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10-21-2011, 12:28 PM
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#1251 | | VLS Head Mod
Join Date: Sep 2002 Location: E Van
Posts: 8,002
Thanked 911 Times in 396 Posts
Failed 87 Times in 32 Posts
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Originally Posted by Turbo E  they have recordings of ALL their conversations. ask them for the one where he said he'll sign up for 3 more years (in its entirety) that will include the CSR mentioning all the credits he SHOULD be getting. if they cant find the recording, then you say "I guess your CSR heard wrong, I din't agree to anything" | i worked at a call centre and the calls being recorded means jack shit. All it is there for is the quality assurance people who score you on calls to use. But they can't pick any recording, it's just generically picked. So when I hung up on someone the person couldn't call in and ask the manager to listen to that call, if it just happened to land on that call while they were scoring me that's the only way it would ever be found out. Hope that makes sense.
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10-21-2011, 01:22 PM
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#1252 | | Even when im right, revscene.net is still right!
Join Date: Jun 2002 Location: Vancity
Posts: 1,365
Thanked 156 Times in 63 Posts
Failed 37 Times in 20 Posts
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i went directly to retentions by cancelling my plan and leave for mobilicity. the guy was nice and spent 30mins just selling me plans and explaining things to me. basically he's saying how rogers is good for roaming, reliability, speed and stuff that you would already expect from rogers that mobi can't offer.
so in the end, they could only offer me 200daytime, unlimited network calling, early evenings, caller id, voice mail, 2500txt, 500mb for $57.50.
i think for anyone else that heavily relies on quality, they would stick with rogers. for my own personal needs which is just calling and texting within vancouver, i can't find a reason to stick with rogers. they rep even admitted to me that the mobi plan is hard to beat and he couldn't seem to find good points and keep me with rogers.
and wtf with the early cancellation fee? it's like an extra $50+ for early cancellation? my plan ends on february20, 2012 and if i cancel it today, it's $135???
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10-21-2011, 02:12 PM
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#1253 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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^There's always been early cancellation fees
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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10-21-2011, 03:15 PM
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#1254 | | GO FLAMES GO
Join Date: Jul 2005 Location: Kamloops
Posts: 4,609
Thanked 2,210 Times in 701 Posts
Failed 807 Times in 194 Posts
| Quote:
Originally Posted by saucywoman i worked at a call centre and the calls being recorded means jack shit. All it is there for is the quality assurance people who score you on calls to use. But they can't pick any recording, it's just generically picked. So when I hung up on someone the person couldn't call in and ask the manager to listen to that call, if it just happened to land on that call while they were scoring me that's the only way it would ever be found out. Hope that makes sense. |
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10-21-2011, 03:20 PM
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#1255 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
| Quote:
Originally Posted by !Yaminashi ^There's always been early cancellation fees | price to pay if you want to breach your contract.
Fido, Rogers and Telus would find it difficult to match Wind and Mobilicity's plans. Comes down to reliability. Good to have them though to give the other carriers competition.
Last edited by racerman88; 10-21-2011 at 03:28 PM.
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10-23-2011, 02:27 PM
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#1256 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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Added data now as of this morning. Need advice on what I did. Some backround information is that I had a business plan from my mom (EPP plan) and it took us a while to get the price we want so there are some notes on looking for managers etc etc, signed with rogers officially for 1 year only. Before was prepaid Rogers for 2 years so I don't have a lot of bargaining chips left
Orig plan- $28/month
- 150 weekday mins
- unlim weekends and after 6pm
-voicemail
- caller id
- unlim any kind of messaging
Now I added data 6gb for $30. Sole purpose to add 6gb instead of 500mb for $25 is because I don't want to rely on wifi at all and don't need to watch my usage. Also I will be watching youtube videos because I work at a office (you know how offices are) with only landlines and no wifi whatsoever
Now its at $62.80/month. Good or bad? And if its bad, what can I tell them as of now to change it to a more worthy price
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10-23-2011, 04:12 PM
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#1257 | | My bookmarks are Reddit and REVscene, in that order
Join Date: Sep 2006 Location: Vancouver
Posts: 4,442
Thanked 13,465 Times in 1,814 Posts
Failed 1,625 Times in 307 Posts
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I'm $55 + tax
and my plan is 200 weekday, unlimited network calling, 2500 texts.
Same 6gb as you.
So I think you should be able to get them to at least bring it down a bit more.
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10-23-2011, 05:58 PM
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#1258 | | Even when im right, revscene.net is still right!
Join Date: Jun 2002 Location: Vancity
Posts: 1,365
Thanked 156 Times in 63 Posts
Failed 37 Times in 20 Posts
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^ I was offered the same $55+tax but also with caller id, early evenings and voicemail. maybe you just left it out of your post.
the $55 seems to be the best offer they can give for anyone renewing a contract. still left them for mobi tho.
baoturbo, did you already renew your contract? if you did, good luck negotiating any further because you basically lost all leverage.
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10-23-2011, 07:00 PM
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#1259 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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^yea i did renew it. Both $25 and $30 had to renew the contract according to the sales rep. I didn't have leverage to start with, and a bunch of notes on my account, only leverage was I am with them for 1 year under contract. It was the best I could squeeze out of the rep and the most he was willing to offer I could tell. I didn't want to rage out and push it farther or make ridiculous demands.
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10-23-2011, 08:32 PM
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#1260 | | Even when im right, revscene.net is still right!
Join Date: Jun 2002 Location: Vancity
Posts: 1,365
Thanked 156 Times in 63 Posts
Failed 37 Times in 20 Posts
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^ for someone who's only been with them for 1 year, that's actually quite decent. tbh, just switch to mobi...lmao.
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10-23-2011, 08:44 PM
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#1261 | | I answer every Emotion with an emoticon
Join Date: Feb 2005 Location: somewhere
Posts: 7,906
Thanked 2,485 Times in 1,007 Posts
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once Wind/Mobi gets their bids on the 700mhz auction, then we will see robelus will have to price match Wind/Mobi because their excuse of being more reliable will be no more..
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10-23-2011, 09:03 PM
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#1262 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,996
Thanked 6,370 Times in 1,795 Posts
Failed 114 Times in 70 Posts
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Originally Posted by FerrariEnzo once Wind/Mobi gets their bids on the 700mhz auction, then we will see robelus will have to price match Wind/Mobi because their excuse of being more reliable will be no more.. | 2012!
I imagine that mobi is offering these ridiculous plans and extended it for that very reason.
Get loads of paid subscribers to up their bids to get more frequencies.
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10-24-2011, 09:25 AM
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#1263 | | Everyone wants a piece of R S...
Join Date: Oct 2006 Location: 403-604
Posts: 356
Thanked 209 Times in 64 Posts
Failed 61 Times in 36 Posts
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Rogers has definitely clamped down on retention offers. I've called retentions 6 times in the past 2 weeks to "negotiate". Normally i would get lucky and wear down one CSR enough for some additional credits, this time it looks like the mandate is coming from the very top to offer minimal credits.
Original Plan
$50 - Unlimited Voice / Text North America
$15 - 150mb data
$7 - CID
$8 - Fees & Taxes
------------------------
$80 - Total
New Plan
$50 - Unlimited Voice / Text North America
$30 - 6Gb data
$7 - CID
$8 - Fees & Taxes
-$5 - Credit
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~$85 - Total
I tried to get them to credit CID. They wouldn't budge. I resigned for 3 years as I got a 4S as well.
Last edited by MoBettah; 10-24-2011 at 09:35 AM.
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10-24-2011, 12:48 PM
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#1264 | | manage the cap you say????
Join Date: Jun 2008
Posts: 11,184
Thanked 3,613 Times in 1,181 Posts
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^ that is freaking expensive
lol
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10-24-2011, 12:53 PM
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#1265 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
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^his is expensive because he has caller+ld calls/text+unlim voice.
They probably clamped you hard because you wanted the 4s and they know you want it, therefore, not a lot of leverage. The caller id is such a bitch to deal with and they know it Posted via RS Mobile | |
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10-24-2011, 07:49 PM
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#1266 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
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Yea Rogers has definitely come down on their retention offers which is exactly the opposite of what you should do but oh wells their call. Before reps had mose flexibility to offer credits etc but now they are limited and can only offer certain credits depending on what plan you have and a whole bunch of other shitty restrictions.
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10-25-2011, 10:45 AM
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#1267 | | OMGWTFBBQ is a common word I say everyday
Join Date: Apr 2001
Posts: 5,017
Thanked 2,519 Times in 1,148 Posts
Failed 81 Times in 54 Posts
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It sucks that they've tightened up the credits and perks, but what can we do? I don't have a landline and I live in a concrete high rise so I need dependable service. Sure Mobilicity is offering unlimited everything at 30 bucks, but for 10 bucks more a month (which is what I'm paying with Rogers), I'd rather have more reliable service when I'm on the road and at home. I'm sure I'm not alone here. Posted via RS Mobile | |
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10-25-2011, 11:26 AM
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#1268 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
| Quote:
Originally Posted by Tapioca It sucks that they've tightened up the credits and perks, but what can we do? I don't have a landline and I live in a concrete high rise so I need dependable service. Sure Mobilicity is offering unlimited everything at 30 bucks, but for 10 bucks more a month (which is what I'm paying with Rogers), I'd rather have more reliable service when I'm on the road and at home. I'm sure I'm not alone here. Posted via RS Mobile | It's unfortunate that you're not alone only because if people had no reason to stick with rogers, I'm sure they would have to rethink their retention strategies.
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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10-25-2011, 01:58 PM
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#1269 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by MoBettah Rogers has definitely clamped down on retention offers. I've called retentions 6 times in the past 2 weeks to "negotiate". Normally i would get lucky and wear down one CSR enough for some additional credits, this time it looks like the mandate is coming from the very top to offer minimal credits.
Original Plan
$50 - Unlimited Voice / Text North America
$15 - 150mb data
$7 - CID
$8 - Fees & Taxes
------------------------
$80 - Total
New Plan
$50 - Unlimited Voice / Text North America
$30 - 6Gb data
$7 - CID
$8 - Fees & Taxes
-$5 - Credit
------------------------
~$85 - Total
I tried to get them to credit CID. They wouldn't budge. I resigned for 3 years as I got a 4S as well. | Can u elaborate a little about your unlim call/text north america?
Does that mean you can call anywhere in North America as long as you are in Rogers network, regardless of city? (Vancouver or Toronto for example)
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2014 Honda Civic Si | |
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10-25-2011, 03:17 PM
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#1270 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
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I wanted to upgrade to iphone 4 now. They said its $200+all the crap but I won't get to HUP in a while. If I buy the iphone 4 separately for $400-500, I can still HUP in the future. I'm planning to HUP and avoid the hassle of finding a seller and price bargain. Advice?
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10-25-2011, 03:21 PM
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#1271 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
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Why waste your HUP on the iphone 4? Grab the 4s
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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10-25-2011, 03:51 PM
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#1272 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
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300 for 4s early HUP or 300-400
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10-25-2011, 04:54 PM
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#1273 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
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Originally Posted by shenmecar Can u elaborate a little about your unlim call/text north america?
Does that mean you can call anywhere in North America as long as you are in Rogers network, regardless of city? (Vancouver or Toronto for example) | Correct. I have the same plan from Rogers. No roaming/long distance if I call anywhere in Canada/US as long as I'm in Canada on the Rogers network.
Picture messaging isn't included in the plan though. 
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10-25-2011, 05:40 PM
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#1274 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
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Great, thanks!
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2014 Honda Civic Si | |
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10-26-2011, 11:51 AM
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#1275 | | Everyone wants a piece of R S...
Join Date: Oct 2006 Location: 403-604
Posts: 356
Thanked 209 Times in 64 Posts
Failed 61 Times in 36 Posts
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Originally Posted by Alatar Correct. I have the same plan from Rogers. No roaming/long distance if I call anywhere in Canada/US as long as I'm in Canada on the Rogers network.
Picture messaging isn't included in the plan though. | What your plan look like? Care to share?
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