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09-07-2009, 01:27 PM
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#151 | | 14 dolla balla aint got nothing on me!
Join Date: Sep 2005 Location: East Van
Posts: 652
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Originally Posted by orange7  but it doesn't make sense. Since i'm applying another contract with Fido, i'll most likely want to get another phone with the retention plan. I just don't see how I can get another phone over a phone line. I'll want to see what phones they have and stuff like that.
fuk.. so much work to get a retention plan. This just makes me wanna switch to another company. | It makes perfect sense. All cellular service providers have a department dedicated to retention and loyalty purposes. Plus, reps at the store have barely any authority in your price plan compared to those on the phone.
All the phones that are available to the CSR on the phone are the same at stores. Just go to the store or check out Fido's website to see what phones are available. It's quite straightforward. If it's too much work to phone in, then switch to another company and continue to pay full price...
So with all that said, do a bit of research and phone in, you've got nothing to lose...
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09-07-2009, 01:56 PM
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#152 | | Chinese Guy, Swedish Rides
Join Date: Jan 2004 Location: In da GV-ehhhh
Posts: 11,821
Thanked 611 Times in 203 Posts
Failed 57 Times in 28 Posts
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If it's easy to do, then everyone would be doing it. They make it hard on purpose because they're not making as much, possibly even losing money, with their retention plans. They're special plans meant to retain customers, hence the big discounts. They give you huge savings, but there's no free lunch, you gotta put a bit of work into it.
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09-08-2009, 03:15 AM
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#153 | | My homepage has been set to RS
Join Date: Oct 2005 Location: Vancouver
Posts: 2,146
Thanked 276 Times in 108 Posts
Failed 28 Times in 12 Posts
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Originally Posted by orange7 but it doesn't make sense. Since i'm applying another contract with Fido, i'll most likely want to get another phone with the retention plan. I just don't see how I can get another phone over a phone line. I'll want to see what phones they have and stuff like that.
fuk.. so much work to get a retention plan. This just makes me wanna switch to another company. | When i first got my retention plan(i happened to phone in at a mall so there was a fido store there) after clearing the good for my new plan the guy said i am also valid to get a free new phone and i just had to go to a fido store.. so i literally walked down stairs gave the store rep my phone and the guy from retention talked the store rep through and i got a new hpone fixed my plan in one go.. lol
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09-08-2009, 08:20 AM
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#154 | | Banned (ABWS)
Join Date: May 2008 Location: B.C.
Posts: 2,039
Thanked 101 Times in 57 Posts
Failed 44 Times in 20 Posts
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Originally Posted by orange7 but it doesn't make sense. Since i'm applying another contract with Fido, i'll most likely want to get another phone with the retention plan. I just don't see how I can get another phone over a phone line. I'll want to see what phones they have and stuff like that.
fuk.. so much work to get a retention plan. This just makes me wanna switch to another company. | last time i called in, the guy asked me if i got a computer near... so i just hop onto the website and the guy talk me through which phone i can choice it from..
it was about 1 hr conversation and probably 40 mins were about selecting a phone.. he was pretty helpful answering all my Q about the phone and did not rush me or anything
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09-08-2009, 09:46 AM
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#155 | | Banned (ABWS)
Join Date: Oct 2006 Location: MacLeod
Posts: 7,298
Thanked 542 Times in 289 Posts
Failed 1,639 Times in 418 Posts
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Originally Posted by ChiGGs ^ 1-866-279-3436 they're closed today though. | is this still the correct number to call?
The number that I've found on the net is 1-888-481-FIDO (3436).
source: http://www.fido.ca/web/page/portal/Fido/GCT_ContactUs | |
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09-08-2009, 09:47 AM
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#156 | | Banned (ABWS)
Join Date: Oct 2006 Location: MacLeod
Posts: 7,298
Thanked 542 Times in 289 Posts
Failed 1,639 Times in 418 Posts
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Originally Posted by silk last time i called in, the guy asked me if i got a computer near... so i just hop onto the website and the guy talk me through which phone i can choice it from..
it was about 1 hr conversation and probably 40 mins were about selecting a phone.. he was pretty helpful answering all my Q about the phone and did not rush me or anything |
WTF! 1hr conversation?!?!?!?
dude... did you guys talk about porn and chicks or just purely on phones?
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09-08-2009, 10:57 AM
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#157 | | WOAH! i think Vtec just kicked in!
Join Date: Sep 2003 Location: Yaletown
Posts: 1,603
Thanked 26 Times in 25 Posts
Failed 24 Times in 2 Posts
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Originally Posted by orange7 | Or you can just call 611 on your phone.
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09-08-2009, 10:59 AM
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#158 | | WOAH! i think Vtec just kicked in!
Join Date: Sep 2003 Location: Yaletown
Posts: 1,603
Thanked 26 Times in 25 Posts
Failed 24 Times in 2 Posts
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Originally Posted by orange7 WTF! 1hr conversation?!?!?!?
dude... did you guys talk about porn and chicks or just purely on phones? | When I talked to retentions last month, I was on the phone with the girl for 30-45mins. They spend time going over things on their computer and what not. It takes quite a bit of time.
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09-14-2009, 07:23 PM
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#159 | | Banned (ABWS)
Join Date: Oct 2006 Location: MacLeod
Posts: 7,298
Thanked 542 Times in 289 Posts
Failed 1,639 Times in 418 Posts
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Today, September 14, I called in and asked for a retention plan. This is what the lady offered:
choice 1 $25 before taxes
200 daytime minutes
unlimited weekends and weeknights (7pm-8am)
unlimited local Fido to Fido
call display (caller ID??)
2500 texts
no SAF and no 911
choice 2 $25 before taxes
200 daytime minutes
unlimited weekends and weeknights (7pm-8am)
1000 local Fido to Fido
call display (caller ID??)
voice mail
2500 texts
no SAF and no 911
WHAT DO YOU GUYS THINK?
It's not as good as the one listed above my post, but this is what their retention plan is like at the moment.
Should I take, wait, or bargain?
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09-21-2009, 04:13 PM
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#160 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jun 2006 Location: richmond Lah!
Posts: 5,459
Thanked 474 Times in 224 Posts
Failed 64 Times in 36 Posts
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^
go with choice #1.
Do you guys think its worth getting the data plan on top of the voiceplan? I go to school at langara and there's wifi all around the school now, however is it worth the extra $30 a month?
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09-21-2009, 08:44 PM
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#161 | | HELP ME PLS!!!
Join Date: Jan 2005 Location: Vancouver
Posts: 5,542
Thanked 652 Times in 346 Posts
Failed 128 Times in 52 Posts
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How hard is it to call rententions and say..
"Hi, I've noticed that my contract has recently expired. i've talked to a few of your competitors and this is what they've offered (say some bs) to have me switch over to their services. What can you offer me to stay as a customer?"
something along those lines..
if u cant even spend a few minutes and muster a few words, u dun deserve to be on the rentention plan.
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09-22-2009, 01:02 AM
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#162 | | Banned (ABWS)
Join Date: Oct 2006 Location: MacLeod
Posts: 7,298
Thanked 542 Times in 289 Posts
Failed 1,639 Times in 418 Posts
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^
who are you directing that to?
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09-22-2009, 01:57 AM
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#163 | | Revscene.net has a homepage?!
Join Date: Oct 2006 Location: vancouver
Posts: 1,229
Thanked 156 Times in 53 Posts
Failed 30 Times in 9 Posts
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Originally Posted by orange7 Today, September 14, I called in and asked for a retention plan. This is what the lady offered:
choice 1 $25 before taxes
200 daytime minutes
unlimited weekends and weeknights (7pm-8am)
unlimited local Fido to Fido
call display (caller ID??)
2500 texts
no SAF and no 911
choice 2 $25 before taxes
200 daytime minutes
unlimited weekends and weeknights (7pm-8am)
1000 local Fido to Fido
call display (caller ID??)
voice mail
2500 texts
no SAF and no 911
WHAT DO YOU GUYS THINK?
It's not as good as the one listed above my post, but this is what their retention plan is like at the moment.
Should I take, wait, or bargain? | I think it's really up to you.. do you usually use more than 1000 minutes? Do you deal with a lot of serious bznz where you need voicemail? Personally, I'd take the 1st plan and maybe upgrade to unlimited network calling, I did that and got it credited for three years I think... don't remember now.  | |
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09-22-2009, 10:03 AM
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#164 | | Banned (ABWS)
Join Date: Oct 2006 Location: MacLeod
Posts: 7,298
Thanked 542 Times in 289 Posts
Failed 1,639 Times in 418 Posts
| Quote:
Originally Posted by moomooCow I think it's really up to you.. do you usually use more than 1000 minutes? Do you deal with a lot of serious bznz where you need voicemail? Personally, I'd take the 1st plan and maybe upgrade to unlimited network calling, I did that and got it credited for three years I think... don't remember now. | the thing is, i don't need any of the two.. LOL
so i still don't know which one to choose..
i'll phone in and ask if there are any more options..
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09-28-2009, 04:44 PM
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#165 | | Where's my RS Christmas Lobster?!
Join Date: Nov 2004
Posts: 817
Thanked 120 Times in 62 Posts
Failed 21 Times in 14 Posts
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I've got a question.
Say I got my SAF waived for signing a 3-year data plan with Fido. If I cancel my data plan before the agreement ends (and pay $200), would I lose the benefit of having my SAF waived?
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09-28-2009, 05:43 PM
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#166 | | I bringith the lowerballerith
Join Date: Apr 2007 Location: poco
Posts: 1,152
Thanked 251 Times in 82 Posts
Failed 25 Times in 4 Posts
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^^ u shouldnt cuz the saf should be part of the voiceplan itself but if u cancel data it shouldnt affect it
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09-28-2009, 07:24 PM
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#167 | | Where's my RS Christmas Lobster?!
Join Date: Nov 2004
Posts: 817
Thanked 120 Times in 62 Posts
Failed 21 Times in 14 Posts
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^If I get a iPhone 3GS through retentions, can I opt to pick it up in store rather than let them mail it to me?
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09-28-2009, 10:26 PM
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#168 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,997
Thanked 6,370 Times in 1,795 Posts
Failed 114 Times in 70 Posts
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Yes you can.
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09-29-2009, 06:39 PM
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#169 | | Where's my RS Christmas Lobster?!
Join Date: Nov 2004
Posts: 817
Thanked 120 Times in 62 Posts
Failed 21 Times in 14 Posts
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One more question, if I'm under a contract with Fido, do I have to pay the ECF if I transfer to Rogers?
edit:
If my caller id is waived right now, would I still have it if I renew the my contract before it ends?
Last edited by trd2343; 09-30-2009 at 06:21 PM.
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10-01-2009, 11:49 PM
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#170 | | RS.net, where our google ads make absolutely no sense!
Join Date: Nov 2004 Location: Van City
Posts: 982
Thanked 479 Times in 73 Posts
Failed 89 Times in 12 Posts
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I've been with Fido for the past 5 years with the CityFido plan (unlimited calling, anytime) and pay about 80-90 bucks a month with voicemail and 250 text messages. My question is, am I getting ripped off? I've been happy with this plan, but I wanna upgrade my phone and have never received a hardware upgrade through Fido. I would like a data plan as well.
I don't think I talk more than 1000 minutes a month, so do you guys think I should ask for a retention plan and a hardware upgrade?
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10-01-2009, 11:52 PM
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#171 | | Banned (BBM)
Join Date: Sep 2009 Location: None
Posts: 3,136
Thanked 667 Times in 265 Posts
Failed 86 Times in 39 Posts
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If my brother has an ambassadors plan with some kind of company discount as well, would he be able to open a new retention plan for me, while keeping his ambassadors plan?
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10-02-2009, 12:06 AM
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#172 | | Banned (ABWS)
Join Date: Oct 2006 Location: MacLeod
Posts: 7,298
Thanked 542 Times in 289 Posts
Failed 1,639 Times in 418 Posts
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Originally Posted by Ilagon I've been with Fido for the past 5 years with the CityFido plan (unlimited calling, anytime) and pay about 80-90 bucks a month with voicemail and 250 text messages. My question is, am I getting ripped off? I've been happy with this plan, but I wanna upgrade my phone and have never received a hardware upgrade through Fido. I would like a data plan as well.
I don't think I talk more than 1000 minutes a month, so do you guys think I should ask for a retention plan and a hardware upgrade? |
80-90$$ is wayy too much...
give them a call, and make sure they send you to the retention-plan phone line. See what kinds of deals they have to offer you. You don't have to take it right away, neither do you have to actually cancel your current phone plan.
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10-05-2009, 03:37 AM
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#173 | | Proud to be called a RS Regular!
Join Date: May 2007 Location: Richmond
Posts: 136
Thanked 0 Times in 0 Posts
Failed 2 Times in 1 Post
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^ Dude, I'm on CityFido right now
$40 no SAF
+$20 for 2500 txt, caller id, enhanced voicemail
__________________
Wingman
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10-05-2009, 03:40 AM
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#174 | | Proud to be called a RS Regular!
Join Date: May 2007 Location: Richmond
Posts: 136
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So guys I need an opinion
Fido's offering me :
$52.50 first yr, $62.50 thereafter
400 min anytime
Unlim evn and wkend starting at 5PM
Unlim Fido to Fido/Rogers calling
500mb data
voicemail
callerID
2500 txt
... I was thinking about picking up the 3GS for cheap ($50 after i use fidobucks} and selling it, then switching to a berry.
what do you guys think ?
__________________
Wingman
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10-05-2009, 11:39 AM
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#175 | | RS.net, where our google ads make absolutely no sense!
Join Date: Nov 2004 Location: Van City
Posts: 982
Thanked 479 Times in 73 Posts
Failed 89 Times in 12 Posts
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After spending an hour on the phone with Fido, this is what I got:
- 200 daytime minutes
- unlimited fido/rogers
- evenings/weekends after 5
- no saf
- no 911 fee
- voicemail
- call display
- 2500 txt msgs
$27.50 a month...not too shabby I think.
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