Quest Trade Live Help
 

You did that!?!

hahahahahahhaha AWESOME!

lol

I should probably do something like that just for the kick of it lol

hilarious

was that actually u?

lol

Yeah. I ended up moving my stocks back to my old QT account because IB pissed me off really bad. I know the guys there have always been helpful but the job probably sucks so thought I'd make it interesting.

^mind you, questrade has "unscheduled maintenances" that comes up way too much for my liking.

especially if there is any big market movements.

QT needs to upgrade their servers or do something to improve their system in peak times because I have twice experienced massive slowdown right when you need the damn thing to work.

Btw what is wrong with IB?

^ I had I fair sized account with IB and they treat me like shit which is alright when you consider I was paying $2 a contract for ES Futures.

The real problem was when my stop sell order was met. It went over 10 points (2.50) past my stop and still didn't trigger. I canceled the order and resubmitted it. I had confirmation from my trade screen that the order was indeed stopped and my new sell was executed almost instantly.

I phoned the trade desk right after all of this to make sure that there were no outstanding orders on my account. I was told that my order was canceled and that my new order was place and executed and that there were no back orders or pending orders on my account.

When I asked why my stop had not executed I was told it was because the stock had not moved enough in my direction.

I don't need some dickwad making $15 and hour to tell me the price has to run a few ticks above my number to sell out. This isn't the first time this has happened and every time I get some bullshit answer.

I went out that evening and when I came home I wanted to check some charts before bed which I typically do not do. Guess what? I was in a short order at the price I had canceled that same day as my stop sell!! What in the fuck?!

Of course I can't phone anyone so I'm thinking should I sell this and take a profit (lucky for me it was about a buck in my favor so I was making money) or leave it alone since maybe this is a glitch?

I sold it and the next day asked wtf is going on? I was told it was because I had not canceled my order!!!

I explained I had phoned and was told the order was no longer on the system as I canceled it and they had confirmed this. I also said I should have never had to have canceled it and make another order because the initial stop sell order was not only hit, but surpassed for over an hour.

I was pretty much told to go fuck myself which I thought was pretty retarded considering they're the ones who fucked up. I'm lucky I checked my account because the next morning the market moved up about 45 points (over 11.00) and I would have woke up to a massive negative position.

This isn't a few contracts either, I was short over 100 contracts!

I'm not a fan of quest trade either but at least when something does fuck up, I can call someone and get help and I'm not told that I can either deal with it or leave. I think I might be banned from IB because I threatened the manager and said I was going to get his address off the internet and kill his family.

Yeah... anyways I'm using QT for stocks and another firm for futures.

Bahahahaha that's awesome. Dinosaurs!