Robbers Retentions: Loyalty? (Rogers)

[hotjoint]

Originally Posted by tiger_handheld

I'm keeping it. I think it's a really good plan. I just added the other stuff. I found out Rogers was lying to me, so Ill be calling them soon... (new contracts = 2.35 SAF not 6.95 like they told me)

You got my pm reply I'm assuming

Originally Posted by Alphamale

This is true. People making even $13 an hour shouldn't have cellphone bills that cost $50+. It is really living beyond your means. $60 buys me a week and a half of groceries with left overs.

People these days complain they have no money, it's because they spend it on frivolous things like (expensive) data plans.

Exactly. I know tons of people that make good money but always complain about being broke. It's not about how much money you make, it's about your lifestyle. If you didn't go drinking every weekend, buy drugs, prostitutes, expensive dinners, cars, clothes, high end electronics etc... you would be fine. Some people really need to understand what needs are vs wants.

Originally Posted by unit

^so you make more per hour than most people make in a day, and you're calling retentions 6 times to try to save a few bucks on caller id?

Originally Posted by stuff99

I have the following:

300 Weekday
Unlimited evenings and weekends starting 6pm
Unlimited Incoming calls
Unlimited Network - Rogers/Fido
Call Display + Voicemail

Unlimited Texting Canada wide
Unlimited texting to USA and International when sent from Canada
6GB Data Plan

$52+taxes

Is this a good plan?

That's a really good plan!

Originally Posted by Simplex123

That's a very good plan.. with 6Gb too! What's network calling though?

free rogers 2 roger or fido. Doesn't use up your minutes. If you call someone on any other carrier, that's when you use your minutes.

Originally Posted by rizo

I called them this morning and ended with :

250 Weekday
Unlimited evenings and weekends starting 6pm
Unlimited Incoming calls
Unlimited Network - Rogers/Fido
Call Display + Voicemail
Unlimited Texting Canada wide
1GB Data Plan

$45 taxes included

That's a good plan. That unlimited text Canada wide, is that to any carrier or only to rogers?

This is my plan that I just recently signed a renewal for. I think i got a good deal. Suits my needs.

$17.50 - EPP plan (200 minutes, free evenings and weekends at 6PM)
$30.00 - Iphone value pack (500 mb, 10,000 text messages, caller id, voicemail)
$2.35 - GRF
Free incoming
Free rogers 2 rogers
100 LD canada minutes
$55.83 after taxes

I have a question here for the people who have the 6gb data plans. Do you actually use that much data? I only have 500mb and i'm always on wifi. I use probably 50 mb a month max.

[!Yaminashi]

So what are you guys saying to get these crazy awesome plans in light of rogers reps being stingy with giving customers what they want?

[NLY]

Originally Posted by hotjoint

That's a good plan. That unlimited text Canada wide, is that to any carrier or only to rogers?

I have a question here for the people who have the 6gb data plans. Do you actually use that much data? I only have 500mb and i'm always on wifi. I use probably 50 mb a month max.

It's unlimited texting to any carrier but most of my friends are either rogers/fido.

I was originally given 500 MB for Data as well but I asked the agent if there was a promotion for 1GB data and she just threw it in.

500 GB is tons and browsing internet on the blackberry is pretty terrible. I use it mostly for emails and bbm if anything.

locked in for 3 years but at that price, I can't complain.

edit:

my plan used to be $83 after taxes for the exact same options!

[TOS'd]

Originally Posted by rizo

It's unlimited texting to any carrier but most of my friends are either rogers/fido.

I was originally given 500 MB for Data as well but I asked the agent if there was a promotion for 1GB data and she just threw it in.

500 GB is tons and browsing internet on the blackberry is pretty terrible. I use it mostly for emails and bbm if anything.

locked in for 3 years but at that price, I can't complain.

, kidding though.

But yea, depends what you do on your phone. I use about 1GB a month, 6GB plan. Also make it an effort NOT to use wifi, lol. Or I would probably use < 100mb...

[NLY]

Originally Posted by TOS'd

, kidding though.

But yea, depends what you do on your phone. I use about 1GB a month, 6GB plan. Also make it an effort NOT to use wifi, lol. Or I would probably use < 100mb...

haha i use my iPad for browsing

try loading any video and blackberry and it just crashes.

[Simplex123]

^ You on a OS 6 device? OS 7 loads videos fine! Even embedded ones

Originally Posted by rizo

It's unlimited texting to any carrier but most of my friends are either rogers/fido.

I was originally given 500 MB for Data as well but I asked the agent if there was a promotion for 1GB data and she just threw it in.

500 GB is tons and browsing internet on the blackberry is pretty terrible. I use it mostly for emails and bbm if anything.

locked in for 3 years but at that price, I can't complain.

edit:

my plan used to be $83 after taxes for the exact same options!

But what did you tell the retentions rep? They're so strict right now and wouldn't give in to anything.. Did you just tell them what you needed and they made up a plan for you?

[!Yaminashi]

Originally Posted by Simplex123

But what did you tell the retentions rep? They're so strict right now and wouldn't give in to anything.. Did you just tell them what you needed and they made up a plan for you?

This is what I wanna know, because when I tried calling in for more data a few months back, I was told I would need an entirely new plan because mine is no longer available. The options werent too great and would result to paying more for less

[NLY]

Originally Posted by Simplex123

^ You on a OS 6 device? OS 7 loads videos fine! Even embedded ones

But what did you tell the retentions rep? They're so strict right now and wouldn't give in to anything.. Did you just tell them what you needed and they made up a plan for you?

I'm using OS 6 at the moment, I wasn't even aware there's OS 7 !

In terms of the communicating with the rep I was just explaining the fact that my monthly bill was too expensive (honestly) and she said maybe there was a plan available with similar options but at a cheaper rate. We cut the price down to about $60 from $80 but I told her it was still too much. She put me on hold for about 5 minutes to speak to a supervisor and when she came back she offered me the $45 deal and threw in the extra 500 MB data.

I don't know if it matters but she said I've been with rogers long enough to be offered that deal.

I was surprised myself but I can't complain. I think it totally depends on the rep that you get that determines the outcome. My friend with a similar plan tried calling to haggle down his monthly plan without success, I think they offered him $5 credit for one year and he's had rogers for awhile.

I think if you call them and immediately ask them to match telus, bell, wind, mobilicity etc.. they will just refuse and its going to be downhill from there. I guess I went the pity route and it worked lol, if its going to save me $35/month for acting like a bum I'll take that any day!

but off topic, Shaw has to be the most unreasonable to deal with..

[Simplex123]

Originally Posted by rizo

I'm using OS 6 at the moment, I wasn't even aware there's OS 7 !

In terms of the communicating with the rep I was just explaining the fact that my monthly bill was too expensive (honestly) and she said maybe there was a plan available with similar options but at a cheaper rate. We cut the price down to about $60 from $80 but I told her it was still too much. She put me on hold for about 5 minutes to speak to a supervisor and when she came back she offered me the $45 deal and threw in the extra 500 MB data.

I don't know if it matters but she said I've been with rogers long enough to be offered that deal.

I was surprised myself but I can't complain. I think it totally depends on the rep that you get that determines the outcome. My friend with a similar plan tried calling to haggle down his monthly plan without success, I think they offered him $5 credit for one year and he's had rogers for awhile.

I think if you call them and immediately ask them to match telus, bell, wind, mobilicity etc.. they will just refuse and its going to be downhill from there. I guess I went the pity route and it worked lol, if its going to save me $35/month for acting like a bum I'll take that any day!

but off topic, Shaw has to be the most unreasonable to deal with..

Yeah.. then it'll really depend on the rep and how willing they are to give good deals. What time did you call? I have a feeling there are certain times reps will be in a better mood haha

Yeah the new BlackBerry 9900/9810/9860 are on OS 7 and they play videos fine and run everything I need quickly.

[Neva]

I called the other day talked to a rep to get a data plan and finally move onto a smart phone told them i'd sign on another 3years on the $70 6gb plan they have if they'll include cid/vm. He told me he couldn't do it and no ones else there could but would transfer me to a manager if i wanted. So i did.

Talked to the manager and he gave me a speech saying:
"It's like if I were a teacher and I had 10 students. They all wrote a test and everyone got a B. But you didn't know if it was a B+ or -. just a B. There's variables and everyone pays a different price."

Ya, it didn't happen.

[hotjoint]

Originally Posted by rizo

I'm using OS 6 at the moment, I wasn't even aware there's OS 7 !

In terms of the communicating with the rep I was just explaining the fact that my monthly bill was too expensive (honestly) and she said maybe there was a plan available with similar options but at a cheaper rate. We cut the price down to about $60 from $80 but I told her it was still too much. She put me on hold for about 5 minutes to speak to a supervisor and when she came back she offered me the $45 deal and threw in the extra 500 MB data.

I don't know if it matters but she said I've been with rogers long enough to be offered that deal.

I was surprised myself but I can't complain. I think it totally depends on the rep that you get that determines the outcome. My friend with a similar plan tried calling to haggle down his monthly plan without success, I think they offered him $5 credit for one year and he's had rogers for awhile.

I think if you call them and immediately ask them to match telus, bell, wind, mobilicity etc.. they will just refuse and its going to be downhill from there. I guess I went the pity route and it worked lol, if its going to save me $35/month for acting like a bum I'll take that any day!

but off topic, Shaw has to be the most unreasonable to deal with..

I find that telling them that you're struggling with your bill and want to lower it to be affordable and asking for options helps alot vs telling them to outright match an offer that another company has or else you'll cancel. I'm always nice when asking for stuff as well.


The reps have a hard enough job as is with all these cheap ass people calling in looking for credits. Be nice to them and they'll be nice to you. If you can't get what you're asking for just hang up and call back another time. No point in trying to threaten them because they've heard that a million times in the day.

[Tapioca]

Why the heck do you guys need 6 gig data plans? Even if you're a student and need to be constantly plugged in, you don't need that amount unless you plan to tether. If you're a BB user, 500 is more than enough. If you're using an iPhone, then perhaps 1 gig.

Every cafe, restaurant, airport, and hotel has wifi these days, so save your need to access data there. You really only need data when you're in transit or at the office.

You should easily be able to get your bill to 50 bucks or less if you moderate your needs.
Posted via RS Mobile

[s3an]

Maybe I'm not good at negotiating but all 3 times I've called in, the best they can do is:

200 weekday mins (+100 bonus)
6PM/weekends
MY10
Unlimited text
1gb data
Caller ID
100 Canadian LD minutes

For $55.35 + tax
(about $62 taxes in)

[NLY]

Originally Posted by hotjoint

I find that telling them that you're struggling with your bill and want to lower it to be affordable and asking for options helps alot vs telling them to outright match an offer that another company has or else you'll cancel. I'm always nice when asking for stuff as well.


The reps have a hard enough job as is with all these cheap ass people calling in looking for credits. Be nice to them and they'll be nice to you. If you can't get what you're asking for just hang up and call back another time. No point in trying to threaten them because they've heard that a million times in the day.

I totally agree.

Your attitude towards them will make a considerate difference whether you will get a cheaper plan.

Don't be one of those people screaming and swearing at them for doing their job because I'm sure they can make notes for your file.

If you don't succeed the first time, hang up and come back another time to try again because I think they're sick of hearing "if you can't match *another providers' name* plan I can going to cancel"

[Tapioca]

Originally Posted by s3an

Maybe I'm not good at negotiating but all 3 times I've called in, the best they can do is:

200 weekday mins (+100 bonus)
6PM/weekends
MY10
Unlimited text
1gb data
Caller ID
100 Canadian LD minutes

For $55.35 + tax
(about $62 taxes in)

Here are some things to think about:
Why do you need MY10 if you have unlimited text and evenings and weekends at 6? If you have a friend or relative you need to talk to a lot, wouldn't you do that when you're not at work or at school?

Long distance minutes are something I would think long and hard about too.
Posted via RS Mobile

[s3an]

^ I think that's just a standard retention plan they are offering for $60 now. It used to be offered for $55 though.

I would love to get rizo's or stuff99's plan.

[Tapioca]

^ My plan doesn't even come close to what others have, but I think something like it is entirely achievable for most you here if you just moderate your expectations and think about what you really need:

EPP @ 17.50
BB data pack with 10K texts, caller I'd, voice mail, 500 MB @ $20
GRRF

That's it. No unlimited network calling, no long distance, no unlimited incoming.
Posted via RS Mobile

[hotjoint]

Originally Posted by Tapioca

^ My plan doesn't even come close to what others have, but I think something like it is entirely achievable for most you here if you just moderate your expectations and think about what you really need:

EPP @ 17.50
BB data pack with 10K texts, caller I'd, voice mail, 500 MB @ $20
GRRF

That's it. No unlimited network calling, no long distance, no unlimited incoming.
Posted via RS Mobile

your bb data pack, is that $30 with a $10 credit or is that $20 straight up? My gf has a berry. I'd love to get her on the same plan as you.

[shenmecar]

Originally Posted by rizo

I called them this morning and ended with :

250 Weekday
Unlimited evenings and weekends starting 6pm
Unlimited Incoming calls
Unlimited Network - Rogers/Fido
Call Display + Voicemail
Unlimited Texting Canada wide
1GB Data Plan

$45 taxes included

Thats an awesome plan! If you don't mind, can you give us the breakdown of it?

[Tapioca]

Originally Posted by hotjoint

your bb data pack, is that $30 with a $10 credit or is that $20 straight up? My gf has a berry. I'd love to get her on the same plan as you.

I must admit that it is a 10 buck credit, but aside from that I don't have any other credits. Maybe I missed it, but is it that much harder to get a credit or two on your account these days? To me, it seems like people are asking for the kitchen sink.

[hotjoint]

Originally Posted by Tapioca

I must admit that it is a 10 buck credit, but aside from that I don't have any other credits. Maybe I missed it, but is it that much harder to get a credit or two on your account these days? To me, it seems like people are asking for the kitchen sink.

Yup rogers started being strict because too many people called in and abused their system. Some people have $100 monthly plans with 50 - 60 in credits. These people ruin it for us

[Alatar]

I have $25 in credits on my plan, and I still pay $75/mo with tax.

[ForbiddenX]

Just got off the phone with rogers retention and they aren't as good as they were before.

Called in to do a bit of plan rearranging and wasn't cancelling any contracts.

I wanted to switch my plans around between numbers since I was going to go with mobilicity and was going to give my mom my other number with any data.

When the girl asked me "oh why are you cancelling the data and trying to switch the numbers around?" I told her I was switching to Mobilicity and then she kind of paniced. She try pretty hard to get me a plan but didn't work out to what Mobilicity was offering.

Right now I'm paying about $42.50 for everything, 300mins, unl text, calid/voicemail, 500mb data with $10 of credits. Told me they were expiring and offered me a $60.35 plan with 1GB of data... Also tried to get me to stay away from Mobi because I had to buy a phone out right. Told her it's worth it because within 10 months I'd already have saved enough for the phone.

[!Yaminashi]

^Maybe she was just a newb

[GLOW]

Originally Posted by Neva

Talked to the manager and he gave me a speech saying:
"It's like if I were a teacher and I had 10 students. They all wrote a test and everyone got a B. But you didn't know if it was a B+ or -. just a B. There's variables and everyone pays a different price."

Ya, it didn't happen.

he sounds like he's just talking gibberish to me