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08-13-2010, 02:35 PM
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#576 | :inoutugh:
Join Date: Feb 2008 Location: ඞ
Posts: 9,982
Thanked 5,849 Times in 1,842 Posts
Failed 970 Times in 279 Posts
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When calling in, do you guys ever say like. You know of some ppl that are getting this (and then you tell them a plan and a price) and say can you get that too, or something really similar to it? And does that work? Or would it still depend on who you get and how they feel at that time.
__________________ Posted from NE 1-J W Inglis Building |
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08-13-2010, 02:38 PM
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#577 | My homepage has been set to RS
Join Date: Nov 2004 Location: Burnaby,BC
Posts: 2,053
Thanked 1,185 Times in 304 Posts
Failed 115 Times in 62 Posts
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no don't mention other peoples plans. i was told by the retentions people that these plans are supposed to be kept confidential and they are offered on a case-by-case basis. if you start going off about what other people are getting, they will stop giving these plans out. you should just say that Telus or Bell offered you a better plan for cheaper and you're wondering if they can match it...
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Fast, Reliable, Cheap
A car can be only 2 out of the 3.
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08-13-2010, 02:42 PM
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#578 | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Sep 2007 Location: Burnaby
Posts: 158
Thanked 2 Times in 2 Posts
Failed 0 Times in 0 Posts
| Quote:
Originally Posted by TOS'd When calling in, do you guys ever say like. You know of some ppl that are getting this (and then you tell them a plan and a price) and say can you get that too, or something really similar to it? And does that work? Or would it still depend on who you get and how they feel at that time. | I usually just say what a competitor is offering like Wind and whatever the promo they have is. You can just say that you have a "friend/family member" who works for Telus, Bell, Rogers, etc and they can get you onto a special employee/friends family plan and then give them the details of what you are looking for.
It does depend on who you get and if they are willing to help....if they dont give you what you are looking for just say you need to go and call back another time....I usually end up calling a few times to get a decent offer
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08-13-2010, 03:04 PM
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#579 | I Will not Admit my Addiction to RS
Join Date: Dec 2003 Location: Surrey
Posts: 537
Thanked 28 Times in 17 Posts
Failed 5 Times in 4 Posts
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Fuuuuuuuu...Ive been on hold for almost 3 hours. I dont want to hang up and lose my priority sequence.
Does anyone have a number to call directly.
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08-13-2010, 03:15 PM
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#580 | In RS I Trust
Join Date: Mar 2003 Location: Mission
Posts: 20,730
Thanked 17,626 Times in 4,327 Posts
Failed 1,037 Times in 352 Posts
| Quote:
Originally Posted by rich80 Hey Everyone
Just thought i'd post up my Retention plan offer through Rogers
300 daytime minutes
unlimited evenining/weekends 5pm - 7am
unlimited incoming calls
free rogers to rogers calling
voicemail, caller-id, 2500 text msgs
6 gb data
Total before tax = 40.08 and after tax is $44.89
I'm upgrading to an iphone 4 but I cant find any stock.....if anyone can help me out getting one (if you work in a rogers or apple store) that would be awesome. I've been calling every few days to see if there is stock and i'm basically getting told they have no idea and could even take another month or two!! | wow thats a good deal
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08-13-2010, 03:27 PM
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#581 | Revscene.net has a homepage?!
Join Date: Feb 2005 Location: Vancouver
Posts: 1,296
Thanked 522 Times in 194 Posts
Failed 87 Times in 37 Posts
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do these contracts have to be 3 years? any chance at 2 years?
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08-13-2010, 05:03 PM
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#582 | Rs has made me the woman i am today!
Join Date: Mar 2002 Location: Vancouver
Posts: 4,443
Thanked 61 Times in 40 Posts
Failed 11 Times in 3 Posts
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I was 2.5 years into my contract before upgrading/renewing. My previous HUP was 1.5 years in.
__________________ Quote: Originally posted by CKMack you'll NEVER understand women | |
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08-13-2010, 05:08 PM
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#583 | Rs has made me the woman i am today!
Join Date: Mar 2002 Location: Vancouver
Posts: 4,443
Thanked 61 Times in 40 Posts
Failed 11 Times in 3 Posts
| Quote:
Originally Posted by rich80 Hey Everyone
Just thought i'd post up my Retention plan offer through Rogers
300 daytime minutes
unlimited evenining/weekends 5pm - 7am
unlimited incoming calls
free rogers to rogers calling
voicemail, caller-id, 2500 text msgs
6 gb data
Total before tax = 40.08 and after tax is $44.89
I'm upgrading to an iphone 4 but I cant find any stock.....if anyone can help me out getting one (if you work in a rogers or apple store) that would be awesome. I've been calling every few days to see if there is stock and i'm basically getting told they have no idea and could even take another month or two!! | I'd say every week. I got the 6GB data added as well. Now to hunt down an iPhone.
__________________ Quote: Originally posted by CKMack you'll NEVER understand women | |
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08-13-2010, 09:46 PM
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#584 | RS.net, where our google ads make absolutely no sense!
Join Date: Mar 2008 Location: Vancouver
Posts: 905
Thanked 41 Times in 20 Posts
Failed 0 Times in 0 Posts
| Quote:
Originally Posted by rich80 Hey Everyone
Just thought i'd post up my Retention plan offer through Rogers
300 daytime minutes
unlimited evenining/weekends 5pm - 7am
unlimited incoming calls
free rogers to rogers calling
voicemail, caller-id, 2500 text msgs
6 gb data
Total before tax = 40.08 and after tax is $44.89
I'm upgrading to an iphone 4 but I cant find any stock.....if anyone can help me out getting one (if you work in a rogers or apple store) that would be awesome. I've been calling every few days to see if there is stock and i'm basically getting told they have no idea and could even take another month or two!! |
Wow that is a SICK deal...you got everything I got PLUS your evenings are at 5pm (mine is at 6pm) and you're getting it for $10 less than me??
Retentions is getting a call from me tomorrow again...if it was a few bucks different I wouldnt complain...but at $10 difference, thats BS...especially for a customer that's been with them for over 15 years...
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08-13-2010, 10:34 PM
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#585 | My homepage has been set to RS
Join Date: May 2006 Location: PoCo
Posts: 2,062
Thanked 551 Times in 141 Posts
Failed 84 Times in 48 Posts
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How should I go about them giving me a deal that Telus has? For $15 Telus offers unlimited text/im/social networking while Rogers is only unlimited im and social netowrking. Posted via RS Mobile |
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08-15-2010, 08:40 PM
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#586 | NOOB, Not Quite a Regular!
Join Date: Apr 2010 Location: vancity
Posts: 26
Thanked 1 Time in 1 Post
Failed 6 Times in 1 Post
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My contract ends early December 2011. I've been with rogers since 2008. Is there enough leverage for me to get a retention plan or would it really really depend on the person i talk to at this point. A friend of a friend of mine attempted retention near the very end of his contract and it back fired. 5 yrs of loyalty with roger gone. maybe he approached it wrong or w/e iono.
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08-15-2010, 09:04 PM
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#587 | In RS I Trust
Join Date: Mar 2003 Location: Mission
Posts: 20,730
Thanked 17,626 Times in 4,327 Posts
Failed 1,037 Times in 352 Posts
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yep you have more then enough leverage. Just figure out what kinda plan you want and call and ask to canel because Telus will give you a better deal. That's what I did and it worked steller
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08-16-2010, 02:58 PM
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#588 | NOOB, Not Quite a Regular!
Join Date: Apr 2010 Location: vancity
Posts: 26
Thanked 1 Time in 1 Post
Failed 6 Times in 1 Post
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just got off with retention. Talked to terry.
200mins
early evening 6PM
unlimited text
500mb data
caller id + vm
$40 + $2.58 gov't + hst = $47.69 monthly
$100 + $35admin
bb9700
i tried to get the 2.58 gov't fee waived for no good.
i said ill think it about it some more. This was my first time calling retentions.
any thoughts/opinions.
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08-16-2010, 04:55 PM
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#589 | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
| Quote:
Originally Posted by drakeD just got off with retention. Talked to terry.
200mins
early evening 6PM
unlimited text
500mb data
caller id + vm
$40 + $2.58 gov't + hst = $47.69 monthly
$100 + $35admin
bb9700
i tried to get the 2.58 gov't fee waived for no good.
i said ill think it about it some more. This was my first time calling retentions.
any thoughts/opinions. | Look up. Compared to Rich's plan, you were offered shit.
I'm thinking I'll be calling in soon to see what I can manage soon, since I'll need to open up at least one new line, so maybe they'll give me the chance to get an early HUP.
Plus, if I can save ~$20/mo on the plan I've got now, then I'll end up in the black in the long run, even without a full discount on a phone. Though waiting a bit longer may benefit me more with selling another phone...
Decisions, decisions.
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08-16-2010, 05:51 PM
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#590 | NOOB, Not Quite a Regular!
Join Date: Apr 2010 Location: vancity
Posts: 26
Thanked 1 Time in 1 Post
Failed 6 Times in 1 Post
| Quote:
Originally Posted by drakeD just got off with retention. Talked to terry.
200mins
early evening 6PM
unlimited text
500mb data
caller id + vm
$40 + $2.58 gov't + hst = $47.69 monthly
$100 + $35admin
bb9700
i tried to get the 2.58 gov't fee waived for no good.
i said ill think it about it some more. This was my first time calling retentions.
any thoughts/opinions. | i forgot to include myFive
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08-17-2010, 09:45 AM
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#591 | Hopeless Romantic
Join Date: Sep 2006 Location: Surrey
Posts: 2,544
Thanked 989 Times in 232 Posts
Failed 12 Times in 7 Posts
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How long do you have to be with rogers for roughly before being able to call into retentions? Or is it more based off of how nice your rep is?
This is my current plan:
* 200 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 6pm Early Evenings
* Call Forward/Trans.Pay Per Use
* Data Service Plan 500MB
* Unltd Picture or Video Msgs.
* Partial Detail Billing
* Unlimited Text Messages
* MY5 + 5 Add'l Numbers Bonus <- So it's my 10 essentially lol
I also have CID, VM and all that jazz with no SAF.
My plan comes to about $56 after taxes... and i've only been with rogers since March of 2009. I've been wanting to call retentions but aren't too sure what to say
Last edited by jtanner_; 08-17-2010 at 11:05 AM.
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08-17-2010, 07:44 PM
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#592 | Rs has made me the man i am today!
Join Date: Feb 2002 Location: Burnaby
Posts: 3,191
Thanked 274 Times in 135 Posts
Failed 110 Times in 43 Posts
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^I have less than you and I'm paying $73 after tax |
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08-17-2010, 08:41 PM
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#593 | 14 dolla balla aint got nothing on me!
Join Date: May 2004 Location: Surrey, BC
Posts: 692
Thanked 93 Times in 53 Posts
Failed 5 Times in 4 Posts
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i got the exact same offer as rich today but i was quoted 50.08 before taxes. Im gonna call back and try to get an extra 10$ off.
__________________
1993 Tourquise MR2 Turbo
2005 PWP TSX
2001 Nissan Pathfinder LE
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08-17-2010, 09:53 PM
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#594 | My dinner reheated before my turbo spooled
Join Date: Aug 2002 Location: Richmond
Posts: 1,706
Thanked 10 Times in 7 Posts
Failed 0 Times in 0 Posts
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called in today to get my plan changed to a negotiated one a few weeks ago since I just did a hardware upgrade.
200 Daytime/Unlimited Evenings and Weekends @ 6 - $17.50 ($5 Credit)
CID/VM/2500 TXT - $10 (Credited)
6Gig Data - $30
100 Cad LD - $0
Rogers to Rogers - $5 (Credited)
My5 - hasnt been added yet, will need to call retention to get it added but will be credited
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$42.50 + grff + 911 + tax.
Not too shabby. Will probably swap out the 6 gig of data for 500 mb since I have a blackberry.
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08-18-2010, 09:59 AM
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#595 | RS.net, where our google ads make absolutely no sense!
Join Date: Mar 2008 Location: Vancouver
Posts: 905
Thanked 41 Times in 20 Posts
Failed 0 Times in 0 Posts
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saveth: let us know how successful you are at getting them to match Rich's plan...
I still have yet to call back but I will soon.
thanks!
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08-18-2010, 10:52 AM
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#596 | 14 dolla balla aint got nothing on me!
Join Date: May 2004 Location: Surrey, BC
Posts: 692
Thanked 93 Times in 53 Posts
Failed 5 Times in 4 Posts
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I have 30 days to accept the plan. Im waiting to get my hand on an iPhone 4 before I call them to re negotiate. Posted via RS Mobile |
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08-18-2010, 11:06 AM
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#597 | Banned (ABWS)
Join Date: Aug 2007 Location: richmond
Posts: 394
Thanked 27 Times in 13 Posts
Failed 0 Times in 0 Posts
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this is my plan. $75 plus SAF. wanna get something a lil cheaper
unlimited incoming calls
450 daytime mins
early evenings/wknds starting at 6
smartphone value pack
unlimited email and instant messaging
My 10 canada wide
what do you guys think?
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08-18-2010, 02:46 PM
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#598 | 14 dolla balla aint got nothing on me!
Join Date: Feb 2009 Location: Richmond
Posts: 688
Thanked 125 Times in 62 Posts
Failed 39 Times in 12 Posts
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do I just need to call in to change the SAF and 911 fee to the government fee?
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08-18-2010, 03:40 PM
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#599 | I *heart* Revscene.net very Muchie
Join Date: Jul 2004 Location: vancouver
Posts: 3,711
Thanked 2,584 Times in 610 Posts
Failed 329 Times in 112 Posts
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yes
__________________
<3 tos'd the troll king
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08-18-2010, 08:22 PM
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#600 | resident Oil Guru
Join Date: Mar 2005 Location: Vancouver
Posts: 7,716
Thanked 10,457 Times in 1,794 Posts
Failed 1,065 Times in 267 Posts
| Quote:
Originally Posted by rich80 Hey Everyone
Just thought i'd post up my Retention plan offer through Rogers
300 daytime minutes
unlimited evenining/weekends 5pm - 7am
unlimited incoming calls
free rogers to rogers calling
voicemail, caller-id, 2500 text msgs
6 gb data
Total before tax = 40.08 and after tax is $44.89
I'm upgrading to an iphone 4 but I cant find any stock.....if anyone can help me out getting one (if you work in a rogers or apple store) that would be awesome. I've been calling every few days to see if there is stock and i'm basically getting told they have no idea and could even take another month or two!! | ?
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