Roach | 01-17-2010 03:01 AM | My thoughts: Quote:
Firstly, the parts we sold were supplied by J's Racing. Ever since day one when we imported the products, over 50% of the products we received did not have logos, originally packaging, catalogs or even stickers. I can speak for myself as well as AJR since I was the one who had packaged some of these products. We have been challenged by customers who had purchased these parts from us in the past saying these products were kind of sketch. There was nothing we could do if the products came to us in that condition. | If one customer questions the authenticity of a product, as a retailer, wouldn't you make it a point to ensure from thereon that the products you are receiving ARE authentic? I certainly would, especially since it threatens to damage the reputation of my company. Quote:
Thirdly, there are many waranty issues, quality issues, fitment issues and missing components with the parts...............etc. JUST SEARCH on any Honda forums, you will find them. Broken or defected products never been replaced nor warranteed by the manufacturer. Those waranteed products were covered by AJR itself by paying out of it's own pocket. | Why carry the line still? If you're paying out of pocket to warranty these products I don't see the point of carrying them. This doesn't make sense. Quote:
Fourthly, J's Racing claimed that AJR has been selling knock off J's Racing products. Well, if the supplier supplied their products with no packaging, stickers or badgings, and denying the authenticy, what should we do??? | Protect your customer? Instead of playing dumb you could have:
- Checked the packages to ensure authenticity.
- Contacted the manufacturer regarding said discrepancies
- Inform your customers of the irregularities
- STOP SELLING IT. Quote:
I have been working at AJR since 2008 and I have not seen a single knock off branded product while I was doing all AJR's inventory and shipping work back at that time.
| But you claim you don't check every package. So what value is that statement? Quote:
Once last thing regarding to Mr. J's letter, if everything is true, AJR should have closed down and wait to get sued instead of kept up and running.
| Your future is in fortune telling.
Kev |