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03-06-2010, 11:49 PM
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#1 | | I is Romanian
Join Date: Jul 2007 Location: Vansterdam
Posts: 1,756
Thanked 868 Times in 228 Posts
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| Canada’s “Worst Cellphone Bill” revealed
The CBC has been looking for feedback over the past few months to find out who has Canada’s Worst Cellphone Bill” and yesterday they revealed who it was. CBC’s Wendy Mesley took to the streets of Toronto, interviewed people across the country and received over 1,000 submission for the cause. The findings can be viewed over at the CBC and it is honestly a brilliant piece of work that showcases the major carriers and how they respond to high cellphone bill charges. In some cases the monthly cost soared to $6,000, others were just about being put on the wrong plan.
Mesley also interview University of Waterloo professor Srinivasan Keshav who explained that the cost of services such as text messaging, roaming and data are a cash cow for our carriers. You should check it out, the entire piece is over 20 minutes but gives you an insight into how the carriers treat their customers. The “worst” cellphone bill is not just about price, but about service. In this case Rogers, Fido, TELUS, Bell and Virgin have been interviewed. What’s shocking is that you see a frustrated customer connect with Virgin (her carrier) who eventually hangs up on her… FYI, Virgin won a whack load of J.D. Power Awards last year.
Video: http://www.cbc.ca/marketplace/2010/c...bill/main.html | 
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03-07-2010, 12:16 AM
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#2 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Jun 2004 Location: Vancouver
Posts: 198
Thanked 4 Times in 2 Posts
Failed 5 Times in 3 Posts
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I had a customer come in with a $17,000 data roaming charge. bought an aircard in ontario, flew to new york the next day. He was stupid enough to think that unlimited applied to anywhere in the world. he proceeded to use "streaming video"......fap fap fap.....durrrr.
I got it fixed.
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03-07-2010, 01:53 AM
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#3 | | I *heart* Revscene.net very Muchie
Join Date: Dec 2007 Location: Shanghai
Posts: 3,561
Thanked 888 Times in 350 Posts
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lol too bad for those companies that newer providers will be coming in. looks like they'll loose alot of pissed off customers when they have more choices. What do you expect though, they're businesses and if your in their shoes, you would charge as much as you can if you had monopoly in a market. Good morals or more money, hmmmmmm.
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yolo | |
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03-07-2010, 01:09 PM
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#4 | | Where's my RS Christmas Lobster?!
Join Date: Apr 2001 Location: vancouver
Posts: 849
Thanked 157 Times in 40 Posts
Failed 24 Times in 19 Posts
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The problems lies in the Customer Service Call Centers, most times when a problem does come up no one is willing to accept accountability for the company's mistake! Most times CS reps will make up something to get the customers to get off the line so they can meet the daily quota. Phones companies, Insurance companies, car companies...they are all the same! Bunch of mindless workers just trying to get thru the day. No one really cares about the customers anymore.
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03-07-2010, 08:04 PM
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#5 | | look at these diamonds, they shining
Join Date: Apr 2008 Location: Vancouver
Posts: 2,800
Thanked 1,813 Times in 553 Posts
Failed 634 Times in 127 Posts
| Quote:
Originally Posted by Superfived  The problems lies in the Customer Service Call Centers, most times when a problem does come up no one is willing to accept accountability for the company's mistake! Most times CS reps will make up something to get the customers to get off the line so they can meet the daily quota. Phones companies, Insurance companies, car companies...they are all the same! Bunch of mindless workers just trying to get thru the day. No one really cares about the customers anymore. | i rmb once when my internet was down and i called shaw to see what the problem was and some lady on the fone told me there was scheduled maintenance near my area so my internet was down. 2 hours later i called and asked if the scheduled maintenance was almost over and i was replied with " what schedule maintence? "
THAT cs rep did a check and said theres no records of whatever maintenance in my area.
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03-16-2010, 11:46 PM
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#6 | | No Duplicate Accounts Allowed
Join Date: May 2004 Location: vancouver
Posts: 1,129
Thanked 7 Times in 7 Posts
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customers need to take responsibility for their own actions. who the hell thinks that their canadian plan covers them in the states? any person with half a brain knows that you're going to pay roaming/long distance if you leave your home area.
the lady who thought she had unlimited text by only got 2500 has a legit complaint. dealers/reps sometimes add the wrong feature. they should've added the $15 unlimited text instead of $10/2500. that should've been fixed by rogers.
the girl with virgin who got charged because of the network problem got screwed big time! that was a legitimate complaint.
the telus guy was being an ass. he had his complaint fixed, telus even offered to make it up to him and he still wanted to cancel and get out of the cancellation fee. not gonna happen.
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03-17-2010, 12:06 AM
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#7 | | DOES HE LOOK LIKE A BITCH?
Join Date: Feb 2007 Location: Vancouver
Posts: 11,037
Thanked 2,572 Times in 690 Posts
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Was I the only one too busy thinking about the nasty thing's I'd do to Wendy Mesley to pay attention to the documentary?
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03-17-2010, 02:17 AM
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#8 | | I *heart* Revscene.net very Muchie
Join Date: Dec 2007 Location: Shanghai
Posts: 3,561
Thanked 888 Times in 350 Posts
Failed 356 Times in 87 Posts
| Quote:
Originally Posted by Culture_Vulture Was I the only one too busy thinking about the nasty thing's I'd do to Wendy Mesley to pay attention to the documentary? | uh.. yes you are. She's like 50+
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