Robbers Retentions: Loyalty? (Rogers)

[Expresso]

Originally Posted by TOPEC

question for those on LTE plans, what kind of speeds r u guys getting?

my speed test shows 9.XX Mbps down and constant 1.XX Mbps up, i thought LTE is 40Mbps down?! im on the 6GB LTE super plan with samsung GS3

I get about 35+ down near my place Knight 41st area. I got about 30 down near metrotown. I usually have LTE off though.

[-vancityguy-]

Originally Posted by !MiKrofT

Mine was no muss no fuss. Was easy as always. Maybe I just get a good retentions person each time. If wind/mobilicity coverage was better I'd consider switching.

i've never not been able to renew. early on it was a non-issue but the last two times i believe i had a hard time, it also coincided with the time retentions had basically been instructed not to renew credits, it was a lot of people getting shut down.

from what i hear all in all wind is pretty decent and mobi is not as good. still can't beat the pricing though.

[-vancityguy-]

Originally Posted by JSALES

I kinda racked up my cell phone bill when I was in the states, you guys think if I called Rogers that they would be willing to reduce the price a bit?

in the past i know for a fact rogers had slashed it in half, on very large bills also. plead ignorance and say u thought it was such in such charge as per a rep you had spoken with... argue that shit and they'll cave and give you a discount.

[murd0c]

and for those who have 1yr or less on a 3 year contract Rogers will wave the full upgrade fee if you say you are moving to Bell since you are allowed to upgrade for for just the cost of the phone every two years. At first they cut it in half and I said no point Bell does it for free and they came back and said they would wave the full fee.

[mr_chin]

Originally Posted by murd0c

and for those who have 1yr or less on a 3 year contract Rogers will wave the full upgrade fee if you say you are moving to Bell since you are allowed to upgrade for for just the cost of the phone every two years. At first they cut it in half and I said no point Bell does it for free and they came back and said they would wave the full fee.

i can vouch for that.

finally got my s3 today at the store. i called customer relation first to cancel my order that was suppose to be shipped. the lady said that they will automatically waive off the early upgrade on my next bill even if i pay for it at the store.

went to the store to get my upgrade and surprisingly, the phone came up to $69.99 + no admin fee + $26 early upgrade (will be waive if the lady is telling the truth). total was $107. the guy was like, wtf, that's the cheapest i've seen s3 go for.

on top of that, they gave me a $50 mail in coupon. i wonder if it will work if they know i already got a deal.

funny thing is there was another customer beside me and the teller gave her the s3 for $99.99 + admin fee + early upgrade.

[HonestTea]

Originally Posted by -vancityguy-

in the past i know for a fact rogers had slashed it in half, on very large bills also. plead ignorance and say u thought it was such in such charge as per a rep you had spoken with... argue that shit and they'll cave and give you a discount.

They use to be pretty cool with that but ever since they started cutting back on credits, everything has been hard. My friends have gotten their entire bill waived/adjusted in the past but this year, it's much MUCH harder. They rarely give 50% adjustments now too.

[shenmecar]

Originally Posted by mr_chin

i can vouch for that.

finally got my s3 today at the store. i called customer relation first to cancel my order that was suppose to be shipped. the lady said that they will automatically waive off the early upgrade on my next bill even if i pay for it at the store.

went to the store to get my upgrade and surprisingly, the phone came up to $69.99 + no admin fee + $26 early upgrade (will be waive if the lady is telling the truth). total was $107. the guy was like, wtf, that's the cheapest i've seen s3 go for.

on top of that, they gave me a $50 mail in coupon. i wonder if it will work if they know i already got a deal.

funny thing is there was another customer beside me and the teller gave her the s3 for $99.99 + admin fee + early upgrade.

I couldnt get my admin fee waived when I resigned last November, 2 different reps said they cant do such a thing, wtf? But I did get one month bill credit during their christmas promotion. So that sorta canceled out my admin fee.

Btw, how many months before you are actually eligible for an renewal? Why is ur early upgrade fee only $26?

[mr_chin]

Originally Posted by shenmecar

I couldnt get my admin fee waived when I resigned last November, 2 different reps said they cant do such a thing, wtf? But I did get one month bill credit during their christmas promotion. So that sorta canceled out my admin fee.

Btw, how many months before you are actually eligible for an renewal? Why is ur early upgrade fee only $26?

i believe 3 - 4 months before contract is over, you are eligible.

i don't know, they said they'll make adjustment on waiving it off on my next bill.

[winson604]

Originally Posted by shenmecar

I couldnt get my admin fee waived when I resigned last November, 2 different reps said they cant do such a thing, wtf? But I did get one month bill credit during their christmas promotion. So that sorta canceled out my admin fee.

Btw, how many months before you are actually eligible for an renewal? Why is ur early upgrade fee only $26?

Early upgrade is within 6 months left of a contract. Outside of that you need to pay x amount per month until it hits the 6 months mark.

[mj_39]

Hey guys, wanted to get some advice. I am about to lock up with rogers(currently month to month) was wondering if you guys have been able to get a better plan than what I currently have and for a better deal?

Unlimited talk text
6GB data
Iphone value pack

Currently paying $80 plus taxes, I do have a $10 data discount however it is expiring one year from know. I have tried asking them to extend the discount for the balance of my new 3 yr contract but they won't budge. They aren't willing to give me anything! lol

Thanks

[wasabisashimi]

You could probably get the same thing with better call feature from bell or telus for under $65, plus a new phone.. $80 plus tax is pretty high.

Dont get locked in unless you have something better

[vafanculo]

Originally Posted by mj_39

Hey guys, wanted to get some advice. I am about to lock up with rogers(currently month to month) was wondering if you guys have been able to get a better plan than what I currently have and for a better deal?

Unlimited talk text
6GB data
Iphone value pack

Currently paying $80 plus taxes, I do have a $10 data discount however it is expiring one year from know. I have tried asking them to extend the discount for the balance of my new 3 yr contract but they won't budge. They aren't willing to give me anything! lol

Thanks

You are on a month to month, and are actually thinking of locking in with them. This means you have them by the balls. Shop around, do research.

You honestly shouldn't pay more than 65/mth for that. Especially if you are gonna renew. Start mentioning Bell or TELUS, and if played right, the retentions rep should retain you.
Posted via RS Mobile

[winson604]

Originally Posted by mj_39

Hey guys, wanted to get some advice. I am about to lock up with rogers(currently month to month) was wondering if you guys have been able to get a better plan than what I currently have and for a better deal?

Unlimited talk text
6GB data
Iphone value pack

Currently paying $80 plus taxes, I do have a $10 data discount however it is expiring one year from know. I have tried asking them to extend the discount for the balance of my new 3 yr contract but they won't budge. They aren't willing to give me anything! lol

Thanks

Don't bite on a contract unless it's killer. No contract is when you have the power my friend. They want to lock you in!

[mr_chin]

Originally Posted by mj_39

Hey guys, wanted to get some advice. I am about to lock up with rogers(currently month to month) was wondering if you guys have been able to get a better plan than what I currently have and for a better deal?

Unlimited talk text
6GB data
Iphone value pack

Currently paying $80 plus taxes, I do have a $10 data discount however it is expiring one year from know. I have tried asking them to extend the discount for the balance of my new 3 yr contract but they won't budge. They aren't willing to give me anything! lol

Thanks

don't do it.

[kitsune]

Originally Posted by mj_39

Hey guys, wanted to get some advice. I am about to lock up with rogers(currently month to month) was wondering if you guys have been able to get a better plan than what I currently have and for a better deal?

Unlimited talk text
6GB data
Iphone value pack

Currently paying $80 plus taxes, I do have a $10 data discount however it is expiring one year from know. I have tried asking them to extend the discount for the balance of my new 3 yr contract but they won't budge. They aren't willing to give me anything! lol

Thanks

Do you use the unltd minutes?
There's that super 6gb plan that has 200 min with fav 10 numbers nationwide.
$60 and retentions will give a $10 credit. I can vouch for this one.
Shitty part being u have to pay for caller Id and voicemail....

They gave me some horseshit about only being able to have one credit of max $10 worth on the account at any time. Is this true? Damn Rogers.. Trying to deal for my bro right now and it's frustrating..

My Telus line has that $50 plan with 500 min and 5gb.. With my 10, msging, free caller id.... The whole schbang.

What are some retentions plans people got recently?

[DHP 1]

Originally Posted by murd0c

and for those who have 1yr or less on a 3 year contract Rogers will wave the full upgrade fee if you say you are moving to Bell since you are allowed to upgrade for for just the cost of the phone every two years. At first they cut it in half and I said no point Bell does it for free and they came back and said they would wave the full fee.

sorry what do you mean for the cost of the phone?

say iphone 5 costs $699

so you would pay $699 for it every 2 years to do a hardware upgrade?
that doesnt make any sense

or im guessing you are referring say 3 years iphone 5 costs $199, u would just pay that $199 with additional 3 years term but no other hidden/penalty fee?

[mj_39]

Originally Posted by wasabisashimi

You could probably get the same thing with better call feature from bell or telus for under $65, plus a new phone.. $80 plus tax is pretty high.

Dont get locked in unless you have something better

I went to a couple Bell stores today to see what they could offer me and none of them offered me an unlimited plan. The sales reps informed me that Bell doesn't offer any unlimited talk/text/data plans. Same thing happened when I went to the Telus stores...

Originally Posted by vafanculo

You are on a month to month, and are actually thinking of locking in with them. This means you have them by the balls. Shop around, do research.

You honestly shouldn't pay more than 65/mth for that. Especially if you are gonna renew. Start mentioning Bell or TELUS, and if played right, the retentions rep should retain you.
Posted via RS Mobile

I've tried talking to Rogers but every time I threaten to switch service providers, they essentially tell me to go. I have 3 lines with them, been a customer for over 12 years, and they just don't seem to care.



The best offers I came across were from Wind and Mobilicity, however I don't think I'm willing to compromise with poor reception. Fido has an unlimited plan but it costs more than what I'm paying now....$91+taxes, and it only included 1 GB of data.

If you know of any special offers, please let me know by posting here or PM.

Thanks everyone for your replies!

[wasabisashimi]

Originally Posted by mj_39

I went to a couple Bell stores today to see what they could offer me and none of them offered me an unlimited plan. The sales reps informed me that Bell doesn't offer any unlimited talk/text/data plans. Same thing happened when I went to the Telus stores...



I've tried talking to Rogers but every time I threaten to switch service providers, they essentially tell me to go. I have 3 lines with them, been a customer for over 12 years, and they just don't seem to care.



The best offers I came across were from Wind and Mobilicity, however I don't think I'm willing to compromise with poor reception. Fido has an unlimited plan but it costs more than what I'm paying now....$91+taxes, and it only included 1 GB of data.

If you know of any special offers, please let me know by posting here or PM.

Thanks everyone for your replies!

Look at your rogers bill, see how many text or minutes you use every month.
Do u need unlimited? Unlimited is a marketing term to sweeten the deal, but some times you never even break 400 min daytime use and never goes over 2000 sent texts.

Most people needs unlimited incoming or unlimited evening and weekends as a must have.

I agree unless u are a business user, u shouldn't be paying 80+$

Up to you, be careful with " unlimited" marketing term. It's like a 80$ all you can eat vs 3 courses at the keg plus a glass of wine for $65. Both gets you happy.

Wind and mobilicity is no go, but look at your usage, pick a plan, don't get raped or pay for something you don't need.

Ps, rogers had a 60$ super plan before, look that up, get retention to get you discount or more feature at the price

[scoobyej20]

Originally Posted by murd0c

and for those who have 1yr or less on a 3 year contract Rogers will wave the full upgrade fee if you say you are moving to Bell since you are allowed to upgrade for for just the cost of the phone every two years. At first they cut it in half and I said no point Bell does it for free and they came back and said they would wave the full fee.

I'm with Fido and 2 years into my 3rd year contract..

So what you're saying is.. if I go through retention and tell them that I'd switch to Bell, Bell would give me $200 for Port in and I'd only have to pay $179 for 16GB iPhone to sign a new 3 year contract with Bell? and in turn, Rogers would just waive the hardware upgrade fee and sign a new 3 year contract?

Please lemme know if this is what you're saying.. thanks.

[DHP 1]

^

ya but in that case rogers will tell you will have $200 dollar penalty for early cancellation

[scoobyej20]

I think the $200 port in credit is a promo from Bell to encourage customers to switch.. you can use that $200 to pay off the Early Cancellation Fee..

actually I don't know what exactly Bell is offering so that ppl are able to get the hardware upgrade fee waived.. needs some more clarification..

[Alatar]

Be sure to find out if that $200 port in credit from Bell is a one time deal (unlikely) or if it's $200 spread out over 20 months @ $10/mo which is more likely.

[BaoTurbo]

Paying full fee for iPhone 5 and ditching Robbers or staying when contract ends in 1yr vs. Getting a HUP for $200 approx that I can afford and be stuck with Robbers.

[dasani604]

Originally Posted by BaoTurbo

Paying full fee for iPhone 5 and ditching Robbers or staying when contract ends in 1yr vs. Getting a HUP for $200 approx that I can afford and be stuck with Robbers.

Which of the other big 3 would you be going to if you didn't stick with Rogers? I'd say stick with the HUP and Rogers. Plan-wise you're not going to get anything much different with the other 2. Your HUP is already saving you some money as well.

[Cassijon]

just off the phone with retentions and the agent said they came out today with a new incentive for those upgrading to the iphone 5.

any customer who has an early upgrade fee of $100 or less will get that fee waived if they upgrade to the iphone 5 only, no other phones.