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10-23-2012, 09:48 PM
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#2001 | | I have named my kids VIC and VLS
Join Date: Oct 2001
Posts: 37,545
Thanked 14,939 Times in 5,959 Posts
Failed 2,061 Times in 690 Posts
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I've dealt with Retentions for countless hours. I know how it works I was just looking for people who may have dealt with similar situations
Leverage = I sell the phone to buy out my contract
Posted via RS Mobile | 
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10-23-2012, 11:10 PM
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#2002 | | I STILL don't get it
Join Date: Jun 2006 Location: Moody
Posts: 496
Thanked 14 Times in 11 Posts
Failed 1 Time in 1 Post
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Originally Posted by Hondaracer  A few questions for you guys see what the answers are, preface this with me being an 11 year Rogers customer so I have a bit more than average leverage
A) when I got my iPhone 5 I paid an activation fee, is this set in stone or can I phone in and have it waived?
B) their policy says phone shipped in 14 days or $50 credit, my phone did not ship till the 15th day, amd I have both the email and the UPS tracking Info that id's it as the 15th day, so I have a case?
Posted via RS Mobile | You can most likely get the $50 credit since technically it's past 14 days.
The activation fee, if you ask nicely, and mention that Telus has now waived activation fees for all customers, they might waive it for you as well. Ask for it as a one-time credit.
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10-24-2012, 06:15 PM
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#2003 | | I don't get it
Join Date: Jan 2004 Location: Vancouver
Posts: 415
Thanked 54 Times in 28 Posts
Failed 12 Times in 4 Posts
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Originally Posted by Hondaracer I've dealt with Retentions for countless hours. I know how it works I was just looking for people who may have dealt with similar situations
Leverage = I sell the phone to buy out my contract
Posted via RS Mobile | Or, assuming if your plan is great, you can sell the plan, sell the phone and go elsewhere.
Otherwise, I would just return the bloody thing. You didn't really sign anything if you don't accept the phone.
Who knows, by cancelling maybe they'll be able to work with you. Especially if they don't promise the phone within a certain time frame.
__________________
'Someone once said; To air is human, to forgive is divine."
Snoop Dogg - Starksy & Hutch
Last edited by Sushi604; 10-24-2012 at 06:25 PM.
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10-25-2012, 10:51 PM
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#2004 | | 14 dolla balla aint got nothing on me!
Join Date: May 2004 Location: Surrey, BC
Posts: 692
Thanked 93 Times in 53 Posts
Failed 5 Times in 4 Posts
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Rogers has called me twice trying to get me to upgrade my phone. They would waive my euf and admin fee if I renewed. I declined the offer both times however, the second time they offered me 200 minutes for 6 months without renewing my contract. I have 10 months left on my current 3 year term.
My plan now looks like this
500 daytime minutes
Evenings and weekends strting at 5
My5
CID, vm, 2500txt
6gb
Works out to 48.xx plus tax
Posted via RS Mobile | |
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10-25-2012, 11:17 PM
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#2005 | | 2013, 2016, 2017 & 2018 NHL Fantasy RS1 Champion
Join Date: Aug 2005 Location: Vancouver
Posts: 7,049
Thanked 1,283 Times in 592 Posts
Failed 65 Times in 37 Posts
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^Take it and run!
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10-25-2012, 11:54 PM
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#2006 | | Banned (ABWS)
Join Date: Aug 2012 Location: y
Posts: 298
Thanked 54 Times in 28 Posts
Failed 58 Times in 13 Posts
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run fast
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10-26-2012, 04:26 PM
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#2008 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by saveth Rogers has called me twice trying to get me to upgrade my phone. They would waive my euf and admin fee if I renewed. I declined the offer both times however, the second time they offered me 200 minutes for 6 months without renewing my contract. I have 10 months left on my current 3 year term.
My plan now looks like this
500 daytime minutes
Evenings and weekends strting at 5
My5
CID, vm, 2500txt
6gb
Works out to 48.xx plus tax
Posted via RS Mobile | why is rogers calling u if u still have 10 months left? are they that desperate now? Posted via RS Mobile | |
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10-26-2012, 09:31 PM
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#2009 | | I don't get it
Join Date: Jan 2004 Location: Vancouver
Posts: 415
Thanked 54 Times in 28 Posts
Failed 12 Times in 4 Posts
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Considering the good media coverage they had about the bump in subscriptions, keeping customers seems to be a number 1 priority for Rogers...
__________________
'Someone once said; To air is human, to forgive is divine."
Snoop Dogg - Starksy & Hutch
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10-26-2012, 10:32 PM
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#2010 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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Originally Posted by Plush | its like the gavey sim. its an add-on.
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10-27-2012, 07:12 AM
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#2011 | | (7125 Viewing)
Join Date: Oct 2009 Location: Vancity
Posts: 707
Thanked 100 Times in 30 Posts
Failed 63 Times in 26 Posts
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Originally Posted by Anjew its like the gavey sim. its an add-on. | Thanks Anjew 
On their ad it states
We can provide a permanent unlock in 12-24hrs telus, koodo & at&t for $80. There are some networks overseas that work as well. Locally we only can unlock certain networks. The rogers/fido unlock takes 1-8 days to process.
IF its a gavey sim why you need to wait 12-24 hrs?
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10-27-2012, 11:38 AM
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#2012 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
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LOL funny thing happen so I port my number out to fido earlier this month while I still have a contract with Rgoers till July 2013. I call Rogers up last night to pay my last bill with them expecting it to be around $250 ($160 early cancellation fee and Monthly fee for Oct). The rep on the phone just charge me the monthly fee. After I paid I ask him again is my account balance at 0 and I own nothing. He said yes coz my account was close on Oct 09.
Not sure if it was a mistake or some system error but when I check my online account it also said I own nothing......
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10-27-2012, 12:09 PM
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#2013 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Originally Posted by Mr.HappySilp LOL funny thing happen so I port my number out to fido earlier this month while I still have a contract with Rgoers till July 2013. I call Rogers up last night to pay my last bill with them expecting it to be around $250 ($160 early cancellation fee and Monthly fee for Oct). The rep on the phone just charge me the monthly fee. After I paid I ask him again is my account balance at 0 and I own nothing. He said yes coz my account was close on Oct 09.
Not sure if it was a mistake or some system error but when I check my online account it also said I own nothing...... | Hehe my gf just ported from Rogers to Bell recently and then we ported back to Rogers within a couple weeks. Not only did we get Rogers to waive the ECF of $400 but we basically fucked Rogers of a $200 + $35 early upgrade fee because at the time we ported she wasn't eligible for upgrade yet. So we signed a new 3 year and just paid the $179 for iphone 5. Win! Posted via RS Mobile | |
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10-28-2012, 03:26 PM
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#2014 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Originally Posted by Plush Thanks Anjew
On their ad it states
We can provide a permanent unlock in 12-24hrs telus, koodo & at&t for $80. There are some networks overseas that work as well. Locally we only can unlock certain networks. The rogers/fido unlock takes 1-8 days to process.
IF its a gavey sim why you need to wait 12-24 hrs? | it's a factory unlock thru itune... not gevey sim
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10-28-2012, 08:12 PM
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#2015 | | Cool beans bro
Join Date: Jan 2006 Location: Burnaby
Posts: 1,795
Thanked 1,054 Times in 231 Posts
Failed 34 Times in 21 Posts
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Originally Posted by Anjew its like the gavey sim. its an add-on. | No, like Terkan said, its through iTunes. Essentially what it is is that when the phones come out of the factory in China, theyre all unlocked. X amount of phones go to Rogers, Y go to Telus, and Z go to the Apple Store. When you plop in your sim for the first time and activate the phones, the IMEI is logged to Apples server and the phone is therefore locked if you buy a subsidized carrier phone. The only way to unlock it is to pay your provider the fee (and jump through their own policy hoops) and your provider will then deal with removing your IMEI on Apples server to their so called "Unlocked" list. Different providers have different rules (ie. Rogers needs the phone to be paid in full + 50$) While some providers are just straight fees. This is why some of the providers listed have cheaper unlocking rates because the process is easier on some providers.
You're essentially paying someone to bypass the provider fees and simply submitting the IMEIs to Apple and requesting the IMEI's be moved to a different list.
This is the same method as the SAM trick back in April that faked "Unlock Tickets" and moved IMEIs while bypassing the provider all together.
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10-29-2012, 09:31 AM
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#2016 | | (7125 Viewing)
Join Date: Oct 2009 Location: Vancity
Posts: 707
Thanked 100 Times in 30 Posts
Failed 63 Times in 26 Posts
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Originally Posted by terkan it's a factory unlock thru itune... not gevey sim | Illegal unlocking like before that apple just role it back? I'm worried that I'll pay xx dollars then apple will just role it back when they notice the exploit 
BTW will gevey sim works with iPhone 5?
Last edited by dasuperstar; 10-29-2012 at 09:44 AM.
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10-29-2012, 11:00 AM
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#2017 | | I don't get it
Join Date: Jan 2004 Location: Vancouver
Posts: 415
Thanked 54 Times in 28 Posts
Failed 12 Times in 4 Posts
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Gotta love how Rogers asks you to pay off the phone prior to unlocking it for $50.
"Why thanks Rogers... I love how you slip your cock in my ass without prior notice."
Do they still offer new contract overwrites over existing contracts when you attempt to pick up a new phone?
__________________
'Someone once said; To air is human, to forgive is divine."
Snoop Dogg - Starksy & Hutch
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11-04-2012, 08:55 AM
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#2018 | | (7125 Viewing)
Join Date: Oct 2009 Location: Vancity
Posts: 707
Thanked 100 Times in 30 Posts
Failed 63 Times in 26 Posts
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Rogers Customer Service is being an *hole...(for 5 years I'm happy with their resolution) I just wasted my 20min talking to 2 useless reps..... Prev rep promise me to cut half of my early upgrade fee then they rejected it.... what a BS... This Rep Gl**n* is claiming she's a manager / Supervisor... really? She can't even make a right decision. Maybe time to go to Telus now.....
$1200 Rogers Cancellation Fee - 1400 Port-in Credit in Telus(3x350) - 1200(3xiphones 4s) = -1400 Credits for me... I could make money in moving to Telus.... + I could unlock the phones for $50.
But I still got 1 card left ......... complain in United States and Canada BBB Consumer
- just want to prove to those reps that customer is always right and they should honor their words...then cancel HAHAHA
Do you know the turn around time guys after you fill-up the form?
Last edited by dasuperstar; 11-04-2012 at 09:03 AM.
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11-04-2012, 10:44 AM
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#2019 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
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i think there is MAX cap for early cancellation like $400 or something. no way they can make u pay 1200$
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11-04-2012, 11:15 AM
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#2020 | | I subscribe to the Fight Club ONLY
Join Date: Jun 2002 Location: Vancouver
Posts: 7,316
Thanked 212 Times in 79 Posts
Failed 35 Times in 23 Posts
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Anyone else get their hardware upgrade fee waived?
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11-04-2012, 11:35 AM
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#2021 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
Failed 929 Times in 340 Posts
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Originally Posted by winson604 Hehe my gf just ported from Rogers to Bell recently and then we ported back to Rogers within a couple weeks. Not only did we get Rogers to waive the ECF of $400 but we basically fucked Rogers of a $200 + $35 early upgrade fee because at the time we ported she wasn't eligible for upgrade yet. So we signed a new 3 year and just paid the $179 for iphone 5. Win!
Posted via RS Mobile | Update Rogers just send out a bill on friday stating I own $252 for early cancellation. Call right away and surprise surprise they have no records in me calling them 3 times about the cancellation fee which from 3 different reps they said it will be $160. The girl I talk to basically said pay it and is in your ToS. Told her I am going to make a complain to CCTS.
Sure the ToS is accurate but when I call in 3 times and ask 3 different rep and they all say I own $160 I am going to assume what they told me is correct. I even ask her if your rep said something different then what the contract outline or what the ToS then what? Becasue we phone in to ask the details since we are not 100% sure so we as customer take the word your rep said. She basically have no answer for me.
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11-04-2012, 11:52 AM
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#2022 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: May 2007 Location: Burnaby
Posts: 1,518
Thanked 1,536 Times in 427 Posts
Failed 170 Times in 59 Posts
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When Rogers offer anything or state anything, make sure you tell them to note it on your file so that all reps can see it. Then ask for the reference/interaction ID. Its the only way on your end to make sure they don't screw you over.
Posted via RS Mobile | |
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11-04-2012, 01:08 PM
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#2023 | | (7125 Viewing)
Join Date: Oct 2009 Location: Vancity
Posts: 707
Thanked 100 Times in 30 Posts
Failed 63 Times in 26 Posts
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Originally Posted by wasabisashimi i think there is MAX cap for early cancellation like $400 or something. no way they can make u pay 1200$ | That's 4 lines
- 3 x iphone 4s just upgraded this year
- 1 x regular phone
Whats the current cancellation policy.
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11-04-2012, 01:29 PM
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#2024 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
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Originally Posted by Plush That's 4 lines
- 3 x iphone 4s just upgraded this year
- 1 x regular phone
Whats the current cancellation policy. | IIRC cancellation policy is $20/mo remaining to a maximum of $400 per line. If you have a plan with a voice and a separate data contract, data contracts usually have a proviso that you can't cancel them within 12 months; if you do you have to pay $10/mo to cancel the data component.
As much as I am normally anti-Rogers in terms of their unfairness, you are essentially asking for about a thousand dollars worth of discount after getting three $700 phones for about $100 (I'm guessing). So the last time you upgraded you got an $1800 discount ($600x3 phones). It seems like you're now asking to upgrade for only half the normal cost (so paying $200ish+ 3-year subsidized phone price), which means you're getting another $900ish only a single year later.
If you look at it from a cost : earnings analysis, giving $3000 worth of discounts within a year is pretty crazy.
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11-04-2012, 02:21 PM
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#2025 | | Even when im right, revscene.net is still right!
Join Date: Oct 2012 Location: y
Posts: 1,331
Thanked 4,841 Times in 632 Posts
Failed 765 Times in 112 Posts
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Originally Posted by saveth Rogers has called me twice trying to get me to upgrade my phone. They would waive my euf and admin fee if I renewed. I declined the offer both times however, the second time they offered me 200 minutes for 6 months without renewing my contract. I have 10 months left on my current 3 year term.
My plan now looks like this
500 daytime minutes
Evenings and weekends strting at 5
My5
CID, vm, 2500txt
6gb
Works out to 48.xx plus tax
Posted via RS Mobile | Quote:
Originally Posted by HonestTea ^Take it and run! | Quote:
Originally Posted by BigTrollFace run fast |  | |
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