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-   -   Fido Retention Plans (https://www.revscene.net/forums/545646-fido-retention-plans.html)

Mr.HappySilp 08-22-2014 02:45 PM

^^ doing a chat support with a fido rep online and basically he is saying only some customers are offer this deal while others aren't. That's a bad move on his part lol. Never ever say different customer gets different promos because then you are basically saying we treat customers differently.

Going to have some fun with him.

EDIT: I didn't get that plan but I was able to know anohter $5 off my bill till my contracts expire also got a $30 credit for my next bill. Basically I did the online chat support, that agent said different customer gets different promo so I wasn't happy saying that's not how they should treat loyal customers. Call in and spoke to the first agent let him know I want to cancel becasue I wasn't offer a plan my friend got. He made some bull crap saying this is only for AB/MB and no other provience have it. Which again I explain is not true and I want to cancel. He trasfner me another agent (cancellation dept) so I explain what happen and this is not good customer service becasue 1. they are offering to different promos to different customer 2. the agent who I talked to earlier outright lie about it. Let him know that's bad customer service and not acceptable so he offer $5 off my bill and $30 credit. This maeks my currently even better!

bobbinka 08-22-2014 05:12 PM

Quote:

Originally Posted by Mr.HappySilp (Post 8519978)
^^ doing a chat support with a fido rep online and basically he is saying only some customers are offer this deal while others aren't. That's a bad move on his part lol. Never ever say different customer gets different promos because then you are basically saying we treat customers differently.

Going to have some fun with him.

EDIT: I didn't get that plan but I was able to know anohter $5 off my bill till my contracts expire also got a $30 credit for my next bill. Basically I did the online chat support, that agent said different customer gets different promo so I wasn't happy saying that's not how they should treat loyal customers. Call in and spoke to the first agent let him know I want to cancel becasue I wasn't offer a plan my friend got. He made some bull crap saying this is only for AB/MB and no other provience have it. Which again I explain is not true and I want to cancel. He trasfner me another agent (cancellation dept) so I explain what happen and this is not good customer service becasue 1. they are offering to different promos to different customer 2. the agent who I talked to earlier outright lie about it. Let him know that's bad customer service and not acceptable so he offer $5 off my bill and $30 credit. This maeks my currently even better!

so how much are you paying and what's the plan?

Mr.HappySilp 08-22-2014 05:53 PM

My plan
Unlimited canada calling
Unlimited us and canada message
2gb of data
Voice mail, caller Id, who call
Regular price $57 now I got $10 off so it makes the plan $47. Not bad at all.

dub.g 08-22-2014 11:08 PM

wait so ur currently with fido under contract when u called happyslip?

iv been busy with work so ill call them tmr at 9am and try my luck.. i only made the switch to koodo 6 months ago..

update:
just got done talking to a fido rep.. got the plan.. they ask if i got the actual email from them and i just said yes... i figured they been getting lots of calls about this and just rejecting those who admitted they saw on a website. all in all talked for 15 mins no hassle.. they will mail me the sim and just port my current number once i have it

Mr.HappySilp 08-23-2014 02:31 PM

Quote:

Originally Posted by dub.g (Post 8520170)
wait so ur currently with fido under contract when u called happyslip?

iv been busy with work so ill call them tmr at 9am and try my luck.. i only made the switch to koodo 6 months ago..

update:
just got done talking to a fido rep.. got the plan.. they ask if i got the actual email from them and i just said yes... i figured they been getting lots of calls about this and just rejecting those who admitted they saw on a website. all in all talked for 15 mins no hassle.. they will mail me the sim and just port my current number once i have it

Yes I currently have a contract but looking at some people on RFD they were able to get that plan even though they are currently on fido. But honestly I am happy with my plan. Just testing waters to see if I can get more deals (which I did).So I am happy.

shenmecar 08-25-2014 02:00 PM

Quote:

Originally Posted by Mr.HappySilp (Post 8520052)
My plan
Unlimited canada calling
Unlimited us and canada message
2gb of data
Voice mail, caller Id, who call
Regular price $57 now I got $10 off so it makes the plan $47. Not bad at all.

$10 credit for how long?

Mr.HappySilp 08-25-2014 02:48 PM

Quote:

Originally Posted by shenmecar (Post 8521036)
$10 credit for how long?

They say it is till my contract expire. i check my bill a few months ago and under the discount it actually have the expire date but I just check again and I don't see the expire date......

tdeweyn 08-27-2014 10:49 AM

http://i61.tinypic.com/24glyes.png $50 + tax = $56

xeryusx 09-01-2014 06:38 PM

Quote:

Originally Posted by Uglydewey (Post 8521895)

Good deal! Thinkin its time I get mine lowered. That's basically what I have except i'm paying $75+

Tr1ll 09-01-2014 06:41 PM

Quote:

Originally Posted by Uglydewey (Post 8521895)

Quote:

Originally Posted by xeryusx (Post 8523822)
Good deal! Thinkin its time I get mine lowered. That's basically what I have except i'm paying $75+

Basically what I've got except I'm paying for caller ID :failed:

Hope to change that with my next renewal.

guurl 09-01-2014 07:27 PM

Quote:

Originally Posted by Uglydewey (Post 8521895)

I would love this deal if it actually has the 6gb data. How can I get this? Do I just call them? Right now I'm paying 55 with tax for 1gb so it comes to like 65.. and I always go over my data so annoying

Do you guys know if Fido will be getting the note 4? My contract is ending September and I heard its going to be released to the public this week.

tomatogunk 09-02-2014 05:26 PM

Not sure if it's mentioned anywhere on the forum and I didn't want to create a new thread just for this but I just got the $55 Koodoo MB/SK plan which is pretty much equal to the $65 plan that Fido is offering but I'm only paying $49.50 a month (-10% BYOD).

1. Walked in to FS and told them that I'm moving to MB and need a local number so I won't have to go through the trouble of getting a plan there once I arrive.
2. FS gave a MB number for the $55 unlimited 5GB data (-10% BYOD).
3. Registered account online and ported my local 604 number via Self-serve
4. Profit! I'm now able to make calls using my old 604 number and receive calls to my 604 as I would normally.

http://i.imgur.com/Ec0tAwW.png

Credits to ijcy of HoFo
How to get the $55- Koodo sk/mb plan.

Vansterdam 09-02-2014 05:28 PM

Quote:

Originally Posted by Uglydewey (Post 8521895)

curious when does your contract expire?

cause I really doubt they will give anyone this plan now even if you have been with Fido for over 5+ years and trying to renew your contract lol

I think this plan was only offered to people 2-3+ years ago

bobbinka 09-02-2014 06:18 PM

Quote:

Originally Posted by tomatogunk (Post 8524271)
Not sure if it's mentioned anywhere on the forum and I didn't want to create a new thread just for this but I just got the $55 Koodoo MB/SK plan which is pretty much equal to the $65 plan that Fido is offering but I'm only paying $49.50 a month (-10% BYOD).

1. Walked in to FS and told them that I'm moving to MB and need a local number so I won't have to go through the trouble of getting a plan there once I arrive.
2. FS gave a MB number for the $55 unlimited 5GB data (-10% BYOD).
3. Registered account online and ported my local 604 number via Self-serve
4. Profit! I'm now able to make calls using my old 604 number and receive calls to my 604 as I would normally.

when you port the number from your original provider (fido?), does that automatically end your fido monthly bill? do you still need to contact fido to cancel your original plan?

tomatogunk 09-02-2014 07:01 PM

make sure that you port it close to your billing cycle that way you'll get the most out of your previous provider. And no, you don't need to contact fido to cancel your original plan. Once the port is successful then fido will send you a final invoice for whatever amount you may owe.

bobbinka 09-02-2014 07:15 PM

Quote:

Originally Posted by tomatogunk (Post 8524328)
make sure that you port it close to your billing cycle that way you'll get the most out of your previous provider. And no, you don't need to contact fido to cancel your original plan. Once the port is successful then fido will send you a final invoice for whatever amount you may owe.

which koodo location did you go to?

edit* since this is a fido thread, i feel obligated to mention that I have a fido retention plan ($50, 6gb data etc), but my contract ended last month and they took off $15 in monthly credits. now seeking options

tomatogunk 09-02-2014 07:56 PM

went to the fs in bridgeport. IMO if you've been a long time customer with fido and if your monthly plan is more or less in the $65 range, then you might as well get the $65 plan and stick with them because you'll have more leverage with them for future deals. Going with the MB/SK Koodo plan on the other hand will save you money but once you call in and they realize that you've got a MK/SK plan but a 604 area code, that'll make them go :suspicious:

then again the "trick" has been up for almost a year now and yet I'm still able to take advantage of it

bobbinka 09-02-2014 08:14 PM

leverage... what? so i can get an extra $5 off the next $90/month plan they come out with? LOL

the retention plan i had is being grandfathered out, they will never offer anything like it again. if i stick with it on a month-to-month basis, it's $70 after tax. while compared to their new retarded plans, it still seems like a "deal", it's not.

tomatogunk 09-02-2014 08:37 PM

fair enough. I used to pay $36 for a grandfathered plan I had Robbers until they decide to phase out the credits. if you are getting the koodoo plan and have any questions, feel free to pm me

trollguy 09-24-2014 12:56 PM

Quote:

Originally Posted by Tr1ll (Post 8502958)
So right now I've got the following plan:

$ 25 Unlimited Evening and Week-Ends Plan - 100 weeday minutes (8 am to 7 pm) - Unlimited Eve/Wknd minutes (Evenings starting at 7 pm) - Unlimited text messages from Canada to Canadian wireless numbers - Unlimited Circle Calling - Call Waiting - Conference Call

$30 6GB iPhone data

$7 Caller ID

The plan ends in January 2015 and I was wondering what the likelihood of me keeping this plan is if I want to renew it, but remove having to pay for caller ID.

i'm going to say yes, very likely.

my contract ended in July of this year and i was just speaking to a rep this morning concerning renewal and he offered to extend my current plan for another 2 yrs should i choose too.

so that's 250 day time, unltd evening/wkdn, value pack crap, and 6 GB of data.. all for $69 before taxes.

and i'm also eligible to get the iphone6 (should i choose too) at contract price as my plan would be considered a "max plan" (apparently only with max plans can you get the i6 at contract price).

tdeweyn 09-25-2014 12:02 AM

Quote:

Originally Posted by xeryusx (Post 8523822)
Good deal! Thinkin its time I get mine lowered. That's basically what I have except i'm paying $75+

Almost impossible to get now a days. Supposedly they give the 6gb data plan for 30 dollars sometime during the year. Not sure when.

Quote:

Originally Posted by Tr1ll (Post 8523824)
Basically what I've got except I'm paying for caller ID :failed:

Hope to change that with my next renewal.

Good luck. They are a pain to deal with now a days.

Quote:

Originally Posted by guurl (Post 8523848)
I would love this deal if it actually has the 6gb data. How can I get this? Do I just call them? Right now I'm paying 55 with tax for 1gb so it comes to like 65.. and I always go over my data so annoying

Do you guys know if Fido will be getting the note 4? My contract is ending September and I heard its going to be released to the public this week.

Hard to find this plan. Cause most of the basic plans are now more expensive than before. I had a 25 dollar plan plus 30 dollars for 6 GB. Asked for a bunch of minutes and caller ID etc. Then asked for credits.

Quote:

Originally Posted by Vansterdam (Post 8524275)
curious when does your contract expire?

cause I really doubt they will give anyone this plan now even if you have been with Fido for over 5+ years and trying to renew your contract lol

I think this plan was only offered to people 2-3+ years ago

Plan expires next February. I think. Or July. Something like that.

LuHua 09-25-2014 02:42 AM

Anyone have an unlimited/6GB plan for anything under $80? It's damn expensive but can't find any alternatives at the moment...

Edit: nvm, just saw the posts in the previous pages. Damn, either I'm overpaying way too badly or they're damn lucky to have gotten those plans.

Ronin 09-25-2014 03:02 AM

I pay $56 after tax, I think. 6GB, unlimited...stuff.

Vansterdam 09-25-2014 04:15 AM

^Pretty sure your not gonna get that once ur contract expires lol

Anyone renew their contract lately?

Seeing what the best deal is right now with phone upgrade.

shenmecar 09-25-2014 03:17 PM

Quote:

Originally Posted by Vansterdam (Post 8534115)
^Pretty sure your not gonna get that once ur contract expires lol

Anyone renew their contract lately?

Seeing what the best deal is right now with phone upgrade.

Yeah, I got to keep my $60 Smart Plan with unlimited talk, text and 2GB data. They dropped by $10 credit that I had for the last 1.5 years. The rep claimed that "all they can do is offer a one time $20 good will credit". Also waived 3 months of early cancellation fees and no admin fee for upgrading to a N5. Had to pay for N5 with Fido dollars.

It isn't a good deal imo but still better than plans on market right now.


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