| MindBomber | 12-13-2011 10:57 PM |
Quote:
Originally Posted by Gridlock
(Post 7714391)
You know...I'm ok with that. As I said, I get that there are people that walk in and need a hand guiding them through the whole purchase. I don't want to sound all high and mighty, but when I have a question, its usually on the technical side-like my toilet. I have very specific specs, and I need specific answers...and they aren't there.
I find it great that there are all kinds of staff, and for the most part they do have knowledge in the field-but half the time I'm in the middle of determining for myself if something is going to work, and I get, "do you need help finding anything?" No man...I need help being left alone to plan out what I need to do to deal with a) some shitty design I inherited, or b) some shitty previous repair that really screwed it up for me in the first place. I don't know, I'd probably bitch that there was never anyone around if I needed help, but it doesn't come across as genuine.
I'm in there enough that I can almost determine the pattern of the speeches in the morning meetings. It was hilarious one day, I went to check out and had a tub, 4 sheets of cement board and some plumbing components. So this chick is cashing me out, and she pauses for a second and starts stumbling a bit with her words and asks something like, "you found everything you were looking for?, did you also need...some....(stalling to think of something)...caulking?"
Honey...if the tub is in the back of my truck, I am very frigging far from needing caulking.
I know, I know...that might spark others to go and run for the caulking that they forgot, but damn, it just stops ringing true after awhile, you know? And you could just tell that when her shift started at 3, there was a big ra ra meeting emphasizing up selling based on the purchase.Here's all I need, "Hi! Did you find everything you were looking for? Don't know if you noticed, but tile is on sale this week if you were holding off" No thanks...I have it. Or Thanks! I'll go take a look.
Oh Home Depot...equally annoying to every other place I buy shit...except my cabinet store. They are awesome to deal with.
I think CTC is even worse. There if you have a question, the 17 year old kid hates you for asking it, and they have those annoying roving mother fuckers that will not take no for an answer on their credit card.
I just tell them I'm in bankruptcy, and thinking about it has ruined my shopping experience.
| Quote:
Originally Posted by ruthless
(Post 7714074)
They stopped charging for bags because the law that required charging for bags was only applicable in Toronto, they were just doing it and donating the 5c/per bag to the Home Depot Canada Foundation(Charity)....its a good thing they don't charge for bags anymore
a lot of customers bitch about it, now they're happy
and fuck lowes :) you know why they have those buttons in every aisle to call for help? because they don't have nearly as much staff as the Home Depot(which I find is short staffed at times too)
| I could go on a very long rant about Home Depot, I worked there for almost three years, which at times I'm almost ashamed of. The reality is though, I was never one of the ignorant seventeen year old kids who learned everything they know from a two hour computer program, I was just their because the cashiers look good wearing nothing but an orange apron and there's a new batch every summer.
Instead of hiring four seventy year old men, who honestly believe they know everything about construction, but whose memories are so poor they can't remember where anything in the store except the bathroom is, and two eighteen year olds who are starting out on their lifetime path of dead end jobs, hire one plumber. Not the recovering addict plumber, who no one in the industry is willing to employee and you can pay twenty dollars an hour, a real plumber. That one person could give more and better service than the six other people wandering around confused.
For a long time I worked strictly weekends, just to make a bit of extra cash while working my real job during the week. I made in the high twenties at my real job, and fifteen dollars an hour at HD, which was considered extremely high. I was made very clear, that wage could go higher and I could move to the pro-desk and work full time, which actually appealed to me since I'm back in school full time, but the condition was that I sell credit cards. I'm one of the most knowledgeable people in the entire store, my record sale is over $2 million dollars (a bunch of kit cabins to a lodge), and you won't give me a raise or promote me because I don't pester people to sign up for credit cards? seriously?!?
It's not surprising that the Langley store, where I worked, was losing millions of dollars a year.
Oh well, at least I can take solace in the fact that I slept with more cashiers than I solicited customers credit cards. |
