Robbers Retentions: Loyalty? (Rogers)

[stuff99]

My plan they offered:

$50

200 weekday minutes
unlimited after 6pm and weekends
unlimited texting
500mb data
no SAF

+$8 for Caller ID

[hchang]

Is there a certain time during your plan when you should call and ask for a retention?

My situation is as follows:
My 3 year contract will expire in September of this year
There are two phones on my account, and only one of it is mine.

I have:
150 Daytime Minutes
1000 Weekend and Evenings
Unlimited Rogers to Rogers, Fido and Rogers Land Lines
Enhanced Voicemail
Caller ID
Unlimited texting, picture message etc.

And I have a monthly plan credit that takes off $10 every month, and everything tax in adds up to roughly $50.

Should I call now? Or should I wait a bit closer to September, will it matter?
I have a Samsung BlackJack II so I could use the excuse that I am looking to add a data plan onto my phone, and maybe considering switching to a different carrier.
Do I also have to get the retention for the other account? Or just mine. I would like to get a retention for the other one as well if possible.

Any input will be nice.

Thanks.

[cctw]

Originally Posted by hchang

Is there a certain time during your plan when you should call and ask for a retention?

My situation is as follows:
My 3 year contract will expire in September of this year
There are two phones on my account, and only one of it is mine.

I have:
150 Daytime Minutes
1000 Weekend and Evenings
Unlimited Rogers to Rogers, Fido and Rogers Land Lines
Enhanced Voicemail
Caller ID
Unlimited texting, picture message etc.

And I have a monthly plan credit that takes off $10 every month, and everything tax in adds up to roughly $50.

Should I call now? Or should I wait a bit closer to September, will it matter?
I have a Samsung BlackJack II so I could use the excuse that I am looking to add a data plan onto my phone, and maybe considering switching to a different carrier.
Do I also have to get the retention for the other account? Or just mine. I would like to get a retention for the other one as well if possible.

Any input will be nice.

Thanks.

call now..no point in wasting another 5 months..get a new contract now so 5 months of the contracts overlap and you save on time.

besides 5 months is only $100 cancelling fee..they'll more than believe that you'll cancel for another carrier with a better offer..

[cctw]

Originally Posted by stuff99

My plan they offered:

$50

200 weekday minutes
unlimited after 6pm and weekends
unlimited texting
500mb data
no SAF

+$8 for Caller ID

basically normal $50 data plan with free 6pm evenings..nothing special...no good

[CP.AR]

I have a little over 5 months left on my contract, but this stupid plan is really costing me. On multiple occasions I have already expressed my concern for the plan not working out (paying too much), and have compared them to bell over the phone with customer service. If I called again would I have any chance of being forwarded to retentions if I threatened to cancel and/or jump ship right after the contract expires?

[CRS]

Originally Posted by Captain Picard

I have a little over 5 months left on my contract, but this stupid plan is really costing me. On multiple occasions I have already expressed my concern for the plan not working out (paying too much), and have compared them to bell over the phone with customer service. If I called again would I have any chance of being forwarded to retentions if I threatened to cancel and/or jump ship right after the contract expires?

You need to call to cancel. Not beat around the bush.

When you get the automated answering machine, just say "Cancel my plan/phone". And when you get the agent, say it again. Don't go into too much detail but ask how much longer is left on contract and what is the cancellation fees associated. Say thats fine, I want to cancel because I can get a cheaper plan that will still be cheaper for me overall at Bell (Telus, Wind, Koodo, etc...).

They will then transfer you to "Customer Relations" aka retentions. From there, everyone plays it a little differently but if you read through this thread, you'll see how a lot of the strategies have a similar base component.

Good luck.

[Mugen EvOlutioN]

i called in three times, and i still cannot get a hardware upgrade


have to wait for another 3 months

fuck

[RE-Jo]

I just got a new plan through retention:

$24.50 (plus tax)
- 250 anytime minutes
- unlimited evening/weekend from 6pm
- unlimited incoming
- call display/name display/voice mail
- 3 year contract

what do you guys think?

[sas]

I just got a new plan through retention:

$24.50 (plus tax)
- 250 anytime minutes
- unlimited evening/weekend from 6pm
- unlimited incoming
- call display/name display/voice mail
- 3 year contract

what do you guys think?

I have the exact contract, almost.. Except I have 250 text msgs and I pay $25.

[racerman88]

Originally Posted by RE-Jo

I just got a new plan through retention:

$24.50 (plus tax)
- 250 anytime minutes
- unlimited evening/weekend from 6pm
- unlimited incoming
- call display/name display/voice mail
- 3 year contract

what do you guys think?

how long have you been with rogers?
That is a pretty good plan

[RE-Jo]

I lost track... but I think around 6-7 years. I didn't previously have contract with them though.

The representative told me I could get a free phone up to $49.99 (as appears on the website). Today I phoned back, they told me the phone is free, but there is a $35 admin fee that cannot be waived. Does anyone know if that is true? I am a bit mad, because the first customer relation representative never mentioned it.

[Alphamale]

It is true that there is a $35 admin fee. It is false that it cannot be waived. You just need to talk it out.

[cctw]

Originally Posted by RE-Jo

I just got a new plan through retention:

$24.50 (plus tax)
- 250 anytime minutes
- unlimited evening/weekend from 6pm
- unlimited incoming
- call display/name display/voice mail
- 3 year contract

what do you guys think?

you could probably get rogers to rogers free..and text msgs thrown in as part of a retentions value pack

[Blue_StreakR]

I got 350 daytime minutes
Unlimited evenings after 6 and weekends
Rogers to Rogers
Unlimited texts
Caller ID Voicemail and 500 mb of Data for $53 tax included
Admin fee was waived

Not going to jump for joy over this plan but I am quite content with it.

[choda]

300 Daytime Mins
Unlimited Incoming
Unlimited Evenings and weekends after 6pm
2500 Texts
Call ID Voicemail
500 MB data

$58.88 tax included

Good deal?

[sunny_j]

Originally Posted by choda

300 Daytime Mins
Unlimited Incoming
Unlimited Evenings and weekends after 6pm
2500 Texts
Call ID Voicemail
500 MB data

$58.88 tax included

Good deal?

its ok. i got this plan a month ago

Rogers
600 free daytime mins
my 5 canada
after 5 pm free
unlimited incoming
2500 out going texts (free incoming)
500 mb data
free rogers-rogers-fido
call display
voicemail
no service fee

$57.58

[vitaminG]

i want opinions on what they offered me for 3 yr contract

500 d/t
eve/wkd 6pm,
call id, visual vm, unlimited sms/mms
rogers to rogers/fido
6gb data
$81.42 taxes in

i basically want to get them down on price a little bit and possibly get a my 5, since last time i was dating a girl on bell i got raped on daytime mins.

Other concern is hardware upgrade, theyre saying since i got a new iphone last march they wont give a new one till mar 2011, i def dont want to wait that long. So whats it going to take to get the new iphone this summer?

[J____]

is there a reason why people still stay with rogers rather than go fido? I just talked to retentions at fido and got

$40
unlimited local calling (anywhere in canada)
2500 text
free call id
free voicemail
no saf
no contract.

I can add a 500mb data for $20 but didnt need it.

much better than rogers imo but same network, etc etc. no?

[CanadaGoose]

I just got off the phone with Rogers retentions department. I'm 2 years away from my contract end, but I called ready to buy my contract out and say bye bye because I've been getting ripped off by Rogers for long enough. The whole call only took about 10 minutes lol ...




$43.33 tax included (was $53.33)

300 daytime minutes
Unlimited evenings/weekends 6pm
MY 5 nationwide
Caller ID
Voicemail
2500 sent texts (unlimited incoming)
500MB data


***UPDATE***

Check this out, I called again.... now I'm at $43.33 tax included LOOOL!!!!

I did sign up for a mobile rocket stick internet since the last time I called though, so maybe that gave me some extra leverage. btw got a free netbook with a 2yr contract for that one, no sign up fee's or cost for the hardware either!

Fuck you rogers! LOL

[SaviorSelf_666]

I've been on this plan for about a year now, but have been a customer for 5 years. You think there is anyway I can get them to trim some money off per month. My bill is a constant $100ish a month. I'd like to pay about half that

Plan:
$40 MY5+5 Plan (Canada-wide) - $40.00/month
* Unlimited Incoming Local Calls
* 200 Wday/Unltd Eve/Wkend
* 6PM Early Eve. Calling Option
* MY5 + 5 Add'l Numbers Bonus
* 2500 Sent/Unl. Received Txt

Additional Charges:
* 9-1-1 Emergency Access Fee - $0.75/month
* System Access Fee - $6.95/month

My Add-ons:
* 6PM Early Eve. Calling Option - $7.00/month
* Data Service Plan 6GB – Limited Time Offer - term expires on 12/08/2011 - $30.00/month
* Phone Value Pack+VVmail - $15.00/month

Discounts:
* 6 pm Eve Student Discount - -$7.00/month

Total:
$92.70/month

[KrAyZiE TRD]

Originally Posted by E N D L E S S

I just got off the phone with Rogers retentions department. I'm 2 years away from my contract end, but I called ready to buy my contract out and say bye bye because I've been getting ripped off by Rogers for long enough. The whole call only took about 10 minutes lol ...




$53.33 tax included

300 daytime minutes
Unlimited evenings/weekends 6pm
MY 5 nationwide
Caller ID
Voicemail
2500 sent texts (unlimited incoming)
500MB data

I called today too and got something similar but they wanted me to sign a 3yr contract.... guess I'll try again tmr

[will068]

250 Minutes Unlimited Evenings and Weekends $20
6 PM early Evening Option $ 5
Rogers to Rogers - Credited $ 0
100 Canada Wide Long Distance - Credited $ 0
Retention Value Pack (2500 Txt/VM/CID) $10
500 MB Data plan $25
Data Plan Credit ($ 5)
Monthly Plan Credit ($15)


Total: $40 before taxes and all the fees.

[AutozamAZ-3]

Originally Posted by will068

250 Minutes Unlimited Evenings and Weekends $25
6 PM early Evening Option $ 5
Rogers to Rogers - Credited $ 0
100 Canada Wide Long Distance - Credited $ 0
Retention Value Pack (2500 Txt/VM/CID) $10
500 MB Data plan $25
Data Plan Credit ($ 5)
Monthly Plan Credit ($15)


Total: $40 before taxes and all the fees.

how long have you been with rogers for? i have that except no ld and data

[will068]

Originally Posted by AutozamAZ-3

how long have you been with rogers for? i have that except no ld and data

Since 2001.

I had to give up a lot of my end though. I use mainly the thread at RFD for what type of deals the the members on that thread receive. However, most of them are from Ontario. Thus, they have better deals since the competition in the East give out better deals as well.

Instead of the GRRF fee ( ~ $1.68 ), I still had to pay with SAF ($ 6.95). Also, my base plan was my the old 250 minute-$20 retention deal from years back. I was requesting for the $ 17.50 200 minute/6PM Unlimited Eve + Weekend deal that they currently have right now. But if I did, I would not be able to keep my $15 monthly credit. I know it's a rip, but I've been renegotiating with Rogers Retentions for a span of 3 months and I could not get them to not remove my $15 monthly credit if I had the 17.50 base voice plan.


My previous plan that I negotiated from 2007 are as follows:

250 Minutes Unlimited Evenings and Weekends $20
6 PM early Evening Option $ 5
Rogers to Rogers - Credited $ 0
Communication Value Pack (2500 Txt/VM/CID/10,000 MMS, Video, and Picture Messaging/ 5MB Data) $20
Monthly Plan Credit ($15)

$30 before the fees

[RabidRat]

^ I was told by one of the reps that the reason you can't have a $15 monthly credit on your plan is because they're not allowed to take that much off a $17.50 plan. Might be BS, because the rep I got my current plan from seems to have taken it from other areas.

For about the same plan as yours, I'm paying $2.50 less overall, as well as the $1.58 GRR instead of the $6.95 SAF. I also get 50 more daytime but only because the +100 was a bargained free bonus. I don't get your 100 long distance minutes either. The way the credits are applied to my plan, they gave me $10 off the retentions Value Pack, and then $5 off the 500MB data plan. Which makes it $17.50 + $10 - $10 + $25 - $5.