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12-08-2011, 10:35 PM
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#1476 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
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My final Rogers bill was $604.03, when I ported out a month ago. That was final month's pro-rated charges + the $500 (+tax) ECF.
I weighed the pros and cons of porting out to a different carrier prior to doing so. Researched my needs vs what was available from either Mobilicity/Wind, Koodo, Virgin, Bell, Telus. I looked at Fido but opted away from that route - still Rogers - since I don't want anything to do with Rogers ever again.
Parts of my issues with Rogers weren't just in my bill; inconsistent quality of their network was a major factor. Texts consistently failing on sending, calls failing, calls being unable to connect, dropping, poor data speeds... all factors.
Sure, I lose $560 up front, but over the course of 28 months left on my contract, I would be spending at least $1100 more than what I will now, and that's with generous estimates of my usage. Conservative estimates of my usage mean I'll be saving ~$1350-1400 vs what my monthly costs would have been over those 28 months.
I was willing to cancel and pay the costs of leaving Rogers. Not everyone would be.
Incidentally, I went to Koodo, and brought my unlocked Samsung Galaxy S Captivate as my phone. Unlocked it myself, months back, for free. 
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12-08-2011, 11:34 PM
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#1477 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
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hmmm but is the rogers network services really that much worst than the other networks you listed? 604dollars which is 16dollars a month savings over 3 years if you just stick with rogers.
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12-08-2011, 11:35 PM
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#1478 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
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PS i hate rogers' business practices with a passion.
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12-09-2011, 12:15 AM
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#1479 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
Failed 5 Times in 4 Posts
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Originally Posted by PeanutButter  Yeah I agree, its a job and something they get paid to do.
Regardless of how shitty their day is, they have an obligation to provide service to those who pay for it.
With customers unhappy and dropping left and right, maybe their customer satisfaction strategies will change. | exactly. credits should also be implemented into the plan as well so customers don't feel like they have been duped when they renew for 3 years and the credits are gone like 6 months later. very dishonest of rogers.
rogers tells me my data obligation is 3 years. i could have sworn data was a 1 year commitment, anyone confirm?
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12-09-2011, 12:17 AM
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#1480 | | Rs has made me the man i am today!
Join Date: Aug 2003 Location: Vancouver
Posts: 3,124
Thanked 22 Times in 14 Posts
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Originally Posted by Alatar My final Rogers bill was $604.03, when I ported out a month ago. That was final month's pro-rated charges + the $500 (+tax) ECF.
I weighed the pros and cons of porting out to a different carrier prior to doing so. Researched my needs vs what was available from either Mobilicity/Wind, Koodo, Virgin, Bell, Telus. I looked at Fido but opted away from that route - still Rogers - since I don't want anything to do with Rogers ever again.
Parts of my issues with Rogers weren't just in my bill; inconsistent quality of their network was a major factor. Texts consistently failing on sending, calls failing, calls being unable to connect, dropping, poor data speeds... all factors.
Sure, I lose $560 up front, but over the course of 28 months left on my contract, I would be spending at least $1100 more than what I will now, and that's with generous estimates of my usage. Conservative estimates of my usage mean I'll be saving ~$1350-1400 vs what my monthly costs would have been over those 28 months.
I was willing to cancel and pay the costs of leaving Rogers. Not everyone would be.
Incidentally, I went to Koodo, and brought my unlocked Samsung Galaxy S Captivate as my phone. Unlocked it myself, months back, for free. | they tax the ecf??!
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12-09-2011, 08:01 AM
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#1481 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
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Yes, they tax the ECF.
As far as what I was going to be paying...
With tax for the next 14 months would have been $75.43/mo
With tax for the final 14 months would have been $104.55/mo
As far as what I pay now, and given the same data usage as I had with Rogers...
$50.40/mo all in.
$1108.50 over 28 months, assuming I never send a picture message (and I do actually send picture messages, which add $0.50/msg with Rogers).
I've also been sending quite a few international texts to Hong Kong, so again, more fees with Rogers had I stayed with them.
Between the extra cost and the unreliable network, I'm more than happy with my decision to jump ship and say goodbye to Rogers after 7+ years.
I did call them and try to get my plan shaved down a little, prior to just going ahead and porting out to Koodo. Why Koodo? Because I like to snowboard and travel, and I want a phone that I'm not roaming on the moment I'm outside the GVRD.
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Automotive Service Technician
I don't have an anger problem. I have an idiot problem. | |
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12-09-2011, 12:04 PM
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#1482 | | Rs has made me the man i am today!
Join Date: Dec 2003 Location: Cnd
Posts: 3,077
Thanked 299 Times in 72 Posts
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Originally Posted by Alatar Yes, they tax the ECF.
As far as what I was going to be paying...
With tax for the next 14 months would have been $75.43/mo
With tax for the final 14 months would have been $104.55/mo
As far as what I pay now, and given the same data usage as I had with Rogers...
$50.40/mo all in.
$1108.50 over 28 months, assuming I never send a picture message (and I do actually send picture messages, which add $0.50/msg with Rogers).
I've also been sending quite a few international texts to Hong Kong, so again, more fees with Rogers had I stayed with them.
Between the extra cost and the unreliable network, I'm more than happy with my decision to jump ship and say goodbye to Rogers after 7+ years.
I did call them and try to get my plan shaved down a little, prior to just going ahead and porting out to Koodo. Why Koodo? Because I like to snowboard and travel, and I want a phone that I'm not roaming on the moment I'm outside the GVRD. | Did they at least try to offer you a different phone or try to keep your business?
My phone is still under warranty, its been acting up for the last few months. I didn't want to send it in for warranty work and get stuck with a regular phone with no data use and still be paying for data on my account.
They offered to do a hardware upgrade, but they are going to charge me $15 a month for 19 months, because that's when I'm eligible for a free HW upgrade. So that came out to be $285 plus the cost of the phone I wanted.
It seemed to me that they don't care about customer loyalty, and for the shitting phone that they are selling, they tried to blame the dropped calls and the network failure on the phone itself.
I'm still thinking about actual porting out to Bell.
Or should I called again and talk to a different agent?
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12-09-2011, 01:44 PM
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#1483 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
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out of curiosity, I browsed through the first 10 pages of this thread. 
I doubt Rogers will EVER offer those plans again. Damn their new business strategy.
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12-09-2011, 02:14 PM
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#1484 | | Revscene.net has a homepage?!
Join Date: May 2008 Location: vancouver
Posts: 1,243
Thanked 1,619 Times in 378 Posts
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^ they will when they lose their entire customer base,
just look at how many people have quit rogers from this thread alone, never mind the one over on redflag deals
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12-09-2011, 02:35 PM
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#1485 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
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Originally Posted by Glove ^ they will when they lose their entire customer base,
just look at how many people have quit rogers from this thread alone, never mind the one over on redflag deals | Yeah, I'm sure it will backfire eventually. Sure they have a new business model but when they start seeing less revenue they'll have to re-think their strategies. They really give no reason for a customer to stay with them when the other providers have huge signs advertising paying LESS for MORE.
They MUST be noticing an exponential amount of customers jumping ship.
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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12-09-2011, 03:35 PM
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#1486 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
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Believe it or not, Rogers fucking attracted more customers to their Fido/Chat-R brands. Rogers Q3 2011 results: Subscriber base increases by 161,000 (mainly Prepaid), now totals 9,288,000 | MobileSyrup.com Quote: |
Nadir Mohamed, President and CEO of Rogers said “Rogers delivered a balanced set of financial and subscriber results in the third quarter, with continued growth in the face of an extremely competitive environment. The strength of our asset mix, combined with a focused execution on our priorities – wireless data growth, customer retention and managing our cost structure – enabled Rogers to generate continued strong margins and free cash flow while increasing the amount of cash returned to shareholders by double digits year-over-year.”
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12-09-2011, 04:45 PM
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#1487 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
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Prepaid isn't really conducive to long term consistency, though. A prepaid customer can jump ship or leave without penalty at any time, and doesn't have the same ARPU that a post-paid on the Rogers brand would.
I do hope they wake up and do something about it, but in all honesty, you're likely to see the same plans from the same Big3 conglomerate that has the same objective, with little variation between.
As far as Bell... word is they're giving $10 credit per month for 36 months ($360) to port your number into Bell for a 3 year term.
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I don't have an anger problem. I have an idiot problem. | |
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12-09-2011, 05:04 PM
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#1488 | | Rs has made me the woman i am today!
Join Date: Apr 2007 Location: Langley
Posts: 4,084
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This thread is discouraging, I'm happy with paying my 60 bucks a month but once my credits expire in a year and a bit it'll probably be over 80. Posted via RS Mobile | |
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12-13-2011, 11:00 AM
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#1489 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
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So I was lurking around Hofo's rogers retention thread and found out that someone on that forum was in the same situation as a few people here.
Basically Rogers didnt honour what was promised when the contract was signed.
The guy on the forum escalated the complaint to CCTS and someone from Rogers with more authority than the normal customer relations called him back to settle things. retention plans> look what i got! - Page 52
Post # 778.
Interesting.........
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12-13-2011, 11:46 AM
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#1490 | | Revscene.net has a homepage?!
Join Date: May 2008 Location: vancouver
Posts: 1,243
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The thing I dont understand is why rogers employee's care so fucking much?
I worked at bell for a few months as a CSR, and I pretty much gave what ever people wanted all the time, and everyone was super happy and I was signing contracts left right and center, just by giving a bunch of shit for free.
I never got in trouble nor did any supervisor ever talk to me about it, so why do these people try so fucking hard?
Right when I quit bell I went on all my friends' accounts and loaded up everything for free on their plans.
my GF pays 30$ a month for unlimited everything including data,
haha I wish I knew someone who was working at rogers.
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12-13-2011, 12:00 PM
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#1491 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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Originally Posted by Glove The thing I dont understand is why rogers employee's care so fucking much?
I worked at bell for a few months as a CSR, and I pretty much gave what ever people wanted all the time, and everyone was super happy and I was signing contracts left right and center, just by giving a bunch of shit for free.
I never got in trouble nor did any supervisor ever talk to me about it, so why do these people try so fucking hard?
Right when I quit bell I went on all my friends' accounts and loaded up everything for free on their plans.
my GF pays 30$ a month for unlimited everything including data,
haha I wish I knew someone who was working at rogers. | I doubt its the employees that care, but it's what they're told to do by the higher ups.
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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12-13-2011, 01:48 PM
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#1492 | | Banned By Establishment
Join Date: Mar 2006 Location: Richmond
Posts: 12,484
Thanked 2,091 Times in 773 Posts
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I'm gonna call and see if i can get an LTE plan added to my retention plan. If not gonna leave for virgin/bell.
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12-13-2011, 02:59 PM
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#1493 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
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i dont see why any of you should have to beg and plead for credits or deals. If Rogers should be fucking kissing your ass to stay on.
I'm not in a rush to throw money at any business.
you want my cash? work for it.
Fuck Rogers.
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12-13-2011, 03:28 PM
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#1494 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
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Originally Posted by Turbo E i dont see why any of you should have to beg and plead for credits or deals. If Rogers should be fucking kissing your ass to stay on.
I'm not in a rush to throw money at any business.
you want my cash? work for it.
Fuck Rogers. | This has been my mindset as of late. But I dont have the money to pay the cancellation fees 
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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12-13-2011, 05:26 PM
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#1495 | This title intentionally left blank MOD
Join Date: Jan 2003 Location: Above Sea Level
Posts: 8,549
Thanked 484 Times in 211 Posts
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Originally Posted by !Yaminashi This has been my mindset as of late. But I dont have the money to pay the cancellation fees | Start making lunch and dinner, save money from eating out a lot. It adds up fast.
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Automotive Service Technician
I don't have an anger problem. I have an idiot problem. | |
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12-14-2011, 06:48 AM
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#1496 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
Failed 83 Times in 30 Posts
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shit Alatar paid like $600 to leave...
a week of work to be free from a 3 yr prison sentance. sounds good to me
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12-14-2011, 08:21 AM
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#1497 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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Originally Posted by Alatar Start making lunch and dinner, save money from eating out a lot. It adds up fast. | I already do all of those things, but any money saved is going towards keeping myself afloat when I return to fulltime schooling
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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12-23-2011, 11:41 AM
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#1498 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
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hmmm.........this is what a RFD member recently got from Robbers. You think its because of the christmas holiday spirit that the reps are giving in, or this guy is mad lucky. Quote:
This is what i currently have after I renegotiated after my 3 years was up, before taking the hardware upgrade option for the iPhone 4S.
Key thing I find is that you have the most bargaining power after your contact is up, and also that you will need to call in multiple times as different reps will offer extremely different packages. I feel like it's like those "Beat the Bank" radio games where you have to keep trying to get more, but at some point you'll hit a rep which will give you a much worse offer than the previous person.
Set aside some time and patience as this took me on and off maybe about 3 days worth of calling to get, but i feel it was worth it.
In summary, 300 minutes, unlimited incoming, iPhone Value Pack, and 6GB of data.
200 Wkday/Unltd. Eve/Wkends 17.50
iPhone Value Pack w/Unltd Msgs* 20.00
Savings: Value Pack Loyalty Discount -10.00
Savings: Value Pack Loyalty Discount -4.00
100 Bonus Minutes 0.00
Unlimited Incoming Calls 10.00
Savings: Incoming Calling Opt. Cr -10.00
6GB Data Service Plan 30.00
Visual Voicemail 0.00
Tethering Access 0.00
Gov't Regulatory Recovery Fee 2.35
Call Forwarding/Call Transfer 3.00
Savings: Call Forwarding/Transfer -3.00
Other charges and credits
Savings: Monthly Plan Credit 3 Yr -15.00
Total before taxes: $40.85
HST 4.90
Total for Wireless: $45.75
| [Elect] Rogers Wireless Retention Plans - RedFlagDeals.com Forums
post #28750
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12-23-2011, 11:44 AM
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#1499 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
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Damn thats a killer plan
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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12-23-2011, 02:14 PM
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#1500 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: Mar 2010 Location: -
Posts: 1,593
Thanked 370 Times in 178 Posts
Failed 27 Times in 11 Posts
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Does anyone know if the SAF $6.95 credit still exists?
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