Robbers Retentions: Loyalty? (Rogers)

[Purely]

Originally Posted by Plush

I sneak a deal lately

$45 per month

- Unli Canada Wide Talking
- Unli TXT world wide
- cd display / visual vm + other crap
- 1gb of LTE Data

Early upgrade fee waive

Nice plan!

Paying $44 after taxes.. but I only get 500mb

[racerman88]

Originally Posted by BaoTurbo

Called in to account changes and wanted my credits extended since when I signed the contract I had those credits on. No luck at all. They won't even budge. Then I asked if retentions are going to be able to help me then the rep said retentions don't do plans and only cancellations. I was like wtf

Always been like that. You just have to tell the regular csr that you are thinking about cancelling.

[tru_blue]

Hi guys ! need your help here:

I currently am still using a blackberry but I want to upgrade it to a Samsung galaxy 4

Here is my current situation:

-Don't have a contract with Rogers (expired and doing month-month plan)
-Want to sign 2 more years with rogers
-Want unlimited outgoing and incoming calls, text, caller ID, voice mail, call waiting etc
-currently have 5 mb of data and want maybe 2GB of data on my new plan
-Current bill is $62 after tax

How much of a deal do you guys think I can work out with Rogers ? With my wants and needs, how much should I expect my new plan (2 years) to be?

Should I call rententions or should I drop into a store for my new contract? Are stores more firm on negotiating plans v.s rententions?

-I think the s4 with a 2 year plan is $199.99 plus tax, do you think I can ask for a lower price through retentions or through a store?

[Renthal]

you might as well give retentions a shot?
i have always had pretty good luck if you have patience and try a couple times.

[dasuperstar]

Originally Posted by tru_blue

Hi guys ! need your help here:

I currently am still using a blackberry but I want to upgrade it to a Samsung galaxy 4

Here is my current situation:

-Don't have a contract with Rogers (expired and doing month-month plan)
-Want to sign 2 more years with rogers
-Want unlimited outgoing and incoming calls, text, caller ID, voice mail, call waiting etc
-currently have 5 mb of data and want maybe 2GB of data on my new plan
-Current bill is $62 after tax

How much of a deal do you guys think I can work out with Rogers ? With my wants and needs, how much should I expect my new plan (2 years) to be?

Should I call rententions or should I drop into a store for my new contract? Are stores more firm on negotiating plans v.s rententions?

-I think the s4 with a 2 year plan is $199.99 plus tax, do you think I can ask for a lower price through retentions or through a store?

Word of advice....

Don't challenge them e.g. Belus will give me a better price bla bla bla..... (They will defend their product and how superior it is to other network <----- this will start conflict meaning it will turn on reps negative filter) BTW rogers is still superior in any network I got a signal in my work elevator and washroom lol!!!

Think/makeup a situation that will encourage them to help you

Win their heart and you will get an awesome deal

[4x4runner]

Originally Posted by Plush

Well... I got life you know

Do you stream alot in your phone?

yeah I stream xvideos.

[tomatogunk]

2 months ago someone took over my line and account responsibilities with Robbers. Since the transfer was done before the next billing cycle occurred, I was given a credit of $17.12. Made sense since you usually pre-pay for the service a month ahead. Oddly enough, I received another invoice from Rogers yesterday issuing me a credit for the same amount. Anyone know why this is happening? I'll take the free money any day but this just seems kind of odd..

[4x4runner]

just wait.. they ll rob you right back.

[dicecube]

Originally Posted by Plush

Win their heart and you will get an awesome deal

In my experience with Robbers, the CSR/retention workers are like robots that dish out the same pre-written responses. Although they add, I understand or I sympathize with you or some other nonsense to the response. The way I got through with them was to not win them over, but to show them how upset I was through my voice. Winning their heart was like me bending over and taking it up the rear, being a pushover is not my style.

[!Yaminashi]

Originally Posted by dicecube

In my experience with Robbers, the CSR/retention workers are like robots that dish out the same pre-written responses. Although they add, I understand or I sympathize with you or some other nonsense to the response. The way I got through with them was to not win them over, but to show them how upset I was through my voice. Winning their heart was like me bending over and taking it up the rear, being a pushover is not my style.

My experience with Rogers CSR hasn't been too bad. However the guy I talked to last December when I wanted to upgrade was amazing. He had the patience to sit there and actually listen to what I had to say and even offered solutions that weren't ridiculous. If I didn't like that one, he worked around what I wanted. On top of that, he sounded like he actually enjoyed his job. In the end I had to pay a few dollars more per month, but the upgrade to my plan was definitely worth the extra $6/month.

I've tried the whole "I can get a better deal elsewhere" and that never really got me anywhere. Staying calm and to the point usually got me alot further.

[Ikkaku]

From what I gather, is that the retention reps seem to have a very different mindset now. Seems like they will allow you to jump ships if that is what you tell them lol

[racerman88]

Originally Posted by Ikkaku

From what I gather, is that the retention reps seem to have a very different mindset now. Seems like they will allow you to jump ships if that is what you tell them lol

You have to be patient and most likely will have to call multiple times before you find a retentions CSR willing to work with you.

[Jas29]

so what do u guys think the plan tru_blue wants will cost him monthly? i'm in the same boat as him/her


-Want unlimited outgoing and incoming calls, text, caller ID, voice mail, call waiting etc
-currently have 5 mb of data and want maybe 2GB of data on my new plan

[racerman88]

Originally Posted by tru_blue

Hi guys ! need your help here:

I currently am still using a blackberry but I want to upgrade it to a Samsung galaxy 4

Here is my current situation:

-Don't have a contract with Rogers (expired and doing month-month plan)
-Want to sign 2 more years with rogers
-Want unlimited outgoing and incoming calls, text, caller ID, voice mail, call waiting etc
-currently have 5 mb of data and want maybe 2GB of data on my new plan
-Current bill is $62 after tax

How much of a deal do you guys think I can work out with Rogers ? With my wants and needs, how much should I expect my new plan (2 years) to be?

Should I call rententions or should I drop into a store for my new contract? Are stores more firm on negotiating plans v.s rententions?

-I think the s4 with a 2 year plan is $199.99 plus tax, do you think I can ask for a lower price through retentions or through a store?

I think I was quoted around $65 plus tax for a plan like that

[Alby]

Originally Posted by tru_blue

Hi guys ! need your help here:

I currently am still using a blackberry but I want to upgrade it to a Samsung galaxy 4

Here is my current situation:

-Don't have a contract with Rogers (expired and doing month-month plan)
-Want to sign 2 more years with rogers
-Want unlimited outgoing and incoming calls, text, caller ID, voice mail, call waiting etc
-currently have 5 mb of data and want maybe 2GB of data on my new plan
-Current bill is $62 after tax

How much of a deal do you guys think I can work out with Rogers ? With my wants and needs, how much should I expect my new plan (2 years) to be?

Should I call rententions or should I drop into a store for my new contract? Are stores more firm on negotiating plans v.s rententions?

-I think the s4 with a 2 year plan is $199.99 plus tax, do you think I can ask for a lower price through retentions or through a store?

definitely call retentions for a new contract. they have the power to negotiate.

the phone price will usually remain firm, but do shop around and see if other competitors are offering it for a lower price. if they do, rogers may match it.

[racerman88]

If it helps for your negotiations with retentions, Fido started their Christmas promo of Canada wide calling and texting, call display and VM with 2 gigs of data for $60.

[dasuperstar]

SCORE - I love Rogers!!!!

Guys.... I upgrade 3 lines today to 3 x iPhone 5s 16gb! Early upgrade fee is waive for all 3 as well as the admin fee. Total savings is approx $900 +

Then I got to keep my $45 plan

Now here's a tip on how to keep your grand father plan

1. If you are able to upgrade your data upgrade to max and downgrade

2. If not actually Sups/Manager could do the credit work around e.g. on their system since your plan is $45 or below $60 it will show up $700-1000k or more hardware pricing. What ever the difference they could just credit it.

So example... my mom plan is $40. Rogers system shows 900 to upgrade. They will just a add a manual credit so that hardware pricing will reflect 229

Hope it helps

[dicecube]

^what's included in your $45 plan? $45 before taxes im assuming?

[dasuperstar]

Originally Posted by dicecube

^what's included in your $45 plan? $45 before taxes im assuming?

Unli Canada Wide Call
Unli World Wide TXT
CD & Visual VM
Extreme Messaging Crap ( Text Signature / Auto Reply / Auto Block + more crap)
Ringback
1gb LTE

I'm getting an iPhone 5S soon... do you guys think 1gb is not enough? I don't stream alot more in corporate emails, FB, some games and reading.

[shenmecar]

Originally Posted by racerman88

If it helps for your negotiations with retentions, Fido started their Christmas promo of Canada wide calling and texting, call display and VM with 2 gigs of data for $60.

That's a shitty "standard" plan with little phone subsidy
Posted via RS Mobile

[dasuperstar]

Originally Posted by shenmecar

That's a shitty "standard" plan with little phone subsidy
Posted via RS Mobile

Since rogers change their plans it would be harder to work or make a plan below $50.

The HQ customer experience manager that help me set-up my hardware told me that as we are making a work around to save my $45 plan. She ended crediting the lines manually.

Actually speaking of plans... did you guys know that rogers have a data plan that could work here and in us ?

[HonestTea]

Originally Posted by Plush

Since rogers change their plans it would be harder to work or make a plan below $50.

The HQ customer experience manager that help me set-up my hardware told me that as we are making a work around to save my $45 plan. She ended crediting the lines manually.

Actually speaking of plans... did you guys know that rogers have a data plan that could work here and in us ?

Kinda what happened to me. Credits expired and they can't or won't renew them. So I escalated to the manager and after a long conversation, he elected to give me 3 lump sum payments that totals to the amount of $5/$10 credits I would've received for the duration of my term.

[dasani604]

Originally Posted by Plush

Unli Canada Wide Call
Unli World Wide TXT
CD & Visual VM
Extreme Messaging Crap ( Text Signature / Auto Reply / Auto Block + more crap)
Ringback
1gb LTE

I'm getting an iPhone 5S soon... do you guys think 1gb is not enough? I don't stream alot more in corporate emails, FB, some games and reading.

Were any of these credited?

I ask because the Rogers First Rewards program, as stated on the site, will auto-enroll (if you're "eligible", whatever that means) you into the program. Once you're in the program, you lose all your credits ("Best Choices Bundle discounts or other discounts would be forfeited their discounts when the customer chooses to enroll in the Rogers First Rewards program").

If that truly is the case, I can see this causing a lot of headaches, even if you do remove yourself from the program following the auto-enrollment.

edit: source
The word discount is used quite a bit. I'm unsure if that directly applies to credits.

[dasuperstar]

Originally Posted by dasani604

Were any of these credited?

I ask because the Rogers First Rewards program, as stated on the site, will auto-enroll (if you're "eligible", whatever that means) you into the program. Once you're in the program, you lose all your credits ("Best Choices Bundle discounts or other discounts would be forfeited their discounts when the customer chooses to enroll in the Rogers First Rewards program").

If that truly is the case, I can see this causing a lot of headaches, even if you do remove yourself from the program following the auto-enrollment.

edit: source
The word discount is used quite a bit. I'm unsure if that directly applies to credits.

Mine is loyalty discount. I sign-up and I recieved my welcome rewards bonus of 1k and discount are still active

Talk Text & Internet 1GB* $65.00
Savings: Monthly Service Fee $-20.00
iPhone Value Pk w/US&Intl Text* $16.79
Savings: Value Pack Discount $-16.79

But I will double check with HQ person that's helping me to do the hardware upgrade.... I will call her tomorrow

[dasuperstar]

Dang you scared me... the better choice bundles discount is this

a. Subject to subsection 5(b), the Discount only applies to monthly recurring service fees
associated with the plans, packages and options identified as discountable
(“Discountable Services”) as follows:

1. 4% off each Discountable Service when you subscribe to Qualified Services in
two Service Categories;
2. 8% off each Discountable Service when you subscribe to Qualified Services in
three Service Categories; or
3. 12% off each Discountable

Not credits in your wireless account. Basically if your in BC this doesn't work since we dont have Rogers cable, internet or home phone

Rogers Better Choice Bundles discount (the “Discount”) is available to existing
customers who had subscribed to participate in the Discount program before August 7,
2013, on the terms set out below. The Discount program, or any aspect of it, may be
changed, modified or cancelled by Rogers at any time.
2. To be eligible for the Discount, all of the following must have applied at the time you
subscribed to participate in the program:
a. you must subscribe to services that qualify for the Discount (“Qualified
Services”) in two or more of the following categories of Rogers branded
services: (i) wireless, (ii) Internet access, (iii) phone, and (iv) television (each, a
“Service Category”);
b. you must be a residential customer or a wireless business customer, other than
government and corporate account types;
c. your Qualified Services must be consolidated under the same name and
address on one invoice;
d. all of your Rogers accounts must be in good standing; and
e. your account must not have a credit limit of less than $400.

Now I rember