| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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11-16-2011, 03:44 AM
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#26 | | RabidMod
Join Date: Aug 2003 Location: Toronto
Posts: 6,260
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Originally Posted by jaemc  No matter what they would ask for your permission first. Unless your service advisor did it without your permission. | wat?
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11-16-2011, 08:08 AM
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#27 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
| Quote:
Originally Posted by jaemc Being an advisor depending on the condition of your fluids we'll advise or let you know if you wanted it done or not. No matter what they would ask for your permission first. Unless your service advisor did it without your permission.
XD Nothing wrong with showing your vehicle alil bit more lovin by keeping their fluids clean  | Quote:
Originally Posted by RabidRat wat? | Defending dealerships, that's what. Quote:
User:
jaemc
Occupation:
Burrard Acura
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11-16-2011, 12:35 PM
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#28 | | Diagonally parked in a parallel universe
Join Date: Jul 2007 Location: Ricemond
Posts: 1,423
Thanked 681 Times in 180 Posts
Failed 10 Times in 5 Posts
| Quote:
Originally Posted by RabidRat wat? | TRD was mentioning bout fluids being done at Toyota. His service advisor should have asked him for permission with a price and all details before performing any work.
I have heard of some advisors that just go ahead and do the work, charge the customer and deal with it when the customers come in to pick up their vehicles = bad experience.  Just a lil insight on my behalf hehe if you call that defending dealerships so be it  | |
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11-16-2011, 12:58 PM
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#29 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Aug 2005 Location: Vancouver
Posts: 151
Thanked 39 Times in 15 Posts
Failed 5 Times in 3 Posts
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I would recommend Regency or Granville Toyota.
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11-16-2011, 07:15 PM
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#30 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
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I would recommend just not buying a Toyota in first place  | |
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11-21-2011, 12:03 PM
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#31 | | member
Join Date: Aug 2011 Location: Vancouver
Posts: 119
Thanked 88 Times in 31 Posts
Failed 1 Time in 1 Post
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Hey Everyone, thank you for your input on one of our OpenRoad Dealerships
We are sorry any bad experiences you might have had with us & are always looking to improve!
If you have any concerns regarding a recent experience I would love to hear them and try to rectify them as soon as possible.
Many of you on here know me personally so please feel free to DM me on here or contact me at joshua.chow@openroadautogroup.com | |
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11-21-2011, 01:38 PM
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#32 | | I Will not Admit my Addiction to RS
Join Date: May 2010 Location: Vancouver
Posts: 569
Thanked 279 Times in 105 Posts
Failed 7 Times in 7 Posts
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honestly I want to like open road autogroup, but about 2 weekends ago I visited the new BMW/Mini dealership in langley and the newly renovated lexus dealership at richmond automall. I was disappointed in the customer service as I was not asked for any help of any kind (sales wise). I know some people actaully like not to be bothered by "typical sales guys", but having worked at a dealership myself it is courtesy to try to help. If the customer does not need any help, then they are left to be. I felt as my family and I were not going to be helped because we are not Asian.
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-Rod
1995 BMW 530i
1990 Mercedes-Benz 500SL
2002 Ford Explorer EB V8 4x4
2005 Acura RSX Type-S (SOLD)
1999 BMW 540i
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11-21-2011, 02:01 PM
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#33 | | member
Join Date: Aug 2011 Location: Vancouver
Posts: 119
Thanked 88 Times in 31 Posts
Failed 1 Time in 1 Post
| Quote:
Originally Posted by skylinergtr honestly I want to like open road autogroup, but about 2 weekends ago I visited the new BMW/Mini dealership in langley and the newly renovated lexus dealership at richmond automall. I was disappointed in the customer service as I was not asked for any help of any kind (sales wise). I know some people actaully like not to be bothered by "typical sales guys", but having worked at a dealership myself it is courtesy to try to help. If the customer does not need any help, then they are left to be. I felt as my family and I were not going to be helped because we are not Asian. | Hello,
I'd like to apologize for both of those experiences you had at both dealerships. If you or your family has any questions, I'd be more than happy to answer them or coordinate a sales person to discuss any concerns you may have. Customer Service is important to me and I will ensure that all concerns are addressed accordingly.
-Josh joshua.chow@openroadautogroup.com | |
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11-21-2011, 02:03 PM
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#34 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jan 2004 Location: Van/Bur
Posts: 5,025
Thanked 1,561 Times in 514 Posts
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| Quote:
Originally Posted by skylinergtr honestly I want to like open road autogroup, but about 2 weekends ago I visited the new BMW/Mini dealership in langley and the newly renovated lexus dealership at richmond automall. I was disappointed in the customer service as I was not asked for any help of any kind (sales wise). I know some people actaully like not to be bothered by "typical sales guys", but having worked at a dealership myself it is courtesy to try to help. If the customer does not need any help, then they are left to be. I felt as my family and I were not going to be helped because we are not Asian. | Dont worry I'm Asian and received the same attitude. I think they dont like us cause we dont speak chinese in Richmond. But thats okay someone else got my money and I'm happy with their service.. Granville Toyota FTW. We parked in the parking lot and a sales guy was already ready to greet us while exiting the car.. FYI Ron Fong @ Grandvill toyota is really nice and easy to deal with.
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11-21-2011, 02:42 PM
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#35 | | I Will not Admit my Addiction to RS
Join Date: May 2010 Location: Vancouver
Posts: 569
Thanked 279 Times in 105 Posts
Failed 7 Times in 7 Posts
| Quote:
Originally Posted by OpenRoadAutoGrp Hello,
I'd like to apologize for both of those experiences you had at both dealerships. If you or your family has any questions, I'd be more than happy to answer them or coordinate a sales person to discuss any concerns you may have. Customer Service is important to me and I will ensure that all concerns are addressed accordingly.
-Josh joshua.chow@openroadautogroup.com | Thanks Josh,
But your apology is not needed as it was not YOU personally who didnt help. I still like/would like open road auto group as my dad has dealt with them (construction wise). I dont know any names of any represenative but I dont want to point fingers anyways. I can only hope my next experience will be a good one.
In the mean time, having worked at a JP Volvo delearship, the Jim Pattison auto group has impressed me with their sales customer service. They will literally go the extra mile for their customers.
__________________
-Rod
1995 BMW 530i
1990 Mercedes-Benz 500SL
2002 Ford Explorer EB V8 4x4
2005 Acura RSX Type-S (SOLD)
1999 BMW 540i
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11-22-2011, 10:40 AM
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#36 | | 14 dolla balla aint got nothing on me!
Join Date: May 2006 Location: richmond
Posts: 1,072
Thanked 357 Times in 126 Posts
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sent you an email regarding a recent service appointment gone awry.
really disappointed with OR's service (not sales).
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11-22-2011, 11:51 AM
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#37 | | member
Join Date: Aug 2011 Location: Vancouver
Posts: 119
Thanked 88 Times in 31 Posts
Failed 1 Time in 1 Post
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Originally Posted by moky sent you an email regarding a recent service appointment gone awry.
really disappointed with OR's service (not sales). | Hey i'm checking my inbox and still haven't gotten anything yet.
Please make sure it is sent to joshua.chow@openroadautogroup.com and I will make sure the issue is dealt with  | |
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11-22-2011, 03:32 PM
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#38 | | 14 dolla balla aint got nothing on me!
Join Date: May 2006 Location: richmond
Posts: 1,072
Thanked 357 Times in 126 Posts
Failed 3 Times in 3 Posts
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i just resent you the email
hoping it goes thru this time.
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