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10-18-2012, 10:25 PM
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#1976 | | WUB WUB WUB WUB WUB
Join Date: Oct 2007 Location: Surrey
Posts: 7,843
Thanked 7,084 Times in 1,922 Posts
Failed 202 Times in 90 Posts
| Quote:
Originally Posted by Mr.HappySilp  Call in to complain ask the rep's full name and their ID and tell them you are going to compain to CRTC. Also go to a rogers store and deman them to fix it when they have new potential customer there  | I've already gone through 10 reps online/phone + 2 Twitter reps, thought it was going to be a quick call or else I would have saved their names  Quote:
Originally Posted by shenmecar How come you guys have so much problems with changing a sim card? do you guys call the CSR to do it for you? Do you know you can do it yourself?
Log in to rogers.com and you will see this: 
Click the "Change Sim Card" link and follow the instructions.
I used this feature twice and my sim card was changed in less than 2 minutes for both times. | Problem (for me) is.. My original sized sim card was cut to micro sim size.
__________________ FEEDBACK (9-0-0)
SPOTTED Quote:
Originally Posted by slowguy fuck you hipster | Quote:
Originally Posted by trollguy then fuck you hipster akinari | Quote: |
[23-05, 11:34] FastAnna suck a dick ygay
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10-19-2012, 04:05 PM
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#1977 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by mb_ Problem (for me) is.. My original sized sim card was cut to micro sim size. | Oh, so you cant see the original sim card number. HAH!
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2014 Honda Civic Si | |
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10-19-2012, 04:33 PM
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#1978 | | WUB WUB WUB WUB WUB
Join Date: Oct 2007 Location: Surrey
Posts: 7,843
Thanked 7,084 Times in 1,922 Posts
Failed 202 Times in 90 Posts
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__________________ FEEDBACK (9-0-0)
SPOTTED Quote:
Originally Posted by slowguy fuck you hipster | Quote:
Originally Posted by trollguy then fuck you hipster akinari | Quote: |
[23-05, 11:34] FastAnna suck a dick ygay
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10-22-2012, 07:39 AM
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#1979 | | I don't get it
Join Date: May 2011 Location: Bc
Posts: 400
Thanked 105 Times in 44 Posts
Failed 29 Times in 6 Posts
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so my friend got her iphone 4 stolen while she was on a trip in thailand.
when she got back home, she called rogers about getting a new phone and they said she had to pay a $264 early upgrade fee to get a new phone.
I asked her to add me as an authorized user on her acct so i can call retentions for her.
i called yesterday, and after sweet talking the retentions rep, i was able to get her full early upgrade waived and she was able to get a new iphone 4s 16gb for 79.99  | |
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10-22-2012, 10:43 AM
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#1980 | | Banned (ABWS)
Join Date: Aug 2012 Location: y
Posts: 298
Thanked 54 Times in 28 Posts
Failed 58 Times in 13 Posts
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LOOOLLLLL 4s for 79.99
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10-22-2012, 11:28 AM
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#1981 | | I contribute to threads in the offtopic forum
Join Date: Oct 2005 Location: surrey
Posts: 2,585
Thanked 4,578 Times in 934 Posts
Failed 554 Times in 127 Posts
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So i had rogers do a technical assurance and they confirmed i live in a dead zone, ive had rogers for 7 years, but reception has gotten progressively worse.
With this said the tech support rep said i could contact client care and see what they could do for me. I'm thinking of what to ask for. Probably going to ask for a rogers one number box and a credit for the $10 a month they charge. The tech support rep suggested i ask for a UMA (cell connects to wifi for calls) but thats only avail on select phones and i believe they usually suck.
Anybody have any other suggestions, i expect to get something from them, just not sure what to ask for.
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10-22-2012, 11:36 AM
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#1982 | | WUB WUB WUB WUB WUB
Join Date: Oct 2007 Location: Surrey
Posts: 7,843
Thanked 7,084 Times in 1,922 Posts
Failed 202 Times in 90 Posts
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Finally got my godamn sim card activated and they're offering me $30 credit. Take it or ask for more?
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10-22-2012, 11:45 AM
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#1983 | | THE CHAMPION OF CAPUA
Join Date: Aug 2005 Location: Batiatus Ludus
Posts: 856
Thanked 187 Times in 64 Posts
Failed 115 Times in 23 Posts
| Quote:
Originally Posted by Cassijon so my friend got her iphone 4 stolen while she was on a trip in thailand.
when she got back home, she called rogers about getting a new phone and they said she had to pay a $264 early upgrade fee to get a new phone.
I asked her to add me as an authorized user on her acct so i can call retentions for her.
i called yesterday, and after sweet talking the retentions rep, i was able to get her full early upgrade waived and she was able to get a new iphone 4s 16gb for 79.99 |
Is her contract renewed for another 3 years?
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10-22-2012, 05:37 PM
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#1984 | | Wunder? Wonder?? Wander???
Join Date: May 2012 Location: 604
Posts: 167
Thanked 342 Times in 43 Posts
Failed 13 Times in 7 Posts
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My money is on yes, no way rogers would just "sell outright" a 4s for 80 bucks. And also they did her such a big favor by "waiving her early upgrade fee"
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10-22-2012, 05:43 PM
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#1985 | | I don't get it
Join Date: May 2011 Location: Bc
Posts: 400
Thanked 105 Times in 44 Posts
Failed 29 Times in 6 Posts
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Originally Posted by moonlightmaskman Is her contract renewed for another 3 years? | Quote:
Originally Posted by k00laid My money is on yes, no way rogers would just "sell outright" a 4s for 80 bucks. And also they did her such a big favor by "waiving her early upgrade fee" | yes she is renewed, but she has a good plan anyways.
this is prob the 4th person in the last few months who ive helped get their early hup fee waived.
and she got the 4s because she didnt think the upgrades on the 5 were enough for her to pay and wait for.
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10-22-2012, 06:26 PM
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#1986 | | My homepage has been set to RS
Join Date: Dec 2006 Location: somewhere in bc
Posts: 2,125
Thanked 825 Times in 330 Posts
Failed 263 Times in 78 Posts
| Quote:
Originally Posted by Cassijon so my friend got her iphone 4 stolen while she was on a trip in thailand.
when she got back home, she called rogers about getting a new phone and they said she had to pay a $264 early upgrade fee to get a new phone.
I asked her to add me as an authorized user on her acct so i can call retentions for her.
i called yesterday, and after sweet talking the retentions rep, i was able to get her full early upgrade waived and she was able to get a new iphone 4s 16gb for 79.99 | I believe you can get them for free from the big 3...  | |
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10-22-2012, 06:35 PM
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#1987 | | WUB WUB WUB WUB WUB
Join Date: Oct 2007 Location: Surrey
Posts: 7,843
Thanked 7,084 Times in 1,922 Posts
Failed 202 Times in 90 Posts
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That's for new activations only I believe
__________________ FEEDBACK (9-0-0)
SPOTTED Quote:
Originally Posted by slowguy fuck you hipster | Quote:
Originally Posted by trollguy then fuck you hipster akinari | Quote: |
[23-05, 11:34] FastAnna suck a dick ygay
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10-22-2012, 07:05 PM
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#1988 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Rather pay and extra $100 for the 5 personally but to each their own.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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10-23-2012, 05:59 AM
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#1989 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
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this is fucking bullshit.
I got the super 6 gig plan. and 20 dollar value pack.
my bill monthly is 83 ish.
and I called today to ask if they could sweeten the deal. the rep said you actually went over by 22 minutes so thats 9 dollars something on top of your bill this month.
and she said all I can do is give you bonus 100 daytime mins for the next 3 months.
how the fuck are you guys getting the same plan as me at the price of 50-60 bucks?
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10-23-2012, 06:05 AM
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#1990 | | I contribute to threads in the offtopic forum
Join Date: Dec 2003 Location: Vancouver
Posts: 2,777
Thanked 1,045 Times in 419 Posts
Failed 1,372 Times in 243 Posts
| Quote:
Originally Posted by xilley this is fucking bullshit.
I got the super 6 gig plan. and 20 dollar value pack.
my bill monthly is 83 ish.
and I called today to ask if they could sweeten the deal. the rep said you actually went over by 22 minutes so thats 9 dollars something on top of your bill this month.
and she said all I can do is give you bonus 100 daytime mins for the next 3 months.
how the fuck are you guys getting the same plan as me at the price of 50-60 bucks? | I have caller id, voice mail, call forwarding and 6gb plan for 63 taxes in. Called to cancel, and they gave me a deal Posted via RS Mobile | |
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10-23-2012, 06:22 AM
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#1991 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
| Quote:
Originally Posted by mr_chin I have caller id, voice mail, call forwarding and 6gb plan for 63 taxes in. Called to cancel, and they gave me a deal
Posted via RS Mobile | the Girl was like " oh sir, I tried everything I can"
piece of shit liars. what good does it do them. they get paid by the hours !!
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10-23-2012, 08:41 AM
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#1992 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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I have the same plan as mr_chin. It was like the first thing they offered me from retentions.
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10-23-2012, 09:00 AM
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#1993 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
| Quote:
Originally Posted by mr_chin I have caller id, voice mail, call forwarding and 6gb plan for 63 taxes in. Called to cancel, and they gave me a deal
Posted via RS Mobile | Thanks bud, I called to cancel as well and they gave me this :
200 min + 100 bonus (but bonus must be called in again to renew)
unlimited incoming
free after 5 or 6 pm and weekends
unlimited sms mms canada wide
6 gig data
20 dollar value pack
all for $82 taxed in originally, but now $67 a month.
they also took a $50 off my last month bill because I went over by 9 dollars something.
oh, and they didnt ask me to resign. they allowed me to keep that plan for as long as I want, but I did however ask if I could get a even better deal if I signed a new 3 year contract but he said no not by much.
I m good this way anyways, dont want to be stranded with a 3 year contract again.
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10-23-2012, 09:56 AM
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#1994 | | Even when im right, revscene.net is still right!
Join Date: Sep 2004 Location: Vancouver
Posts: 1,394
Thanked 266 Times in 91 Posts
Failed 74 Times in 19 Posts
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NOOB question.
I have a basic grandfathered 500mb plan. Can I tether with my iPhone 4S?? Thinking about connecting it to my ipad 2
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10-23-2012, 11:53 AM
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#1995 | | Say NO to blade grinders!
Join Date: Apr 2001 Location: Vancouver
Posts: 8,083
Thanked 1,256 Times in 580 Posts
Failed 67 Times in 49 Posts
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Originally Posted by jerche NOOB question.
I have a basic grandfathered 500mb plan. Can I tether with my iPhone 4S?? Thinking about connecting it to my ipad 2 | You will eat that 500mb in no time and won't leave much left for your phone, be conscious of that.
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10-23-2012, 12:50 PM
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#1996 | | I contribute to threads in the offtopic forum
Join Date: Mar 2010 Location: richmond
Posts: 2,513
Thanked 1,352 Times in 445 Posts
Failed 192 Times in 79 Posts
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Originally Posted by jerche NOOB question.
I have a basic grandfathered 500mb plan. Can I tether with my iPhone
4S?? Thinking about connecting it to my ipad 2 | You should call and ask. As far as I know, not all data plans are compatible with tethering. Posted via RS Mobile | |
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10-23-2012, 01:08 PM
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#1997 | | My homepage has been set to RS
Join Date: Sep 2001 Location: Langley BC
Posts: 2,059
Thanked 239 Times in 95 Posts
Failed 13 Times in 8 Posts
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I believe they only allow tethering with 1GB plans and up
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10-23-2012, 02:02 PM
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#1998 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Mar 2006 Location: Burnaby
Posts: 8,027
Thanked 552 Times in 237 Posts
Failed 31 Times in 24 Posts
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Serious question: Why wouldn't you be able to tether?
I do it all the time on my 1gb plan and never got charged even though I don't have the tethering "option". How would they even be able to track it?
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10-23-2012, 04:11 PM
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#1999 | | I have named my kids VIC and VLS
Join Date: Oct 2001
Posts: 37,545
Thanked 14,938 Times in 5,959 Posts
Failed 2,061 Times in 690 Posts
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A few questions for you guys see what the answers are, preface this with me being an 11 year Rogers customer so I have a bit more than average leverage
A) when I got my iPhone 5 I paid an activation fee, is this set in stone or can I phone in and have it waived?
B) their policy says phone shipped in 14 days or $50 credit, my phone did not ship till the 15th day, amd I have both the email and the UPS tracking Info that id's it as the 15th day, so I have a case?
Posted via RS Mobile | 
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10-23-2012, 09:42 PM
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#2000 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
| Quote:
Originally Posted by Hondaracer A few questions for you guys see what the answers are, preface this with me being an 11 year Rogers customer so I have a bit more than average leverage
A) when I got my iPhone 5 I paid an activation fee, is this set in stone or can I phone in and have it waived?
B) their policy says phone shipped in 14 days or $50 credit, my phone did not ship till the 15th day, amd I have both the email and the UPS tracking Info that id's it as the 15th day, so I have a case?
Posted via RS Mobile | Being a customer for a long time doesn't guarantee you'll get treated well. Trust me on that one.
You may be able to call in and get it waived as a credit, but now that you've resigned and are contract'd, you've got basically zero leverage.
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