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07-25-2012, 09:51 AM
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#1751 | | :inoutugh:
Join Date: Feb 2008 Location: ඞ
Posts: 9,982
Thanked 5,849 Times in 1,842 Posts
Failed 970 Times in 279 Posts
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Are we still able to switch regular 6gb to LTE 6gb? Or are those chances out the door now they have the $60 plan.
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07-25-2012, 10:11 AM
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#1752 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: Jul 2008 Location: vancouver
Posts: 1,523
Thanked 139 Times in 82 Posts
Failed 10 Times in 3 Posts
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is it possible to modify a set plan?
I currently have the bbm social networking plan and planning to swap the bbm component and social networking for data. Planning to jump ships to either an android or iphone
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07-25-2012, 12:13 PM
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#1753 | | WUB WUB WUB WUB WUB
Join Date: Oct 2007 Location: Surrey
Posts: 7,843
Thanked 7,084 Times in 1,922 Posts
Failed 202 Times in 90 Posts
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Depends on the CSR but you might have to change your plan completely
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07-26-2012, 01:37 PM
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#1754 | | look at these diamonds, they shining
Join Date: Apr 2008 Location: Vancouver
Posts: 2,800
Thanked 1,813 Times in 553 Posts
Failed 634 Times in 127 Posts
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whats the num for rogers retention? i tried their contact number on their website and i got forwarded to this CSR who was not open to any negotiations  | |
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07-26-2012, 01:45 PM
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#1755 | | I STILL don't get it
Join Date: Jun 2001 Location: Yaletown
Posts: 494
Thanked 93 Times in 50 Posts
Failed 10 Times in 3 Posts
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Originally Posted by Drow  whats the num for rogers retention? i tried their contact number on their website and i got forwarded to this CSR who was not open to any negotiations | I normally just call the regular customer service and ask for retentions. You'll have to be transferred. Never had a problem getting the retentions department.
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07-26-2012, 01:50 PM
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#1756 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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Originally Posted by Drow whats the num for rogers retention? i tried their contact number on their website and i got forwarded to this CSR who was not open to any negotiations | during the automated system, choose the option to cancel your services. u will b transferred to retentions immediately
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07-26-2012, 02:16 PM
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#1757 | | The Brown Reason
Join Date: Jan 2007 Location: Whalley
Posts: 4,607
Thanked 5,863 Times in 1,525 Posts
Failed 221 Times in 97 Posts
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retentions doesn't hand out credits anymore. On my old plan i had a $15 credit/month. I switched to the 6Gig LTE plan + extended 3 years, best they could do was waive admin fee, waive early upgrade fee, and waive first 2 months payment for my contract. Overall, I'm pretty happy.
__________________ Quote: |
Originally Posted by bcrdukes fuck this shit, i'm out | | |
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07-26-2012, 07:17 PM
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#1758 | | I contribute to threads in the offtopic forum
Join Date: Dec 2003 Location: Vancouver
Posts: 2,777
Thanked 1,045 Times in 419 Posts
Failed 1,372 Times in 243 Posts
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Originally Posted by wasabisashimi Hi, I have been with Rogers for over 12 yrs now.
I got this offer from bell : 55$ (business plan for each line)
1100 shared minutes outgoing
UNLIMITED incoming calls
UNLIMITED talking between sharing members
UNLIMITED 6pm-7am early evening calls
UNLIMITED weekends
UNLIMITED text messaging
Call Display + Voicemail
12 GB DATA
FREE LONG DISTANCE CALLING for 3 years
Bell also offer buy one get one free Samsung GS3 , so i will pay $159.99 for 2 GS3
Guess what, I talked to Rogers retention and say this is the offer bell store gave me. The agent told me their best plan was the $60 new "not so" super all-in plan (without CID and VM, which is +7$ extra), or the $88 dollar business plan (similar, but less data and minutes)...............
Seriously, he told me there is nothing more rogers will offer, basically told me to submit my 30day notice, They are willing to let me go to Bell.
Why has Rogers becoming a non-negotiable take it or leave it company?
So frustrating. I am planing to switch to bell, I have been very nice talking to retention but I guess their are not allow to give away any deals, and rather let go customers to their competitor..............End Rant | So you called bell and asked if they have anything better to offer than your current rogers plan?
How does a rogers customer go about getting into Bell's retention/loyalty team?
Any help would be nice.
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07-26-2012, 08:56 PM
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#1759 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Originally Posted by mr_chin So you called bell and asked if they have anything better to offer than your current rogers plan?
How does a rogers customer go about getting into Bell's retention/loyalty team?
Any help would be nice. | I believe he just walked into a Bell Store and was offered that plan. Keep in mind it's a business plan so you need activate 2 lines to get that.
wasabisashimi - That's just the way it is mang, Rogers has for quite a while now shifted their focus to the high end customers only and have put many restrictions on what retentions can even do. It's not like some retention reps don't want to help out but they simply can't. Personally i'm just going to tough it out for a while longer and then cancel and go open a phone with my friends Bell store. I just spent 3 days talking to Rogers and spoke to people who didn't know the first thing about customer service. Heck they had to put me on hold for 15 mins just to answer my question on "how much will it cost me if I cancelled right now" even when she came back on the line they gave me the wrong answer. Finally ended up speaking with retentions and all they said was I'm on an older plan (BB Student Plan from 1.5 years ago) and they don't have anything that comes close to it. Fuck it.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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07-26-2012, 09:36 PM
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#1760 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
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Originally Posted by mr_chin So you called bell and asked if they have anything better to offer than your current rogers plan?
How does a rogers customer go about getting into Bell's retention/loyalty team?
Any help would be nice. | yup, this was a bell store plan. they even pay for cancellation fee up to 400$ depending on the plan you sign with them.
My cancellation fee is 100$, so i will just spend my last 5 month with Roger on my 30$ tax in retention voice and text plan and say bye bye to rogers after being a 14yr customer. This is how rogers have become, unwilling to keep their customers by providing competitive pricing.
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07-26-2012, 10:25 PM
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#1761 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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exactly... loyalty does not seem to be a concern with big companies nowadays. why even bother having a retention department.
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08-02-2012, 02:41 AM
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#1762 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
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contract has ended, should I stay or go?
my plan is completely shit atm.
500mb data
250 min monthly
my5
unlimited text
free after 9
not sure if even free on weekends.
voice msg
caller id
82 bucks a MONTH
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08-02-2012, 09:29 AM
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#1763 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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Originally Posted by xilley contract has ended, should I stay or go?
my plan is completely shit atm.
500mb data
250 min monthly
my5
unlimited text
free after 9
not sure if even free on weekends.
voice msg
caller id
82 bucks a MONTH | Why don't you get the $60 superplan? It's better than yours in every way other than the vm and CID.
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08-02-2012, 09:53 AM
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#1764 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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Originally Posted by xilley contract has ended, should I stay or go?
my plan is completely shit atm.
500mb data
250 min monthly
my5
unlimited text
free after 9
not sure if even free on weekends.
voice msg
caller id
82 bucks a MONTH | you got about a week left to get that super plan.
I just got it for 54+ tax for the superplan, 100 bonus daytime and caller id. no voice mail though......so this deal is very possible for you to get too.
__________________
2014 Honda Civic Si | |
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08-02-2012, 09:55 AM
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#1765 | | 14 dolla balla aint got nothing on me!
Join Date: Sep 2005 Location: BC
Posts: 644
Thanked 13 Times in 10 Posts
Failed 1 Time in 1 Post
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Originally Posted by shenmecar you got about a week left to get that super plan.
I just got it for 54+ tax for the superplan, 100 bonus daytime and caller id. no voice mail though......so this deal is very possible for you to get too. | were you a previous rogers customer? or did you just sign up as a new customer?
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08-02-2012, 11:07 AM
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#1766 | | Not a mod
Join Date: Mar 2007 Location: Surrey
Posts: 1,314
Thanked 476 Times in 122 Posts
Failed 102 Times in 14 Posts
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300 Weekday min
Evening & Weekends @ 5pm
My 10 Canadawide
Unlimited incoming
1 Gb data
Unlimited text/picture messaging
CID/Voicemail
1000 Can long distance
$58.13 + HST
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08-02-2012, 10:14 PM
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#1767 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
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does the superplan include caller id?
if it doesnt and i add on a 20 dollar booster pack or w.e. they call it I would be back at 80 bucks taxed in
or is there a cheaper add on for just caller id?
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08-02-2012, 10:20 PM
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#1768 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
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IIRC callID outside of the package is $7 or $8
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08-02-2012, 10:36 PM
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#1769 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: May 2007 Location: Burnaby
Posts: 1,518
Thanked 1,536 Times in 427 Posts
Failed 170 Times in 59 Posts
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Originally Posted by Graeme S IIRC callID outside of the package is $7 or $8 | that is correct @ $7. but the caller ID is number display only. i'm going to call and see if i can get name display too.
i know the value pack thats at 12.95 has name display but that is waay too much to pay.
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08-03-2012, 03:26 AM
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#1770 | | Banned (ABWS)
Join Date: Mar 2011 Location: burnaby
Posts: 1,734
Thanked 642 Times in 217 Posts
Failed 269 Times in 70 Posts
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they always give the 12 pack for 7 they just credit you the difference.
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08-03-2012, 02:57 PM
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#1771 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: May 2007 Location: Burnaby
Posts: 1,518
Thanked 1,536 Times in 427 Posts
Failed 170 Times in 59 Posts
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^ i didn't get the value pack. they just gave me caller id / mini voicemail for $7.
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08-03-2012, 04:02 PM
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#1772 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Originally Posted by xilley contract has ended, should I stay or go?
my plan is completely shit atm.
500mb data
250 min monthly
my5
unlimited text
free after 9
not sure if even free on weekends.
voice msg
caller id
82 bucks a MONTH | Well if you stay you definitely shouldn't keep this plan that's for damn sure. My plan is:
250 mins
Unlimited Evening and Weekends after 6pm
Network Calling Free
500mb data
Voicemail + Caller ID package
Unlimited Text and Wifi Calling
$67 after tax and other BS charges
This wasn't even a retention plan, was a regular plan I signed up for 1.5 years ago. I think I might tough it out for a bit longer and just eat the cancellation charge and go to another company. It's not like other companies plans are so much cheaper for the same plan but I just can't stand Roger's customer service anymore and I don't want to support a company like this.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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08-03-2012, 05:07 PM
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#1773 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by ninjai123 were you a previous rogers customer? or did you just sign up as a new customer? | I have been a rogers customer for 4 years.
__________________
2014 Honda Civic Si | |
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08-03-2012, 07:26 PM
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#1774 | | VLS Head Mod
Join Date: Sep 2002 Location: E Van
Posts: 8,002
Thanked 911 Times in 396 Posts
Failed 87 Times in 32 Posts
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Your services include:
*6GB Super Plan
- 200 Weekday Minutes
- Unlimited Evening & Weekend
- Starting at 6pm
- Unlimited Sent & Received Text, Picture & Video Messages
- Unlimited Canada-wide MY10 Calling
- 6GB of Data
- Rogers One Number
- 2500 Call Forwarding Mins
- Conference Calling
- Call Waiting
*Value Pack
- Call Display
- Name Display
- Enhanced Voicemail
- Voicemail to Text
- Mobile Backup
- Ringbacks
$61.50 before taxes
my credits were left on and actually, it looks like I was given 12gb in error instead of 6. thats what my app shows so I'm gonna go a little over and see if I get charged anything extra
__________________ Quote: Originally posted by ThE ReMiX
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REMEMBER:-->RS is a place for car enthusiasts to come and get together because of their intrest and love for cars. Hating is not an option-take your immaturity elsewhere! |
----///-\\\----Put This
---|||---|||---On Your
---|||---|||---profile If
---|||---|||---You Know
----\\\-///----Someone
-----\\///-----Who has died
------///\-----Of
-----///\\\----Cancer
----///--\\\-----Or whom maybe suffering from it | |
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08-03-2012, 08:00 PM
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#1775 | | I contribute to threads in the offtopic forum
Join Date: Dec 2003 Location: Vancouver
Posts: 2,777
Thanked 1,045 Times in 419 Posts
Failed 1,372 Times in 243 Posts
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After reading so many people's plans, it's kinda unbelievable how much we are paying for cell phone services. $60 - 80 a month is quite a lot of money. Makes me think back to the days we I was paying $15 - 20 and that was consider pretty expensive.
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