Robbers Retentions: Loyalty? (Rogers)

[dasani604]

Originally Posted by xilley

FUCKING ROGERS BACKORDERED MY PHONE TWICE ALREADY !

Which phone?

I ordered my parents iPhone 5s and they were backordered for a good 2 weeks.

[Nechako87]

That is exactly what I did. Then robbers turned around and offered me the same plan with only 1gb of data. I'm seeing if I can cancel my Fido plan now, because it will cost me 75 bucks altogether just to switch over to Fido. All I've gotten so far is the SIM card mailed to my house, so I can eat the 10 bucks

Originally Posted by Lomac

My contract with Rogers is up soon and I'm tempted to port my number over to Fido in order to take advantage of their current $57 promotion. It's cheaper than what I currently pay, and I only get the following:

200 Anytime minutes
Unlimited Early Evening (6pm start) and Weekends
Unlimited Texts
Limited VM
Call Display
Call Waiting
500mb Data

Allegedly I'm also supposed to have Visual Voicemail and WhoCalled (whoopdeedoo!), but those have never worked on my phone.



Edit: Oh, wtf... they got rid of the credit I had for the early evening calling. I was told that was supposed to last the remainder of my contract. Fuckers.

[winson604]

Originally Posted by silvercivicdx

so my wife is up for early upgrade
we received an email saying she can get a new phone
with the 35 dollar fee waived and some 50 dollar gift card.

we go into rogers store, they dont have any confirmation of this email
i show the guy helping me he says that we have to call the 1866 number
and the lady on the other line says yes we can but iphone 5 is not hardware upgradable

anyone know the reason behind this?

Read the following RFD thread. Tons of people who got the text message or email ran into the same problems with the Iphone 5 and Note II

[Elect] Rogers NO UPGRADE FEE + $50 off new phone (even iphone5!) + $100 gift card - RedFlagDeals.com Forums

[dasuperstar]

Hey guys I finally settled my plans. It took me 1 MO of negotiating because 1 retention rep change my plan without my consent.

Guess who offer me this?

$55 (My Plan)

Unlimited Canada Wide
Unlimited Texting World Wide
2GB LTE with tethering
Visual VM
CD

$43ish X 2 (Mom and Dad)

250 min
Unlimited starting 5PM
500 MB Data
250 TXT CAN/US/INT
Visual VM
CD

+ half off in upgrading to iPhone 5

[cho]

just heads up if you have an iphone 5, watch your internet usage

i went from a iphone 4 -> s3, and my data usage skyrocketed from like 500mbish to about 3gigs

[shenmecar]

bcuz LTE, but still thats a lot. i average 2gb with LTE
Posted via RS Mobile

[sh0n]

Originally Posted by Plush

Hey guys I finally settled my plans. It took me 1 MO of negotiating because 1 retention rep change my plan without my consent.

Guess who offer me this?

$55 (My Plan)

Unlimited Canada Wide
Unlimited Texting World Wide
2GB LTE with tethering
Visual VM
CD

$43ish X 2 (Mom and Dad)

250 min
Unlimited starting 5PM
500 MB Data
250 TXT CAN/US/INT
Visual VM
CD

+ half off in upgrading to iPhone 5

The $55 plan is solid!

[xilley]

Originally Posted by Plush

Hey guys I finally settled my plans. It took me 1 MO of negotiating because 1 retention rep change my plan without my consent.

Guess who offer me this?

$55 (My Plan)

Unlimited Canada Wide
Unlimited Texting World Wide
2GB LTE with tethering
Visual VM
CD

$43ish X 2 (Mom and Dad)

250 min
Unlimited starting 5PM
500 MB Data
250 TXT CAN/US/INT
Visual VM
CD

+ half off in upgrading to iPhone 5

I honestly dont see how the 55 dollar plan is a crazy deal.

if they cut it to 50 taxed in then OK but 55 with 2 gig.. soso

fido has exact plan with unlimited everything and 2 gig for $57.
not to say yours is a NEGOTIATION.

[extracrunchie]

Originally Posted by silvercivicdx

so my wife is up for early upgrade
we received an email saying she can get a new phone
with the 35 dollar fee waived and some 50 dollar gift card.

we go into rogers store, they dont have any confirmation of this email
i show the guy helping me he says that we have to call the 1866 number
and the lady on the other line says yes we can but iphone 5 is not hardware upgradable

anyone know the reason behind this?

you have to call the rogers 1800 number, the retail store doesnt know anything.

I got my Note 2 for $283 after tax - $50 for $233.

[shenmecar]

Originally Posted by xilley

I honestly dont see how the 55 dollar plan is a crazy deal.

if they cut it to 50 taxed in then OK but 55 with 2 gig.. soso

fido has exact plan with unlimited everything and 2 gig for $57.
not to say yours is a NEGOTIATION.

Well, rogers plans are eligible for iPhones, the Fido plan isn't

[xilley]

Originally Posted by shenmecar

Well, rogers plans are eligible for iPhones, the Fido plan isn't

not following.. I thought he was referring to rogers..

[kitsune]

Originally Posted by xilley

not following.. I thought he was referring to rogers..

I think its because you mentioned the fido plan to compare with.. and hes saying that with rogers u are eligible for the iphone as opposed to fido, which cant?

The plan I got for my brother is:
300 min
Ultd msg
Evenings and weekends after 6
Mini VP
2gb north american data
$59
And Futureshop had a killer deal back then to retain customers..
$250 credit over 10 months. . But they effed up and it took a month to finally get through to someone smart enough. . who just threw in the whole $250 cuz they didnt have such a code in their system.
I got the early upgrade and activation fee waived as well.
Posted via RS Mobile

[DC5-S]

$60 my plan

Unlimited Canada Wide
Unlimited Texting
3GB LTE
Visual VM
CD

[z3german]

$62.xx

300 min
unlimit text canada
100 int. text
6pm early
my 10
6 gb
call display
visual VM
ringbacks

upgrading to note 2

[Fafine]

Originally Posted by xilley

not following.. I thought he was referring to rogers..

the 57$ plan is only for 2 year contracts and post paid month to month.

[shenmecar]

cancelled two lines last month, ported to Fido so my cancellations should only be $200 + tax ($100 each). Got my final bill from rogers asking for $7xx.xx.

WTF.

Called in and they said I will need to pay this and they will credit me the difference since I had a note left on the account before I ported. Only problem is that it will take up to 1 month for the credit to be put back on the account. So Rogers effectively has ~$500 of my money to spend for 1 month.

WTF.

Rogers.

[Sushi604]

Originally Posted by shenmecar

cancelled two lines last month, ported to Fido so my cancellations should only be $200 + tax ($100 each). Got my final bill from rogers asking for $7xx.xx.

WTF.

Called in and they said I will need to pay this and they will credit me the difference since I had a note left on the account before I ported. Only problem is that it will take up to 1 month for the credit to be put back on the account. So Rogers effectively has ~$500 of my money to spend for 1 month.

WTF.

Rogers.

Yeah I'm in the same pickle. Will receive a 175 credit on the phone which will be paid out over the course of a couple months.
Posted via RS Mobile

[SB7]

I have 11 months left with my rogers 3 years plan.

I asked if I could do an early hardware upgrade and they waive the 11 months left cancellation fee at 15$ a month = 165$.

They said the best they could do was reducing the fee in half (~80$)

Think I can do better? I'm interested in getting the note 2 and i've been with rogers for quite a long time along with my other family members.

Do you guys think I can get the whole 11 months waived? Or maybe get a discount on the phone as well as it is nearing Christmas?

Any help/suggestions would be greatly appreciated!

[m3thods]

Originally Posted by striker_boi7

I have 11 months left with my rogers 3 years plan.

I asked if I could do an early hardware upgrade and they waive the 11 months left cancellation fee at 15$ a month = 165$.

They said the best they could do was reducing the fee in half (~80$)

Think I can do better? I'm interested in getting the note 2 and i've been with rogers for quite a long time along with my other family members.

Do you guys think I can get the whole 11 months waived? Or maybe get a discount on the phone as well as it is nearing Christmas?

Any help/suggestions would be greatly appreciated!

As far as waiving the entire fee, I doubt it. As for a discount on the phone, I walked past wireless wave in metro selling a bell note 2 for 60 (3 year activation). So I guess you can bring that up and start from there.
Posted via RS Mobile

[kchan]

Originally Posted by m3thods

As far as waiving the entire fee, I doubt it. As for a discount on the phone, I walked past wireless wave in metro selling a bell note 2 for 60 (3 year activation). So I guess you can bring that up and start from there.
Posted via RS Mobile

not entirely true

i was able to get my gf early upgrade fee fully waived and she had 18 months left on her 3 contract

i demanded a manager after the retention person would only waive 50% of the fee

[saucywoman]

Originally Posted by m3thods

As far as waiving the entire fee, I doubt it. As for a discount on the phone, I walked past wireless wave in metro selling a bell note 2 for 60 (3 year activation). So I guess you can bring that up and start from there.
Posted via RS Mobile

I got my 3GS July 2011 and in October I upgraded to the 4S and was only charged $79 for the phone; I got the early cancellation fee waived as well as got the $35 admin fee credited so yes it is possible
Posted via RS Mobile

[Mr.JDM]

just negotiated wife's phone plan.

$55 + tax
unlimited day time calls
unlimited evenings
unlimited world text msg's
caller id/ name display
voice mail
3gb lte data

waived $35 admin fee, $50 samsung rebate, $50 shopping channel gift card
no early upgrade fee as the contract was already up
got the note 2 for $99

first try and first offer. not too shabby. old plan was $50 with 200 daytime and 500mb of data.

[m3thods]

Originally Posted by Mr.JDM

just negotiated wife's phone plan.

$55 + tax
unlimited day time calls
unlimited evenings
unlimited world text msg's
caller id/ name display
voice mail

waived $35 admin fee, $50 samsung rebate, $50 shopping channel gift card
no early upgrade fee as the contract was already up
got the note 2 for $99

first try and first offer. not too shabby. old plan was $50 with 200 daytime and 500mb of data.

How much data? That looks like they matched the Fido offer, so I'm guessing you got 2gb?

[tomatogunk]

Originally Posted by striker_boi7

I have 11 months left with my rogers 3 years plan.

I asked if I could do an early hardware upgrade and they waive the 11 months left cancellation fee at 15$ a month = 165$.

They said the best they could do was reducing the fee in half (~80$)

Think I can do better? I'm interested in getting the note 2 and i've been with rogers for quite a long time along with my other family members.

Do you guys think I can get the whole 11 months waived? Or maybe get a discount on the phone as well as it is nearing Christmas?

Any help/suggestions would be greatly appreciated!

I've been using the following steps and have gotten pretty good results so far.

Call rogers and let them know that you're looking into cancelling your plan and inquiring about the cancellation fee. At this point they would ask you why. You will let them know that you found a really good plan to takeover which will save you some money.
They will usually transfer you to customer service at this point.
Customer service will be asking where you found the plan and what the plan is (they will try to match it). Just make up a plan with features and price to that of your liking. Don't be too greedy and add in a bunch of features at a really cheap price, no one is going to believe that. Be reasonable. Make sure that the "new plan" will be providing you value and monthly savings. And if you're looking to get a phone, let them know that the new plan will come with a free/discounted phone too.
At this point, they would be trying to match the plan and try to get you to "stay." This will be your chance to bargain and to get a good deal out of this. Good luck

In case you're wondering here is my plan:
150 daytime minutes
6 pm evenings/weekends
unlimited text messages
voicemail
caller id
6gb data

$45 taxes included.
I have credits to my bill for a total of $35. When the credits expire, I would just have to call in and have them renew it until the end of my term. I also have 50% off of the early upgrade fee ($100 - 50%)

[Mr.JDM]

Originally Posted by m3thods

How much data? That looks like they matched the Fido offer, so I'm guessing you got 2gb?

my bad... 3gb lte data.