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09-21-2009, 12:46 PM
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#1 | | Chinese Guy, Swedish Rides
Join Date: Jan 2004 Location: In da GV-ehhhh
Posts: 11,821
Thanked 611 Times in 203 Posts
Failed 57 Times in 28 Posts
| Rogers tosses the SAF out the door, brings in “Government Regulatory Recovery Fee"
So what about those on retentions? Ugh... Mind you, we're getting a good enough deal that SAF is hardly an issue (if it's there at all), but poor people who are on existing non-retention plans. Think of how much "time is money" they're gonna have to spend to either switch to these new plans or yell at them for retentions!  Quote:
Rogers has been putting customer service as a key priority over the past few months and it might finally be paying off for some customers. We’ve been forwarded some upcoming changes to their customer billings, effective October 5th, 2009. We are finding out more about this but here is what we can let you know so far:
“We’re making these changes in response to customer feedback and to provide customers with additional value.
These new plans come into effect on Oct. 5 for new customers. Existing customers can choose if they want to remain on their existing plans or take advantage of the new ones.
There are three main changes:
1) New customers (or existing customers who choose to migrate to the new billing plans) will benefit from three services that will now be included in their plans: Call Forwarding, Call Manager and WhoCalled.
2) The total price that customers on new plans will pay will be about the same. The exact amount of this difference varies depending on where customers live based on government charges in their area. In return, new and eligible customers will receive $11 worth of services with Call Forwarding, Call Manager and WhoCalled included in the total price of their bills.
3) Customers on the new rate plan will not see a System Access Fee on their bills. They will see a Government Regulatory Recovery Fee. This fee will vary based on government fees where customers live. This fee doesn’t represent new charges, but we’re indicating the total costs that go to government in order to make our bills easier to understand.
The three additional features included in new plans are:
- Call Forwarding $3 value Forward your calls to another phone and never miss a call again
- WhoCalled $3 value: Always know when someone has attempted to call you
- Call Manager $5 value (for Shared/Pooled Plans) Provides complete flexibility in setting up control over how the phone is used
We have been told that the “The Government Regulatory Recovery Fee ranges from between $2.52 and $3.49/line/month, depending on whether provincial 911 fees are applicable.” | http://mobilesyrup.com/2009/09/21/ro...-recovery-fee/ | 
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09-21-2009, 03:16 PM
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#2 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jun 2006 Location: richmond Lah!
Posts: 5,459
Thanked 474 Times in 224 Posts
Failed 64 Times in 36 Posts
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GIMME DATA to recovery my SAF =D
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09-21-2009, 03:39 PM
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#3 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,919
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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Hmmm I pay a 6.95SAF though.. does that mean it goes down next month?
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09-21-2009, 04:45 PM
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#4 | | The RS Freebie guru
Join Date: Jul 2001 Location: East Vancouver
Posts: 22,032
Thanked 2,491 Times in 860 Posts
Failed 137 Times in 67 Posts
| Quote:
Originally Posted by !MiKrofT  Hmmm I pay a 6.95SAF though.. does that mean it goes down next month? | I think only people starting new contracts next month will see a change. Existing customers will have no change...
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09-21-2009, 05:11 PM
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#5 | | Rs has made me the man i am today!
Join Date: Jul 2003 Location: Vancouver
Posts: 3,196
Thanked 35 Times in 24 Posts
Failed 7 Times in 4 Posts
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Who Called is probably the most useless feature ever.
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09-21-2009, 07:35 PM
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#6 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,919
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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Oh.. boourns. Guess it works out the same more or less then.
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09-21-2009, 08:22 PM
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#7 |
Join Date: Apr 2006 Location: Burnaby
Posts: 3,935
Thanked 3,779 Times in 1,005 Posts
Failed 267 Times in 76 Posts
| Quote:
Originally Posted by ienhz Who Called is probably the most useless feature ever. |
once in a while it works really well
__________________ Quote:
Originally Posted by jasonturbo Too bad it isn't about flipping cars to lose money, I'm really good at that. | Quote:
Originally Posted by SkunkWorks This wouldn't happen if you didn't drive a peasant car like an Audi... | Quote:
[14-05, 14:59] FastAnna You tiny bra wearing, gigantic son of a bitch
[15-05, 10:35] FastAnna Yeah I was dreaming of those big titties in that tiny bra
| Quote:
Originally Posted by westopher I'd probably blow someone for that 911 | | |
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09-21-2009, 08:26 PM
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#8 | | Hopeless Romantic
Join Date: Sep 2006 Location: Surrey
Posts: 2,544
Thanked 989 Times in 232 Posts
Failed 12 Times in 7 Posts
| Quote:
Originally Posted by smoothie. once in a while it works really well | I have to agree... Although I find it annoying as shit sometimes... There are those times where someone is calling you and it for some reason doesn't go through, and you'll still receive a text saying you missed their call..
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09-21-2009, 08:41 PM
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#9 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
| Quote:
Originally Posted by ienhz Who Called is probably the most useless feature ever. | Its only good if your phone dies all the time or its off most of the time
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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09-24-2009, 10:50 PM
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#10 | | Orgasm Donor & Alatar owned my ass twice!
Join Date: Mar 2003 Location: Vancouver
Posts: 6,803
Thanked 91 Times in 38 Posts
Failed 17 Times in 6 Posts
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Originally Posted by bagel.tech I have to agree... Although I find it annoying as shit sometimes... There are those times where someone is calling you and it for some reason doesn't go through, and you'll still receive a text saying you missed their call.. | Because the who called function activates when a user reaches your voice mail.
I don't even have to actually call you. I just have to call your voicemail.
It's good if you frequent places with poor reception.
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09-25-2009, 12:53 AM
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#11 | | Revscene.net has a homepage?!
Join Date: Feb 2005 Location: Vancouver
Posts: 1,296
Thanked 522 Times in 194 Posts
Failed 87 Times in 37 Posts
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so basically instead of 6.95 SAF per month, you pay extra 5 + 2.52 a month?
so price hike and used the 3 features to sugar coat it? wow thats gay
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09-25-2009, 12:57 AM
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#12 | | Chinese Guy, Swedish Rides
Join Date: Jan 2004 Location: In da GV-ehhhh
Posts: 11,821
Thanked 611 Times in 203 Posts
Failed 57 Times in 28 Posts
| Quote:
Originally Posted by jackmeister so basically instead of 6.95 SAF per month, you pay extra 5 + 2.52 a month?
so price hike and used the 3 features to sugar coat it? wow thats gay | More like -6.95+5+2.52 = 57 cents more than a plan now lol
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09-25-2009, 01:08 AM
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#13 | | Revscene.net has a homepage?!
Join Date: Feb 2005 Location: Vancouver
Posts: 1,296
Thanked 522 Times in 194 Posts
Failed 87 Times in 37 Posts
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lol 57 cents a customer (or even more) for like what 8 million customers? thats extra 4.5million per month in profit. not only that, many of those value packs already include those features (whocalled and call forwarding) so they're not really losing revenue in any circumstance.
like honestly, how hard is it for rogers to give "whocalled" to everyone for free anyways? just a check mark beside a box for everyone?
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09-25-2009, 07:53 AM
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#14 | | Chinese Guy, Swedish Rides
Join Date: Jan 2004 Location: In da GV-ehhhh
Posts: 11,821
Thanked 611 Times in 203 Posts
Failed 57 Times in 28 Posts
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A check mark, more resources into the infrastructure, more things to screw up , more people calling in to complain, more call centre resources required = moar co$t$
Yeah, business is a bitch, ain't it?  | |
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10-12-2009, 07:10 PM
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#15 | | Banned (ABWS)
Join Date: Oct 2009 Location: vancouver
Posts: 19
Thanked 0 Times in 0 Posts
Failed 11 Times in 3 Posts
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ugh, all my friends have switched to fido.. rogers=no good, the reception is so bad
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10-12-2009, 07:42 PM
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#16 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,140
Thanked 1,861 Times in 969 Posts
Failed 85 Times in 24 Posts
| Quote:
Originally Posted by benjii ugh, all my friends have switched to fido.. rogers=no good, the reception is so bad | Dude it's the same.
__________________
"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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10-18-2009, 04:01 PM
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#17 | | Bieksa eats bears for breakfast...
Join Date: Apr 2001 Location: Taipei, Taiwan
Posts: 6,779
Thanked 117 Times in 84 Posts
Failed 22 Times in 12 Posts
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no idea where your friends are, but Rogers service is much better than Fido. I had way way way more drops in service on Fido than I do on Rogers, and service in places that I didnt' expect.
__________________
Trinity: "DUDE WTF ARE YOU DOING?! ARE YOU INSANE?!?!?!?
Your balls are sensitive things!! They shouldn't be played around with, at least not like that, and you should NOT BE DIPPING THEM IN AFTERSHAVE! Oh my god, I feel sorry for your balls!"
ODC: "Wrong, a roots type blower will produce max boost from 0rpm to redline."
Iceman_19: "A roots makes zero boost at zero rpm, lol"
Ulic Qel-Droma: "haha go google image big black dick. or black cock. i forgot which term i used. it's one of the many." | |
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