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09-23-2010, 09:57 AM
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#701 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jun 2006 Location: richmond Lah!
Posts: 5,459
Thanked 474 Times in 224 Posts
Failed 64 Times in 36 Posts
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So the other day i was talking to some guy and i believe he was a CSR, i wish i had gotten his name and ref # down, rudest mofo i've talked too so far. He wouldn't give me any options when i asked about getting the iphone4 because i'm not on a contract right now, and he said id i have to pay full price right now or wait 24months until i'm eligible for a hardware upgrade. I kept asking why i wasn't eligible because i said i could have gone to another company for the iphone because i'm not on a contract and he just said, "well did you want to switch to telus then, we can cancel your account right now."
Called back a few hours later and this lady was talking to me and she said she can make an exception and get the iphone 4, but they have no stock and told me to call back. =D
I still think fido csr's are much nicer.
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09-23-2010, 12:59 PM
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#702 | | RS controls my life!
Join Date: Nov 2003 Location: Surrey
Posts: 788
Thanked 233 Times in 66 Posts
Failed 30 Times in 9 Posts
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Rogers "the reliable" network just dropped my call mid conversation with retentions haha.
good job guys, good job.
On a side note, I asked about pre-ordering the samsung galaxy s and it was a no go. upgrades only once the phone is released pre-order is for new sign ups only.
Last edited by A-Dev; 09-23-2010 at 01:35 PM.
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09-23-2010, 01:33 PM
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#703 | | No Duplicate Accounts Allowed
Join Date: Aug 2010 Location: Home
Posts: 20
Thanked 0 Times in 0 Posts
Failed 252 Times in 10 Posts
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hey guys, when u call *611 the first csr can do nothing in terms of giving discounts on your plan right? do u guys just say, i wanna cancel to them, in order speak to retentions?
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09-25-2010, 04:14 PM
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#704 | | Proud to be called a RS Regular!
Join Date: Feb 2004 Location: Vancouver
Posts: 125
Thanked 0 Times in 0 Posts
Failed 0 Times in 0 Posts
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I just called the Retention line and this is what i got!
6gb data
2500 txt msgs
250daytime minutes
unlimited weekends and evening startin at 6pm
caller id,voicemail
Rogers to Roger , no network calling unfortunately
All for $54 including tax
i figure it wasnt bad since im payin less then the student plan being advertised right now!
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09-27-2010, 03:34 AM
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#705 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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read the redflagdeals thread for tips http://forums.redflagdeals.com/roger...-plans-933329/
Keep in mind that getting the perfect plan for you will not happen in just 1 call.
Take the interaction(reference) number and quote that offer the next time you call and build on that offer.
DO NOT antagonize the reps or bad notes will haunt you. tips:
- wind's student offer of unlimited talk and text w/caller id for 25dollars, and 25 dollars for unlimited surf (5gb technically, some reps may not even know the cap). even if you are not a student, they dont know that either. I start by telling them i just went back to school full time and so i have no income and need ways to save.
-17.50 retention plan (200min 6pm eve) is hard to credit but a higher priced plan like the 25 dollar (250min 6pm eve) might allow them to give you a 10+ dollar credit. which will net a 15dollar plan. call back later and say i rather take the 17.50 offer instead since you dont need the 50extra minutes but keep the 10 dollar credit. some retentions reps may say that the credit isnt transferable etc... come back by saying you thought the credit was for the value pack etc.. if they wont budge on the credit transfer then leave it at the 25dollar plan and move on to other options and try again with another call. (biggest savings for me from this one, 3/3 times for me. i suggest doing this last after you got all your other options and credits)
- data credits. the first 5 dollar credit for the 30dollar 6gb plan is easy. keep in mind that they are more lenient on crediting the 30dollar 1gb plan. which you can try to switch to the 6gb plan and keep the credits. (warning: sept 30 deadline on the 30dollar 6gb plan)
-if you are offered any options for free, TAKE IT (bonus minutes, r2r etc). may not be the option you want but you can trade it for another option later on another call.
try to get the easier rogers to rogers option first as thats much easier to get. then with another call see if they can switch rogers to rogers for rogers to fido instead as your supposed GF/BF is on fido. they will in turn say theres no such thing and the closest option would be network calling. by asking upgrade to that, its highly likely they will switch you to network calling with the GF/BF card.
-learn their billing and credit system(from other peoples plans and credits).
-when they say the system does not allow it, its is NOT true(break the agent not the system).
Last edited by Anjew; 09-27-2010 at 03:40 AM.
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09-27-2010, 07:47 PM
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#706 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
Posts: 1,149
Thanked 457 Times in 190 Posts
Failed 397 Times in 91 Posts
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Hey Guys i need some help.
I just called retentions and got an offer
200 minutes
6pm unlimited
call display
2500 text
30.80 + fees and taxes
and then i said well can i reduce the text msg and get more minutes? so she added on 100 minutes. for total of 300 i said i will call back tmrw because i need time to think.
my initial negotiation started by saying how windmobile is offering my plan that i currently have for half the price. and then she gave me that offer
i have like 20 months of contract left.
half a year before my next HUP.
been with rogers probably 3 years now.
this is my first retentions offer.
Is there anything i can say or do to get more? i also asked about HUP and she said that i cant until my next HUP availability. anyway to make that earlier?
i dont think she took off SAF nor did i get any credits.
im willing to add data if i can get more discounts via that.
i might be asking too much? dunno...
Last edited by geeknerd; 09-27-2010 at 08:02 PM.
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09-28-2010, 02:53 AM
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#707 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
| Quote:
Originally Posted by geeknerd  Hey Guys i need some help.
I just called retentions and got an offer
200 minutes
6pm unlimited
call display
2500 text
30.80 + fees and taxes
and then i said well can i reduce the text msg and get more minutes? so she added on 100 minutes. for total of 300 i said i will call back tmrw because i need time to think.
my initial negotiation started by saying how windmobile is offering my plan that i currently have for half the price. and then she gave me that offer
i have like 20 months of contract left.
half a year before my next HUP.
been with rogers probably 3 years now.
this is my first retentions offer.
Is there anything i can say or do to get more? i also asked about HUP and she said that i cant until my next HUP availability. anyway to make that earlier?
i dont think she took off SAF nor did i get any credits.
im willing to add data if i can get more discounts via that.
i might be asking too much? dunno... |
quote the unlimited wind plan for 25dollars http://www2.windmobile.ca/WIND%20Doc...entHandout.pdf.
push for unlimited incomming free and rogers to rogers instead of the bonus 100 minutes.
tell them you are willing to go for the $30 data plan if you get your hardware eligibility reset for the iphone4. After the reset is done (make sure they document that reset and get the interaction number), call back and negotiate discounts on that 30dollar data plan with the wind student unlimited internet for 25dollars. try to get a discount with your data by saying wind is $5 cheaper AND you get a $150 credit for the first year with them( http://www2.windmobile.ca/en/Pages/150credit.aspx) which would net you a $12.50 dollar credit on your 25dollar voice plan. total comes to $37.50 + tax a month for unlimited talk and text with caller id included and unlimited internet. Do the calculation in front of their face and show them how serious you are.
no doubt wind is putting serious heat on their negotiation come backs.. use it before the offers expire on sept30th...
also the 30dollar 6gb plan expires sept30th
dont forget to get the interaction number. go over the plan breakdown and make sure that is noted. they tried to pull fast ones on me because even tho some of the reps are helpful they write horribly undetailed notes that the next rep will just come back by saying "all i see is a 5 dollar credit but nothing about the rest of the plan"
fucken robbers...
Last edited by Anjew; 09-28-2010 at 02:58 AM.
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09-28-2010, 04:06 AM
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#708 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
Posts: 1,149
Thanked 457 Times in 190 Posts
Failed 397 Times in 91 Posts
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so i call and negotiate a hardware reset, get them to do it and then make another call without accepting anyting yet?
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09-28-2010, 06:51 AM
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#709 | | Head Moderator
Join Date: Dec 1982 Location: Great White Nor
Posts: 22,661
Thanked 6,462 Times in 2,081 Posts
Failed 98 Times in 51 Posts
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So I called and got my final cost changed from $83 down to ~$50. I'm sure I could have negotiated more, but I didn't feel like being an asshole. 
However, I brought up the iPhone angle and the rep mentioned that hardware upgrade options were taken away from retentions.  Should I call back and try to talk to someone else?
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09-28-2010, 04:08 PM
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#710 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
| Quote:
Originally Posted by Lomac So I called and got my final cost changed from $83 down to ~$50. I'm sure I could have negotiated more, but I didn't feel like being an asshole.
However, I brought up the iPhone angle and the rep mentioned that hardware upgrade options were taken away from retentions. Should I call back and try to talk to someone else? | call again, retentions definitely has the power to reset your HUP eligibility. Quote: |
so i call and negotiate a hardware reset, get them to do it and then make another call without accepting anyting yet?
| take what you can in small chunks... dont feel bad about calling again and again.
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09-28-2010, 04:15 PM
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#711 | | 14 dolla balla aint got nothing on me!
Join Date: Sep 2005 Location: BC
Posts: 644
Thanked 13 Times in 10 Posts
Failed 1 Time in 1 Post
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quick question does anyone here got the rogers to rogers calling? if you do have it, can you call on fido network for free as well?? cause one of the rogers rep say that it is on the same network so is free.
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09-28-2010, 04:16 PM
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#712 | | Orgasm Donor & Alatar owned my ass twice!
Join Date: Feb 2005 Location: Vancouver
Posts: 6,854
Thanked 4,387 Times in 1,145 Posts
Failed 514 Times in 158 Posts
| Quote:
Originally Posted by Anjew call again, retentions definitely has the power to reset your HUP eligibility.
take what you can in small chunks... dont feel bad about calling again and again. | This is true. I wasn't eligible for the upgrade but somehow got them to change my contract, which was a 2 year contract ending on June 21, 2011, to a 3 year contract ending on Sept. 21, 2010.
__________________ GO Canucks GO!
( ͡° ͜ʖ ͡°) hi there
(づ｡◕‿‿◕｡)づ・。*。✧・゜゜・。✧。*・゜゜・✧。・$$$$$゜゜・。*。・゜*✧ .
xxx~*…like dis post if u cry evry time…~*xxx | |
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09-28-2010, 04:27 PM
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#713 | | Banned (BBM)
Join Date: Jul 2004 Location: Vancouver
Posts: 16,142
Thanked 627 Times in 368 Posts
Failed 1,106 Times in 390 Posts
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^
fuck if i knew they had the power i would've harass them a long time ago, i was waiting for my lame 2 years bench mark
ughh
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09-28-2010, 04:30 PM
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#714 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
| Quote:
Originally Posted by nismo123 I just called the Retention line and this is what i got!
6gb data
2500 txt msgs
250daytime minutes
unlimited weekends and evening startin at 6pm
caller id,voicemail
Rogers to Roger , no network calling unfortunately
All for $54 including tax
i figure it wasnt bad since im payin less then the student plan being advertised right now! | I think that is a killer plan. I called today and ask about HUP on iphone, the CSR didnt even want to talk to me cuz he said they have non in stock and I will have to do it in store (if they have stock)..........
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09-28-2010, 05:00 PM
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#715 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
Posts: 1,149
Thanked 457 Times in 190 Posts
Failed 397 Times in 91 Posts
| Quote:
Originally Posted by Anjew call again, retentions definitely has the power to reset your HUP eligibility.
take what you can in small chunks... dont feel bad about calling again and again. | so i should accept their offer along with data+ hup and then call again tmrw to get more dc on data? Posted via RS Mobile | |
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09-28-2010, 05:08 PM
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#716 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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yes.... because you have at 14days(possibly 30 for the iphone) to return the device and go back on the contract agreement. Canadian law i think for all carriers.
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09-28-2010, 05:51 PM
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#717 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
Posts: 1,149
Thanked 457 Times in 190 Posts
Failed 397 Times in 91 Posts
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is it easy to get SAF off from this offer?
300 minutes
6pm unlimited
call display
2500 text
30.80 + fees and taxes
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09-28-2010, 06:41 PM
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#718 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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your plan sounds like the old 20dollar 250minute eve6pm for 20 dollar plan + saf....
the new plan is 25 for 250minutes eve6pm + grrf (2.58)
technically cents in savings. but on redflagdeals some people have gotten a credit for saf
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09-28-2010, 07:11 PM
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#719 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
Posts: 1,149
Thanked 457 Times in 190 Posts
Failed 397 Times in 91 Posts
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Revscene has helped me so much i wanted to post my "journey"
What i had Quote:
30$
150 minutes
unlimited incoming
unlimited evening and weekend after 9
15$ value
Caller ID
1000 text,IM,mms, etc
voicemail
Unlimited mobile browsing(only on rogers phone(never used it, i dont think its data though))
59$ taxes + fees included.
been with rogers maybe 3years. about 20 months left on contract, i never go over my bill (does retentions look into this to see if u pay alot etc? dont know anyways,)
| What i have now Quote:
300 day time
unlimited incoming
unlimited after 6 +weekend
unlimited incoming text
unlimited Rogers to Rogers calling
caller id, name display
voicemail
2500 text sent
A 10 month early reset on HUP
30.80 + taxes and fees so like 43$ a month?
+30$ 6gb data
| Took me 2 calls in total.
1st call.
Customer Representative answerd, i said im unhappy with my plan and im thinking about moving to Wind mobile as they are offering an unlimited plan for 25$. (this perfect bargaining chip promotion ends sept 30 so hurry).
So i get tranferred to rententions and I say, im unhappy with my plan because another carrier is offering a better plan for HALF the price of my plan. 50$ vs 25$ unlimited.
She asks what plan and carrier...[looks it up].. says that price of 25$ is only for 1 year and this is the best i can offer. Quote:
300 minutes
6pm unlimited
call display
2500 text
30.80 + fees and taxes
| i try to say its still meh and i ask hold on please and i do some math. but it was near closing time (around 8:30) and she says u can think about it and call back tomorrow, and i get a interaction #.
So i call in today(730ish) and i just say i was speaking with retention yesterday and i wnated to discuss more about it. she writes it on the note and transfers me over to retentions.
Right from the start i can see that this guy is freaking nice, sounds like a nice indian dude(but really thin accent). At first he repeats the plan of what i was offered. So i say well its a good deal and Wind is offering unlimited and its still cheaper!
First he says, well i can get you a unlimited plan of 50$ or something blah blah didnt bother to listen.
I let him finish and then i suggest well i was hoping to make the 30$ plan i was offered more closer to WIND plan and i suggest an unlimited incoming or a ROgers to Rogers would be great. so he looks into it and at first trys to get me to pay for it 5$. i make quest sighs and long silence pauses and then he says, Oh wait it was already offered to you yesterday, ill just add both for free since its on there. ( he was just giving shit like no crazy) and then before i even mention a HUP eligibilty reset, he offers me it, saying if i get data he can make an exception. so i got the Bold for 99$. (no iphones4s and he didnt let me preorder)
oh and when i mentioned wind and he checked that i live in coquitlam he asked if they have coverage there now? i said no, but my mailing adress is in coq but i live in vancouver b/c of school.
That is all.
Oh and i will be calling tmrw to get my 30$ 6gb reduced to 25$, saying that wind is unlimted internet for 25$ so i should be credited that.
Last edited by geeknerd; 09-28-2010 at 07:16 PM.
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09-29-2010, 12:54 PM
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#720 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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dont stop there, keep going. possible to swap r2r to unlimited network calling. keep trying upto 10 dollar data credit
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09-29-2010, 12:57 PM
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#721 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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there is also a 50dollar HUP rebate for all phones aside from the iphone 4 which is floating around also. i'll try to find that pdf for you
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09-29-2010, 01:00 PM
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#722 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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09-29-2010, 01:06 PM
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#723 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
| Quote:
So i get tranferred to rententions and I say, im unhappy with my plan because another carrier is offering a better plan for HALF the price of my plan. 50$ vs 25$ unlimited.
She asks what plan and carrier...[looks it up].. says that price of 25$ is only for 1 year and this is the best i can offer.
| wind mobiles plan is 1 year BUT they dont have contracts so you can take advantage of next years more fiercer competition with shaw in the market with their native 4g network, not to mention winds more expanded zones end of this year and more reliability as they put up more towers
that imo will be the winning statement if you throw that at them... imo its in rogers best interest to secure you now in a contract..
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09-29-2010, 04:57 PM
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#724 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
Posts: 1,149
Thanked 457 Times in 190 Posts
Failed 397 Times in 91 Posts
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fml. i just noticed that the torch is offered at rogers now.
and yesterday i bought 9700 via retentions.
would i be able to exchange it?
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09-29-2010, 07:47 PM
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#725 | | Banned (BBM)
Join Date: Jul 2004 Location: Vancouver
Posts: 16,142
Thanked 627 Times in 368 Posts
Failed 1,106 Times in 390 Posts
| Quote:
Originally Posted by geeknerd Revscene has helped me so much i wanted to post my "journey"
What i had
What i have now
Took me 2 calls in total.
1st call.
Customer Representative answerd, i said im unhappy with my plan and im thinking about moving to Wind mobile as they are offering an unlimited plan for 25$. (this perfect bargaining chip promotion ends sept 30 so hurry).
So i get tranferred to rententions and I say, im unhappy with my plan because another carrier is offering a better plan for HALF the price of my plan. 50$ vs 25$ unlimited.
She asks what plan and carrier...[looks it up].. says that price of 25$ is only for 1 year and this is the best i can offer.
i try to say its still meh and i ask hold on please and i do some math. but it was near closing time (around 8:30) and she says u can think about it and call back tomorrow, and i get a interaction #.
So i call in today(730ish) and i just say i was speaking with retention yesterday and i wnated to discuss more about it. she writes it on the note and transfers me over to retentions.
Right from the start i can see that this guy is freaking nice, sounds like a nice indian dude(but really thin accent). At first he repeats the plan of what i was offered. So i say well its a good deal and Wind is offering unlimited and its still cheaper!
First he says, well i can get you a unlimited plan of 50$ or something blah blah didnt bother to listen.
I let him finish and then i suggest well i was hoping to make the 30$ plan i was offered more closer to WIND plan and i suggest an unlimited incoming or a ROgers to Rogers would be great. so he looks into it and at first trys to get me to pay for it 5$. i make quest sighs and long silence pauses and then he says, Oh wait it was already offered to you yesterday, ill just add both for free since its on there. ( he was just giving shit like no crazy) and then before i even mention a HUP eligibilty reset, he offers me it, saying if i get data he can make an exception. so i got the Bold for 99$. (no iphones4s and he didnt let me preorder)
oh and when i mentioned wind and he checked that i live in coquitlam he asked if they have coverage there now? i said no, but my mailing adress is in coq but i live in vancouver b/c of school.
That is all.
Oh and i will be calling tmrw to get my 30$ 6gb reduced to 25$, saying that wind is unlimted internet for 25$ so i should be credited that. | Damn definitely gonna call in next time to harass them to give me a early HUF reset
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