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03-08-2010, 11:04 PM
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#1 | | Director of RS Cares
Join Date: Sep 2005 Location: Crayon Box
Posts: 5,175
Thanked 605 Times in 282 Posts
Failed 107 Times in 22 Posts
| Switching from Fido to Rogers
Hi guys,
I'm looking into cancelling my fido contract and going to Rogers as I feel pretty effed by Fido the past 1.5 years since I got my smartphone. I feel like everytime I upgrade my plan for Fido, I end up getting extra charges that I never get a clear answer about whenever I call Fido CS. Basically, to make a long story short I am sick and tired of paying over $600 every month for the past 3 months for my damn phone.
I've looked at Rogers plans+data and they seem to fit my needs and was curious what are the procedures in cancelling my Fido plan to Rogers? I want to keep my number and I have no problems with paying the cancellation fees I'm on a 3 year term--finished 1.5-2 years).
Do I go to a Rogers store and tell my situation or what? Any help/information would be appreciated!! Please and thanks!
__________________  tiptronic: getting cut off by bicycles since 2007
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03-08-2010, 11:19 PM
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#2 | | Even when im right, revscene.net is still right!
Join Date: Feb 2004 Location: Victoria
Posts: 1,311
Thanked 707 Times in 140 Posts
Failed 51 Times in 20 Posts
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Just go to a Rogers retail outlet. They will take care of porting your number over from Fido and set you up with a new plan. Transferring the number can take up to an hour or two, if I remember correctly. After you swap over to Rogers, Fido will send you a final invoice that will include the early termination fee.
IMO, you will find Rogers worse than Fido - especially if hidden charges are your biggest complaint. Having used both Rogers and Fido extensively, I can confidently say that Fido plans are more simple and the reps are less likely to screw up your plan. Rogers has a huge number of different plans, add-ons, packages, and special promotions. Having worked for AT&T as a customer service rep in the past, the system of promotions and add-on packages can be incredibly complicated. Fido only has 5 or 6 different plans and a couple of add-on packages, which in my experience reduces the likelihood of human error by customer service reps.
Not to say you shouldn't switch, but I wouldn't expect much better with Rogers. All of the major cell phone carriers are pretty awful. I've stuck with Fido for a while now and find them to be the cheapest. The $6.95 "System Access Fee" charged by Rogers/Bell/Telus really irritates me, as does per-minute billing.
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03-08-2010, 11:44 PM
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#3 | | My name is Michael. J. Caboose, and I hate BABIES!
Join Date: Jan 2005 Location: MoI
Posts: 6,576
Thanked 1,421 Times in 678 Posts
Failed 71 Times in 51 Posts
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There's no $6.95 system access fee anymore. At least not on new plans. I got mine in January and so far I've been happy with them completely. I agree with Amaru, going into a store will be your best bet.
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"Can you match my resolve? If so then you will succeed. I believe that the human spirit is indomitable. If you endeavour to achieve, it will happen given enough resolve." -- Monty Oum Quote:
Originally Posted by STATUS105  IF I FIND YOU
I WILL EAT YOUR RICE! | | |
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03-09-2010, 12:24 AM
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#4 | | Director of RS Cares
Join Date: Sep 2005 Location: Crayon Box
Posts: 5,175
Thanked 605 Times in 282 Posts
Failed 107 Times in 22 Posts
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Amaru, Should I call retention (Fido) and try to work out a deal? I have been a long time Fido user (2002?) so maybe they will be more willing to try to make me stay?
__________________ tiptronic: getting cut off by bicycles since 2007
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03-09-2010, 12:44 AM
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#5 | | My homepage has been set to RS
Join Date: Dec 2001 Location: Vancouver
Posts: 2,045
Thanked 1 Time in 1 Post
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Doesn't Fido wave the no cancellation fee when you port from Fido to Rogers? That was the case a few months ago as long as you are at least 1 year into the contract.
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03-09-2010, 12:49 AM
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#6 | | Need my Daily Fix of RS
Join Date: Jun 2005 Location: 604
Posts: 270
Thanked 480 Times in 42 Posts
Failed 33 Times in 6 Posts
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Perhaps if you let us know what kinda plan you're looking for, we might be able to help you better?
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03-09-2010, 01:58 AM
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#7 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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what are your over usage charge for? perhaps list some out and we can see where it went wrong.. as you know.. fido is owned by rogers.. so if u think you are getting effed over now.. it might just be the same with rogers. finding out why you are paying $600 first would be better to just hop over to another provider rite away with another contract this time can't waive the cancellation fee
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03-09-2010, 03:04 PM
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#8 | | Even when im right, revscene.net is still right!
Join Date: Feb 2004 Location: Victoria
Posts: 1,311
Thanked 707 Times in 140 Posts
Failed 51 Times in 20 Posts
| Quote:
Originally Posted by miss_crayon Amaru, Should I call retention (Fido) and try to work out a deal? I have been a long time Fido user (2002?) so maybe they will be more willing to try to make me stay? | Yeah, that might be a good idea. It's certainly worth a try... see what kind of retention deal you can get before you bail and head over to Rogers. There's a thread lower down in this forum titled "Fido Retention Plans" you might want to check out.
I stand corrected on the system access fee, I thought Fido was still the only major carrier not charging that. I guess I'm behind the times.
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03-09-2010, 03:44 PM
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#9 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Jan 2010 Location: Vancouver
Posts: 194
Thanked 25 Times in 15 Posts
Failed 16 Times in 7 Posts
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There isn't really any reason to switch if you can call up retention (no reason not to), unless your plans mainly revolves around network calling(not your case).
Call retention-> try and workout a plan that fits you
IF none of the plans the rep suggests is ideal, call another time. Dont give in to the rep before he/she gives in to you  | |
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03-09-2010, 03:47 PM
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#10 | | Banned (ABWS)
Join Date: Dec 2009 Location: Surrey
Posts: 1,304
Thanked 343 Times in 132 Posts
Failed 319 Times in 77 Posts
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as long as you have been with fido for longer then a year, which you clearly have, you can switch over to rogers for free, you can transfer your number as well with no issues. i have to agree with amaru though, you're much better off with fido in the end, since all their plans are simple.
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03-09-2010, 05:13 PM
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#11 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
| Quote:
Originally Posted by Amaru Yeah, that might be a good idea. It's certainly worth a try... see what kind of retention deal you can get before you bail and head over to Rogers. There's a thread lower down in this forum titled "Fido Retention Plans" you might want to check out.
I stand corrected on the system access fee, I thought Fido was still the only major carrier not charging that. I guess I'm behind the times. | most carriers are not charging it but they increased the plan a little bit to compensate
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03-09-2010, 05:43 PM
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#12 | | Rs has made me the man i am today!
Join Date: Nov 2002 Location: Langley
Posts: 3,257
Thanked 17 Times in 16 Posts
Failed 1 Time in 1 Post
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Rogers change the name and charge Government Regulation Recovering fee for like $2.5/month.  | |
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03-13-2010, 10:30 PM
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#13 | | Director of RS Cares
Join Date: Sep 2005 Location: Crayon Box
Posts: 5,175
Thanked 605 Times in 282 Posts
Failed 107 Times in 22 Posts
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Thanks everyon for their help! Changed my phone to Rogers this afternoon at no charge for a Fido cancellation and all that jazz. Got evrything I needed and now the hardest part is getting use to all these functions on my BB vs my old samsung bj!
__________________ tiptronic: getting cut off by bicycles since 2007
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03-16-2010, 10:52 PM
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#14 | | Female Driven
Join Date: Aug 2009 Location: Vancouver, B.C.
Posts: 1,163
Thanked 489 Times in 166 Posts
Failed 99 Times in 29 Posts
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^ welcome to the bb world (: yay for crackberries!
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