Mobile Phone & Tablet Chat Need to unlock your phone? Check us out at JP Cellular Repair.
Smatphones, Tablets, Pagers (lol), Accessories, Networks, Services, Tips & Tricks, Download ringtones, Screen savers.. |
 | 
05-11-2011, 08:57 AM
|
#1 | | Where's my RS Christmas Lobster?!
Join Date: Apr 2008 Location: Victoria
Posts: 881
Thanked 448 Times in 155 Posts
Failed 78 Times in 21 Posts
| Telus Plan Issues
Over this past weekend, I upgraded my phone and plan to the HTC Desire HD and a 55 Data Flex plan from Telus. I had researched other companies like Bell, Rogers, Fido, etc and just decided to stay with Telus because I've never had an issue or anything over the last 3 years.
Anyway, when I was upgrading, I was told Call Display would be included in the plan because I had told them that other companies had included it. Anyway, after receiving a few calls, call display is not on my phone/plan.
What should I do? I was thinking of either going to one of the stores in town, or calling Retentions to see if I can get this sorted out. I'd rather not have to pay an extra 7$ for call display considering I've been a "Loyal Customer."
__________________
PSN: gThorpe92 Quote: |
Obviously, you're suffering wankers cramp.
| | 
|  | |
05-11-2011, 09:59 AM
|
#2 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,997
Thanked 6,370 Times in 1,795 Posts
Failed 114 Times in 70 Posts
|
Going in a store does nothing.
Call a CSR and if it is noted on your account, it should be super easy to sort out.
| |
| | |
05-11-2011, 10:14 AM
|
#3 | | Where's my RS Christmas Lobster?!
Join Date: Apr 2008 Location: Victoria
Posts: 881
Thanked 448 Times in 155 Posts
Failed 78 Times in 21 Posts
| Quote:
Originally Posted by CRS  Going in a store does nothing.
Call a CSR and if it is noted on your account, it should be super easy to sort out. | What do you mean noted on my account? Like, there should be a note saying that Call Display is added?
Edit: As far as phoning a CSR, should I just use the Telus Retentions number, or is there another number to call for that?
__________________
PSN: gThorpe92 Quote: |
Obviously, you're suffering wankers cramp.
| | |
| | |
05-11-2011, 10:16 AM
|
#4 | | Diagonally parked in a parallel universe
Join Date: Aug 2009 Location: Coquitlam
Posts: 1,476
Thanked 522 Times in 263 Posts
Failed 102 Times in 40 Posts
|
Actually, if you go to a good store, they'll get you escalated faster.
If you're going to a mall kiosk though, that doesn't classify as a good store in my experience.
Call the store and ask them for the direct number for loyalty and retentions, these are the people you want to talk to. If the store won't help you, call CS and ask to be escalated directly to Loyalty. If you have the number for retentions you can use that directly.
__________________
~ Just another noob looking for a clue
| |
| | |
05-11-2011, 11:09 AM
|
#5 | | Where's my RS Christmas Lobster?!
Join Date: Apr 2008 Location: Victoria
Posts: 881
Thanked 448 Times in 155 Posts
Failed 78 Times in 21 Posts
|
I just called, and they said they were sorry for the mis-information, but caller id isn't included in my plan... This is retarded, now I need to try and figure out a way to get it out of them
__________________
PSN: gThorpe92 Quote: |
Obviously, you're suffering wankers cramp.
| | |
| | |
05-11-2011, 12:38 PM
|
#6 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,997
Thanked 6,370 Times in 1,795 Posts
Failed 114 Times in 70 Posts
| Quote:
Originally Posted by Bedroom Eyes I just called, and they said they were sorry for the mis-information, but caller id isn't included in my plan... This is retarded, now I need to try and figure out a way to get it out of them | I think there is a grace period before you're actually locked in.
Try retentions and if it doesn't work. Say bye to telus.
| |
| | |
05-11-2011, 01:12 PM
|
#7 | | Where's my RS Christmas Lobster?!
Join Date: Apr 2008 Location: Victoria
Posts: 881
Thanked 448 Times in 155 Posts
Failed 78 Times in 21 Posts
| Quote:
Originally Posted by CRS I think there is a grace period before you're actually locked in.
Try retentions and if it doesn't work. Say bye to telus. | Yeah I guess... I'm gonna try and try to get it, I'd rather not have to spend the money to cancel. Hopefully they can work something out
__________________
PSN: gThorpe92 Quote: |
Obviously, you're suffering wankers cramp.
| | |
| | |
05-11-2011, 01:18 PM
|
#8 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Jan 2006 Location: Abbotstan
Posts: 20,721
Thanked 12,136 Times in 3,361 Posts
Failed 1,848 Times in 413 Posts
|
$7/mo call display <<<< contract buy-out.
Just sayin'.
(er... isn't CID a $5 extra? I think $7 is CID + extended voicemail)
__________________ Quote:
Originally Posted by Godzira Does anyone know how many to a signature? | ..
Quote:
Originally Posted by Brianrietta Not a sebberry post goes by where I don't frown and think to myself "so..?" | | |
| | |
05-11-2011, 01:28 PM
|
#9 | | I contribute to threads in the offtopic forum
Join Date: Dec 2001 Location: Vancouver
Posts: 2,830
Thanked 755 Times in 318 Posts
Failed 20 Times in 7 Posts
|
Call Retentions now 1-800-463-3919. I think 1-800-279-3100 also gets you there.
Your recent calls are logged into the system and will show up on your account all they have to do is pull up the log. If they said CID was included it would've been noted in the log, and if you agreed you would only accept the plan if it was included then have them correct it. Be firm without being hostile as you'll get nowhere.
Also with Telus bringing up the fact that you're a long-time customer has little weight. Generally it's all about ARPU (average revenue per user) these days.
CID is $8 but can be down to $5 as a discount to you or free if you're really awesome.
__________________
SHIFT_
"Harvey Belafonte ain't black. He's just a good looking white guy dipped in caramel. " - Archie Bunker | |
| | |
05-24-2011, 09:57 PM
|
#10 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
|
definitely call retentions
| |
| | |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | |
All times are GMT -8. The time now is 02:30 PM.
|
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
The banners on the left side and below do not show for registered users!
