Fido Retention Plans

[superSandhu]

originally had:

350 daytime mins
unlimited even/week at 7
unlimited text
unlimited incoming
caller id
no data
$57.00 after taxes

called fido yesterday and got offered:

250 anytime
unlimited even/week @ 5pm
Fido to Fido
2500 text messages
CID
VM
100MB Data

and iPhone4 confirmed and otw with fido dollars

$42 after taxes

[Nismo Fanboy]

I am currently on a three-year plan with Fido. It ends on May, 2011.

I was wondering if it is possible to get a retention plan this early?

I plan to sign another 2 or 3 years with them if I can get a good plan.

[Si]

Originally Posted by Nismo Fanboy

I am currently on a three-year plan with Fido. It ends on May, 2011.

I was wondering if it is possible to get a retention plan this early?

I plan to sign another 2 or 3 years with them if I can get a good plan.

You should be able to do it 6 months before your current contract ends... so sometime in December.

[racerman88]

Originally Posted by winson604

Fido has been calling me leaving me voicemails and text messages for a few days now and I finally called them back today and got the following.

$35 for unlimited mins
free voicemail and caller ID for the rest of my contract (1 year left)
2500 text messages
SAF waived

You didn't do any negotiating?

[ilvtofu]

Originally Posted by superSandhu

originally had:

350 daytime mins
unlimited even/week at 7
unlimited text
unlimited incoming
caller id
no data
$57.00 after taxes

called fido yesterday and got offered:

250 anytime
unlimited even/week @ 5pm
Fido to Fido
2500 text messages
CID
VM
100MB Data

and iPhone4 confirmed and otw with fido dollars

$42 after taxes

I got the same but @ $50 for 6gb data 3yr contract on the data though. Have you used the iphone before? 100mb might not be enough, although both my parents use like... 15mb on their 3gs -_-

[superSandhu]

I have iphone 3g right now and i dont have a data plan i just use wifi so the 100mb is just a nice extra. I was planning on selling iphone4 and gettin a berry anyways which i heard uses a lot less data than iphones
Posted via RS Mobile

[atrin]

They called me this morning, coincidentally right after I read about the Mobilicity announcement for their launch tomorrow. I was at work, told them to call me on weekend. Later I ate dinner and had time so I called 611, connected to CSR and told them loyalty called me earlier today. I explained I wanted a lower monthly rate then continued to politely review what I would like to expect to be added and see if it was possible until he could no longer give me any more freebies/credits things like that. Took like 40 minutes and was quite pleasant.

3 year renewal - current contract ending in December 2010. Been with them at least 5 years now I think.

New plan

$25:
250 daytime minutes
1000 minutes for evening at 5pm/weekends
Unlimited Fido to Fido/Rogers +$10
Unlimited incoming
Caller ID/Visual voice mail+2500 outgoing CDN texts
Flex Data plan (I average ~100mb to 300mb):
$10 up to 100mb
$15 up to 150mb
$20 up to 500mb
$25 up to 1gig

no SAF, 911 (Paid these for the longest time)

Pretty much $25+$10 for voice/text plus at least $10 for data, most likely $20.
Total: $50.40 for 100mb, $56 for 150mb, or $61.60 for 500mb after taxes

My previous retention plan negotiated back in 2007 I think (took me about 3 calls over like a week to get):

Old plan

$25:
200 daytime
1000 evening 7pm/weekends
Unlimited incoming and F2FR
CID
+SAF+911

+ $25 500mb month to month + $5 for 200 text messages.

Total: ~$72.20 after tax


Getting 16gb Iphone 4, using like 70 fido dollars and they told me after about 2 billings cycles they will deposit back 50 fido dollars for me.

Pretty happy I guess, got everything covered and will save about at least $10 a month.

[sellphone]

how do u get retnetion plan

[mako]

Originally Posted by sellphone

how do u get retnetion plan

Just google it.
Posted via RS Mobile

[soupbandit]

Do all carriers have retention plans?

[jeff19]

^ only main carriers (fido,rogers,etc.). the newer brands don't (koodo,wind,chatr,etc.)

[Makaveli]

35 - unlimited local calling
10 - flex data
10 - vm, cid, 2500txt.. ect
__
55 + taxes = $61.60

Plus free iphone 4 sent directly from retention.

[willystyle]

TBH, I just went through the last page or so and most of the fido retention plans don't even look like retention when you stack them up against Mobilicity's F&F's $40 plan, has anyone used that as bargaining chips with Fido? did they offer anything similar or better?

[Kamui712]

^ nope.

I had one year left on my contract. Called into Fido and told them what Mobilicity is offering and if they could match it. Both times I called in, the CSR said they couldn't match it, in fact they told me they couldn't do anything to lower my bill period.

I politely thanked them, and the next day went down to a Mobilicity dealer and got their unlimited $40 promo plan.

Now... I never worry about minutes or data usage. I can text to friends internationally (free), and call all over Canada.
It's basically one less thing I have to worry about at the end of the month, I used to have to check on my bills every time to make sure I wasn't overcharged or wrongly charged.


with Fido I had:
250 Daytime
F2F
5pm early evening
vm, cid, 2500 text
500mb data
$70/month

at Mobilicity:
everything unlimited + free calling across Canada and US
$40/month

I did the math, 5 months with mobilicity, I save more than what I would pay on my cancellation fee with Fido. Seriously, the only thing I worry about now is whether my phone has enough juice.

Overall, I'm happy I left Fido. I would encourage people to support Mobilicity and WIND (not chtr), their coverage isn't as good right now but I'm sure with more customers that will change. Phone selections aren't as vast as the Big 3, but there's enough phones that will work with Mobilicity that its really not a big issue.

[moky]

it would really depend on the retentions rep you get, and probably the timing too.
i used to have this as my phone plan:

200 daytime
unlimited evenings/weekends 5pm
fido-fido text/call entire canada (i can be in TO and call BC fido, and not get charged)
unlimited incoming (i get a lot of international calls)
cid, vm, who called
$65 + saf etc (circa 2005)

my retentions plan i have now:
unlimited local calls
unlimited texting/calling FROM anywhere in canada TO anywhere in North America
cid, vm, whocalled
$40+tax
basically so long as im in canada, i dont get charged for anything

i dont have data since i dont need data. the biggest worry i would have with the new carries like WIND or MOBILICITY is their coverage and zone. my friend using WIND was in 38th and granville in vancouver, and she got charged for roaming. WTF IS THAT.

[baggdis300]

with mobilicity you get your 40$ plan but you also get global text, data and north america wide calling.(thats right all of usa and canada)

and another thing with mobilicity is that you do not get charged roaming even if your phone says roaming, once you start to roam your phone will not work.

and all of vancouver/richmond/burnaby/surrey is covered

[moky]

^^ so u can be say down in florida, and you wont pay roaming with mobilicity...?

[Kamui712]

Your friend probably didn't know how to set up her phone to only work on WIND.

Even though Mobilicity allows free roaming for now, I've set my phone up to only work on Mobilicity frequencies my phone won't roam at all. I did the same thing when I was with Fido.

Your plan is pretty good, maybe they didn't have that in place yet when I called in. No matter, it's done now.

[moky]

it's highly probable that she didnt know how to activate/deactivate roaming, but right smack dab in the middle on vancouver and her phone goes roaming...? now that was questionable.

i got my plan around october

[Kamui712]

Not really, my understanding is that phone's scan for the best reception available. If your phone is allowed to roam, then it'll jump onto w/e frequency is providing the best reception at the time.

[misteranswer]

Originally Posted by moky

it would really depend on the retentions rep you get, and probably the timing too.
i used to have this as my phone plan:

200 daytime
unlimited evenings/weekends 5pm
fido-fido text/call entire canada (i can be in TO and call BC fido, and not get charged)
unlimited incoming (i get a lot of international calls)
cid, vm, who called
$65 + saf etc (circa 2005)

my retentions plan i have now:
unlimited local calls
unlimited texting/calling FROM anywhere in canada TO anywhere in North America
cid, vm, whocalled
$40+tax
basically so long as im in canada, i dont get charged for anything

i dont have data since i dont need data. the biggest worry i would have with the new carries like WIND or MOBILICITY is their coverage and zone. my friend using WIND was in 38th and granville in vancouver, and she got charged for roaming. WTF IS THAT.

Actually, once you leave the Vancouver local calling area, each time you answer a call, you will be charged roaming.

[3dogs1cat]

new here! =) Im glad I found this site before we decided to renew our plan with FIDO. I read all the post last night and armed with all the new knowledge we decided to try to negotiate for a new 3 yr plan contract. =) We still have 6 months to go with the old plan.

So, we called FIDO (me and my husband were on a couples plan, a crappy one!) and I let my husband do all the talking. He managed to negotiate a really good plan and it came down to this basically:

For each of us at $60/account

350 anytime minutes
unlimited evening/ unlimited weekends
unlimited text local/international
unlimited MMS
voicemail
who called
call display
no SAF
and...
6GB of data

all for $60 a month, $120 for the two of us. Our previous plan was nothing comapred to this, with no data and shared minutes, we were paying $110 a month!

We also each get a new iphone4. FIDO retail stores has none, so we went to the source, APPLE STORE.

Nevertheless, I think we did good.

P.S

we were told that without all the freebies and the credit we supposedly would get every moth which is $15/account, it should be at least $75/account. so $120 plus GST of $6 is not bad, hey?

[willystyle]

I have 10 months left with my contract with Fido, so that works out to be $200 in total if I cancel now. I have $80 bucks from my Fido Rewards, can I use the rewards towards the ECF?

Originally Posted by Kamui712

^ nope.

I had one year left on my contract. Called into Fido and told them what Mobilicity is offering and if they could match it. Both times I called in, the CSR said they couldn't match it, in fact they told me they couldn't do anything to lower my bill period.

I politely thanked them, and the next day went down to a Mobilicity dealer and got their unlimited $40 promo plan.

Now... I never worry about minutes or data usage. I can text to friends internationally (free), and call all over Canada.
It's basically one less thing I have to worry about at the end of the month, I used to have to check on my bills every time to make sure I wasn't overcharged or wrongly charged.


with Fido I had:
250 Daytime
F2F
5pm early evening
vm, cid, 2500 text
500mb data
$70/month

at Mobilicity:
everything unlimited + free calling across Canada and US
$40/month

I did the math, 5 months with mobilicity, I save more than what I would pay on my cancellation fee with Fido. Seriously, the only thing I worry about now is whether my phone has enough juice.

Overall, I'm happy I left Fido. I would encourage people to support Mobilicity and WIND (not chtr), their coverage isn't as good right now but I'm sure with more customers that will change. Phone selections aren't as vast as the Big 3, but there's enough phones that will work with Mobilicity that its really not a big issue.

What phone did you end up getting with Mobilicity?

[Kamui712]

^ they told me I couldn't use my fido $$'s for EFC.

Currently, I'm using a HTC HD2 running sweet sweet Android. Mobilicity uses the same frequencies as t-mobile from the states, you can use their phones if you don't like what Mobilicity has to offer.

[moky]

Originally Posted by misteranswer

Actually, once you leave the Vancouver local calling area, each time you answer a call, you will be charged roaming.

confirmed it time and again with each retentions rep and retentions manager, they said so long as im in canada, whether i pick up or make a call anywhere in canada, im good. i'm currently on what they called the "canada/n.a." fido, unzoned.