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12-06-2011, 07:23 PM
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#1451 | | Cool beans bro
Join Date: Jan 2006 Location: Burnaby
Posts: 1,795
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Contract for my line isn't due till Aug 2013 and for some reason when I HUP'd Aug 2010 the credits that were supposed to be renewed actually weren't. So now my 20$ in monthly credits expire end of this month and I'm stuck with a 70$ bill for the next year and a half. Just phoned the number listed above and she says theres nothing she can do. Cancellation is $425. If say I did switch to Mobilicity for their 25$ plan, thats around 45$ in savings a month. So it'd take 10 months to break even before I start saving. Goddamn.
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12-06-2011, 08:19 PM
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#1452 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
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Why the hell is it $425? Isn't it $20/mo to a max of $400?
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12-06-2011, 08:23 PM
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#1453 | | Cool beans bro
Join Date: Jan 2006 Location: Burnaby
Posts: 1,795
Thanked 1,054 Times in 231 Posts
Failed 34 Times in 21 Posts
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Im not too sure either but maybe more cause of Data as well?
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12-06-2011, 08:58 PM
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#1454 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,996
Thanked 6,370 Times in 1,795 Posts
Failed 114 Times in 70 Posts
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Rogers screwing over existing customers seems to be the most recent trend.
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12-06-2011, 09:02 PM
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#1455 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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Originally Posted by JordanLee  Contract for my line isn't due till Aug 2013 and for some reason when I HUP'd Aug 2010 the credits that were supposed to be renewed actually weren't. So now my 20$ in monthly credits expire end of this month and I'm stuck with a 70$ bill for the next year and a half. Just phoned the number listed above and she says theres nothing she can do. Cancellation is $425. If say I did switch to Mobilicity for their 25$ plan, thats around 45$ in savings a month. So it'd take 10 months to break even before I start saving. Goddamn. | Quote:
Originally Posted by CRS Rogers screwing over existing customers seems to be the most recent trend. | Yep! On Sunday I was downtown with my gf and we walked into a virgin mobile store because my curiosity for their plans got the best of me.
Anyway, started chatting with the guy there and he said every other person that walks into the store is an existing rogers customer looking to jump ship.
One of my buddies is looking at other options as well and he said Bell offered him the plan he has now (not sure of specifics) plus more for less than he's paying now, AND they'll cover his cancellation fee.
Rogers better watch out. I dont think their "we only cater to the high end customer" attitude will be doing them much good.
They're losing tons of business
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
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12-06-2011, 09:52 PM
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#1456 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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Im willing to jump ship to bell if they cover my cancellation fees. Any idea which bell store your buddy spoke with?
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12-06-2011, 10:34 PM
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#1457 | | Rs has made me the man i am today!
Join Date: Aug 2007 Location: Richmond
Posts: 3,469
Thanked 1,437 Times in 376 Posts
Failed 53 Times in 21 Posts
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^yeah I'm interested too haha
__________________ '00 Honda Accord V6 [sold]
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12-07-2011, 12:18 AM
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#1458 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
Failed 5 Times in 4 Posts
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Last edited by -vancityguy-; 08-04-2017 at 10:30 AM.
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12-08-2011, 05:10 PM
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#1459 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
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Originally Posted by -vancityguy- one year left on my rogers contract also. retentions informed me that once my contract is up my credits will not be renewed, ridiculous.
thinking about paying the ecf and switching to mobilicity. what are the odds rogers offers me something good come next year when my contract is up?
12 months ecf is what 240 bucks i think. is there any ecf for bbm/email service? | I think ECF only applies for data within the first 12 months, but I'd check with your rep just to be sure.
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12-08-2011, 05:59 PM
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#1460 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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Originally Posted by Simplex123 ^yeah I'm interested too haha | Me 3. I think this is quite a good way to steal customers by paying their cancellation fees and signing up with another provider instead.
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12-08-2011, 06:10 PM
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#1461 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
Failed 5 Times in 4 Posts
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Last edited by -vancityguy-; 08-04-2017 at 10:30 AM.
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12-08-2011, 06:51 PM
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#1462 | | Cool beans bro
Join Date: Jan 2006 Location: Burnaby
Posts: 1,795
Thanked 1,054 Times in 231 Posts
Failed 34 Times in 21 Posts
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^ I see you're also on the Rogers Retention Thread on RFD. With my holiday plans coming up I'm refreshing these pages 24/7 before I leave too haha.
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12-08-2011, 07:26 PM
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#1463 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
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Last edited by -vancityguy-; 08-04-2017 at 10:31 AM.
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12-08-2011, 07:56 PM
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#1464 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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Originally Posted by -vancityguy- yeah im on there too. seems like nobody is happy with rogers right now. im surprised that they are not trying to retain business. | I think to them, the people that arent "happy" are the customers they DONT want. Those are the customers that are being lied to and having their credits removed without notice. I'll bet those are also the customers that made Rogers so popular in the first place.
Honestly I'd love to see Rogers lose all of their business and go under just for being pricks. IMO you just dont treat customers that way.
This is just my opinion, I'm sure someone will come along and argue that we did this to ourselves blah blah, but in the end, the customers are the ones that keep the businesses alive.
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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12-08-2011, 08:01 PM
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#1465 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
Failed 76 Times in 14 Posts
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Originally Posted by -vancityguy- i called robbers to inquire about the ecf and was told i'd have to pay about 250 to cancel and they tried telling me by bbm/email pack is a 3 year term also at 5 per month remaining! i was like wtf and they insisted it was 3 years. finally after my standing my ground they said no data ecf just the 250 for voice.
they also told me they can't offer me anything at all rite now and come end of contract they wont renew my credits and i will be paying more than i am now for sure.
i am going to call in tomorrow and give my 30 days notice. ill give mobilicity a try. rogers has really gone downhill... | Don't actually give 30 days notice. If you want to port, this puts a hold on the account and you won't actually be able to port out. Porting out gives the automatic 30 day/cancellation, so that's your best bet if you're looking to keep your number/port out.
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12-08-2011, 09:06 PM
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#1466 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
Failed 5 Times in 4 Posts
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Originally Posted by !Yaminashi I think to them, the people that arent "happy" are the customers they DONT want. Those are the customers that are being lied to and having their credits removed without notice. I'll bet those are also the customers that made Rogers so popular in the first place.
Honestly I'd love to see Rogers lose all of their business and go under just for being pricks. IMO you just dont treat customers that way.
This is just my opinion, I'm sure someone will come along and argue that we did this to ourselves blah blah, but in the end, the customers are the ones that keep the businesses alive. | now robbers offered to credit my system access fee but just for a year. i am pretty sure when my contract ends they wont renew anything. i doubt mobilicity will be offering the same plans a year down the road. im just gonna switch. Quote:
Originally Posted by Alatar Don't actually give 30 days notice. If you want to port, this puts a hold on the account and you won't actually be able to port out. Porting out gives the automatic 30 day/cancellation, so that's your best bet if you're looking to keep your number/port out. | u sure about this?
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12-08-2011, 09:09 PM
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#1467 | | Cool beans bro
Join Date: Jan 2006 Location: Burnaby
Posts: 1,795
Thanked 1,054 Times in 231 Posts
Failed 34 Times in 21 Posts
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^Retentions rep told me today that I shouldnt cancel the plan right away or else my number would be done. He said if I was actually going to cancel, just sign up with another provider and it automatically terminates your Rogers contract.
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12-08-2011, 09:18 PM
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#1468 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
Failed 5 Times in 4 Posts
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Originally Posted by JordanLee ^Retentions rep told me today that I shouldnt cancel the plan right away or else my number would be done. He said if I was actually going to cancel, just sign up with another provider and it automatically terminates your Rogers contract. | that is perfect. before i leave rogers can i remove data to lower my additional 30 day cost or do they need 30 days to remove data as well?
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12-08-2011, 09:45 PM
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#1469 | | Cool beans bro
Join Date: Jan 2006 Location: Burnaby
Posts: 1,795
Thanked 1,054 Times in 231 Posts
Failed 34 Times in 21 Posts
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12-08-2011, 09:48 PM
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#1470 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
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When I ported to Wind, I was actually only charged until the end of that billing cycle (which was less than 30 days). I didn't really care. If I'd gotten a credit it'd've been for about $20. Porting was worth more than $20; I save a lot now that I'm not with Rogers anymore.
I have no idea what's with these guys these days. It's insane.
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12-08-2011, 10:05 PM
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#1471 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
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Man, I still have almost a full contract to go for data and voice plan has 2 more years to go. Its going to be at leasst $400+ to cancel. I hear they rogers reps don't get paid a lot for the shit they deal with everyday so maybe that's another factor why the reps are getting stricter and not caring much about customer service anymore.
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12-08-2011, 10:10 PM
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#1472 | | Helps you change your flat, doesn't hit on your girlfriend while doing so
Join Date: Dec 2010 Location: Coquitlam
Posts: 916
Thanked 1,756 Times in 278 Posts
Failed 178 Times in 41 Posts
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^imagine an eight hour shift of people threatening to cancel if you don't give them a deal. I would think after every pissed off customer reams them out, the chances of the next person getting a deal decreases.
Every time I call I try to respectful and polite, the attitude you give the rep will either make it or break it when it comes to getting a deal.
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Last edited by NLY; 12-08-2011 at 10:18 PM.
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12-08-2011, 10:14 PM
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#1473 | | Revscene.net has a homepage?!
Join Date: May 2008 Location: vancouver
Posts: 1,243
Thanked 1,619 Times in 378 Posts
Failed 571 Times in 114 Posts
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Originally Posted by !Yaminashi Yep! On Sunday I was downtown with my gf and we walked into a virgin mobile store because my curiosity for their plans got the best of me.
Anyway, started chatting with the guy there and he said every other person that walks into the store is an existing rogers customer looking to jump ship.
One of my buddies is looking at other options as well and he said Bell offered him the plan he has now (not sure of specifics) plus more for less than he's paying now, AND they'll cover his cancellation fee.
Rogers better watch out. I dont think their "we only cater to the high end customer" attitude will be doing them much good.
They're losing tons of business |
thats very interesting, I was actually considering Bell for my next provider,
did you buddy go into a bell store and they covered the cancellation fee? or did he call their call center up?
my cancellation fee is only 160 bucks, Im thinking maybe I should see if they will cover my fee as well
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12-08-2011, 10:20 PM
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#1474 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
Failed 5 Times in 4 Posts
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Originally Posted by PeanutButter ^imagine an eight hour shift of people threatening to cancel if you don't give them a deal. I would think after every pissed off customer reams them out, the chances of the next person getting a deal decreases.
Every time I call I try to respectful and polite, the attitude you give the rep will either make it or break it when it comes to getting a deal. | semi true but total bs in a way also. if they don't like their jobs they can look elsewhere for a better one. that being said it seems like someone up top is cracking the whip and saying no more credits etc... forget customers leaving, they are taking away what current customers already have!
rogers will learn the hard way.
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12-08-2011, 10:25 PM
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#1475 | | Helps you change your flat, doesn't hit on your girlfriend while doing so
Join Date: Dec 2010 Location: Coquitlam
Posts: 916
Thanked 1,756 Times in 278 Posts
Failed 178 Times in 41 Posts
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Yeah I agree, its a job and something they get paid to do.
Regardless of how shitty their day is, they have an obligation to provide service to those who pay for it.
With customers unhappy and dropping left and right, maybe their customer satisfaction strategies will change.
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