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12-28-2012, 03:16 PM
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#2176 | | Even when im right, revscene.net is still right!
Join Date: Feb 2005 Location: VEGAS
Posts: 1,387
Thanked 198 Times in 131 Posts
Failed 77 Times in 32 Posts
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so i finally called in for my dads account. his contract expired. after spending a HOUR over the phone (30 with customer service then 30 with customer relations)
all they could offer me was 1000min/unlimited after 6pm/unlimited sms for $60 plus tax
they also price match their iphone 5 with telus pricing. i said bye. but will try another time
man i suck at negotiating. need to take tomatogunk advice
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12-28-2012, 10:18 PM
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#2177 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: Jul 2008 Location: vancouver
Posts: 1,523
Thanked 139 Times in 82 Posts
Failed 10 Times in 3 Posts
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probably too late, but is future shop still offering the iphone 5 for 0?
looking to renew my contract as well
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12-29-2012, 05:56 AM
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#2178 | | I Will not Admit my Addiction to RS
Join Date: Jun 2011 Location: Regina
Posts: 536
Thanked 251 Times in 101 Posts
Failed 29 Times in 8 Posts
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Originally Posted by wuuhoo  probably too late, but is future shop still offering the iphone 5 for 0?
looking to renew my contract as well | check futureshop?
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12-29-2012, 11:17 AM
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#2179 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Originally Posted by racerman88 Does it make a difference as to what time I call in? I have been calling in around 8pm so that I would be the last customer for the detentions csr hoping to get better results.
Didn't work last night. | Heard from an ex employee that the best time to call in is 5-10 mins before they close which is I think 11pm? Because reps want to leave their night shift on time and are more likely to give you stuff. Of course this is YMMV like anything else but worth a shot.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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12-29-2012, 12:18 PM
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#2180 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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Originally Posted by winson604 Heard from an ex employee that the best time to call in is 5-10 mins before they close which is I think 11pm? Because reps want to leave their night shift on time and are more likely to give you stuff. Of course this is YMMV like anything else but worth a shot. | Guess I will call in 8:30pm then. Took me a week to get what I wanted last time. I was hoping it would be quicker this time with the Virgin and Fido $56 plans.
Last edited by racerman88; 12-30-2012 at 01:40 PM.
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12-29-2012, 12:22 PM
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#2181 | | Head Moderator
Join Date: Dec 1982 Location: Great White Nor
Posts: 22,661
Thanked 6,462 Times in 2,081 Posts
Failed 98 Times in 51 Posts
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Originally Posted by racerman88 Damn, I must have got a bad rep. He would not match the Fido or Virgin $56 plans. He only gave my wife the equivalent at the same rate that she is paying now at $72 | Weird. I called in and told them I was contemplating porting my number over to Fido to take advantage of that plan. The rep I talked to had no problem matching it. That said, he told me that Rogers had no 2gb plan, so I had the option of taking a 1 or 3gb option. I opted for the 3gb, but had to pay an extra couple bucks. Since I wasn't calling in to get an actual retentions plan, I didn't particularly care.
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12-30-2012, 07:54 PM
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#2182 | | 14 dolla balla aint got nothing on me!
Join Date: Jul 2002 Location: Burnaby
Posts: 673
Thanked 222 Times in 72 Posts
Failed 71 Times in 9 Posts
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This is the plan i negotiated today
super 6gb plan
Iphone value pack, 15 dollar credit
64.72 taxes in for 3 years
Hup with iphone 5 32gb, 156.48 taxes in.
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12-31-2012, 04:42 PM
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#2183 | | Proud to be called a RS Regular!
Join Date: Oct 2009 Location: van
Posts: 125
Thanked 21 Times in 13 Posts
Failed 10 Times in 2 Posts
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Originally Posted by wuuhoo probably too late, but is future shop still offering the iphone 5 for 0?
looking to renew my contract as well | If its too late, just give Rogers a call.
I just called Rogers and asked them to TRY to match BB or FS promotion.
The rep offered me 16gb iphone 5 for 29.99
or S3 16gb for free.
(Without changing or resigning my current plan)
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01-01-2013, 09:58 AM
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#2184 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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Originally Posted by heero78 If its too late, just give Rogers a call.
I just called Rogers and asked them to TRY to match BB or FS promotion.
The rep offered me 16gb iphone 5 for 29.99
or S3 16gb for free.
(Without changing or resigning my current plan) | They offered you that price without signing a new contract? or renewal? What?
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01-01-2013, 08:43 PM
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#2185 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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Originally Posted by teddyah This is the plan i negotiated today
super 6gb plan
Iphone value pack, 15 dollar credit
64.72 taxes in for 3 years | Excuse my ignorance, but is the super 6 in reference to the 6 gigs of data?
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01-02-2013, 04:54 AM
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#2186 | | I Will not Admit my Addiction to RS
Join Date: Jun 2011 Location: Regina
Posts: 536
Thanked 251 Times in 101 Posts
Failed 29 Times in 8 Posts
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Originally Posted by racerman88 Excuse my ignorance, but is the super 6 in reference to the 6 gigs of data? | My super plan includes:
6 gig of data
300 weekday
My10 Canadawide
unlimited text
unlimited calls 6pm weekday/weekends
$12 value pack -$15 credit
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01-02-2013, 05:48 AM
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#2187 | | Say NO to blade grinders!
Join Date: Apr 2001 Location: Vancouver
Posts: 8,083
Thanked 1,256 Times in 580 Posts
Failed 67 Times in 49 Posts
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Originally Posted by racerman88 Guess I will call in 8:30pm then. Took me a week to get what I wanted last time. I was hoping it would be quicker this time with the Virgin and Fido $56 plans. | They are on Pacific time. You would need to call at 10:45pm or later if you really want to catch someone late.
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01-02-2013, 01:12 PM
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#2188 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Originally Posted by HachiSix They are on Pacific time. You would need to call at 10:45pm or later if you really want to catch someone late. | lol the call center is on eastern time and close at midnight 9pm pacific time.. unless you are from another time soon you need to adjust to whatever 9pm pacific time is. and just a word of advice if you call TOO LATE towards the end you'll be put on hold forever or just get cut off after a while.
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01-02-2013, 01:17 PM
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#2189 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
|  i should start my own rogers/fido iphone 5 unlocking business since no one can do a factory unlock on it right now lol. just got my 3rd contracted iphone 5 unlocked from rogers | |
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01-02-2013, 01:24 PM
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#2190 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Also don't worry so much about factoring time to be transferred to retention. Retention does have a direct number.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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01-02-2013, 01:43 PM
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#2191 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Originally Posted by winson604 Also don't worry so much about factoring time to be transferred to retention. Retention does have a direct number. | you are still better off calling customer service to get transferred over. priority sequence vs regular. customer that gets transferred will be moved to the top of the queue that's just how it is with all call centers.
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01-02-2013, 02:42 PM
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#2192 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,078
Thanked 1,818 Times in 943 Posts
Failed 85 Times in 24 Posts
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Originally Posted by terkan you are still better off calling customer service to get transferred over. priority sequence vs regular. customer that gets transferred will be moved to the top of the queue that's just how it is with all call centers. | Yes but if someone is trying to use the call right before they close technique you don't know how long it will take before getting training transferred. Posted via RS Mobile | |
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01-02-2013, 02:43 PM
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#2193 | | Proud to be called a RS Regular!
Join Date: Jun 2006 Location: Vancouver
Posts: 135
Thanked 81 Times in 27 Posts
Failed 1 Time in 1 Post
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Originally Posted by terkan lol the call center is on eastern time and close at midnight 9pm pacific time.. unless you are from another time soon you need to adjust to whatever 9pm pacific time is. and just a word of advice if you call TOO LATE towards the end you'll be put on hold forever or just get cut off after a while. | Actually it's open until 11PM PST on weekdays and 9PM PST weekends
Heard that system goes down for maintenance almost nightly though so they may not be able to complete the changes if you call TOO late Posted via RS Mobile | |
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01-02-2013, 03:11 PM
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#2194 | | Say NO to blade grinders!
Join Date: Apr 2001 Location: Vancouver
Posts: 8,083
Thanked 1,256 Times in 580 Posts
Failed 67 Times in 49 Posts
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Originally Posted by terkan lol the call center is on eastern time and close at midnight 9pm pacific time.. unless you are from another time soon you need to adjust to whatever 9pm pacific time is. and just a word of advice if you call TOO LATE towards the end you'll be put on hold forever or just get cut off after a while. | Did you just completely write off all the staff at Metrotown. Maybe you should try calling them before you 'lol'.
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01-02-2013, 08:07 PM
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#2195 | | Proud to be called a RS Regular!
Join Date: Oct 2009 Location: van
Posts: 125
Thanked 21 Times in 13 Posts
Failed 10 Times in 2 Posts
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Originally Posted by BaoTurbo They offered you that price without signing a new contract? or renewal? What? | For the iphone 5 16gb/Samsung S3 16GB
No need to renew or re sign a contract.
I actually just called in again because I wanted to upgrade my data plan to LTE.
After spending 1 hour and 15 minutes on the phone, I got this:
unlimited local calling
unlimited canada text/video/pic messages
1GB LTE data
Caller ID/voice mail/ all those value pack gimmicks
for 50 dollars a month plus tax
and the rep offered me a Galaxy S3 32 GB for 60 bucks as long as I am willing to renew my contract.
Last edited by heero78; 01-02-2013 at 08:33 PM.
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01-02-2013, 08:25 PM
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#2196 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Originally Posted by heero78 For the iphone 5 16gb/Samsung S3 16GB
No need to renew or re sign a contract.
I actually just called in again because I want to upgrade my data plan to LTE.
After spending 1 hour and 15 minutes on the phone, I got this:
unlimited local calling
unlimited canada text/video/pic messages
1GB LTE data
Caller ID/voice mail/ all those value pack gimmicks
for 50 dollars a month plus tax
and the rep offered me a Galaxy S3 32 GB for 60 bucks as long as I am willing to renew my contract. | lol, i'm pretty sure you are going to end up with a contract. the system will automatically do it unless you are some how going to get a $700 credit on your account. they can't just put whatever price for the phone they want. by not resigning or renewing a contract with a proper plan there's automatically going to be a 699 or whatever the price of the phone's charge on it. and i don't see them crediting you manually close to $700bux without someone getting fired so ya..  | |
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01-02-2013, 08:30 PM
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#2197 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Originally Posted by HachiSix Did you just completely write off all the staff at Metrotown. Maybe you should try calling them before you 'lol'. | ya i lol.. metrotown call center close at 9pm pacific time so what are you smoking?? i said the call center close at midnight eastern time which is 9pm pacific time... regardless of where the call center is at they'll just reroute your call to the one that's open... they close at 9pm PACIFIC TIME why don't u try calling them now and find out?
Last edited by terkan; 01-02-2013 at 09:04 PM.
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01-02-2013, 08:31 PM
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#2198 | | Proud to be called a RS Regular!
Join Date: Oct 2009 Location: van
Posts: 125
Thanked 21 Times in 13 Posts
Failed 10 Times in 2 Posts
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Originally Posted by terkan lol, i'm pretty sure you are going to end up with a contract. the system will automatically do it unless you are some how going to get a $700 credit on your account. they can't just put whatever price for the phone they want. by not resigning or renewing a contract with a proper plan there's automatically going to be a 699 or whatever the price of the phone's charge on it. and i don't see them crediting you manually close to $700bux without someone getting fired so ya.. | for the 16gb devices, i dont have to re-sign. I made sure of that. Even got the reference number just in case.
but if I want any of the 32gb s3/ip5, I have to re-sign.
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01-02-2013, 09:03 PM
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#2199 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Originally Posted by heero78 for the 16gb devices, i dont have to re-sign. I made sure of that. Even got the reference number just in case.
but if I want any of the 32gb s3/ip5, I have to re-sign. | if that's the case jump all over the 16gb lol worse case scenario you are eligible to upgrade again in 30days lol since u didnt renew ur contract  | |
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01-02-2013, 09:12 PM
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#2200 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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Originally Posted by terkan lol the call center is on eastern time and close at midnight 9pm pacific time.. unless you are from another time soon you need to adjust to whatever 9pm pacific time is. and just a word of advice if you call TOO LATE towards the end you'll be put on hold forever or just get cut off after a while. | This is what I was told by the retentions csr in TO that they close at 9pm Pacific M-F and 6pm on weekends.
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