Mobile Phone & Tablet Chat Need to unlock your phone? Check us out at JP Cellular Repair.
Smatphones, Tablets, Pagers (lol), Accessories, Networks, Services, Tips & Tricks, Download ringtones, Screen savers.. |
 | | 
10-28-2011, 02:59 PM
|
#1326 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
| Quote:
Originally Posted by GLOW  
he sounds like he's just talking gibberish to me | Its his way of saying "it doesnt matter if you know someone who gets more for less, you aint gonna get it"
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
| | 
|  | |
10-28-2011, 07:50 PM
|
#1327 | | Captain Happy Bubble is my Homeboy
Join Date: Jun 2005 Location: Vancouver
Posts: 322
Thanked 87 Times in 31 Posts
Failed 2 Times in 2 Posts
|
I've stated this before in a different thread but i hope this shed's some light into the call center environment.
-The reason why people get different deals is because our marketing team's often change in what we can give and what we can't + also when you call in, we have multiple call centers everywhere and depending on which manager the rep speaks with to make an exception, one can say no and one can say yes.
-Im not too sure about other places but yes retention is cracking down on the offers that can be made. Reason being that is revenue protection. Companies with "retention" deals use to give really great offers but it was never meant for this to be spread out from word 2 mouth. People often ask "Why does someone with a 10yr tenure with the company have the same plan as someone with a 3 yr tenure?" Simple, because we get an overwhelming of calls of people going "my friend has this, and i want this" or "i want to refer my friend to _______ and he wants the same deal". Like yeah dude, we do want to give this plan to you're friend but in the long run that is what creates the problem in the first place. OLD customers want to give their friends which is NEW customers a retention plan.....so don't get angry when somebody that's newer then you get the same plan if you're guilty of blabbing out to others what we offer to what was suppose to be EXCLUSIVE to OLD customers.
-We as CSR's understand you're frustration of having to wait in line, believe me we do. It doesn't just affect you as it affects us as well. But you gotta understand that while you were stuck in line waiting for us, its not that we didn't want to help you, but we were on a previous call just 5seconds ago with people screamin in my ear. So while im still "recovering" from the last call and you start to pound non sense into my head, I'm prob not gonna give you what you want. Our Incentives usually begin with how long we finish to take the call, if we sign you up under a contract or not and even simple procedures like how much credit we give out on a 3yr contract // 2Yr Contract or No Contract. All those settings change every month so if one month im allowed to spend a lil more without screwing up my bonus, i def would for someone who's worth it.
-Another reason why someone might get a super cheap deal compared to his/her friend with the same features is because someone in our call center fucked up in applying those. Who's fault is that? ours obviously, but don't expect us to give it to YOU now that you call in cause you're friend has it. Maybe that guy made a mistake or he was quitting, but i definitely do not want to get fired from my job.
In all honesty, i generally give the best deal possible according to my customers usage. To someone who's had an iphone3g before and had 500MB of data but never went over 100MB. Im not going to give them 6GB just cause a "friend" has it and now they think they need it because in turn that would ruin MY BONUS yet make YOU'RE package more expensive due to the limitations a certain feature or plan has that doesn't allow me to apply the credits.
So how do u get an awesome plan. Half of it is patience. Talk nicely but be firm in what you need in usage (be realistic, i dont give a shit moblicity is offering $25 unlimited talk cause to me, with ur $25 dollar plan with a 150mins that you never go over....it is unlimited for YOU, if you're usage changes, go ahead and call in and well see what else we can do. Another key is that our calls our monitored for quality control, we cannot just hand out credits cause you ask for it, you have to overcome our objections in a nice manner. Its not that we want to make you're life hard and we obviously don't want you to make our lives hard, but our BOSSES will be like WTF are you doing, you're handing shit out like its Halloween. Our job is to find a medium that makes business sense according to multiple factors. We have to be able to justify giving you that DEAL you're looking for by having you overcome what we say in a timely manner...
the other half, is luck  Hope this helps. Sorry for the long post
__________________
to live is to suffer but to survive is to find the meaning of suffering FeedBack | |
| | |
10-28-2011, 08:23 PM
|
#1328 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
|
how about I don't go over my 150mins or 500mb data cause I am limited by my stupid expensive contract. Its not that I don't use it, its because I can't afford to use it.
how about I never talk to you again cuz I switched to 25$ unlimited everything plan.
its not the csr's fault , it is rogers as a company that's driving customers away.
How many of revscene's original phone whores are still with roger? I wonder
| |
| | |
10-28-2011, 08:36 PM
|
#1329 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,919
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
|
I've been with them since Cantel days lol. I have good service with them so I've been pretty happy. Although I could use a little reduction on my next renewal. We'll see how that goes.
| |
| | |
10-29-2011, 12:13 AM
|
#1330 | | Rs has made me the man i am today!
Join Date: Aug 2007 Location: Richmond
Posts: 3,469
Thanked 1,437 Times in 376 Posts
Failed 53 Times in 21 Posts
| Quote:
Originally Posted by wasabisashimi how about I don't go over my 150mins or 500mb data cause I am limited by my stupid expensive contract. Its not that I don't use it, its because I can't afford to use it.
how about I never talk to you again cuz I switched to 25$ unlimited everything plan.
its not the csr's fault , it is rogers as a company that's driving customers away.
How many of revscene's original phone whores are still with roger? I wonder | phone whores will still be on Rogers/Fido cuz the AWS phone selection is still limited :P
__________________ '00 Honda Accord V6 [sold]
'95 BMW 325i Cabriolet [RIP]
'03 VW Jetta 1.8T [RIP]
'06 BMW 330i [RIP] '02 BMW M3 '99 Honda Civic SIR [sold] '19 Civic Type R[sold] '22 MINI Cooper SE My Photojournal: simplexcars | |
| | |
10-31-2011, 02:49 PM
|
#1331 | | Captain Happy Bubble is my Homeboy
Join Date: Nov 2004 Location: Vancouver
Posts: 327
Thanked 35 Times in 21 Posts
Failed 1 Time in 1 Post
|
I've never had a problem with Rogers since I've joined them (10 year customer) until today.
My g/f pre-ordered the 4S and they took down the wrong phone number to contact us. It was available for us to pick up 5 days ago, but hey, human error right? No biggie, we were just happy it was in our hands.
Two weeks ago, we called retentions to hook her up with a data plan, b/c she doesn't have one now. We negotiated for her to have my plan (200 min, free evenings/weekends at 6, unlimited rogers/fido, 2500 txt, CID, VM and 500 mb data for $53 taxes in). They said, "no problem! we will just make a note on your file and call us when you get the 4S" Like I said before, never had a problem and thought that this was pretty awesome of them to give her this plan.
Fast forward to today when we pick the phone up. We call in and they said that the rep put down my plan WITHOUT the credits. The rep helping us today said that's what was written down. YES I WOULD LOVE TO PAY MY PLAN WITHOUT MY CREDITS  I told him to look up my plan and he said that you have to have a min. $60 plan with the iPhone. I called BS and asked why mine wasn't at $60. He said he was willing to overlook it and I should consider myself lucky that he doesn't force me to pay more..that just pissed me off even more. He is pretty much saying that he can't give us what we were promised and was forced to pay full price. I asked to speak to a manager and he wasn't any less of a prick. Once again, he couldn't give us what we were originally offered and said all he could do is give us FIVE FUCKING DOLLARS OFF. And it kick us while we were down, decided to remove the unlimited rogers/fido off his offer. Whatever happened to making the customer HAPPY? Its not like we are asking for some magical unicorn fucking plan that doesn't exist. We did a hardware upgrade with this phone and are now stuck with a plan we didn't agree with and have to take it up the ass for 3 years. We are both customers of Rogers for 10 years and I can guarantee we won't be resigning with them. I will go out of my way to give them bad word-of-mouth and I hope everyone thinks twice before joining up with them.
Treating old customers like shit reminds me of those "Ally" bank commercials lol.
| |
| | |
10-31-2011, 03:04 PM
|
#1332 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
Failed 83 Times in 30 Posts
|
always ask for a "interaction number" anytime you call. its the recorded conversation so you don't have to deal with BSing and lies.
I left rogers 2 months ago and talk shit about them to anyone who will listen.
| |
| | |
10-31-2011, 03:12 PM
|
#1333 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
| Quote:
Originally Posted by raysquared I've never had a problem with Rogers since I've joined them (10 year customer) until today.
My g/f pre-ordered the 4S and they took down the wrong phone number to contact us. It was available for us to pick up 5 days ago, but hey, human error right? No biggie, we were just happy it was in our hands.
Two weeks ago, we called retentions to hook her up with a data plan, b/c she doesn't have one now. We negotiated for her to have my plan (200 min, free evenings/weekends at 6, unlimited rogers/fido, 2500 txt, CID, VM and 500 mb data for $53 taxes in). They said, "no problem! we will just make a note on your file and call us when you get the 4S" Like I said before, never had a problem and thought that this was pretty awesome of them to give her this plan.
Fast forward to today when we pick the phone up. We call in and they said that the rep put down my plan WITHOUT the credits. The rep helping us today said that's what was written down. YES I WOULD LOVE TO PAY MY PLAN WITHOUT MY CREDITS I told him to look up my plan and he said that you have to have a min. $60 plan with the iPhone. I called BS and asked why mine wasn't at $60. He said he was willing to overlook it and I should consider myself lucky that he doesn't force me to pay more..that just pissed me off even more. He is pretty much saying that he can't give us what we were promised and was forced to pay full price. I asked to speak to a manager and he wasn't any less of a prick. Once again, he couldn't give us what we were originally offered and said all he could do is give us FIVE FUCKING DOLLARS OFF. And it kick us while we were down, decided to remove the unlimited rogers/fido off his offer. Whatever happened to making the customer HAPPY? Its not like we are asking for some magical unicorn fucking plan that doesn't exist. We did a hardware upgrade with this phone and are now stuck with a plan we didn't agree with and have to take it up the ass for 3 years. We are both customers of Rogers for 10 years and I can guarantee we won't be resigning with them. I will go out of my way to give them bad word-of-mouth and I hope everyone thinks twice before joining up with them.
Treating old customers like shit reminds me of those "Ally" bank commercials lol. | This sounds like the EXACT same thing that happened to my parents. The manager gave them the "You're lucky" attitude, and in the end they were stuck with a plan they DIDNT agree to because they were told differently the day before
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
| | |
| | |
10-31-2011, 03:45 PM
|
#1334 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,091
Thanked 4,385 Times in 1,138 Posts
Failed 192 Times in 75 Posts
| Quote:
Originally Posted by Turbo E always ask for a "interaction number" anytime you call. its the recorded conversation so you don't have to deal with BSing and lies.
I left rogers 2 months ago and talk shit about them to anyone who will listen. | I left rogers for Wind a few months back, and I've had a couple tiny issues with reception in weird places (underneath Holdom Station, inside Costco near Stadium station). My contract was expiring in July, and I called to see if I could bring my bill to near $50. All I wanted was evenings/weekends at 6, texting, CID/VM and 500MB or a gig of data. They said the best I could do was the standard $60ish + CID & Tax, working out to just a tad over $70. Seriously, I've been a customer for going on ten years, and have used so little of my plan.
So far I am extremely pleased. And on top of that, when I went to the states I could make calls and texts without worrying about paying an arm and a leg. GMS does not disapprove.
| |
| | |
10-31-2011, 03:45 PM
|
#1335 | | Captain Happy Bubble is my Homeboy
Join Date: Nov 2004 Location: Vancouver
Posts: 327
Thanked 35 Times in 21 Posts
Failed 1 Time in 1 Post
|
^ did it work out for you at the end or did you just have to settle for whatever they offered?
I'm just going to call back tonight and try to talk to someone else
| |
| | |
10-31-2011, 04:15 PM
|
#1336 | | I don't get it
Join Date: Oct 2010 Location: Richmond
Posts: 409
Thanked 79 Times in 33 Posts
Failed 92 Times in 29 Posts
|
how does one go about to talk to a retentions guy? or anyone that will be able to help me with tweaking my plan.
im paying $50 a month for 250 minutes, weekend/evenings, unlimited texting and caller id, forwarding, conference (whatever the fuck these are)
just realized this is a bullshit plan
Last edited by PUPPY; 10-31-2011 at 04:33 PM.
| |
| | |
10-31-2011, 04:43 PM
|
#1337 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
Failed 76 Times in 14 Posts
|
I'll be calling in later today. I'm on the $50 NA Unlimited text/calling plan, with 1gb data. Pay $75.43/mo.
What I'm finding is that my usage doesn't justify having the plan, as good as it is, not to mention having no picture messaging. So, I'll be calling in to see if I can get something closer to the City Fido plan, or even the $30 Fido plan.
I've calculated it all out, done all the math, and with 28 months left on my contract, I'll save $566 if I switch to Fido, and $766 if I switch to Koodo. That offsets the $500 ECF I'll have to pay, with room to spare. Considering I have an unlocked Bold 9700 and an unlocked Galaxy S Captivate, too.
I've turned off all the automatic updates for my apps on my android and am using Wifi at home/work now. Something I didn't do before while using 600mb data/mo.
The thing is, I'm fully prepared to leave. That comment by Rogers' CEO last week really struck a nerve with me. Don't care about the little guy? I no longer care about lining your coffers that extra little bit.
__________________
Classifieds Head Moderator
Automotive Service Technician
I don't have an anger problem. I have an idiot problem. | |
| | |
10-31-2011, 05:37 PM
|
#1338 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
Failed 76 Times in 14 Posts
|
So, the update of what Rogers just offered.
200 anytime minutes
6pm Eve/weekends
Caller ID, Voicemail, Unlimited text/pic/video messaging
100 Canadian LD Minutes
$44.85 (they just work the damn $2.35 into the plan now, looks like)
I'd keep my existing data and data credits
$30 1gb Data
-$10 Data Credit
-$5 Data Credit
Both data credits expiring 14 months prior to the end of my contract, so I would be hosed for the final half of the remaining time left on my contract.
Total per month after taxes, $67.03 ($59.85 pre-tax). Means I would save $8.40/mo over what I'm paying now. Wow, what a DEAL!
To switch from Rogers to Fido, I would pay a $100 ECF and have to sign a 3 year term with Fido. Would also mean a new phone, though.
__________________
Classifieds Head Moderator
Automotive Service Technician
I don't have an anger problem. I have an idiot problem. | |
| | |
10-31-2011, 06:26 PM
|
#1339 | | I don't get it
Join Date: Oct 2010 Location: Richmond
Posts: 409
Thanked 79 Times in 33 Posts
Failed 92 Times in 29 Posts
|
called in and this is the best they could offer me
$40
blackberry social networking plan
unlimited texting
150 minutes (unlimited evenings after 9 + weekends)
+$5 for caller ID
take it or try another representative next week?
| |
| | |
10-31-2011, 10:20 PM
|
#1340 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
|
whats part of the blackberry social networking plan
__________________
2014 Honda Civic Si | |
| | |
10-31-2011, 11:12 PM
|
#1341 | | I don't get it
Join Date: Oct 2010 Location: Richmond
Posts: 409
Thanked 79 Times in 33 Posts
Failed 92 Times in 29 Posts
|
unlimited facebook, twitter, bbm and stuff like that
| |
| | |
11-01-2011, 12:11 AM
|
#1342 | | RS has made me the bitter person i am today!
Join Date: Oct 2006 Location: YVR
Posts: 4,518
Thanked 1,275 Times in 434 Posts
Failed 62 Times in 24 Posts
|
Damn, it's $44.85 for a base plan like that now?
I'm not sure if I'm allowed to post this here but since I've switched over to mobi and I don't really want to outright just cancel but would prefer to see if anyone would gain anything from these plans! I only need 1 active right now for my sister since I switched over.
or a
$17.50 EPP plan
200 min
e/w 6pm
| |
| | |
11-01-2011, 12:24 AM
|
#1343 | | Work hard, Play Hard - Wiz
Join Date: Dec 2007 Location: Vancouver
Posts: 2,415
Thanked 2,011 Times in 368 Posts
Failed 365 Times in 46 Posts
|
Has anybody ever had "third party charges" on their cell phone bill?
My mom just got her bill in today, and she was wondering what it was. She called Rogers and complained about it. She was given this number to call to dispute the charges. Rogers rep said they can't do anything about it anymore? The thing is my mom had the exact same problem on a other phone line. Rogers took it off, and gave my mom the credit back. Should my mom call again and get transferred to customer relations or just talk to someone else about it?
| |
| | |
11-01-2011, 09:14 AM
|
#1344 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
| Quote:
Originally Posted by Alatar So, the update of what Rogers just offered.
200 anytime minutes
6pm Eve/weekends
Caller ID, Voicemail, Unlimited text/pic/video messaging
100 Canadian LD Minutes
$44.85 (they just work the damn $2.35 into the plan now, looks like)
I'd keep my existing data and data credits
$30 1gb Data
-$10 Data Credit
-$5 Data Credit
Both data credits expiring 14 months prior to the end of my contract, so I would be hosed for the final half of the remaining time left on my contract.
Total per month after taxes, $67.03 ($59.85 pre-tax). Means I would save $8.40/mo over what I'm paying now. Wow, what a DEAL!
To switch from Rogers to Fido, I would pay a $100 ECF and have to sign a 3 year term with Fido. Would also mean a new phone, though. | How did you find dealing with them? Were they being assholes or were they trying their best to get what you wanted?
Did you take the offer?
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
| | |
| | |
11-01-2011, 10:02 AM
|
#1345 | | Captain Happy Bubble is my Homeboy
Join Date: Nov 2004 Location: Vancouver
Posts: 327
Thanked 35 Times in 21 Posts
Failed 1 Time in 1 Post
|
Called back and spoke to someone a little more rational at retentions. Got this for $55 (taxes inc.):
200 min
evenings/weekends at 6
2500 txt, CID, VM
500mb data
The manager that I originally talk to said they couldn't discount an EPP plan, but this regular retentions employee gave me a $5 credit without asking his higher up And this plan doesn't meet the supposedly minimum bill amount of $60 for an iphone.
Fuck off Rogers.
| |
| | |
11-01-2011, 10:05 AM
|
#1346 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
Failed 83 Times in 30 Posts
| Quote:
Originally Posted by 604778 Has anybody ever had "third party charges" on their cell phone bill?
My mom just got her bill in today, and she was wondering what it was. She called Rogers and complained about it. She was given this number to call to dispute the charges. Rogers rep said they can't do anything about it anymore? The thing is my mom had the exact same problem on a other phone line. Rogers took it off, and gave my mom the credit back. Should my mom call again and get transferred to customer relations or just talk to someone else about it? | your mom either calls phone sex lines  or got duped into pressing some keys/reply to text, to accept charges for some scam.  | |
| | |
11-01-2011, 02:06 PM
|
#1347 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by raysquared Called back and spoke to someone a little more rational at retentions. Got this for $55 (taxes inc.):
200 min
evenings/weekends at 6
2500 txt, CID, VM
500mb data
The manager that I originally talk to said they couldn't discount an EPP plan, but this regular retentions employee gave me a $5 credit without asking his higher up And this plan doesn't meet the supposedly minimum bill amount of $60 for an iphone.
Fuck off Rogers. | Gosh thats a lot for not very much.......rogers is really strict on retention plans now........... Posted via RS Mobile | |
| | |
11-01-2011, 06:19 PM
|
#1348 | | RS controls my life!
Join Date: Aug 2007 Location: Surrey
Posts: 707
Thanked 747 Times in 121 Posts
Failed 254 Times in 44 Posts
|
i just recently redid my contract with them and got
200 + 100 bonus minutes
unlimited incoming
evenings and weekends (6pm)
unlimited network calling
2500 texts + call display + VM
1gb data which i will change to 6 GB
for somewhere around $47-$52 with taxes.
i douno if someone fucked up but i get 35 dollar credit lol
| |
| | |
11-01-2011, 09:20 PM
|
#1349 | | Captain Happy Bubble is my Homeboy
Join Date: Nov 2008 Location: Vancouver
Posts: 314
Thanked 136 Times in 43 Posts
Failed 14 Times in 7 Posts
|
I hate rogers, I will be looking to switch over to Wind or Mobilicity. I have been calling rogers for the past week and a few of those times they said their system was down so they couldn't help me. They were over charging me for something they aren't even sure what it was but said it was my fault because it came from my sim card and phone. Blah whatever, I'll pay for it and cancel, can't deal with robbers anymore.
__________________
It is what it is
| |
| | |
11-01-2011, 09:24 PM
|
#1350 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
Failed 76 Times in 14 Posts
| Quote:
Originally Posted by !Yaminashi How did you find dealing with them? Were they being assholes or were they trying their best to get what you wanted?
Did you take the offer? | I declined that offer. I decided instead to cancel my data with Rogers. 28 months of no data will save me $706 after taxes. $606 if you figure the $100 early cancellation penalty.
I can live without data. I use wifi at home and work anyway.
__________________
Classifieds Head Moderator
Automotive Service Technician
I don't have an anger problem. I have an idiot problem. | |
| | | |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | |
All times are GMT -8. The time now is 05:11 AM.
|
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
The banners on the left side and below do not show for registered users!
