REVscene - Vancouver Automotive Forum

Graeme S · 01-17-2011, 09:56 AM

How much for the actual plan itself? You only list the phone price.
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blkgsr · 01-17-2011, 10:04 AM

well edit seems to be acting up

$50 per month plus tax

ajax · 01-17-2011, 02:04 PM

I noticed for one of their plans they have "unlimited mobile web browsing" or something along those lines. Does anyone know exactly what it is?
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Alphamale · 01-17-2011, 04:30 PM

It's for shit like WAP.

Useless.

Alphamale · 01-17-2011, 04:40 PM

FYI PPL:

Rogers is increasing PPU Text Rates

http://www.rogers.com/web/content/textrate

Effective March 16, 2011, the Rogers pay-per-use rate for all non-premium sent or received text messages will become 20¢/each.

Texts sent above the allotment included in a text plan or add-on will also be charged at the rate of 20¢. Please note that text plans and add-ons, including Value Packs will continue to include unlimited received texts at no charge.

Rogers postpaid (invoiced) customers will be notified of this rate change via a bill message starting January 14, 2011. Rogers prepaid customers will be notified of the change via text message starting mid-end January 2011.

Customers can save up to 61% and enjoy UNLIMITED received text messages1 when they subscribe to a text plan, add-on or Value Pack with a messaging bucket. If you already have a text plan/ messaging add-on, you will continue to receive texts at no charge as you do today.

This rate change will apply to the following customers:
Pay-per-use text messaging customers (who do not subscribe to any type of text add-on)
Customers who DO NOT subscribe to an unlimited text messaging add-on
Customers who send more texts than those included in their text add-on allotment

As per: http://www.howardforums.com/showthre...PPU-Text-Rates

If you don't have unlimited texting, you are eligible for this:

IMO cx's who are under contract can "repudiate" (within 30 days of the cx being so notified, which according to the ToS occurs on the date Rog sent the cx notification, not the date the cx received it) this "material change" to the terms of their contact.

Rog then has 3 choices:
1- put cx on old rate pursuant to the CoC
2- let cx cancel@ECF=$0 pursuant to the CoC
3- offer some other remedy that the cx can accept or decline, in lieu of 1 & 2.

Thx for the notification World, and as well to your source/s.

Who's gonna be the first to report on how their enforcement of their rights went, when fighting Rog over this?

As per this: http://www.howardforums.com/showthre...4#post14220774

If you call in and complain and cite the Code of conduct as per this (CWTA) in regards to material changes. If you make it past a regular representative and move to relations and they are still do not budge, file a complain via THIS (CCTS Complaints). You can also call into the CCTS by phone to file a complaint.

THE MORE COMPLAINTS YOU MAKE, THE MORE PENALTIES ROGERS NEEDS TO PAY for not abiding to their ToC/CoC.

Even if you do have an unlimited plan, call in and tell them that you need to take the future into perspective and that one day you might take off the unlimited text and need to be compensated for that. Blah blah blah.

Filing a complaint is easy and worth your time and on the whole, makes everyone better off.

!Nhan · 01-17-2011, 04:52 PM

This thread rocks. Because of you I was able to get a cheap plan. I have been a rogers customer since May of 09. Was just recently on the student plan with 500 data and the value package which came up to $70 per month.

I called them once and luckily the CSR guy I got was also a retentions rep and I was able to negotiate this within 20 minutes

200 Weekday minutes
Unlim. eve/weekend starting at 6
Unlim. Incoming calls
150 bonus minutes
2500 sent text msgs
Call ID
Voice Mail
Who Called
500 MB of data

Got all of this for 17.50 + 10 + 25 + 2.43 = 54.93 + tax = 61.52.

I think they fucked up on my data cuz it's supposed to be 20 only...time to call again and complain

!Nhan · 01-18-2011, 02:10 PM

Mother fuckers tell me one thing give me another. After 43 mins of bitching I was able to double my data for the same price.

blkgsr · 01-18-2011, 02:23 PM

read the plan i was offered, more for less

Spin4G63 · 01-19-2011, 08:01 AM

last august I fought with retensions and ended up with:

350 anytime min
unlimited incoming
unlimited rogers to rogers
6pm on free
unlimited weekends
unlimited text
call id and voicemail
100 min long distance
500 meg data plan
41.50 total x 2 for family plan = $83 a month all in
+they gave me two 3Gs phones for 299 ( great at the time)

Nvasion · 01-19-2011, 08:09 AM

wow nice plan!!!!!!!!!!

blkgsr · 01-19-2011, 10:23 AM

holy fuck, i just talked to some absolute idiot at rententions

got the same plan i posted (this time with the 1000 long distance min, told him that's what i was told before)....$50 + tax

but this ass wipe won't do a phone at the same time, says they can't....after the woman on thursday told me she would (and my friends sister who WORKS for retentions told me they can)

so i'll call again after lunch

tripleE · 01-20-2011, 03:49 PM

200 mins 6pm e/w free $17.50
unlimited network calling (credited)
2500txt, caller id, vm, whocalled $10
500mb data $25 - $10 credit.

17.50 + 10 +15 + 2.43 = 44.93$ before taxes

Alphamale · 01-25-2011, 06:10 AM

FYI:

I've received confirmation of the complaint being forwarded to Rogers for resolution;

Dear Alphamale,

Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an independent agency with a mandate to receive, facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.

We have received your complaint 050103xxxxxxxx and hereby advise you that your complaint falls within the scope of our mandate and will be processed in accordance with our Procedural Code (the “Code”), which can be found at:

http://www.ccts-cprst.ca/wp-content/...roc_Code_1.pdf

We encourage you to review the Code so that you are aware of the complaint resolution process as well as your rights and responsibilities as a customer.

In accordance with Section 6.5 of the Code, we have forwarded your complaint to your telecommunications services provider (TSP). Pursuant to Section 6.6 of the Code, your TSP is to:

a) within 15 days of receipt of the complaint advise the CCTS in writing, with a copy to you, that the TSP objects to the complaint on the basis that in their view, it should not be investigated pursuant to the Procedural Code or any other lawful reason;

b) within 30 days of receipt of the complaint advise the CCTS in writing, with a copy to you, that the complaint has been resolved to the mutual satisfaction of both you and the TSP; or

c) within 30 days of receipt of the complaint advise the CCTS in writing, with a copy to you, that the complaint remains unresolved and of the TSP’s intention to file a written response thereto.

In the event that your TSP responds that the complaint has been resolved to the mutual satisfaction of both you and the TSP and you disagree that the matter has been resolved, you must advise CCTS within 20 days of your TSP’s response.

If you have any questions or concerns regarding your complaint, or anything contained in this correspondence, please do not hesitate to contact us.

CCTS

P.O. Box 81088

Ottawa, ON

K1P 1B1

1-888-221-1687

Please ensure to retain this correspondence for future reference.

Sincerely,

CCTS Assessment Team

People w/o unlimited SMS should definitely hop on to this.

There is a process you can easily follow as per: http://www.howardforums.com/showthre...e-SMS-Fee-Hike

It took about a week since sending in my complaint to getting this email.

dyan · 02-03-2011, 04:19 PM

Ive tried searching for it but i can't seem to find it,

what is the rogers retention number? thanks

jeedee · 02-03-2011, 04:24 PM

AFAIK, Rogers removed the retentions number.

You have to call *611 and tell them you're canceling and they'll transfer you to retentions.

yameen · 02-07-2011, 06:05 PM

Revscene I need your help. My contract expires and I was totally unaware, so my bill went up. Normally, this was my original plan:
250/unlimited eve/wkds plan $20.00
Savings: Monthly plan credit -$10
savings: monthly plan credit -$5(probably for early evening)
value pack (caller id, voicemail, 2500txts) $10
6pm early even calling option $5
rogers to rogers calling $5
Savings: rogers to rogers 3 yrs bonus -$5
911 emergency access fee $0.75
SAF $6.95

$27.70 + tax

I'm planning to renew for one year or 3 if I can get a better deal, but if not, I'll have to pay $53 this month because my contract was over. Anyways, I want a better plan than what I already have, and what do you guys think I can get discounted for? Some guy said the GRF is $5 but I see everyone paying $2.43 so the rep might've got it wrong. He kept saying that I'm already at my limit for savings and that I can't exceed $50 discount of my plan. So the only way I can save is by removing the SAF and 911 fee and change it into the GRF.

Any input? I could always do a 3yr contract but I expect something better. I don't really need data either but I guess it wouldn't hurt to have a HUP.

Thanks everyone!

jeedee · 02-07-2011, 08:15 PM

How long does it take for Rogers to "activate" my new plan?

My new retentions plan isn't working right now

CRS · 02-07-2011, 09:29 PM

Quote:

Originally Posted by jeedee

How long does it take for Rogers to "activate" my new plan?

My new retentions plan isn't working right now

Next billing cycle.

cctw · 02-07-2011, 09:32 PM

never ever activate ur new plan in the middle of a billing cycle..cos rogers will just screw you over with their additions and subtractions...(their computers can't do math properly)

make it start ur next billing cycle and save urself the hassle of calling back to get stuff credited

jeedee · 02-07-2011, 09:38 PM

Thanks guys. Luckily I got a nice rep and she asked me if I wanted to activate the plan at the next billing cycle...i think. She didn't really speak loudly so I couldn't hear her...

By the way, noob question. But is email included in the 500MB?

Bonka · 02-07-2011, 09:41 PM

Quote:

Originally Posted by jeedee

By the way, noob question. But is email included in the 500MB?

Yes. Anything that uses data will be taken off your data portion..email, streaming, facebook, etc.

sell_item_604 · 02-23-2011, 12:30 AM

whats # to rogers retention?

jeedee · 02-23-2011, 12:33 AM

Google is your friend.

Call in *611 tell em you wanna cancel and they'll transfer you to retentions. There is no retentions number any more.

FatalCloud · 02-23-2011, 07:51 AM

offtopic but anyone else have the same problem, is it because of the weather?? i can call out, but i can't send text, can't receive calls from my xperia x10, rogers. started this morning...it was working last night though. my dad's phone under rogers also has same problem.

FatalCloud · 02-23-2011, 08:12 AM

nevermind it's working now, i guess i panicked... my phone wasn't working for 2 hours..