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10-13-2011, 10:39 PM
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#1176 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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I'm curious as to what would happen if your account is flagged. In the past my mom had to talk to manager and multiple people to get the right business plan she wanted and made quite a formal fuss about it. She was fustrated obviously with the customer service and I couldn't blame her but what would happen to it?
Cuz right now when I try to call to upgrade, they steer away from giving any promotions or unpublicized add ons. They just tell me whatever is publicized on the sites, take it or leave it Posted via RS Mobile | 
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10-13-2011, 10:41 PM
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#1177 | | I AM
Join Date: Apr 2009 Location: Vancouver
Posts: 1,466
Thanked 1,329 Times in 294 Posts
Failed 149 Times in 42 Posts
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^if thats the problem then you might aswell take your business else where? cause it seems like they dont want your business
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10-14-2011, 12:09 AM
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#1178 | | Even when im right, revscene.net is still right!
Join Date: Sep 2004 Location: Vancouver
Posts: 1,394
Thanked 266 Times in 91 Posts
Failed 74 Times in 19 Posts
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Called in twice today to get an early hup...managed to squeeze a $50 credit so I am happy.
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10-14-2011, 12:22 AM
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#1179 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Nov 2006 Location: vancouver
Posts: 3,515
Thanked 1,431 Times in 486 Posts
Failed 243 Times in 94 Posts
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^ how early?
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10-15-2011, 10:58 PM
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#1180 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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God, I honestly feel stupid resigning another 3 years with Rogers now. It seems no one is getting a good plan with them now.......
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2014 Honda Civic Si | |
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10-15-2011, 11:31 PM
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#1181 | | To me, there is the Internet and there is RS
Join Date: May 2001 Location: 604
Posts: 16,870
Thanked 605 Times in 200 Posts
Failed 73 Times in 13 Posts
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i cancelled my rogers and went with virgin
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10-16-2011, 12:30 AM
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#1182 | | Work hard, Play Hard - Wiz
Join Date: Dec 2007 Location: Vancouver
Posts: 2,415
Thanked 2,011 Times in 368 Posts
Failed 365 Times in 46 Posts
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Originally Posted by Fafine  ^ how early? | I want to know also.
I'm trying to have a early HUP, Rogers wont let me  | |
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10-16-2011, 07:51 AM
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#1183 | | I Will not Admit my Addiction to RS
Join Date: Jul 2009 Location: van
Posts: 520
Thanked 227 Times in 61 Posts
Failed 88 Times in 13 Posts
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Originally Posted by Grandmaster TSE i cancelled my rogers and went with virgin | How much you pay your contract out for? I'm thinking about dropping roger since my $15 data credit expired...went from paying $53 to $76, will cost me $400 something to cancel.
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10-16-2011, 11:09 AM
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#1184 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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Just want to share my experience today with calling Rogers.
I have two lines with them, and before today, they were under different account numbers, so I would get two bills per month. I wanted to put them both under the same account number so I would only get 1 bill and I can log in online to check usage for both of them at the same time. (instead of logging in to each seperately)
So i called and had them do the switch of one line into the other account number. This was an easy process.
After it was done, I logged in to myrogers and indeed there is two numbers on that account number, but the number that just got switch had LOST the 100 bonus minutes that was on it before.
I was furious and called them back and this second rep said it was only natural to lose that 100 bonus minutes because it was an add-on specifically for an ACCOUNT, not the PHONE NUMBER. So since I switch my phone number, the bonus 100 minutes dropped off. This second rep told me she cannot do anything to add it back to the new account. This didnt make any sense to me because the first rep that did my switch did not tell me I would lose this feature. WTF!
So I reasoned with this second rep from my perspective as a scammed customer. I wasn't a screaming customer on the line, i was very humble with my tone and was just reasoning with her, thats all. She still wouldn't budge, said she cant do anything, so I asked to talk to her manager.
Within 3 minutes, she got her manager on the line and the manager gave me back the 100 minutes in the end.
Lesson learned: ALWAYS request to speak to a manager because the reps will just try to push you around. They will say things cannot be done, when in fact, if you bring their boss into it, it can be done in 3 minutes.
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2014 Honda Civic Si | |
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10-16-2011, 02:11 PM
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#1185 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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LOL. Well this whole thread is about talking to Retentions. Not the standard customer service rep like you were talking to. I always get transffered to them since the regular CSR's automatically know I'm on retentions plan.
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10-17-2011, 04:29 PM
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#1186 | | Willing to sell body for a few minutes on RS
Join Date: Oct 2006 Location: Vancouver
Posts: 12,074
Thanked 3,186 Times in 929 Posts
Failed 296 Times in 68 Posts
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thinking about calling rogers today to reduce my plan somehow or else i'm going with fido
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10-17-2011, 04:59 PM
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#1187 | | Ricer Mod
Join Date: Mar 2005 Location: Smithers
Posts: 7,008
Thanked 5,276 Times in 1,501 Posts
Failed 214 Times in 74 Posts
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iPhone 4S in black 32gig is in the mail. FREEEEEBBEEEEEE...
With my revamped fido plan. I used to have cityfido (old city fido) but with all the plans out there now I was WAY overpaying. My bill all said and done was usually between 90-100$ per month. New plan is
25$
200 daytime mins,
Evenings starting at 5, free weekends
Free fido to fido
2500 texts
vm,cid,
Then I got 6 gigs of Data for 30$
All said and done my monthly bill is now under 60$ and I got a free phone.
I'm happy.
Berz out.
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President of RS Beat Down Crew
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10-17-2011, 05:19 PM
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#1188 | | Everyone wants a piece of R S...
Join Date: Oct 2010 Location: Space
Posts: 374
Thanked 26 Times in 17 Posts
Failed 8 Times in 6 Posts
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^wrong thread lol Posted via RS Mobile | |
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10-17-2011, 09:56 PM
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#1189 | | Even when im right, revscene.net is still right!
Join Date: Feb 2005 Location: VEGAS
Posts: 1,387
Thanked 198 Times in 131 Posts
Failed 77 Times in 32 Posts
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alright guys. i need some help.
so my friend who is paying for her ex's cell phone. because they are on a family plan.
is there anyway she can ditch his line and put it on a separate account. so she can stop paying for it.
half way thru a 3 yr contract.
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10-17-2011, 10:48 PM
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#1190 | | Banned By Establishment
Join Date: Mar 2002 Location: https://t.me/pu
Posts: 231
Thanked 21 Times in 7 Posts
Failed 10 Times in 2 Posts
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^ her ex willing to take over the numbers? if not, she will have to pay for the ECF for that number
Called yesterday and got 17.50 plan+30 6gb+16 value pack -6credits = 57.50+grrf+taxes. Not much discount but this line is only 2months old, activated on Aug18
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10-18-2011, 01:03 AM
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#1191 | | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,429
Thanked 3,327 Times in 1,460 Posts
Failed 238 Times in 63 Posts
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I've been locked into a contract with Rogers for two years now. But I did an early HUP one year in, so realistically, one year into a three year contract.
My phone credits ran out about half a year ago, so I've been getting raped the past few months. Is there a chance that I could get my phone plan changed?
I'm on a corporate plan that supposedly gives me 2500 free texts. But since I text a lot, I had to get unlimited. If I took that off, I could get $10 or $15 taken off per month. Just checking if there were any other possible methods before I do that.
__________________ Quote: | Owner of Vansterdam's 420th thanks. OH YEAUHHH. | Quote:
Originally Posted by 89blkcivic Did I tell you guys black is my favourite colour? My Ridgeline is black. My Honda Fit is black. Wish my dick was black........ LOL. | | |
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10-18-2011, 02:49 AM
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#1192 | | Rs has made me the man i am today!
Join Date: Mar 2005 Location: Richmond
Posts: 3,259
Thanked 160 Times in 93 Posts
Failed 14 Times in 11 Posts
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^you can actually call in and have your credits renewed...depending on the cs dude you may or may not have to renew your contract..but at least the credits lasts for another 3 years!
and yea if they require that you renew and you're ok with it...I suggest bargaining for another early upgrade in the process
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10-18-2011, 08:10 AM
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#1193 | | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,429
Thanked 3,327 Times in 1,460 Posts
Failed 238 Times in 63 Posts
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Really? Because I remember at one point I was paying $15 for a few months, and then $30 the next.. LOL, would be sick if it was as you said.
I guess I will try retentions a call.
__________________ Quote: | Owner of Vansterdam's 420th thanks. OH YEAUHHH. | Quote:
Originally Posted by 89blkcivic Did I tell you guys black is my favourite colour? My Ridgeline is black. My Honda Fit is black. Wish my dick was black........ LOL. | | |
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10-18-2011, 08:14 AM
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#1194 | | YOU CANT CUT BACK ON FUNDING! YOU WILL REGRET THIS
Join Date: Feb 2009 Location: FL400
Posts: 5,865
Thanked 3,092 Times in 1,038 Posts
Failed 553 Times in 157 Posts
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Originally Posted by !MiKrofT LOL. Well this whole thread is about talking to Retentions. Not the standard customer service rep like you were talking to. I always get transffered to them since the regular CSR's automatically know I'm on retentions plan. | haha they always tell me "we can't touch retentions customers - we need to forward you"
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10-18-2011, 12:41 PM
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#1195 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
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are there any way to not pay this so called " early upgrade price" on top of the hardware price?..
any success stories of anyone convincing a retention agent to not bill you early upgrade price and also waive the $35 bullshit administration fee.
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10-18-2011, 12:58 PM
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#1196 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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Originally Posted by dkvby ^ her ex willing to take over the numbers? if not, she will have to pay for the ECF for that number
Called yesterday and got 17.50 plan+30 6gb+16 value pack -6credits = 57.50+grrf+taxes. Not much discount but this line is only 2months old, activated on Aug18 | wow thats amazing if you can get that plan after just 2 months. I was told the 17.50 plan was only eligible for older accounts. (At least 6 months old)
Can you list what your plan is?
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2014 Honda Civic Si | |
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10-18-2011, 01:11 PM
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#1197 | | Rs has made me the man i am today!
Join Date: Mar 2005 Location: Richmond
Posts: 3,259
Thanked 160 Times in 93 Posts
Failed 14 Times in 11 Posts
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Originally Posted by Razor Ramon HG Really? Because I remember at one point I was paying $15 for a few months, and then $30 the next.. LOL, would be sick if it was as you said.
I guess I will try retentions a call. | The super old credits used to have no expiry date as long as you didnt get a totally diff plan.
Now all the credits have a 3 year expiry date, usually so that you dont get credits unless you're on contract kinda thing. I usually call in every time my credits expire and just get them to renew them. If you look on your bill, the last few months before the credit expires it should have an expiry date next to the credit.
I used to always just say oh I had this credit on last month, how come this month it disappeared? They'd tell me it expired and just stick it back on for another 3 years.
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10-18-2011, 01:13 PM
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#1198 | | Rs has made me the man i am today!
Join Date: Mar 2005 Location: Richmond
Posts: 3,259
Thanked 160 Times in 93 Posts
Failed 14 Times in 11 Posts
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Originally Posted by wasabisashimi are there any way to not pay this so called " early upgrade price" on top of the hardware price?..
any success stories of anyone convincing a retention agent to not bill you early upgrade price and also waive the $35 bullshit administration fee. | haven't been able to waive the admin fee for the last 2 or 3 years for me at least. They've been pretty strict on it.
The early upgrade price is a new program they initiated back in May. Apparently its a lot harder to get early hup now compared to before.
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10-18-2011, 01:20 PM
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#1199 | | Banned By Establishment
Join Date: Mar 2002 Location: https://t.me/pu
Posts: 231
Thanked 21 Times in 7 Posts
Failed 10 Times in 2 Posts
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Its easier to ask for 1 month service free than getting the 35 hup fees credit
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10-18-2011, 03:51 PM
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#1200 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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Have any of you signed a new contract with rogers, but when youre dealing with them they tell you your credits will no longer apply?
My parents recently renewed, and when they were in negotiations with retentions they were told their credits will no longer exist. If theyre just renewing shouldnt they still have those credits? Or are credits only good from term to term?
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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