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Old 11-02-2013, 04:48 AM   #1
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Can't get my PVR to work for my Telus Optik

I recently moved and got my TV set up with Telus and all that, so I'm new with this HD PVR stuff.

From the manual and what I saw on YouTube tutorials,
all I need to do is go to the guide, select the show and time slot, and hit the "rec" button on my remote.

Then I should see a "red circle" beside the show time slow on the TV.
Correct??

The (green lit) power button light on the Optik Box flashes every time I press the "rec" button, but nothing else happens.
So it's responding, but not really doing anything.

This is the model I have:


(Please help... I'm going to miss Bure's jersey retirement if I can't get this to work.)
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Old 11-02-2013, 05:44 AM   #2
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have you tried calling telus...? pretty sure they can give you some assistance
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Old 11-02-2013, 08:03 AM   #3
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That is a regular HD set top box. You will need to get a PVR to record.
Go to channel one and you will see PVR is disabled
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Old 11-02-2013, 08:57 AM   #4
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Quote:
Originally Posted by GC8 View Post
That is a regular HD set top box. You will need to get a PVR to record.
Go to channel one and you will see PVR is disabled

OK. So if I'm correct, Telus basically gave me a "secondary" unit.
My model can do PVR, but only if it's connected with the "primary" PVR-capable unit?
??

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Old 11-02-2013, 09:21 AM   #5
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This should solve your problem...
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Old 11-02-2013, 11:38 AM   #6
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Just call Telus and ask them what's going on.
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Old 11-03-2013, 04:06 PM   #7
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the 330 model you have will not record on its own.

if you ALSO have a 430 installed on your account (the stb picture posted by GC8) then your 330 model will be able to record as well.
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Old 11-03-2013, 04:07 PM   #8
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Quote:
Originally Posted by AzNightmare View Post
OK. So if I'm correct, Telus basically gave me a "secondary" unit.
My model can do PVR, but only if it's connected with the "primary" PVR-capable unit?
??

yes I would confirm with TELUS what yoursigned up for.. did you sign up for a contract?

each service only needs one PVR and the regular hd box can record aswell *whole home PVR* but if you only have one TV and want to record there must of been a misunderstanding
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Old 11-03-2013, 04:43 PM   #9
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Anyone know what the USB port is for?
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Old 11-03-2013, 05:44 PM   #10
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Anyone know what the USB port is for?
nothing its disabled, you could charge something
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Old 11-10-2013, 09:05 AM   #11
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the usb is for service update, call telus/check your system, telus did the same thing with me, they sent out a technician and installed the proper one, DONT LET THE TECH TAKE THE OLD ONE! the telus tech that took mine never turned it in, so i was paying for 2 boxes for months... took 4 hours on the phone with 3 different supervisors to get all the charges and such refunded.
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