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11-20-2012, 11:26 AM
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#2051 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
| Quote:
Originally Posted by XTC_604_DKNY  Damn spoke to KIM in relations and she wouldn't budge whatsoever...the way she was trying to talk to me was almost belittling. "Sir, like I told you, this rate is not a rate we normally offer guests, this is something I shouldn't even be telling you, but based on your history, I am going above and beyond to provide you this deal"
6GB Data
200Min
Evening/Weekend @6pm
Canada Wide MY10
Voicemail/CD
Unlimited text/pictures and video msgs
$67 + tax
Called in around 9am...when is a good time to call back and try again? what are the chances of me getting the same girl again?
She said she will be noting this on my file as how she offered me the plan and I did not accept it.
also tried to see if she could help me with the HUP to Note2, last upgrade was Sept 2010.
she said $143 EUF, she can't do anything about that for me...WOW! | I spoke to 3 retention reps last week and all 3 offered the same plan at the same price point and offered the same reason. I would also rate the 3 reps as 3 entirely different reps. One was super nice and helpful and really gave awesome customer service, one was neither good or bad, and one was kind of a bitch.
Again their reasoning was basically the 6gb plan is a $60 plan which is already a discounted plan to begin with. Try walking into a store and get a 6gb plan and see how much you would pay. So they can't offer a credit on a discounted plan. They can only offer a credit on the Add on being Caller ID/VM.
All 3 did however say they could waive 75% of the Early Upgrade Fee (Mine was at $182 + $35 admin). If I had called on Monday of last week or before it would have been 100% waived because they had a promo but I was a couple days late.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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11-20-2012, 08:58 PM
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#2052 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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My last upgrade was also Sept 2010. I know they can do better than this but they won't budge at all. I got a super nice rep on the phone in Upgrade Department but she said my plan is already too good for even retentions to budge it.
I'm basically paying just under $50
200min
caller id/VM
500mb flex data
unlim after 5/weekends
+$15 credit
If they bumped me to exactly $60 after tax for 1GB data I'll probably sign a new contract with them but they aren't budging at all.
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11-20-2012, 11:22 PM
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#2053 | | I only answer to my username, my real name is Irrelevant!
Join Date: Oct 2002 Location: CELICAland
Posts: 25,666
Thanked 10,387 Times in 3,913 Posts
Failed 1,390 Times in 625 Posts
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if they offered rates and plans like wind id jump to rogers or even if the pricing was close
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11-20-2012, 11:44 PM
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#2054 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
| Quote:
Originally Posted by BaoTurbo My last upgrade was also Sept 2010. I know they can do better than this but they won't budge at all. I got a super nice rep on the phone in Upgrade Department but she said my plan is already too good for even retentions to budge it.
I'm basically paying just under $50
200min
caller id/VM
500mb flex data
unlim after 5/weekends
+$15 credit
If they bumped me to exactly $60 after tax for 1GB data I'll probably sign a new contract with them but they aren't budging at all. | you have no text messaging?
incoming calls? etc?
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11-21-2012, 02:45 PM
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#2055 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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^Unlim txt msg. Thats it. No unlim incoming calls or any other special perks lol
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11-22-2012, 10:59 AM
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#2056 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by BaoTurbo My last upgrade was also Sept 2010. I know they can do better than this but they won't budge at all. I got a super nice rep on the phone in Upgrade Department but she said my plan is already too good for even retentions to budge it.
I'm basically paying just under $50
200min
caller id/VM
500mb flex data
unlim after 5/weekends
+$15 credit
If they bumped me to exactly $60 after tax for 1GB data I'll probably sign a new contract with them but they aren't budging at all. | wow. i had the 6g super plan before i left rogers. it was 54 before taxes Posted via RS Mobile | |
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11-22-2012, 01:15 PM
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#2057 | | Proud to be called a RS Regular!
Join Date: Oct 2010 Location: home
Posts: 139
Thanked 52 Times in 24 Posts
Failed 6 Times in 2 Posts
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i got off the phone with rogers a while ago.
I was going to switch to bell with the promotion at visions for S3 for 0$ and 100 gift card$. I phoned rogers cancellation department, and they offered me the same promotion. My contract does not end till next yr dec. They waived EUP, and admin for me.
Then I opted for the standard 65$ plan, and they gave me free caller ID etc.
That's all I got, but I think I could've gotten more.
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11-22-2012, 03:58 PM
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#2058 | | Need my Daily Fix of RS
Join Date: Apr 2010 Location: vancouver
Posts: 272
Thanked 61 Times in 28 Posts
Failed 11 Times in 4 Posts
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just called in, they still are offering $30/6gb add-on if you ask nicely enough haha
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11-24-2012, 02:28 PM
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#2059 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
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I called and asked for free HUP and they declined, fucking assholes i m already done with my contract and they still wont budge.
POS, said I got the 6 gig super plan so its already a promotion. and you cant get any credit either. wtf?
shes like " i was gonna give you 200 dollar credit for you phone upgrade " but now i see you got the 6 gig plan I cant.
WTF !
Last edited by xilley; 11-24-2012 at 03:01 PM.
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11-24-2012, 08:06 PM
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#2060 | | I bringith the lowerballerith
Join Date: Mar 2002 Location: Vancouver
Posts: 1,103
Thanked 107 Times in 60 Posts
Failed 31 Times in 12 Posts
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Anyone have success doing an early upgrade to SG3 and matching the $0 device fee (Current Black Friday Bestbuy Telus/Bell) promotion?
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ATTACK
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11-24-2012, 10:37 PM
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#2061 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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^^
Yes, I called last weekend and did HUP. They reduced my HUP by 75% and as for the phone itself it was $209.99 - $50 rebate. Yesterday on the Rogers website it was $79.99 for 3 years so I called to ask about price protection and luckily their systems were down all day. Looked on web today and it was $0 because of Black Friday Promo, called and they adjusted my bill to match the sale. Now to wait for the bill to see if everything went ok.
Always a shitty feeling seeing that you paid for something and not even a week later the price goes down that much. Luckily they did the honorable thing and adjusted it. If they said no I would have probably refunded the phone via the Buyers Remorse policy then bought it again.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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11-24-2012, 11:46 PM
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#2062 | | sneaky beaky like
Join Date: Apr 2008 Location: vancouver
Posts: 2,262
Thanked 4,512 Times in 638 Posts
Failed 1,062 Times in 165 Posts
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Called today got 75% off early upgrade from 28 months to go, and s3 for 29.99, 6 gig super plan
Not bad
Posted via RS Mobile | |
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11-25-2012, 12:00 AM
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#2063 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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^
rogers upgrade policy is every 30 months, if i recall...... u wouldnt have needed to pay a early upgrade fee if u could wait another 2 months.
Posted via RS Mobile | |
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11-25-2012, 09:58 AM
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#2064 | | I STILL don't get it
Join Date: Jun 2006 Location: Moody
Posts: 496
Thanked 14 Times in 11 Posts
Failed 1 Time in 1 Post
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^
Doesnt the OP have months remaining on his contract?
Cho its a smoking deal for someone whos nowhere near the end of contract lol
Posted via RS Mobile | |
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11-25-2012, 10:19 AM
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#2065 | | I bringith the lowerballerith
Join Date: Mar 2002 Location: Vancouver
Posts: 1,103
Thanked 107 Times in 60 Posts
Failed 31 Times in 12 Posts
| Quote:
Originally Posted by xilley I called and asked for free HUP and they declined, fucking assholes i m already done with my contract and they still wont budge.
POS, said I got the 6 gig super plan so its already a promotion. and you cant get any credit either. wtf?
shes like " i was gonna give you 200 dollar credit for you phone upgrade " but now i see you got the 6 gig plan I cant.
WTF ! | Read from other cell phone forums they said the 6GB plan is already a super promotion plan and all the reps cannot apply any additional credits, HUP.
YMMV maybe try to call again and see?
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ATTACK
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11-25-2012, 10:20 AM
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#2066 | | I bringith the lowerballerith
Join Date: Mar 2002 Location: Vancouver
Posts: 1,103
Thanked 107 Times in 60 Posts
Failed 31 Times in 12 Posts
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For the ppls who recently got the SGS3 for $0 did you call retentions and what kind of new phone plan did you get?
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ATTACK
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11-25-2012, 10:35 AM
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#2067 | | Rs has made me the woman i am today!
Join Date: Jan 2002 Location: coq
Posts: 4,385
Thanked 6 Times in 4 Posts
Failed 0 Times in 0 Posts
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anyone have any sort of luck getting a better family plan?
right now i have
500 mins local calling
unlimited txt, pic msg, to family members
unlimited calls after 6pm
caller id
1gb shared data
im paying 140 ish after taxes
telus was offering me alot more for about 15 more after taxes
rogers would let me speak to retention(or loyalty) department
and would ignore any reason to why i couldnt speak to them.
any customer service rep ive talked to either have been a real dick or completely useless and try to add more shit to my plan.
Ive been with robbers for more than 15 years with the same number and they only recognize that ive been with the company since 2008???? wtf
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BBBBBBBBBBBOOOOOOOUUUUUUUUUUUUUUUUUUU!!!!!!!
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11-25-2012, 10:51 AM
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#2068 | | I bringith the lowerballerith
Join Date: Mar 2002 Location: Vancouver
Posts: 1,103
Thanked 107 Times in 60 Posts
Failed 31 Times in 12 Posts
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Can any posters tell us how you got 75% off the early upgrade fee - i.e how many months left on your contract and what did you orginally signed for?
I have completed 22/36 month contract and Robbers is only offering a $100 discount off the early upgrade fee.
Also I'm pretty mad that I've been having to pay for the Systems Access Fee + 911 fee for the same 22 months (WTF is this!!!!!!!)
__________________
ATTACK
Last edited by sh0n; 11-25-2012 at 11:01 AM.
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11-25-2012, 11:00 AM
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#2069 | | I bringith the lowerballerith
Join Date: Mar 2002 Location: Vancouver
Posts: 1,103
Thanked 107 Times in 60 Posts
Failed 31 Times in 12 Posts
| Quote:
Originally Posted by silvercivicdx anyone have any sort of luck getting a better family plan?
right now i have
500 mins local calling
unlimited txt, pic msg, to family members
unlimited calls after 6pm
caller id
1gb shared data
im paying 140 ish after taxes
telus was offering me alot more for about 15 more after taxes
rogers would let me speak to retention(or loyalty) department
and would ignore any reason to why i couldnt speak to them.
any customer service rep ive talked to either have been a real dick or completely useless and try to add more shit to my plan.
Ive been with robbers for more than 15 years with the same number and they only recognize that ive been with the company since 2008???? wtf | I'm assuming this is 2 lines - i.e 1 couple in a family?
If so it's $140 for 2 lines.
The problem I see for this plan is that they can't apply as many discount credits on the separate components.
Rogers usually break it down as follows:
Voice Plan
Data Plan
Voice Mail
Extras (LD, Rogers Network Calling, Unlimited Incoming, Etc)
If you get credits for each, which is what the retentions department do then you can potentially bring each line to $50-60 and get the services you want.
Your best bet is to call Rogers retention to see what they can offer you.
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ATTACK
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11-25-2012, 11:28 AM
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#2070 | | Banned By Establishment
Join Date: Jul 2008 Location: Infiniti
Posts: 2,457
Thanked 2,121 Times in 669 Posts
Failed 850 Times in 230 Posts
| Quote:
Originally Posted by sh0n Read from other cell phone forums they said the 6GB plan is already a super promotion plan and all the reps cannot apply any additional credits, HUP.
YMMV maybe try to call again and see? | you know what.. I told my gf to call and with one call they waived it.
but I have my doubts, so we ll see what happens.
fricking sexist robbers.
and yeah they said 6gig super plan is a "super promotion" so they cant give out credits, but fuck I see people with exact same plans, add ons and paying LESS but still getting free phones.
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11-25-2012, 11:29 AM
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#2071 | | I bringith the lowerballerith
Join Date: Mar 2002 Location: Vancouver
Posts: 1,103
Thanked 107 Times in 60 Posts
Failed 31 Times in 12 Posts
| Quote:
Originally Posted by xilley you know what.. I told my gf to call and with one call they waived it.
but I have my doubts, so we ll see what happens.
fricking sexist robbers.
and yeah they said 6gig super plan is a "super promotion" so they cant give out credits, but fuck I see people with exact same plans, add ons and paying LESS but still getting free phones. | Yeah it's like that YMMV pending on who calls, what rep you get, time of day, the original plan you had -etc
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ATTACK
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11-25-2012, 11:35 AM
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#2072 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,090
Thanked 4,367 Times in 1,137 Posts
Failed 192 Times in 75 Posts
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I realize I'm beating a dead horse here, but this is kind of one of the main reasons I jumped ship from Rogers. It's one thing for people to call retentions and get better deals just because they know (or want to cancel), but it's quite another thing to have absolutely no apparent consistency or standards. 7-year customer paying $80/mo, and when I had three lines (me, gf, family friend staying in the country), they still wouldn't cut me a break.
I won't get LTE for a couple years, but I can live with that for a good deal on my bill and a company that doesn't do its best to walk all over me.
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11-25-2012, 11:53 AM
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#2073 | | RS.net, where our google ads make absolutely no sense!
Join Date: Mar 2010 Location: vancouver
Posts: 914
Thanked 317 Times in 173 Posts
Failed 2 Times in 2 Posts
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anyone know deals for adding data to an existing retention plan? Last person I talked to offered me 100 mb for 10$ ....
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11-25-2012, 12:21 PM
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#2074 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
| Quote:
Originally Posted by sh0n Can any posters tell us how you got 75% off the early upgrade fee - i.e how many months left on your contract and what did you orginally signed for?
I have completed 22/36 month contract and Robbers is only offering a $100 discount off the early upgrade fee.
Also I'm pretty mad that I've been having to pay for the Systems Access Fee + 911 fee for the same 22 months (WTF is this!!!!!!!) | I just asked man, I had 14 months left on my contract. Simply called in and said i wanted a new phone is there anything you can do to help out on the HUP. Said she can only give 75% off max. It would have been 100% because they were having a promo via retention but I missed it by a couple days.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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11-25-2012, 01:37 PM
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#2075 | | I subscribe to Revscene
Join Date: Feb 2002 Location: V6A-Ctown
Posts: 1,914
Thanked 181 Times in 52 Posts
Failed 2 Times in 1 Post
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Just did an HUP for a 16GB S3.
Waived the $156 upgrade fee + $35 admin fee but had to pay $89 for the phone.
I brought up the black friday promo but CSR said if they gave me the phone free they wouldn't be able to waive the upgrade fees.
Also getting a $50 Shopping Channel gift card.
Also confirmed my plan would stay intact and all my credits would be renewed. Definitely gotta keep an eye on the upcoming bills.
250 Wkday & Unlimited Eve/Wknd 20.00
Savings: Data Discount -5.00
Value Pack* 10.00
6GB Data Service Plan 30.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.75
System Access Fee 6.95
Other charges and credits
Savings: Monthly Plan Discount - 3 Year -15.00
.............
Total before taxes: $47.70
HST 5.72
Total for Wireless: $53.42
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