Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n | ![Reply](https://www.revscene.net/styles/darklight/images/buttons/reply.gif) | |
03-10-2010, 07:46 AM
|
#1 | No Duplicate Accounts Allowed
Join Date: Apr 2007 Location: BC
Posts: 818
Thanked 70 Times in 28 Posts
Failed 326 Times in 41 Posts
| Brian Jessel BMW
I just put it in for diagnostics
335i 2008 cabrio, sports package
I sometimes felt that coming to a slow stop, the rear brakes? feel that it grinds? sometimes i can feel a little rumble when this happens.
Anyways this doesnt happen all the time, so i went to BMW this morning and i left the car there.
They said they gonna CHARGE me 70$(half hour labor) if they cant find anything wrong. Am i just new to these things, or is this BS.
Few weeks ago i left my car there for a brake change cuz i heard squealing, but apparently it was just dirty rotors and they didnt charge me anything. Mind you they decided it was time for an oil change so they did that.
Another thing is that they said to fix the squeal problem, i pay to get the rotors cleaned. and ALOT of 335s have this problem.
if they dont find any problem, iis there anyway i can not get charged? im thinking of writing a letter to BMW corporate. iis this how the system works?
I dont get charged for any diagonistics at my Infiiniti dealer.(even if they dont find anything).
BMw disappoint
|
| |
03-10-2010, 07:55 AM
|
#2 | Banned (ABWS)
Join Date: Oct 2009 Location: BC
Posts: 306
Thanked 147 Times in 68 Posts
Failed 86 Times in 41 Posts
|
The squeaking is a common issue. Some people will hear it for the rest of their lives.
I on the other hand only had to mention it once to them and they fixed it and I never heard it again.
I'm not so sure about the grinding/rumbling though.
Next time, search here: http://www.e90post.com
If they try to charge you, I just wouldn't pay. That's bullshit. I think it's just a threat to make sure you're not just sending your car in all the time for a free car wash or something LOL.
|
| |
03-10-2010, 08:06 AM
|
#3 | No Duplicate Accounts Allowed
Join Date: Apr 2007 Location: BC
Posts: 818
Thanked 70 Times in 28 Posts
Failed 326 Times in 41 Posts
|
you got it fixed at BJ for free?
how is it that they know the problem and know the solution but want to charge me while they fix yours for free. BJ has so many inconsistencies. if i want to writhe a letter to BMW where do i send it?
i posted here because its likely anyone on e90 thats local is also on here (since this is a post regarding a local dealersihp)
|
| |
03-10-2010, 08:09 AM
|
#4 | Banned (ABWS)
Join Date: Oct 2009 Location: BC
Posts: 306
Thanked 147 Times in 68 Posts
Failed 86 Times in 41 Posts
| Quote:
Originally Posted by simsimi1004 you got it fixed at BJ for free?
how is it that they know the problem and know the solution but want to charge me while they fix yours for free. BJ has so many inconsistencies. if i want to writhe a letter to BMW where do i send it?
i posted here because its likely anyone on e90 thats local is also on here (since this is a post regarding a local dealersihp) | Why wouldn't they fix it for free? You still have warranty...and here: http://www.e90post.com/forums/forumd...aysprune=&f=24
A lot of those people are local.
|
| |
03-10-2010, 08:25 AM
|
#5 | No Duplicate Accounts Allowed
Join Date: Apr 2007 Location: BC
Posts: 818
Thanked 70 Times in 28 Posts
Failed 326 Times in 41 Posts
|
they told me the squealing was part of wear and tear. (brake dust buildup)
did i get bsed?
also i was told id get refunded for labor fees if they find the problem later on but if they cant find now, how can they find it later? who should i speak to if thhey find nothing.
i probably take them on a drive, and go from there.
|
| |
03-10-2010, 08:31 AM
|
#6 | Banned (ABWS)
Join Date: Oct 2009 Location: BC
Posts: 306
Thanked 147 Times in 68 Posts
Failed 86 Times in 41 Posts
|
It's complete bullshit. They tend to do that a lot. I had switched my rims and had the flat-tire signal coming on as soon as I did so. The service advisor tried to tell me it's because my new rims don't have TPMS and that they'd charge me shitload to turn the signal off....It took me 10 minutes to explain to the service advisor that the stock rims in Canadian BMW's don't have TPMS and unless they sold me an American car, that shouldn't be the issue.
Finally, he's like okay I will bring that up with the technician.
This brake issue is complete bullshit. I don't really think it has anything to do with the dust. More like the sensors grinding or something. If I were you, I just wouldn't give up on the issue, nor would I pay for anything. Your car is brand new, you shouldn't be having to deal with "wear and tear" issues already.
|
| |
03-10-2010, 02:20 PM
|
#7 | RS.net, where our google ads make absolutely no sense!
Join Date: Aug 2007 Location: Zerg
Posts: 959
Thanked 32 Times in 10 Posts
Failed 148 Times in 29 Posts
|
2008, you should be under warranty for at least another year.. and definitely write a letter to BMWNA to complain.
|
| |
03-10-2010, 02:33 PM
|
#8 | RS has made me the bitter person i am today!
Join Date: May 2005 Location: 604
Posts: 4,502
Thanked 1,726 Times in 546 Posts
Failed 335 Times in 77 Posts
|
I don't think brake pads/Rotors are under warranty. Unless there is a problem right after installation/during installation will BMW pay for it. (dont 100% quote me on this).
you get free service if it is "regular maintenance" meaning when your warning light goes on (oil change, XXXXXXkm check, etc)... other problems like yours require you to pay.
The squeeky brakes indeed is a common issue to almost all E90/92's. Mostly you get it during start up right? The best solution is to change to an aftermarket pad.. I dont think BMW can void your warranty, since brake pads are even part of the warranty anyways lol.The OEM rear pads burn quick, almost around 25,000km will you have to change it.. I suggest an aftermarket solution and sticking with the OEM sensor. Nixon and CG offers good install rates and has cheaper parts compared to OEM.
Oh and JiggaZed, your flat tire goes on because you changed to a different tire spec. the sensor probably thought it is a flat tire due to the change in wheel rotation.. WHen ever you change rims/tire size, reset your tire sensor in "PARK" mode.
|
| |
03-10-2010, 02:35 PM
|
#9 | RS has made me the bitter person i am today!
Join Date: May 2005 Location: 604
Posts: 4,502
Thanked 1,726 Times in 546 Posts
Failed 335 Times in 77 Posts
|
i bring my car to nixon or CG whenever there is a problem that is not a part of the regular maintenance package... BMW has the right to charge you $70 for the checkup cause thats the 30min rate.
|
| |
03-10-2010, 02:49 PM
|
#10 | private modder
Join Date: Feb 2002 Location: North Shore
Posts: 6,816
Thanked 2,762 Times in 775 Posts
Failed 46 Times in 34 Posts
|
It's a fuzzy area. Ideally it goes like this:
- If they check it and find a problem that is a warranty issue (defect), there is no charge to you.
- If they check it and find a problem that warranty doesn't cover, then you'll be billed for the diagnostic and repair.
- If they check it and find no problem, theoretically it should be covered under warranty. But every manufacturer is different, and every dealership is different.
Before you complain to BMWNA, i'd post your question at E90 forums. Then try another dealership. Phone in advance to find out their policy.
|
| |
03-10-2010, 02:54 PM
|
#11 | Revscene.net has a homepage?!
Join Date: Nov 2002 Location: Surrey
Posts: 1,256
Thanked 27 Times in 10 Posts
Failed 3 Times in 3 Posts
|
weird my pads don't make any noises at all...
__________________ 23+ Honda Civic Type R Hatch (FL5) - O/O 22' Subaru WRX Sport Sedan (VB) - SOLD 19' Audi Q7 Technik SUV (4M) - FC 09' BMW 128I Coupe (E82) - FS 04' BMW M3 Coupe (E46) - SR 17' Acura MDX SUV (YD4) - SOLD 15' Acura RDX SUV (TB4) - SOLD 14' Acura ILX Sedan (DE1) - SOLD 04' Nissan Pathfinder LE SUV (R50) - SOLD 07 Infiniti FX35 SUV (S50) -SOLD 06' BMW 330i Sedan (E90) - SOLD 97' Acura 1.6EL Sedan (MB4) - SOLD 99' Honda Civic Hatch (EJ6) - SOLD 84' Pontiac Sunbird Coupe (J2000) - SOLD |
| |
03-10-2010, 03:22 PM
|
#12 | I STILL don't get it
Join Date: Mar 2009 Location: Vancity
Posts: 467
Thanked 531 Times in 138 Posts
Failed 81 Times in 28 Posts
|
I would definitely ask to speak to another SA or someone higher up. From my experience, there is NO way they would charge you for not finding a problem with your car while it's under warranty. Who's the SA you're dealing with right now? I know of at least two that work there that have 0 knowledge of any BMW's, and consistently try to screw over customers with crap like, "not covered, you'll have to pay". Last time that happened to me (no appointment so I couldn't deal with my regular SA who was busy), I asked to see my sales guy, who then told me to leave the car with him to have the tech's look at, and gave me a courtesy car to go home. And of course, no charge at all for me.
|
| |
03-10-2010, 04:53 PM
|
#13 | RS Veteran
Join Date: Dec 2001 Location: GTA
Posts: 29,617
Thanked 11,213 Times in 4,601 Posts
Failed 426 Times in 274 Posts
|
Umm...even my 1989 BMW 325i brakes squeel. This is normal for German cars.
__________________ Quote:
Originally Posted by whitev70r When I had a 2 yo, attending those were friggin painful as hell. I rather get the Chinese water torture for 2 hours. | Quote:
Originally Posted by Badhobz excuse me, i would never date a mainlander... thats disgusting. | |
| |
03-10-2010, 05:58 PM
|
#14 | Rs has made me the man i am today!
Join Date: Sep 2002 Location: Vancouver
Posts: 3,109
Thanked 415 Times in 65 Posts
Failed 4 Times in 3 Posts
|
Request to go for a road test with the Shop Foreman. Maybe it's normal, then you can take your car back. If you need your brakes serviced, it's not covered under warranty so you'll have to pay.
If you still have a problem or concern, PM me your number and I'll look into it for you tomorrow at work.
|
| |
03-10-2010, 06:00 PM
|
#15 | Unofficial Tin Foil Hat Specialist.
Join Date: May 2008 Location: Vancouver
Posts: 8,150
Thanked 1,529 Times in 604 Posts
Failed 326 Times in 125 Posts
| Quote:
Originally Posted by bcrdukes Umm...even my 1989 BMW 325i brakes squeal. This is normal for all cars. | Fixed it.
|
| |
03-10-2010, 06:02 PM
|
#16 | Rs has made me the man i am today!
Join Date: Sep 2002 Location: Vancouver
Posts: 3,109
Thanked 415 Times in 65 Posts
Failed 4 Times in 3 Posts
| Quote:
Originally Posted by wstce92 I would definitely ask to speak to another SA or someone higher up. From my experience, there is NO way they would charge you for not finding a problem with your car while it's under warranty. Who's the SA you're dealing with right now? I know of at least two that work there that have 0 knowledge of any BMW's, and consistently try to screw over customers with crap like, "not covered, you'll have to pay". Last time that happened to me (no appointment so I couldn't deal with my regular SA who was busy), I asked to see my sales guy, who then told me to leave the car with him to have the tech's look at, and gave me a courtesy car to go home. And of course, no charge at all for me. | May I ask how your Service Advisors were trying to "screw" you over? |
| |
03-13-2010, 03:50 PM
|
#17 | Rs has made me the man i am today!
Join Date: Jan 2003 Location: Richmond
Posts: 3,113
Thanked 1 Time in 1 Post
Failed 1 Time in 1 Post
|
i have same problem. it's due to glazing. shop guy said i have extreme glazing but cant be fixed cause it's not part of warranty. he just told me to brake harder....so stupid. theyre sticky when theyre cold and sweak and vibrate like hell at slow speeds
there was a service bullitin re brake sensor causing squeak. might try to force them to fix it next time
|
| |
03-13-2010, 05:19 PM
|
#18 | OWNER/C.F.O./MONEYMAN
Join Date: Mar 2001 Location: Vancouver
Posts: 16,486
Thanked 2,253 Times in 626 Posts
Failed 6 Times in 3 Posts
|
thats how it is with ALL DEALERSHIPS!
inspection fee, if u choose to get it fixed, they may or may not wave that 1/2 hr inspection fee.
hell, when i brought in my TV to get fixed at a TV repair place, they charged me $30 bucks to examine what was wrong with the TV. this was the diognose fee. if they found what was wrong, and it was under warranty, then the fee is waived. if they found what was wrong and it wasnt under warranty, they give me an quote, and if i choose to get it fixed at their shop, they would waive the fee. if they found what was wrong, and i didnt want them to fix it, they charge me that $30 bucks.
at the end of the day, someone has to pay for that tech to see about your car. either you pay, or the warranty pays (which is the head quarters eg toyota, honda, mazda, bmw, benz, audi...etc...).
|
| |
03-13-2010, 06:05 PM
|
#19 | I contribute to threads in the offtopic forum
Join Date: Apr 2006 Location: Burnaby
Posts: 2,607
Thanked 404 Times in 59 Posts
Failed 2 Times in 2 Posts
| Quote:
Originally Posted by !SG thats how it is with ALL DEALERSHIPS!
inspection fee, if u choose to get it fixed, they may or may not wave that 1/2 hr inspection fee.
hell, when i brought in my TV to get fixed at a TV repair place, they charged me $30 bucks to examine what was wrong with the TV. this was the diognose fee. if they found what was wrong, and it was under warranty, then the fee is waived. if they found what was wrong and it wasnt under warranty, they give me an quote, and if i choose to get it fixed at their shop, they would waive the fee. if they found what was wrong, and i didnt want them to fix it, they charge me that $30 bucks.
at the end of the day, someone has to pay for that tech to see about your car. either you pay, or the warranty pays (which is the head quarters eg toyota, honda, mazda, bmw, benz, audi...etc...). |
Honestly that has never been the case for me or my dad. I have an 08 g35 he has an 03 which we've taken in for a couple reasons/concerns. Whether it was a warranty issue or not, neither of us have ever been charged an inspection fee. I have even had my brakes changed through warranty without hassle, completely free of charge. Why would you be charged for a inspection fee while your car is still under factory warranty?
|
| |
03-13-2010, 10:25 PM
|
#20 | OWNER/C.F.O./MONEYMAN
Join Date: Mar 2001 Location: Vancouver
Posts: 16,486
Thanked 2,253 Times in 626 Posts
Failed 6 Times in 3 Posts
|
because some parts arent under warranty. some are considered wear and tear.
and the brake thing with infiniti was well know warranty issue.
the question is if the problem IS a warranty issue or not. if it isnt, then who gets the bill? Quote:
Originally Posted by mj_39 Honestly that has never been the case for me or my dad. I have an 08 g35 he has an 03 which we've taken in for a couple reasons/concerns. Whether it was a warranty issue or not, neither of us have ever been charged an inspection fee. I have even had my brakes changed through warranty without hassle, completely free of charge. Why would you be charged for a inspection fee while your car is still under factory warranty? | |
| |
03-13-2010, 10:45 PM
|
#21 | Ready to be Man handled by RS!
Join Date: Sep 2009 Location: Vancouver
Posts: 75
Thanked 8 Times in 5 Posts
Failed 21 Times in 5 Posts
| Quote:
Originally Posted by !SG thats how it is with ALL DEALERSHIPS! | No it is not. I have dealt with Lexus, Honda, and Mitsubishi dealers for under warranty cars, and none of them charged me a diagnostic fee nor did they ever mention it...even for items that could potentially be related to wear and tear components.
I would personally feel insulted after buying a new car and being treated that way...I have better things to do than waste the dealers time and waste mine while I am waiting for them to diagnose it. So if I take the time to come to a dealer, that means there is a problem...and denying it plus charging extra is just a smack in the face.
I'll be sure not to buy any car from BJ if that is how they treat their customers, that's for sure.
|
| |
03-13-2010, 11:00 PM
|
#22 | OWNER/C.F.O./MONEYMAN
Join Date: Mar 2001 Location: Vancouver
Posts: 16,486
Thanked 2,253 Times in 626 Posts
Failed 6 Times in 3 Posts
|
maybe because you happen to just know someone there.
ever had ur car scanned by an obd reader from the dealership? they charge for that.
if the part is under warranty, then the dealership should not charge anything. if its something small, that could be quickly diognosed, then there should be no charge. however, if its something that requires putting the car on the hoist and or removing the wheels off the car to inspect, then a 1/2 hr inspection fee is standard practice.
smaller shops will bypass this, especially to familiar customers. Quote:
Originally Posted by ivanz No it is not. I have dealt with Lexus, Honda, and Mitsubishi dealers for under warranty cars, and none of them charged me a diagnostic fee nor did they ever mention it...even for items that could potentially be related to wear and tear components.
I would personally feel insulted after buying a new car and being treated that way...I have better things to do than waste the dealers time and waste mine while I am waiting for them to diagnose it. So if I take the time to come to a dealer, that means there is a problem...and denying it plus charging extra is just a smack in the face.
I'll be sure not to buy any car from BJ if that is how they treat their customers, that's for sure. | |
| |
03-14-2010, 12:24 AM
|
#23 | Where's my RS Christmas Lobster?!
Join Date: Feb 2004 Location: vancouver
Posts: 841
Thanked 810 Times in 179 Posts
Failed 41 Times in 14 Posts
|
just a thought
get a flashlight and check actual thickness of pads and condition of rotor.
if nothing looks out of the ordinary, find a empty stretch of road, bring it up to 100 and apply the brakes firmly without engaging abs. repeat a few times. if the squealing goes away then you have just fixed the problem yourself.
|
| |
03-14-2010, 12:59 AM
|
#24 | RS Veteran
Join Date: Apr 2001 Location: Won Gor Wah
Posts: 10,515
Thanked 9 Times in 5 Posts
Failed 0 Times in 0 Posts
|
If you can replicate the problem anytime, make an appointment with The BMW Store requesting a testdrive with the shop foreman called Albert. He is the only one who has the knowledge fixing different problems on my car. People at the other dealerships are just too "industry standard"...
__________________ Quote: Originally posted by Gwilo ROOGP where a group of "Post Whores" that had their own unwriten rules.
They posted a lot 25 to 50 posts per day. 90% of the posts where full sentences and they always stayed on topic.
The posts where all in good humour and topical (most of the time).
It was not the quantity of posts it was based on quality.
Only a few ROOGP are left on RS as most of the ROOGP got fed up of the BS that the new breed of Post Whores are putting up in here. | |
| |
03-14-2010, 01:23 AM
|
#25 | Banned (ABWS)
Join Date: Oct 2009 Location: BC
Posts: 306
Thanked 147 Times in 68 Posts
Failed 86 Times in 41 Posts
|
Here is where I am confused about the situation.
This squealing issue is a common problem in almost all BMW's. Why is it that when I have driven to about 20,000 ticks that most BMW's start making this squealing noise. Is BMW telling me that this is normal in cars? I've had 2 Hondas and an Audi. My Honda started squealing when the brakes need to be replaced. That is not the case with the BMW squealing issue. So is that's SUPPOSED to happen with BMW's? Is it my fault? Yes, brakes wear out, but this has nothing to do with the brakes being worn out.
What should be happening with this issue is a ginormous recall and some1 figure out how to prevent this stupid shit from happening in the first place.
|
| | ![Reply](https://www.revscene.net/styles/darklight/images/buttons/reply.gif) | |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts HTML code is Off | | | All times are GMT -8. The time now is 09:00 PM. |