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03-10-2011, 01:18 AM
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#1 | | y'all better put some respeck on my name
Join Date: Dec 2002 Location: Vancouver
Posts: 18,497
Thanked 9,593 Times in 2,488 Posts
Failed 393 Times in 159 Posts
| $500 roaming bill cut down to $100...Fido FTW!
So last week I had to make a weekend trip to London for our family business. I knew about the crazy expensive roaming charges for data when you're overseas so I made sure I turned off my data on my iphone before I landed in London. Anyways, long story short my little nephew had my phone and he got into my setting and turned my data on. I turned it off right away, within minutes but I guess my open pages loaded up with out me knowing. So when I got back to Vancouver, I checked my online statement and it showed that I used 23mb's which came out to around $500!
I called Fido today and basically told them what happen and I said "I don't expect to have my entire charges dismissed because I guess I am at fault but if you can give me some sort of discount that would be great". After getting an lecture about "you should know better about international roaming" the CR put me on hold, came back a few minutes later and said "you'll only have to pay $100 + taxes". Basically what he did was he went into the system and added the international data package which is 25mb's for $100. He said my billing cycle ended and he had to go back and add the package, really didn't get what he was saying but he said you'll only have to pay $100. I must say I was expecting maybe a $50 discount or something but for Fido to remove the $400 was awesome and it's no wonder why I've been with them for almost years.  
Last edited by Harvey Specter; 03-10-2011 at 05:30 AM.
Reason: pic added
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03-10-2011, 01:24 AM
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#2 | | .
Join Date: Nov 2009
Posts: 8,733
Thanked 5,474 Times in 2,095 Posts
Failed 418 Times in 188 Posts
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Lucky you.
That vancouver lady that was dinged 37k will need a bigger discount  Posted via RS Mobile | |
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03-10-2011, 01:58 AM
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#3 | | Banned (ABWS)
Join Date: Jun 2010 Location: Canada
Posts: 1,566
Thanked 383 Times in 155 Posts
Failed 94 Times in 54 Posts
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Wow lucky you. Rare cases Fido's CSR are that nice  | |
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03-10-2011, 03:25 AM
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#4 | | My homepage has been set to RS
Join Date: Jan 2004 Location: Van
Posts: 2,050
Thanked 192 Times in 118 Posts
Failed 49 Times in 32 Posts
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I bet you Fido still made $50 on that.
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03-10-2011, 05:07 AM
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#5 | | I answer every Emotion with an emoticon
Join Date: Feb 2005 Location: somewhere
Posts: 7,906
Thanked 2,485 Times in 1,007 Posts
Failed 1,234 Times in 307 Posts
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did you get his name?? should remember him for future reference... haha
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03-10-2011, 05:26 AM
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#6 | | y'all better put some respeck on my name
Join Date: Dec 2002 Location: Vancouver
Posts: 18,497
Thanked 9,593 Times in 2,488 Posts
Failed 393 Times in 159 Posts
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Lol, well at first the CSR was really up tight and a bit rude plus he had a heavy french accent so I couldn't understand half the things he was saying to me but I remained cool, agreed with him that I should have known better and gave him the "but I've been a long time Fido customer so I just wanted to call and see if anything could be done to lower the amount" and I guess that worked because he ended up lowering it.
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03-10-2011, 08:23 AM
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#7 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
Failed 83 Times in 30 Posts
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treat CSR's nicely. their job is taking shit from people all day, so when they get a nice customer, they get generous.
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03-10-2011, 08:32 AM
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#8 | | Da Vinci's real masterpiece: The Mona Diesel
Join Date: Nov 2007 Location: Richmond
Posts: 1,797
Thanked 563 Times in 247 Posts
Failed 15 Times in 15 Posts
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Wait so the package is now on your plan and you have to remove it down the road?
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03-10-2011, 08:36 AM
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#9 | | Hacked RS to become a mod
Join Date: Feb 2002 Location: Sunny Hong Kong
Posts: 53,713
Thanked 24,635 Times in 8,585 Posts
Failed 1,541 Times in 689 Posts
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Ya so instead of $500 in fees, you are signed up to a $100 extra per month contract for 2 years? | |
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03-10-2011, 08:41 AM
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#10 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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It's a 1 time data package add-on. As in you add this package if you're gonna go travelling. It's not recurring. Posted via RS Mobile | |
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03-10-2011, 10:19 AM
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#11 | | The RS Freebie guru
Join Date: Jul 2001 Location: East Vancouver
Posts: 22,032
Thanked 2,491 Times in 860 Posts
Failed 137 Times in 67 Posts
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This is not that rare of an occurrence... I think it's pretty common for CSR's to retroactively add a value pack that can reduce your previous month's costs.
But 23MB to load up a few pages? I don't know about that one... must have been some heavy images.
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03-10-2011, 10:25 AM
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#12 | | Ricer Mod
Join Date: Mar 2005 Location: Smithers
Posts: 7,008
Thanked 5,276 Times in 1,501 Posts
Failed 214 Times in 74 Posts
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Just to play devils advocate I call bullshit on your nephew "accidentally" going into your iPhones settings and activating your Data.
Berz out.
__________________
President of RS Beat Down Crew
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03-10-2011, 01:56 PM
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#13 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
Failed 83 Times in 30 Posts
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^exactly why i never let kids touch my phone.
"here's an empty cardboard box, use your imagination for once."
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03-10-2011, 02:00 PM
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#14 | | I answer every Emotion with an emoticon
Join Date: Jul 2006 Location: V
Posts: 7,849
Thanked 656 Times in 326 Posts
Failed 190 Times in 91 Posts
| Quote:
Originally Posted by Turbo E  ^exactly why i never let kids touch my phone.
"here's an empty cardboard box, use your imagination for once." | This is why you use password lock.
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03-10-2011, 02:27 PM
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#15 | | Willing to sell body for a few minutes on RS
Join Date: Feb 2002 Location: Richmond
Posts: 11,187
Thanked 1,320 Times in 331 Posts
Failed 162 Times in 29 Posts
| Quote:
Originally Posted by SkinnyPupp Ya so instead of $500 in fees, you are signed up to a $100 extra per month contract for 2 years? | It's a one time fee http://www.fido.ca/web/page/portal/F...ional#intldata
__________________ Quote: Originally posted by Girl
^ Yes it's sad when you stare at the shape of my penis through my overly skin tight jeans and not help but feel like a shameful little boy compared to me. | | |
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03-10-2011, 03:00 PM
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#16 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
Failed 18 Times in 11 Posts
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I seriously think this is the first positive post EVER in the mobile phone chat about fido
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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03-10-2011, 03:12 PM
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#17 | | My bookmarks are Reddit and REVscene, in that order
Join Date: Sep 2006 Location: Vancouver
Posts: 4,442
Thanked 13,465 Times in 1,814 Posts
Failed 1,625 Times in 307 Posts
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Kids are kinda smart now.
Surprisingly so.
Little newphew could be like 5-7, old enough that if you give them a phone to fiddle with, they'll shut up.
At that age, my brother was surfing, touch typing and watching youtube.
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03-10-2011, 03:19 PM
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#18 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Dec 2009 Location: LM
Posts: 169
Thanked 38 Times in 14 Posts
Failed 11 Times in 4 Posts
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Fido waived a $600 bill of mine...
i was in the interior for the winter two years back, and had another number added to my line so I'd have a local number there.
Long story short, where I lived and where I worked were in two separate zones... and I did all my calling from work - not home.
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03-10-2011, 03:32 PM
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#19 | | My homepage has been set to RS
Join Date: Dec 2003 Location: Richmond
Posts: 2,227
Thanked 604 Times in 141 Posts
Failed 158 Times in 14 Posts
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I had them take away a $800+ data bill once....this was a long time ago.....they offered a service where they could actually lock ur sim from accessing data which they did for me
however my accidental pocket dial phone call when I was in vegas once cost me $145.xx that was not taken away.....
they only are nice once FYI....so try not screw up again
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03-11-2011, 12:46 PM
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#20 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
| Quote:
Originally Posted by Turbo E ^exactly why i never let kids touch my phone.
"here's an empty cardboard box, use your imagination for once." | this and the wife, girlfriend or any female should not touch my phone period.
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03-11-2011, 03:32 PM
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#21 | | y'all better put some respeck on my name
Join Date: Dec 2002 Location: Vancouver
Posts: 18,497
Thanked 9,593 Times in 2,488 Posts
Failed 393 Times in 159 Posts
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Yup, it's a one time package.
Well, I had some PDF files opened via my hotmail so I guess they loaded up.
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03-11-2011, 04:02 PM
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#22 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
Posts: 21,240
Thanked 968 Times in 446 Posts
Failed 83 Times in 30 Posts
| Quote:
Originally Posted by TRDood This is why you use password lock. | oops! *thud-CRACK!*
phones are expensive pacifiers.
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03-13-2011, 05:02 AM
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#23 | | I Will not Admit my Addiction to RS
Join Date: Mar 2011 Location: BC
Posts: 531
Thanked 228 Times in 98 Posts
Failed 47 Times in 20 Posts
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I had a friend who had her bill come out to $1000+ but got her dad to argue with the CSR and eventually the whole thing was waived by saying it was his daughters birthday.
As for myself on the other hand, I keep getting pwned by them.
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