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was your car damaged or are you just concerned it was?
I hate to say it but to me it seems as tho your just bitchy you got towed.
Now when they tow a car in a hurry like in your case they will just pick it up from the driving wheels and drag it around the corner where they have some distance from the RO and then proceed to open the door and release the park brake or dolly the vehicle. If it was dollied they charge more for that. If they need to open the door they slim jim or use an air bladder to gently wedge the door open to reach the unlock button. All of which if done by a pro does no damage. I'd assume it was an experienced driver based on the fact he was in and out in the time it took you to piss.
Now they might give you grief when you call up asking for a potential damage claim form cus in their eyes thats just a pissed off guys way of saying I'm gonna fuck with you next year when my ebrake is worn out. Cus thats what pissed off bitter people do and they deal with it daily.
I'm just concerned that it may be, since nobody there seemed to be able to answer me ONE simple question - how it was towed, and whether entry was needed. They kept pushing responsibilities around, told me to talk to (at the time not present) management, which is now ignoring me. I actually am not that pissed about being towed, since I understood it was my fault at first for parking in the wrong place. I have no problem paying the 90 or so dollars, and did so right away. Hell, I didn't even know the potential damage form existed - I just wanted to know how my vehicle was taken from the lot.
^yeah, good thing my friend (who I helped move into his new place) isn't a dick and bought me lunch afterwards
I just got off the phone with Busters. Turns out dollies were used for my car. They also told me that it is actually shown on the invoice itself, but the driver wrote too lightly for it to be seen on my carbon copy (now that I look at it, the check beside "dollies" is so faint you won't be able to see it under direct light).
Well, my question has been answered... about 4 days overdue
I'm still going to file a complaint against the customer service rep, however that may be achieved. I want her to DISCIPLINED
fuck this barbaric society, im going back to starfleet
Well, my question has been answered... about 4 days overdue
I'm still going to file a complaint against the customer service rep, however that may be achieved. I want her to DISCIPLINED
Just drop it man.. it sucks, receptionist was dumb, but it's not going to go anywhere. You said yourself that she just kept citing policy. They aren't going to discipline her for being mean.
Just be thankful you got your car back damage free.
__________________
I searched for truth, and all I found was You
sorry guys haven't really checked the thread for a while this is what briefly happened, and what I did:
WARNING: A bit of a read
Spoiler!
1. Parked at friend's place in downtown, but in a "reserved" visitor's spot.
2. Towed by busters in 20 minutes
3. Got car back from Busters on East 1st + Quebec St.
4. I wanted to know how the car was towed, and if entry was required (since my handbrake is always engaged when I park) - Receptionist was a bitch, couldn't give me information, referred me to truck driver which referred me back to receptionist.
5. Receptionist wouldn't even give me a pen to write with or her first name for my records, citing company policy. I kept my cool and treated her nicely and with respect.
6. I went home and filed a complaint with the BBB, and give a brief phone complaint with the BC ARA (Automotive Retailers Association)
7. Called in next day (Sunday) to leave a message with the operations Manager (Fred Gibralth), I remained cool and contempt in my message, stating that I was upset with the Rep and that I wanted my simple question answered.
8. No response on Monday, no response on Tuesday at noon
9. I phoned in Tuesday afternoon to try to catch the manager, but receptionist told me he is and will be in a meeting for the entire day. I said "BULLSHIT, I work as a receptionist myself and I know exactly what the hell is going on here... NOW PUT ME THROUGH" she put me through to voicemail... I left another polite message stating once again that complaints has been filed with multiple agencies.
10. I called into the BC ARA once again, and this time the receptionist forwarded me to the CEO, (which he was really polite with, props to him) he told me to send him an e-mail describing my situation, and he would personally talk with Busters to get this sorted out with me.
11. In about 20 or so minutes of talking with the CEO, Busters gave me a call, but it was still the goddamn receptionist. She answered my question, saying that "I understand you may have a problem with a certain customer service rep, and I just want to know about your situation". I talked her through, and all she really did was pull up my file, and answered "well your car was towed with dollies, there is no record of the driver needing entry, since dollies were used - in other words your car was towed using the correct manner. As for the service rep you dealed with, I'm sorry but it's just her method of speech".
12. I further pushed the fact that the rep used FALSE policies to refuse giving me her name, or a pen - but once again the receptionist told me that "it's just her rash tone of speech, I'm preety sure she didn't really mean it". I called bullshit, and demanded to speak with the mythical Fred (Operations Manager). She said the best I could do was leave a voicemail. I did, and still haven't gotten a reply yet. I think I'm just going to leave it at that - I just wanted my answer for a simple question, and in the end I got it
13. There's no damage to my car, checked my rims, my undercarraige, my doors, everything - It's just that it took so much time and effort to get ONE SIMPLE question answered.
Oh BTW: it turns out what I was looking for is on my invoice all along, it's just that the retard tow truck driver didn't write hard enough for my copy to turn out dark enough for me to read
IN OTHER WORDS: THE BBB IS USELESS, CONTACT ASSOCIATIONS IF YOU WANT SOMETHING FIXED
the only thing i thought could be harmed from a tow would be door jams, weather stripping etc... but then I had my car towed one time from an accident (where if the bumper wasn't dragging on the ground, i'd have drove away) and had a hulk sized fist dent in my car when I went to pick it up.
FFS... these tow truck companies WANT to get cocktails of fire in their yards as celebration or something?
I even know a friend working for busters on main, and he says all of the drivers other than him and (not to be racist) a few asian guys he knows are total dicks, and will kick dents in cars, and steal just about everything.
You wanna know the cheapest place to get your next Type-R badge? Towing places have about 10000 they'll probably sell you under teh counter
he has his people talk to their people and his people beamed their people onto another planet with a stinky atmosphere and took there communicators away so they couldn't be traced and beamed back.
Thats what I got out of it
__________________ Rise Auto Salon
11938 95a Ave Delta
I can be reached VIA text @ 778-232-1465
Oil change special $70 5 liters synthetic oil including OEM filter Fender rolling from $45 per fender Car Audio:
Focal, Morel, Genesis, Clarion, Scosche, Escort, Compustar, GReddy, Blitz, Tomei, Motul, Endless, Defi, Cusco, Nismo + More
We specialize in:
Custom Car Audio
Race/4x4 Fabrication
Forced Induction
Engine Swaps
General Maintenance
he has his people talk to their people and his people beamed their people onto another planet with a stinky atmosphere and took there communicators away so they couldn't be traced and beamed back.
Thats what I got out of it
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