Richmond Subaru's Service

[kkttsang]

hi subaru richmond, now that you are on revscene maybe you can explain how something like this could happen. i understand sometimes ppl make mistakes, but you can clearly see the scratches and wax left over, how can you guys deliver a car like that? And try to tell the customer that it is normal when it is very obvious that it is not.

Here is your chance to explain yourself and maybe your side of the story.

With the release of BRZ you could be loosing alot of future customers with this bad press. You will be better off to explain your side.

If you reply with this situation is between you and the client and try to avoid an explanation then you definitely will have to work on your customer relations.

[Super Dipper]

Originally Posted by Subaru Richmond

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

rectify the problem by replacing the car. end of story.

[SpuGen]

Originally Posted by Subaru Richmond

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

Give him a new car.

You've already rectally fucked him by being incompetent.


LOL

Richmond Subaru
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Hank Krispie ‎"Care"? I dont think so:
http://www.revscene.net/forums/66330...s-service.html
9 hours ago · Unlike · 1

[RCubed]

Reposted to WSC.

[UFO]

Originally Posted by kkttsang

With the release of BRZ you could be loosing alot of future customers with this bad press. You will be better off to explain your side.

You should probably help them out a bit. I highly doubt they would know what the BRZ is.

[Jgresch]

Originally Posted by belaud

OK, that comment by a north van volvo employee just made me crack hahahaha.

I'm still admin for the Coquitlam Volvo page... what should I post lol

[z3german]

Originally Posted by Subaru Richmond

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

Originally Posted by Super Dipper

rectify the problem by replacing the car. end of story.

Mark (sales manager of Subaru Richmond),

You called me before the situation exploded like this when i messaged Subaru Canada to look at the forum and try to find the problem of it. I also complained to Subaru Canada that last year i went in to test drive the new STI (2011) and got shot down with "How would you like if someone test drove your brand new car?". You called me to address that issue and you have, you gave me your number and told me to call you if i wanted to test drive the 2012 STI.

You told me on the phone that dealerships dont test drive some of those types of cars because of the low volume in sales, so therefore no test drive without a deposit. So why not give Belaud a proper new black STI, and take in his scratched up STI and use it as a demo model, when it gets the INDUSTRY STANDARD of 4-5k clicks sell it as a used demo model as so many dealerships do. I am suggesting a new car, as with many of the other Revsceners (as well as the insane amount of other car enthusiast forums they have posted on) because polishing, re-polishing, and then scratching thins the paint. Some of the scratches might not even be removable. I am only stating the obvious here because your service rep with "20 years experience" said that in his 20 years working he has never seen a car without swirl marks, so maybe you really dont know. I wish you luck on redeeming yourself from this situation, i know the economy is bad and its easy to try to take advantage of what you see as naive people during these tough times, but i hope this situation has sobered you up from the high you were getting from taking advantage of the more car naive people in the city. Its easy to forget, especially in the car industry, that the customers control you in the end. Even the government were bent at the wills of the masses when it came to PITA/SOPA. Learn form the mistake and move on, if you dont do it right the first time, fix it properly and with the utmost of urgency the second time. Do it right and the customers will roll in.

[CRS]

Originally Posted by Subaru Richmond

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

At first, I thought this was a troll account to make Subaru Richmond look even worse than it is but upon some searching, this is actually a legit account from someone who works for Subaru Richmond.

They subsequently made two accounts though - Subaru Richmond and Richmond Subaru.

[em1.ac]

Originally Posted by CRS

At first, I thought this was a troll account to make Subaru Richmond look even worse than it is but upon some searching, this is actually a legit account from someone who works for Subaru Richmond.

They subsequently made two accounts though - Subaru Richmond and Richmond Subaru.

Maybe they forgot the password to the Richmond Subaru account and now have to use Subaru Richmond. After all, these days they are forgetful of everything including customers.

[Sky_High]

Commented on their newest post again

[originalhypa]

Originally Posted by SpuGen

IIRC, hypa had a problem with his STI, then got the entire car replaced through warranty.
Not sure on the details.

Good memory man!
My 04' had a blown motor caused by the former owner. Richmond subaru brought the car in from one of their eastern dealers. Long story short, 4 months without the car and i had to beg subaru canada to cover it under warranty. When it was finally done i was driving home only to hear knock! WTF!!! I broug ht it back and voiced my displeasure. They took the car back and made me a great offer on the 06' that i still have.

Subaru in general is a shitty company to deal with. They make a great product, but if things go sour theyre worse than those booth guys at the night market.

--- richmond subaru manager

[em1.ac]

After RS and Belaud is done with the Richmond Subaru Manager
<--------------------------

[nack]

LOL, deleting all the comments on fb

[valent|n0]

any update?


I love social media

[2010 WRX]

I posted a message on their FB, not sure if it will show in the public view. So I posted a quick warning to everyone here:

Log In | Facebook

If anyone has a minute, leave a comment and see if that gets noticed...

[TypeRNammer]

Originally Posted by CRS

At first, I thought this was a troll account to make Subaru Richmond look even worse than it is but upon some searching, this is actually a legit account from someone who works for Subaru Richmond.

They subsequently made two accounts though - Subaru Richmond and Richmond Subaru.

Two accounts? They're breaking revscene rules
Posted via RS Mobile

[papasmurf2k3]

You would think Richmond Subaru would enlighten us as to the details of the deal they are trying to strike so they could stop the bleeding, but nope!

Good to see some progress though, although I heard the exact same shit from an Autonation rep concerning my Honda. "It is being dealt with with the utmost urgency!". I never heard from them again.

[kkttsang]

have you guys read the comments richmond subaru has been posting on their facebook wall,

" per our previous post - we are working directly with the client to rectify his concerns. Thank you."
"we are working with our client to find a solution for him - thanks for your comments."

So pretty much it translates to, mind your own business. This is between us and the client.

those posts just don't seem very apologetic and in fact it sounded very smug, and like they don't care what we think, but the fact is this situation affects us as consumers. And if they want to keep their future customers they should explain how they will make it right and how it will be prevented in the future.

This dealership is just ... i'm speechless on how they do business.

[papasmurf2k3]

By the way, paint is cured WELL before a vehicle leaves the factory. After the body is welded and assembled, it is painted, then enters a trim shop where all the wiring is put in, carpet, seats, lights, engine, trans, etc.
Great care is taken to prevent paint marring during the assembly process. You aren't allowed to wear pants with metal rivets in them, no wedding ring, no belt buckle, NOTHING that can scratch the paint. At the end of the assembly is a final inspection. They inspect the vehicle for poorly fit panels, paint scratches, stains, and other items. Once the inspection is done it typically gets wrapped in shipping plastic (that white plastic stuff you see on body panels all the time) to prevent shipping damage to the paint. Then the vehicles are typically driven around a track as a final dynamic inspection before being loaded onto a truck, train, boat, etc.

[papasmurf2k3]

Our customer service policy states that verbal abuse, including profanity or aggression directed at our staff or our customers will not be tolerated in person or any online source. Therefore, please be forewarned that any communication not in line with our customer service policy will be removed and dealt with.

How about don't fuck the car up, and you won't have to worry about verbal abuse or foul language?

Why is Richmond Subaru so hellbent on this language thing?! Is Canada full of virgin ears?

[bobbinka]

Originally Posted by papasmurf2k3

How about don't fuck the car up, and you won't have to worry about verbal abuse or foul language?

Why is Richmond Subaru so hellbent on this language thing?! Is Canada full of virgin ears?

it's just an excuse to delete comments

[supafamous]

Originally Posted by kkttsang

have you guys read the comments richmond subaru has been posting on their facebook wall,

" per our previous post - we are working directly with the client to rectify his concerns. Thank you."
"we are working with our client to find a solution for him - thanks for your comments."

So pretty much it translates to, mind your own business. This is between us and the client.

those posts just don't seem very apologetic and in fact it sounded very smug, and like they don't care what we think, but the fact is this situation affects us as consumers. And if they want to keep their future customers they should explain how they will make it right and how it will be prevented in the future.

This dealership is just ... i'm speechless on how they do business.

There's always the Subaru Canada FB page:

https://www.facebook.com/SubaruCanada?sk=wall

[smarv]

Originally Posted by Subaru Richmond

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

Shame on you Richmond suburu, if your reading this i hope you know i will not ever buy a car from you. Not because you damaged his car but because you ignored him and treated him poorly. I hope the guys at don docksteader and wolfe suburu are having a good laugh at you over this.

[bobbinka]

i really hope this gets picked up on the news

[LP700-4]

email this thread to CTV and stuff