Originally Posted by Amped (Post 7098659)

Did anyone get this from Fido?
What plan did you end up getting and how much?

Originally Posted by jonogunn8 (Post 7098650)

wut did u guys say to get one?

my friend has been calling and getting turned down each time

Originally Posted by Vansterdam (Post 7098686)

after calling fido twice a day for 2 weeks i called fido retentions line direct ( since i already had a contract offer )

and always said "hi how are you, i was wondering if you have any iphones4 in stock) and if they said no i would say my friend called a few hours ago and got one ( if people on revscene said they had som lol)

Originally Posted by teaoh (Post 7098730)

Which way can we enter into Oakridge in the early morning hours? Planning to camp out tomorrow morning.

Originally Posted by Elements604 (Post 7098718)

I had a really bad experience with retentions today. I recently bought an iphone 4 along side my friend who signed up for a new contract. I was on my own contract and did a renewal . When I talked to retentions in the store they said they would give me the iphone 65 plan + free caller Id. The store representative said that my friend was getting 100 mins and free after 6pm. I said am I getting the same iphone 65 plan as her but with the caller Id and he said yes.

Now I checked my bill and I dont have the 100 mins or the free after 6, so I got the short end of the stick in terms of value, when the whole time they were telling me I had the better deal.

They wont budge at all because they said I didnt read the contract good enough and that it doesnt even matter what the store representative told me or wrote down on the pamphlet infront of me ( he wrote free after 6pm on the pamphlet )

I said I would like to cancel my contract because I didnt get what I signed up for and they said go ahead but you will have to pay or your credit will be screwed up. So they canceled me.




Anyone know if theres anything I can do to get out of this or am I screwed? I feel like telus is falsely advertising to their customers with these store reps, and then saying that they are not responsible for what the rep said at all, they say only what they say over the phone is what matters. Something seems fishy to me.

Originally Posted by Elements604 (Post 7098718)

I had a really bad experience with retentions today. I recently bought an iphone 4 along side my friend who signed up for a new contract. I was on my own contract and did a renewal . When I talked to retentions in the store they said they would give me the iphone 65 plan + free caller Id. The store representative said that my friend was getting 100 mins and free after 6pm. I said am I getting the same iphone 65 plan as her but with the caller Id and he said yes.

Now I checked my bill and I dont have the 100 mins or the free after 6, so I got the short end of the stick in terms of value, when the whole time they were telling me I had the better deal.

They wont budge at all because they said I didnt read the contract good enough and that it doesnt even matter what the store representative told me or wrote down on the pamphlet infront of me ( he wrote free after 6pm on the pamphlet )

I said I would like to cancel my contract because I didnt get what I signed up for and they said go ahead but you will have to pay or your credit will be screwed up. So they canceled me.

EDIT if they still won't budge. Transfer your phone number over to Fido/Roger/Wind. My friend did that. He wants telus to give him some good package coz he been with them for like 4years and telus basically told to fuck off in a nice. Next day he transfer his number from telus to Rogers and telus call him right back with a killer deal. Competition in the cell phone industry is pretty competive these days so don't let them push you around.




Anyone know if theres anything I can do to get out of this or am I screwed? I feel like telus is falsely advertising to their customers with these store reps, and then saying that they are not responsible for what the rep said at all, they say only what they say over the phone is what matters. Something seems fishy to me.

Originally Posted by Mr.HappySilp (Post 7098821)

Tell them the call is being reocrded on your end and you would to speak to a supervisor/manager about this.Before you ask this take down their names and their employee ID number. If they say supervisor is on lunch let them know that you know for a fact that a supervisor have to be on the floor at all times(this is true). And you would like to make a complain.

Make sure you got the rep's full name or their employee ID. Uusally after some teeth pulling the would A. give you the plan that's promise or transfer you to the higher ups which they will fix it for you. Don't let them push you around. When you speak to them don't swear or sound angry. But don't be too nice as well. Stand your ground with and don't back down!

Originally Posted by teaoh (Post 7100099)

Tiring day, lined up at PC Apple and waited 8 hours to get my iphone lol. Time went pretty quick, lots of eye candy and people to talk to in line

Originally Posted by teaoh (Post 7100099)

Tiring day, lined up at PC Apple and waited 8 hours to get my iphone lol. Time went pretty quick, lots of eye candy and people to talk to in line

Originally Posted by jonogunn8 (Post 7098692)

I always call retentions directly. if they ask where I got the number I just tell them a CSR gave it to me

Originally Posted by Snoop Monkey Monk (Post 7100145)

Who's going to line up at Richmond Center tonight for the grand opening of the Apple Store tomorrow? I'm sure they would have lots of iPhone4 for the grand opening otherwise they would look stupid with none in stock for the first day.