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12-29-2008, 03:49 PM
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#1 | | Official Texas Ambassador
Join Date: Oct 2004 Location: Houston, TX
Posts: 10,333
Thanked 5,671 Times in 1,324 Posts
Failed 416 Times in 132 Posts
| Rogers Customer Service: An exercise in futility
Dear Rogers,
I understand that there are excuses for not answering your customer service line immediately. Its cold outside. Theres snow on the ground. Its been a year since Benazir Bhutto was assassinated. Guns N Roses' Chinese Democracy album came out before Duke Nukem Forever. Whatever excuse you want to use, I'll believe 
But if I wait on hold for one hour and thirteen minutes I should have at least spoken with ONE HUMAN BEING DURING THAT TIME.
Fuck you for wasting my time and over an hour of my life.
Signed,
Dis-satisfied
/rant
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12-29-2008, 04:25 PM
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#2 | | In RS I Trust
Join Date: Mar 2003 Location: Mission
Posts: 20,760
Thanked 17,656 Times in 4,341 Posts
Failed 1,037 Times in 352 Posts
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for some reason I find that hard ri believe. I called the other day and got through in 2mins
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12-29-2008, 04:35 PM
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#3 | | I don't get it
Join Date: Sep 2007 Location: Surrey
Posts: 403
Thanked 65 Times in 19 Posts
Failed 21 Times in 5 Posts
| Quote:
Originally Posted by murd0c  for some reason I find that hard ri believe. I called the other day and got through in 2mins |
he uploaded a picture to prove it, whats so hard to beleive?  | |
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12-29-2008, 05:02 PM
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#4 | | Official Texas Ambassador
Join Date: Oct 2004 Location: Houston, TX
Posts: 10,333
Thanked 5,671 Times in 1,324 Posts
Failed 416 Times in 132 Posts
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I was so pissed that I needed to take a pic of it to keep me from making the mistake of calling Rogers Customer Service ever again.
12/29. Never forget.
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12-29-2008, 05:32 PM
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#5 | | Banned (ABWS)
Join Date: Jul 2008 Location: burnaby
Posts: 753
Thanked 1 Time in 1 Post
Failed 0 Times in 0 Posts
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U know wats worse USLESS agents, I was on the phone with telus for 3 hours and solved NOTHING
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12-29-2008, 06:40 PM
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#6 | | Rotary dori dori MOD
Join Date: Oct 2006 Location: vancouver
Posts: 1,833
Thanked 96 Times in 37 Posts
Failed 11 Times in 1 Post
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lol LB wut u wanna do...just pm me..i'll see wut i can do.
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12-29-2008, 07:28 PM
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#7 | | misfortune cookie (V)
Join Date: Aug 2005 Location: 6ix zer0 4our
Posts: 6,176
Thanked 2,716 Times in 422 Posts
Failed 146 Times in 44 Posts
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Longest I waited was ~35mins (Fido) They hanged up on me once they picked up. Those fuckers.
__________________ *Feedback: (24-0-0) Last edited by LsquareD on 00-00-0000 at 00:00 PM | |
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12-29-2008, 08:05 PM
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#8 | | Chinese Guy, Swedish Rides
Join Date: Jan 2004 Location: In da GV-ehhhh
Posts: 11,821
Thanked 611 Times in 203 Posts
Failed 57 Times in 28 Posts
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Longest wait was around an hour. It's terrible.  And no, the initial person doesn't count, it's the second time they transfer you and put you on hold ugh
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12-29-2008, 08:26 PM
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#9 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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whats worst than holding for a long time, is talking to the person after holding for a long time, then they tell you that they will transfer you to another department, where you have to wait again for a very long time. this went on for 2 hours for me when i called City of Vancouver about some permit thing.
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12-29-2008, 09:33 PM
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#10 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
Posts: 8,144
Thanked 2,073 Times in 870 Posts
Failed 642 Times in 183 Posts
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why not send a pic of this to rogers customer care?
im sure they'll call u n offer u the world!
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | |
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01-01-2009, 12:01 PM
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#11 | | Official Texas Ambassador
Join Date: Oct 2004 Location: Houston, TX
Posts: 10,333
Thanked 5,671 Times in 1,324 Posts
Failed 416 Times in 132 Posts
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Who has an email address for them? All I can find is the feedback form on the website
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01-01-2009, 03:57 PM
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#12 | | The Lone Wanderator
Join Date: Mar 2001 Location: Burnaby
Posts: 12,091
Thanked 4,385 Times in 1,138 Posts
Failed 192 Times in 75 Posts
| Quote:
Originally Posted by Los Bastardo Who has an email address for them? All I can find is the feedback form on the website | Link the picture.
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01-01-2009, 04:19 PM
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#13 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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I don't bother trying with the cell phone. I wait til I get home and call from the landline and leave it on speaker phone. I average about 45 minutes before someone picks up.
Last edited by racerman88; 01-01-2009 at 04:19 PM.
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