Furthermore I sincerely hope you would give us another shot. Even ask for me and I'd be delighted to meet you and make sure your next experience will be much, much better than your first visit! I'm always looking to improve & learn from my mistakes and if something didn't satisfy you then I would gladly change it to try and meet or even exceed your expectations.

Regards,
~ Deon

TRDood: Haha glad you had fun! =)

Thanks for the 'Hits' ! :D

The misses have been noted;
Fish cake appy, I assume that's the Chikuwa Cheese. Has been increased in portion.
Yakisoba, has been changed, hopefully for the better!

Kingyo is on Denman, new place opened a few months before us, it's pretty good, some dishes are good, some are 'ok'.
I personally think Guu is better than Kingyo. I have a waitress that works at my place and Kingyo too.

~ D

deon.. when did you go to kingyo ??? omg.. i really wanna try it out ! did you go with damon ?

Hey there. I don't wanna be one to rain on the parade too, but I agree the service is one of the worst I've ever encountered anywhere. The food is what makes me even think about returning, but then I remember how snobby/airheaded the waitresses are. I don't remember if they wear nametags or not, but next time maybe I could get you a few names :P

I know its a busy and popular place now, and delay is to be expected. but I think inconsistency and 1 hour wait for food is a bit overboard, isn't it? :)

TigerSY: Thank you for your feedback. I make sure all servers are always wearing their name tags so please feel free to tell me who they were, it's important to you, me and everyone else that we fix this problem :) Don't need any bad eggs ruining the entire farm!

It's really quite difficult for me to run around the entire restaurant listening to all the waitresses conversations with customers. Unfortunately GOOD help is actually pretty hard to find. Since we are fairly new the best I can do is hire a bunch of people and weed out the bad ones if they don't show any improvement.

Unlike Guu/Kingyo, they just transfer all their old waitresses over from the previous restaurants so most if not all of them are already experienced. When we opened most of the servers were new people and trained from practically scratch.

Also I'm just curious that these comments are based on just 1 visit or was it always bad for the 2-3 times?
Even legendary Tojo's, ultra-popular Hapa, sleek Shiru-bay get their feathers ruffled every once in a while. Infact if you read reviews around the net some of those places get REALLY bad reviews, and quite often. Yet they are still raved about because it's actually good, most of the time.

I hope I can improve on the bad service that you recieved and cut the 'bad days' to a minimum (impossible to be perfect), at least you have a chance to voice your opinion to me directly and things can be done about it. :)

On a positive note, some of my female friends wanted me to let you know that you have cute guy servers. I think you have cute girl servers, so it works for both sides :)

What?! Just the servers?! :bluemad:


Haha jk :p

haha yes.. just the servers.. puahahaha !!! OWNAGE !

i was there a good few weeks ago. i saw your promo on here, so i decided to check it out.

man, the taco rice is friggin amazing. the waitress recommended it, and man, i loved it. probably one of those gwai lo pleasers, but i loved it...

wanted to come last week, but it was packed (i hate trying to find a place to eat at 8 on robson).

definitely heading back!

haven't been back in a while ...

I wonder if Deon still has my VIP card lying around

hamsup, we are still suppose to go there drinking one night. pick a night. i suggest june 2nd.

A+

went there for a buddy's bday thing, had a beer or two... or something...

Didn't get anything to eat, but it all looked great, wasn't all that expensive, and AznSiR came by himself to greet us.

Would definately return.

oh god...i've been going back every week to drink :S
sorry about my friend puking all over on saturday, gave him a bit too much to drink for his bday, over where the window/patio was.

I think most to all the mods can agree that our server Kim back at the mod awards dinner was uber cute.

I have yet to see a cute waiter though...hmm....:P

had a good time last night. lots to drink. very nice place indeed. hahaha.

Damn, I dropped by at 4pm and forgot when it was opened, they said 5 :(

You really need to be open all around =) or at-least 4pm+

glad you had fun =) it was a hell of a night !!!!

Aznsir...lets never eat pho again ! puahhaaa !!

did i miss something there? too concentrated on eating haha.

Starting this FRIDAY, JUNE 8th we will be opening for Lunch!
Which means we will be open ALL DAY from 11:30am on!

Took you guys long enough :p Will there be a separate lunch menu or will the menu remain the same?

I'll drop by for my bday dinner in about 2 weeks :)

Haha well I wanted to make sure Dinner was going smooth before I attempt to sacrifice the other half of my day!

The menu is entirely different, it's catered more to the business rush crowd which don't have time to peruse through our entire dinner menu. It mainly consists of Bento boxes, Seafood Tairyo Boats and sushi roll platters so they can quickly pick a combo which would have a bit of everything and whatever they were craving (ie. Chicken, Prawns, vegetarian, etc etc.)

BUT we'll also offer seperate Tapas (although not as extensive as the dinner menu) for people who still want to pick and choose whatever they want.

~ D

PMed ya about something Deon.

i HEART you Deon..


Great times at Ebisu, like always

I have been MIA for a few weeks now sorry Deon, I still love you though.

hit up ebisu last night. everything went well, but the projection screen was a bit dim for the ducks/sens game. luckily i was on a first date so i shouldn't have been watching it anyway. Everything else was fine/good. Definetely will go back again.