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Its because before you could upgrade after 2 years into your 3 year contract. Then they changed it to 2.5 years into. Now they changed it just recently, like mid May, to 3 years...
WTF they changed it again? So basically you have to go through an entire 3 year contrat before being able to upgrade. Man I've already becoming so impatient about waiting for 6 months left. Looks like I'll just do small business plan at Bell b/c they pay $360 in credits. FU Rogers
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"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
So after fifteen mins of waiting and another ten mins talking the retention department asking about cancelling my contract and porting my number to wind. Keep in mind I still have two more years to go in my three year contract, the rep then said I'd have to pay $500 to cancel.
So after fifteen mins of waiting and another ten mins talking the retention department asking about cancelling my contract and porting my number to wind. Keep in mind I still have two more years to go in my three year contract, the rep then said I'd have to pay $500 to cancel.
I paid $620 to get out of my contract. Now I'm with Wind and I couldn't be happier.
reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004
Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
Failed 929 Times in 340 Posts
Call and rogers and said my plan was a bit expensive and was wondering if they can reduce it.
So my new plan is 200min anytime
Unlimited evenings and weekends (starts at 6pm)
Caller ID/Voice mail
My 10(any 10 numbers within canada)
Unlimited fido/rogers
200MB data(screw the data I hardly go over 50MB lol)
for $50 per month
not sure if it is good or bad but at least it will allow me to call my friends in Calgary.
Was calling in to finally cancel my 3 year contract that is coming up on August 06.
Declined all of their offers until i reached this one:
150 weekday minutes, unlimited evening and weekends at 6PM
Caller ID & Voicemail
Unlimited text/pic messaging
200 mb data
$35 before taxes!
This plan works for me for now.
How come I have not heard about the new cancellation terms from Rogers? It has been in effect since Jan 2011 when you sign up from that date there are no cancellation charges. If you signed up/upgraded your phone and want to cancel then you just pay off the phone and if you signed up for the 2 or 3 year term without the phone then you don't have to pay any cancellation fees. ????
How does a Rogers phone upgrade work anyways? The Samsung Infuse I got last September is being a pile of crap (ie: Horrible Wi-fi, not even getting an Android update) so being 1 year into a 3 year contract do I pay out the Infuse or pay for the new one at a discounted rate? I'm fine with my plan which isn't too bad:
200 daytime minutes
Evenings/weekends After 6
Unlimited text/picture messaging
Unlimited social networking
1 GB data
for $63.99 after tax
How does a Rogers phone upgrade work anyways? The Samsung Infuse I got last September is being a pile of crap (ie: Horrible Wi-fi, not even getting an Android update) so being 1 year into a 3 year contract do I pay out the Infuse or pay for the new one at a discounted rate? I'm fine with my plan which isn't too bad:
200 daytime minutes
Evenings/weekends After 6
Unlimited text/picture messaging
Unlimited social networking
1 GB data
for $63.99 after tax
Can I negotiate that down too? Thanks in advance
I have pretty much the same thing as you. No social networking since 1GB data. I have caller id. $45 + Tax. So YES! Negociate that shit!
I just got off the phone with retention.. and nothing happened.
My contract is up in early 2013. They want $125 plus tax for early cancellation if i go that route.
I actually just wanted a hardware upgrade and to sign on for another 3 years.
They said the only plans they have right now are on the website. There are no longer discounts or bundles applied to any plans and that what is posted online is their "best" plans.
I currently pay 42 bucks a month before tax... 500MB data and all the voice stuff I need.
They said my next plan was to do the 67 dollar one which will give me 6gigs... and exactly all the voice/texting i have right now. I said it is pretty steep and they basically said ... these are the BEST RATES. THERE IS NO BUNDLES OR ANYTHING ELSE YOU CAN DO..
OR...
I can pay 53 dollars for a 200MB plan. I told them it makes no sense. You want me to pay 11 dollars more and loose 300MB ???? and they said.. YES.
I tried to explain about customer loyalty and was given these are our best rates and compared to other competitors... we are alot cheaper. It cost them 20 bucks to have my line with them... etc........ and i said.... i am sure that cost is something that every company faces....
BOTTOM LINE... my crackberry is about to die.. and i have no plan... and not sure what my next step is. Should i call back and hope to speak to a nicer customer relation person ????
What hasn't Killed me, has made me more tolerant of RS!
Join Date: Feb 2002
Location: Vancouver
Posts: 171
Thanked 3 Times in 3 Posts
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Same boat as Hamsup, I have been talking to customer retention in regards to my contract, they said the same thing... no current credits are being honored once they expire. My bill will go up 25$ per phone line(2) and they said piss off if you don't like it.
10 years with them means squat, their reasoning is and I quote... " we are losing far too much money on hardware subsidies"
Dec comes and it looks like Virgin gets my money, lucky I bought my i4S phones at apple.
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90 Talon AWD..432.4WHP.. Gone to a better home.
B8.5 S4/997tt bikes all gone :(
Willing to sell a family member for a few minutes on RS
Join Date: Feb 2005
Location: Surrey
Posts: 12,760
Thanked 689 Times in 376 Posts
Failed 61 Times in 38 Posts
Quote:
Originally Posted by PornMaster
When you call retentions don't haggle to cancel.
They rather give deals to customers that are willing to stay and are NICE on the phone.
There is no way you are getting a phone plan for $50 tax in with 6gb data.
Don't be cheap
Quote:
Originally Posted by PornMaster
When you call retentions don't haggle to cancel.
They rather give deals to customers that are willing to stay and are NICE on the phone.
There is no way you are getting a phone plan for $50 tax in with 6gb data.
Don't be cheap
Totally agreed. People think that if they threaten to cancel that retentions will bow down to them. Retentions hears that all day so they just laugh at it because they know 99 % of the people are bsing to try to get a better deal. I was nice when I talked to them. I wrote down everything that I wanted before calling in and negotiated each item one at a time.
I've always been polite and have been on retention plans for the last 6-7 years easy. My current plan was 42 bucks.
- Free Network (rogers to rogers/fido)
- 200 day time
- 150 long D
- 2500 text
- unlimited weekend and evenings
- 500MB
- call id/call waiting/call manager
- voicemail
it was sorta a slap in the face when they wanted me to pay 53 bucks with 300MB LESS DATA...... that doesn't make sense.....
I got this offer from bell : 55$ (business plan for each line)
1100 shared minutes outgoing
UNLIMITED incoming calls
UNLIMITED talking between sharing members
UNLIMITED 6pm-7am early evening calls
UNLIMITED weekends
UNLIMITED text messaging
Call Display + Voicemail
12 GB DATA
FREE LONG DISTANCE CALLING for 3 years
Bell also offer buy one get one free Samsung GS3 , so i will pay $159.99 for 2 GS3
Guess what, I talked to Rogers retention and say this is the offer bell store gave me. The agent told me their best plan was the $60 new "not so" super all-in plan (without CID and VM, which is +7$ extra), or the $88 dollar business plan (similar, but less data and minutes)...............
Seriously, he told me there is nothing more rogers will offer, basically told me to submit my 30day notice, They are willing to let me go to Bell.
Why has Rogers becoming a non-negotiable take it or leave it company?
So frustrating. I am planing to switch to bell, I have been very nice talking to retention but I guess their are not allow to give away any deals, and rather let go customers to their competitor..............End Rant
RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006
Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
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yea my awesome plan has 1 more year left(40dollars after tax for a voice + cid vm + 6gb data). I am counting the days until i'll have to figure out what to do next. i refuse to pay over 50dollars for what i'm getting. i think wind is now stable enough and will consider switching if the iphone 5 works on the aws band
TELUS:
So I came back to Vancouver couple days ago after being away for a year.
My moms telus account (10 year customer) has a pre-set cancellation date due on Wednesday for the account.
Since, i came back i decided to keep that one alive if i was able to agree on a plan.
So the account is currently on a random generic 20$ plan with free unlimited incming + even+wknd (the free unlimited stuff, i got from retentions what i made the contract 3 years ago, but its probably going to expire?[wednesday marks the 3 year] regardless of if i renew the account or not)
So a few minutes ago, i made the call and said i would reconsider renewing if i can get what i need.
The first csr tried to sign me up with the promo plan but once I say "so besides the plans listed on the website, there is nothing i can get?)" which leads him to mention loyal team and proceeded to transfer my call to them.
I basically said, "this is what i need for it to work" (in a polite way of course):
200min
evenin + wknds
5GB
CID, VM
Unlimited incoming text for
around 50$.
(didnt even mention yet that i wanted the any one time fees waived)
obviously they said no and etc etc kept trying to promote the 65$ plan then got countered with this.
300min
even + wken
unlimited text
CID, VM
1GB
55$
I really want more data at least 2gb, and more minutes for the same price. Am I being unreasonable? I really dont think it is because this is what i had with rogers retentions 2 years ago:
200 Wkday
Unltd. Eve/Wkends
100 Minutes bonus
Unlimited Incoming calls
Rogers to Rogers
6Gb Data
Value Pack
6pm early evening
Call forwarding/Transfer
$57.50 + 2.43 GRRF + Tax = $67.12 with an early HUP reset.
(i had to sell this because i was leaving van for a while)
and this account was probably only 3-4 years old vs the 10year on telus im trying to negotiate.
unless the price of data went up, retentions are so much tighter now ???
TELUS:
So I came back to Vancouver couple days ago after being away for a year.
My moms telus account (10 year customer) has a pre-set cancellation date due on Wednesday for the account.
Since, i came back i decided to keep that one alive if i was able to agree on a plan.
So the account is currently on a random generic 20$ plan with free unlimited incming + even+wknd (the free unlimited stuff, i got from retentions what i made the contract 3 years ago, but its probably going to expire?[wednesday marks the 3 year] regardless of if i renew the account or not)
So a few minutes ago, i made the call and said i would reconsider renewing if i can get what i need.
The first csr tried to sign me up with the promo plan but once I say "so besides the plans listed on the website, there is nothing i can get?)" which leads him to mention loyal team and proceeded to transfer my call to them.
I basically said, "this is what i need for it to work" (in a polite way of course):
200min
evenin + wknds
5GB
CID, VM
Unlimited incoming text for
around 50$.
(didnt even mention yet that i wanted the any one time fees waived)
obviously they said no and etc etc kept trying to promote the 65$ plan then got countered with this.
300min
even + wken
unlimited text
CID, VM
1GB
55$
I really want more data at least 2gb, and more minutes for the same price. Am I being unreasonable? I really dont think it is because this is what i had with rogers retentions 2 years ago:
200 Wkday
Unltd. Eve/Wkends
100 Minutes bonus
Unlimited Incoming calls
Rogers to Rogers
6Gb Data
Value Pack
6pm early evening
Call forwarding/Transfer
$57.50 + 2.43 GRRF + Tax = $67.12 with an early HUP reset.
(i had to sell this because i was leaving van for a while)
and this account was probably only 3-4 years old vs the 10year on telus im trying to negotiate.
unless the price of data went up, retentions are so much tighter now ???
Ok just got off the phone with Telus loyalty team. I wasnt aware of the SASK55 plan but now that i was i had more 'negotiation' arsenal.
'straight-up' stated that my friend had
500minutes
unlimited 5pm evening wknd
my 10
unlimited txt
5gb data
CID, VM, conference etc etc
[this is the sask55 plan btw. it was only offered to Saskatchewan people as a promo last month]
for 55$. she went away for a while and then said that she can give it to me for 60$.
I retaliated that its a great deal but its just that my friend was able to get literally the exact same thing for 5$ less few week ago (truth). she said that promo is gone etc etc
I couldve said ill consider it and try for more with a different call but this CSR was really nice (best i have actually encountered + she didnt have an accent (could be the reason why she was the best lol). I decided to just accept.
So from a total of 2 calls, I went from
300min
even + wken
unlimited text
CID, VM etc etc
1GB
55$
to
500minutes
unlimited 5pm evening wknd
my 10
unlimited txt
5gb data
CID, VM, conference etc etc
60$
still wish itd be 60$ taxes in but oh well.
for those new to retentions calling, its all about researching what others have gotten for how much.
I called in to ask for a better deal 3 days before expiry (I never mentioned cancelling from Rogers) they literally changed my data from 500mb to 2gb LTE, and took $20 and 6.95 SAF off.
No contract was required at the time, however I signed a 3 year contract 2 weeks later when I picked up a Galaxy S3.
If you like your current plan, which I do, I think you're better off just asking if you can get a discount, rather than asking for more features etc at a lower price. Asking for a straight discount takes about 5 minutes, asking for all the bells and whistles takes more time for the agent (who is less inclined to get you a better deal)
I called in to ask for a better deal 3 days before expiry (I never mentioned cancelling from Rogers) they literally changed my data from 500mb to 2gb LTE, and took $20 and 6.95 SAF off.
No contract was required at the time, however I signed a 3 year contract 2 weeks later when I picked up a Galaxy S3.
If you like your current plan, which I do, I think you're better off just asking if you can get a discount, rather than asking for more features etc at a lower price. Asking for a straight discount takes about 5 minutes, asking for all the bells and whistles takes more time for the agent (who is less inclined to get you a better deal)
its all relative to what others are getting for how much and how you feel about that. and you have to keep in mind they want to give u least as possible
just by 1 more phone call i was able to get 4gb more data and 300 more minutes for 5$ more.
I just got off the phone with retention.. and nothing happened.
My contract is up in early 2013. They want $125 plus tax for early cancellation if i go that route.
I actually just wanted a hardware upgrade and to sign on for another 3 years.
They said the only plans they have right now are on the website. There are no longer discounts or bundles applied to any plans and that what is posted online is their "best" plans.
I currently pay 42 bucks a month before tax... 500MB data and all the voice stuff I need.
They said my next plan was to do the 67 dollar one which will give me 6gigs... and exactly all the voice/texting i have right now. I said it is pretty steep and they basically said ... these are the BEST RATES. THERE IS NO BUNDLES OR ANYTHING ELSE YOU CAN DO..
OR...
I can pay 53 dollars for a 200MB plan. I told them it makes no sense. You want me to pay 11 dollars more and loose 300MB ???? and they said.. YES.
I tried to explain about customer loyalty and was given these are our best rates and compared to other competitors... we are alot cheaper. It cost them 20 bucks to have my line with them... etc........ and i said.... i am sure that cost is something that every company faces....
BOTTOM LINE... my crackberry is about to die.. and i have no plan... and not sure what my next step is. Should i call back and hope to speak to a nicer customer relation person ????
it doesnt seem like you talked to retentions at all. prob some regular CSR that said they were retentions.
call back and ask for retentions. if they dont pass you along, tell them you want to speak to a manager.
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