^ Assuming that she carries proper liability insurance, would you not just let ICBC handle it completely? Why would you need to consult your own lawyer and have to pay out of your own pocket when that is what the insurance premium should cover?

Sorry for resurrecting an OLD thread, this is the closest I could find to my case with ICBC.

Incident: January (mid), 2013
Location: Kingsway & 12th
Time: Morning

Just to give a little background to the case, it was slippery/icy road that we had at the time, and it was during rush hour heading west (downtown) that incident happened. I had been cruising on the far right lane and just before the intersection (red stop light) I saw this lady in centre lane having difficulty in braking, suddenly changed lanes and cut me off, which - as you might have guessed - a collision.

We both went to ICBC (separately) and I provided HD video recording after the incident, and a rep decided it was 100% her fault, confirming via telephone and I thanked her via telephone + email (still have records). Case closed and our family moved on, now an ICBC Special Investigations Agent starts harassing us by calling home, cellphones, and even come to our workplaces, saying that case is not completed.

I have deleted all pictures and HD recordings because the case was closed, now ICBC seems to not standing by their own decision. Not only that, it has caused us a lot of stress and problems with colleagues.

Questions:

- What are my rights in this case?
- What are the chances ICBC overturned their own decision?
- How much would hiring a lawyer cost to defend myself, and to sue for all these problems they have caused our family?

ANY HELP APPRECIATED! THANK YOU

what exactly is special investigations trying to accuse you of? what did they say to you? have you received any follow up letters in the mail regarding this claim?

I would be concerned with ICBC SIU gets involved. it could mean ICBC is investigating you of some sort of fraud, which could lead to ICBC declaring your coverage void with respect to the accident. yes they can probably do that even if they have already said you were not at fault. sounds like it might be two separate things going on.

They're not accusing us of anything, but the case had been concluded, finalized, DONE. I even sent a letter showing gratitude thanking them for what they have done for us. I have heard way too many stories about ICBC ripping off its own clients I will stand my ground even if it means hiring a lawyer and fighting this at the court.

If SIU is harassing your family, there has to be a reason for it. Sounds like they are accusing you or something. The main point of SIU is for fraud investigations.

^ I see. Thanks so much for your info. Would appreciate if anyone else with similar experience could share.

From the sounds of it, you've made no communication with ICBC since they reinitiated you. They've left messages and whatnot informing you that there is still something to discuss regarding the incident/claim.

Perhaps you should talk with them to find out exactly what is going on instead of just speculating that they are trying to screw you? Avoiding them isn't the answer, they or their legal team will get a hold of you eventually, and they may be able to use your avoiding them against you in the future. And you can't take any legal action against ICBC when you don't know what the issue actually is.

I got a notice of civil claim in the mail the other day for an accident I was involved in in 2011... I called ICBC regarding my next steps and they honestly told me to treat it like a 'hot potato' and pass off my paperwork to them, and that they would deal with it accordingly.

Honestly ruined my day when I came home to the letter...

^ That's the beauty of insurance, Lawsuit? They step up to the plate for you.

So you haven't actually talked to ICBC yet? They must have given you a reason for calling.. they couldn't have called, said the case isn't completed, then hung up..

Obviously we've all been ripped off by ICBC in one way or another, but this time they've crossed the line. So far I've been dealing with 3 rep's via email & telephone, now 4 including the investigator. I'm not saying anything here, but you can judge how professional they are.

Anyhow, meeting the agent Monday morning to solve this headache. In the meantime I'd appreciate advise/input from those familiar and/or has experienced the same issue with ICBC. Thanks.

Personally, I've never received less than exemplary service from ICBC.

Speaking to multiple reps is not unreasonable, nor is an investigation.

In case you're unaware, ICBC receives thousands of fraudulent claims annually. It's therefore necessary for ICBC to conduct investigations to protect itself, and by extension you, as a consumer and stakeholder. The corporation isn't at fault, it's your fellow less-than-honest British Columbians.

You've given vague descriptions of the lack of professionalism, which are inadequate to draw any conclusions, and you've not stated the reason for the investigation, which makes it impossible to offer worthwhile advice on how to respond.

Thank you, sir. Comment appreciated.

Don't get me wrong, I'm at 40% discount bracket now and I've been very grateful for the services that ICBC provides its clients. It also shows what kind of a driver I am all these years without a single incident. I am aware and fully understand ICBC's mandate as a crown corporation to use all in its powers to protect British Columbians.

My vague description is not vague at all; when you need help from someone of more power, you expect or at least HOPE to get assistance to solve your misery, not transferred from one rep to another, asking and repeating questions over and again. Finally, someone made a decision on behalf of the corporation and that same person questioned her own judgment. If you were a judge on a trial and a case was presented before you, you would make a decision at a given time, based on the evidences provided, to the best of your knowledge and abilities.

I guess my point is, I don't need anyone here to play blame and do finger pointing. I came humbly before you guys, admitting that I need help, hoping that I'd get useful input. If not then fine, life goes on :okay:

Nobody can help you because nobody knows what the situation you are actually dealing with is. Come back and post after you find out, maybe we can be more helpful then.

Thanks, gentlemen. Will update soon.

Don't worry, same boat as ya, I had this fucktard wait outside my dam house at 2am on chinese new years to serve me my civil claim.... Ruined the start of a new year for me sigh, extra stress etc etc
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