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10-16-2010, 11:40 PM
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#1 | | Need to Seek Professional Help
Join Date: Sep 2009 Location: Richmond, BC
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| GG MY Blackberry: Now what?
Haven't dropped it, don't recall it being hit or crushed in any way.
Found my obamaberry on my desk one night like this 
I got the phone from a 3 yr contract with rogers and I've had it for about 5 months now. What do I do? Does rogers cover LCD damages under warranty or do i have to pay an arm and a leg to get it replaced?
Note that only the inside LCD is cracked and the surface glass/plastic isn't.
By the way, I got the phone in Vancouver but im at school in kelowna right now. do you think kelowna's rogers will handle it?
What should I do?
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10-16-2010, 11:42 PM
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#2 | | Where's my RS Christmas Lobster?!
Join Date: Jun 2006 Location: Canada
Posts: 863
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your phone is under warranty for 1 year after purchase
Call rogers and get a replacement!
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10-16-2010, 11:54 PM
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#3 | | Need to Seek Professional Help
Join Date: Sep 2009 Location: Richmond, BC
Posts: 1,017
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| Quote:
Originally Posted by Nechako87  your phone is under warranty for 1 year after purchase
Call rogers and get a replacement! | awesome!!!!
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10-17-2010, 12:19 AM
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#4 | | In RS I Trust
Join Date: Mar 2003 Location: Mission
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Just think of all those Rogers commercials with the guy that drops all the quarters cause he doesn't have a loner phone. Man it drives me crazy.
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10-17-2010, 03:25 AM
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#5 | | WOAH! i think Vtec just kicked in!
Join Date: Dec 2003 Location: abc
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If you havent dropped it or water damaged it at all, no worries rogers will send you a refurbished one and you just send the damaged one you have back to them. But if they find out it was because it was dropped, or water damaged they will charge $500 to your account.
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10-17-2010, 12:13 PM
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#6 | | (╯°□°）╯聽不到 ╮(°□°╮)
Join Date: May 2004 Location: The Womb
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This is a common problem with the shit screens on these phones, they dont like weather changes..and sometimes a little bump will rupture the screen
call rogers..
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10-17-2010, 01:06 PM
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#7 | | Where's my RS Christmas Lobster?!
Join Date: Jun 2006 Location: Canada
Posts: 863
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| Quote:
Originally Posted by wingies If you havent dropped it or water damaged it at all, no worries rogers will send you a refurbished one and you just send the damaged one you have back to them. But if they find out it was because it was dropped, or water damaged they will charge $500 to your account. | Correct, there is a piece of litmus paper in the phone that changes colour with moisture. They will not replace your phone if there is water damage.
Dropping your phone is argumentative, and you could possibly win still if you have the right talking skills.
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10-17-2010, 03:38 PM
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#8 | | Need to Seek Professional Help
Join Date: Sep 2009 Location: Richmond, BC
Posts: 1,017
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ok well i dropped the phone a while ago and i am positive that there is no correlation between the small scuff i have on the corner and the crack because the scuffs were made over 4 months ago. i guess the only thing i can use as an argument is that there are no scuffs/scrapes/damages anywhere near the screen :S
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10-17-2010, 03:48 PM
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#9 | | Banned (ABWS)
Join Date: Oct 2006 Location: Richmond
Posts: 5,138
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Originally Posted by danizer ok well i dropped the phone a while ago and i am positive that there is no correlation between the small scuff i have on the corner and the crack because the scuffs were made over 4 months ago. i guess the only thing i can use as an argument is that there are no scuffs/scrapes/damages anywhere near the screen :S | well it'll be difficult to prove when the scuffs/cracks occurred relative to the screen no longer working.
You can say it happened 4+ months ago but you can't really differentiate whether it actually caused the screen to malfunction or it was pre-existing.
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10-17-2010, 10:19 PM
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#10 | | I answer every Emotion with an emoticon
Join Date: Feb 2005 Location: somewhere
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doesnt rogers have this Zero worries phone replacement thing?
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10-17-2010, 10:28 PM
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#11 | | Where's my RS Christmas Lobster?!
Join Date: Jun 2006 Location: Canada
Posts: 863
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Originally Posted by FerrariEnzo doesnt rogers have this Zero worries phone replacement thing? | "zero" worries yes, but there's always fine print
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10-19-2010, 09:18 PM
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#12 | | Captain Happy Bubble is my Homeboy
Join Date: Mar 2009 Location: Vancouver
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had this happen to a friends 9700 as well, they only had it for about a month, not even dropped, it seem like this is very similar to the nexus one and it's screen cracking due to vibration from daily use ex. bumped, etc.. and the stress cracks slowly get worse till the screen cracks
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10-19-2010, 09:41 PM
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#13 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
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| Quote:
Originally Posted by murd0c Just think of all those Rogers commercials with the guy that drops all the quarters cause he doesn't have a loner phone. Man it drives me crazy. | Talked to Rogers about cellphone replacement program and they said you will only get exact phone if it's lower end model, iPhone users will get temporary replacement that is not an iPhone. I dunno if blackberry is consider high end device.
So the advertisement about the guy dropping phone and a truck ran over it is really false. Need to read their fine prints under that contract." some restrictions may apply"=>" alot of restrictions will apply"=>"we fucked u over" Posted via RS Mobile | |
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10-19-2010, 09:58 PM
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#14 | | Where's my RS Christmas Lobster?!
Join Date: Jun 2006 Location: Canada
Posts: 863
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verdict?
did op get a replacement?
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10-29-2010, 03:47 AM
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#15 | | Rs has made me the man i am today!
Join Date: May 2007 Location: New West
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| Quote:
Originally Posted by Nechako87 Correct, there is a piece of litmus paper in the phone that changes colour with moisture. They will not replace your phone if there is water damage.
Dropping your phone is argumentative, and you could possibly win still if you have the right talking skills. | when i go snowboarding i usually hav my phone in my jacket pocket, n when i take it out its always moist with condensation.... if this damages my phone is that considered water damage or just shitty design/build?
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01-24-2011, 05:37 AM
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#16 | | I bringith the lowerballerith
Join Date: Apr 2008 Location: vancouver
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i know im reviving an old thread.
anyways
1. does rogers refurb phones due to OS issues?
if yes
2. will rogers blame drop damages (scuffs, drop dents) as a means to refuse refurb; even if OS issue?
ex/
sometimes my alarm doesnt work
changing sound profile but it doesnt change
after changing input language to korean, it wont let me type in korean...
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01-24-2011, 07:15 AM
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#17 | | .
Join Date: Nov 2009
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Have you tried updating to another OS? Some are shittier then others an upgrade sounds like what you need Posted via RS Mobile | |
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01-24-2011, 09:44 AM
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#18 | | Diagonally parked in a parallel universe
Join Date: Aug 2009 Location: Coquitlam
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For the record, they have means of telling if your phone has been dropped or suffered impact.This will shift parts inside the phone from their proper places and any tech that deals with them regularly will be able to tell when they crack case. Like wise, as stated a piece of paper within that will show any water damage.
__________________
~ Just another noob looking for a clue
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01-24-2011, 10:00 AM
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#19 | | Rider
Join Date: Apr 2010 Location: Surrey
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GG
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01-24-2011, 11:06 AM
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#20 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
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| Quote:
Originally Posted by geeknerd i know im reviving an old thread.
anyways
1. does rogers refurb phones due to OS issues?
if yes
2. will rogers blame drop damages (scuffs, drop dents) as a means to refuse refurb; even if OS issue?
ex/
sometimes my alarm doesnt work
changing sound profile but it doesnt change
after changing input language to korean, it wont let me type in korean... | Why wouldnt you just update the OS yourself?
Depending on which model you have there are TONS of OS updates available
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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01-24-2011, 03:24 PM
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#21 | | WHAT? NO FOOD?
Join Date: Feb 2010 Location: Vancouver
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To the OP:
That's a pretty neat theme. May I ask what kind of theme is it?
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01-24-2011, 03:29 PM
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#22 | | I'll be good I promise.
Join Date: Oct 2009 Location: North Korea
Posts: 1,936
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| Quote:
Originally Posted by Santoku To the OP:
That's a pretty neat theme. May I ask what kind of theme is it? | It's called Cracked LCD. Posted via RS Mobile | |
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01-24-2011, 03:35 PM
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#23 | | WHAT? NO FOOD?
Join Date: Feb 2010 Location: Vancouver
Posts: 1,406
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Originally Posted by nwen It's called Cracked LCD. Posted via RS Mobile | That's not what I meant...  | |
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01-24-2011, 03:37 PM
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#24 | | I'll be good I promise.
Join Date: Oct 2009 Location: North Korea
Posts: 1,936
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Originally Posted by Santoku That's not what I meant... |  Posted via Hey look I'm posting from my phone, isn't it cool? -.-" | |
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01-24-2011, 05:41 PM
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#25 | | (╯°□°）╯聽不到 ╮(°□°╮)
Join Date: May 2004 Location: The Womb
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The refurbs are becoming worst and worst
and the quality of these fucking blackberries out of the box is getting worst and worst
so for all those with a torch that go boarding. Yea, keep it in the car or wutever. becuz yes, condensation will FUCK UP your phone and could send the litmus paper to turn purple.
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