| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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02-21-2012, 05:34 PM
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#101 | | I subscribe to Revscene
Join Date: Mar 2007 Location: Vancouver
Posts: 1,940
Thanked 320 Times in 123 Posts
Failed 349 Times in 74 Posts
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What a horrible way to treat a customer Posted via RS Mobile | 
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02-21-2012, 06:59 PM
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#102 | | Where's my RS Christmas Lobster?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,116
Thanked 903 Times in 285 Posts
Failed 182 Times in 32 Posts
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RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
Bull shit what the GM said to you, and the sales saying that is absurd! My father owns a cosmetic repair shop in singapore and even the starting positions for the cosmetic work (washing, polish, etc) know what the acceptable standards are for even a USED car. I wish people cared more here, standards there are immaculate for cars!
(y) for contacting Linda Steel, would love to watch that.
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02-21-2012, 07:00 PM
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#103 | | "Entertainment" mod.
Join Date: Feb 2009 Location: Surrey, BC
Posts: 5,117
Thanked 3,432 Times in 1,051 Posts
Failed 161 Times in 60 Posts
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RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
I'd LOVE to head down in a show of support. This is fucking bullshit, and I was fuming after reading the OP's breakdown after each meeting with the dealer. How about we have a RS Byrne Road meet at Richmond Subaru instead  ?
When I bought my Mazda3 at Freeway Mazda, a sales person came out to greet me and my family. I was straight up about what I wanted: a 2011 hatch. They had one, and the deal they gave us was so good that we signed the papers the same day. They were even nice enough to let me use their storage lot so I could sell my old Corolla, which had zero trade-in value. They also cared enough to re-detail my car a few days after delivery since I opted to take the car the night I bought it, and their staff did a good job.
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Borokusowagen.
Last edited by CorneringArtist; 02-21-2012 at 08:11 PM.
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02-21-2012, 07:11 PM
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#104 | | Revscene.net has a homepage?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,287
Thanked 2,093 Times in 452 Posts
Failed 75 Times in 29 Posts
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Thanks for the offer guys, but I should wait to see if Warren is willing to compensate for an actual detail job, if he declines, lets march in there like the 300 spartans.
Now how do I contact Lynda Steele...  | |
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02-21-2012, 07:12 PM
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#105 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
Failed 217 Times in 69 Posts
| Quote:
Originally Posted by TOPEC  richmond dealerships r used to having mainlanders walking in, pickin the car they want, drop a wad of cash without negotiating, and drive off. every dealership i went to within richmond had horrible service, where as any OTHER dealership outside of richmond had great customer service, even when i told them im just here to check out cars, not looking to buy. |
Lool when i made a visit down to Richmond Acura to check out a RDX the salesman didnt give two shits bout us. We spent like 20 mins looking around the lots, then went inside the dealership to look at the 2012, after another 10 mins of just walking around the car and sitting inside he finally comes over and greets us. 
Maybe it is all Richmond dealership's standard.  | |
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02-21-2012, 07:20 PM
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#106 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
Failed 24 Times in 14 Posts
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Originally Posted by belaud Thanks for the offer guys, but I should wait to see if Warren is willing to compensate for an actual detail job, if he declines, lets march in there like the 300 spartans.
Now how do I contact Lynda Steele... | CTV British Columbia | On Your Side - Breaking News, BC News, Vancouver, B.C., Sports, Entertainment, Traffic, Weather, Contests
scroll down and there's a link for her email.
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02-21-2012, 07:21 PM
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#107 | | Revscene.net has a homepage?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,287
Thanked 2,093 Times in 452 Posts
Failed 75 Times in 29 Posts
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If anyone wants to see how scratched up my car is, PM me and i'll give you my number, I be in burnaby/richmond tonight
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02-21-2012, 07:31 PM
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#108 | | F**K YOUR HEAD
Join Date: Apr 2009 Location: vancouver
Posts: 8,718
Thanked 8,153 Times in 1,251 Posts
Failed 643 Times in 181 Posts
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I feel like going in and test driving cars, getting quotes, etc., just to waste their time
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02-21-2012, 07:33 PM
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#109 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
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OP,
Just curious...and if you dont mind me ask...are you in your late teens / early 20s?
The way [most] Richmond dealerships treat their customers are horrible already. Add in the fact
you're under 30, or at least look/height of a teenager....they tend to you treat even 5X shittier.  | |
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02-21-2012, 07:35 PM
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#110 | | Revscene.net has a homepage?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,287
Thanked 2,093 Times in 452 Posts
Failed 75 Times in 29 Posts
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Yup, I'm 20. Guy treats me like im half retarded.
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02-21-2012, 07:40 PM
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#111 | | Proud to be called a RS Regular!
Join Date: Oct 2005 Location: Coquitlam
Posts: 284
Thanked 137 Times in 46 Posts
Failed 57 Times in 6 Posts
| Quote:
Originally Posted by ilvtofu I feel like going in and test driving cars, getting quotes, etc., just to waste their time | no offence, but that is lowering yourself to their standards.
A peaceful protest by a number of RS members coming over there on the weekend (their busiest time)...
... and explaining to every potential customer why they should NOT buy at this dealer ...
.. and giving directions to other dealers should do the trick quite nicely.
Add to that this web publicity and I bet the opportunity cost to them will start to pile up.
Does anyone know if the dealership is owned privately or corporately? I'd say it is time to direct the owner to this thread!
__________________
2012 F30 328i Mineral Grey | Sport Line | Executive Package | Driver Assistance Package | Premium Package | Dakota Leather | Trim Highlight Finishers Coral Red | Head-Up Display | Sport Suspension
2013 F25 xDrive28i Space Gray Metallic | Technology pkg | Premium pkg | Executive pkg | Satin Aluminum Roof Rails | Lights pkg | Head-Up Display
'05 Nissan Altima SER Silver (sold)
'04 Acura MDX Touring Black (sold)
'98 Honda Civic SI coupe Silver (sold) | |
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02-21-2012, 07:40 PM
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#112 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Burnaby
Posts: 10
Thanked 0 Times in 0 Posts
Failed 3 Times in 1 Post
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Yo im in for this just let me get my sti (getting clutch replaced) then we go and stopp all there service bay by blocking them off XD
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02-21-2012, 07:40 PM
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#113 | | Revscene.net has a homepage?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,287
Thanked 2,093 Times in 452 Posts
Failed 75 Times in 29 Posts
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It is private, owned by olympic motors corp.
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02-21-2012, 07:42 PM
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#114 | | Proud to be called a RS Regular!
Join Date: Oct 2005 Location: Coquitlam
Posts: 284
Thanked 137 Times in 46 Posts
Failed 57 Times in 6 Posts
| Quote:
Originally Posted by belaud It is private, owned by olympic motors corp. | Did you contact them?
__________________
2012 F30 328i Mineral Grey | Sport Line | Executive Package | Driver Assistance Package | Premium Package | Dakota Leather | Trim Highlight Finishers Coral Red | Head-Up Display | Sport Suspension
2013 F25 xDrive28i Space Gray Metallic | Technology pkg | Premium pkg | Executive pkg | Satin Aluminum Roof Rails | Lights pkg | Head-Up Display
'05 Nissan Altima SER Silver (sold)
'04 Acura MDX Touring Black (sold)
'98 Honda Civic SI coupe Silver (sold) | |
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02-21-2012, 07:44 PM
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#115 | | Revscene.net has a homepage?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,287
Thanked 2,093 Times in 452 Posts
Failed 75 Times in 29 Posts
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I have no idea how, they have no websites for the actual company.
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02-21-2012, 07:50 PM
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#116 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Burnaby
Posts: 10
Thanked 0 Times in 0 Posts
Failed 3 Times in 1 Post
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if you think about the fact that olympic motors actually hired those no good salesmen and managers probably means they dont give a shit about us consumers but its still worth a shot.
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02-21-2012, 08:00 PM
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#117 | | Proud to be called a RS Regular!
Join Date: Oct 2005 Location: Coquitlam
Posts: 284
Thanked 137 Times in 46 Posts
Failed 57 Times in 6 Posts
| Quote:
Originally Posted by belaud I have no idea how, they have no websites for the actual company. | Use Google  Barry Horn | LinkedIn
Then ask subaru canada folks, they may direct you to someone too.
Start sending emails everywhere you can find until you find the right person. Richmond Subaru | New Subaru dealership in RICHMOND, BC V6X 2B8 send an email to every staff member asking to find the ULTIMATE boss, someone who cares. The more emails you send, the more respect you will command and hopefully they will start treating you well!
If I were you, I'd be on a mission (as a matter of principle) to get them to do the right thing. Quote:
Originally Posted by DeadNight if you think about the fact that olympic motors actually hired those no good salesmen and managers probably means they dont give a shit about us consumers but its still worth a shot. | What a crock of shit. Every owner cares about one thing - profit! They may not be aware how their managers treat customers and this is a chance to inform them.
__________________
2012 F30 328i Mineral Grey | Sport Line | Executive Package | Driver Assistance Package | Premium Package | Dakota Leather | Trim Highlight Finishers Coral Red | Head-Up Display | Sport Suspension
2013 F25 xDrive28i Space Gray Metallic | Technology pkg | Premium pkg | Executive pkg | Satin Aluminum Roof Rails | Lights pkg | Head-Up Display
'05 Nissan Altima SER Silver (sold)
'04 Acura MDX Touring Black (sold)
'98 Honda Civic SI coupe Silver (sold) | |
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02-21-2012, 08:21 PM
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#118 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2011 Location: Vancouver
Posts: 802
Thanked 1,324 Times in 264 Posts
Failed 64 Times in 17 Posts
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You have INCREDIBLE patience, I applaud you for that.
If the protest does happen, I'm down ! Good chance to meet some RS members and have dim sum after a days hard work. We'll be in Richmond after all !  | |
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02-21-2012, 08:22 PM
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#119 | | My homepage has been set to RS
Join Date: Sep 2003 Location: 604
Posts: 2,492
Thanked 1,561 Times in 455 Posts
Failed 61 Times in 21 Posts
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Instead of "marching in there, like a an army of 300 spartans", why not a peaceful protest kind of deal?
You protest out on the public street, off their property, and try and catch people headed into the dealership, so they are aware of the horrible customer service they're about to recieve.
As an absolute LAST resort... perhaps ICBC is an option? Maybe you can claim it, so you can have it fixed properly? (hopefully without it effecting your discount) I'm just thinkin' out loud here...
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02-21-2012, 08:36 PM
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#120 | | #savethemanuals
Join Date: May 2008 Location: Richmond
Posts: 3,980
Thanked 2,551 Times in 950 Posts
Failed 106 Times in 40 Posts
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1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy
I don't usually come out but I'm down to support you there. This BS makes me mad. Posted via RS Mobile | |
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02-21-2012, 09:09 PM
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#121 | | I subscribe to the Fight Club ONLY
Join Date: Feb 2002 Location: Coquitlam
Posts: 7,091
Thanked 2,112 Times in 264 Posts
Failed 61 Times in 29 Posts
| Quote:
Originally Posted by Energy 1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy
I don't usually come out but I'm down to support you there. This BS makes me mad. Posted via RS Mobile | Yea.....that will go smoothly for all of 8 seconds until they call the RCMP and they escort you not only off the lot, but out of the entire Richmond auto mall complex.
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02-21-2012, 09:15 PM
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#122 | | フルコンボ
Join Date: May 2004 Location: YVR
Posts: 5,214
Thanked 3,998 Times in 596 Posts
Failed 23 Times in 8 Posts
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Fortunately, the dealership is right off no3 road. =)
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02-21-2012, 09:24 PM
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#123 | | RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006 Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
| Quote:
Originally Posted by LP700-4 Lool when i made a visit down to Richmond Acura to check out a RDX the salesman didnt give two shits bout us. We spent like 20 mins looking around the lots, then went inside the dealership to look at the 2012, after another 10 mins of just walking around the car and sitting inside he finally comes over and greets us.
Maybe it is all Richmond dealership's standard. | depends on how the salesman reads you.
some customers are super fussy about how salesmen approaches people due to the common idea of salesmen being snakes. i was not there so i dont know how it really was but maybe he wanted to give you room to check out stuff on your own?
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02-21-2012, 10:08 PM
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#124 | | My homepage has been set to RS
Join Date: Sep 2010 Location: Coquitlam
Posts: 2,030
Thanked 1,382 Times in 416 Posts
Failed 73 Times in 29 Posts
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The dealership is not in the automall.
I got my car from Sig. Mazda in richmond and my experience was great lol, but I was helped by a really friendly knowledgeable white guy who understood my circumstance.
However, even though I don't know any of you I'm down to come because I have a cousin that was screwed by them in the past, and I was with him.
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy
8. Bonestock
why not, this pissed me off
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02-21-2012, 11:33 PM
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#125 | | 14 dolla balla aint got nothing on me!
Join Date: Mar 2009 Location: Richmond
Posts: 627
Thanked 319 Times in 111 Posts
Failed 31 Times in 10 Posts
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if you guys go on the weekend, im down
i get off work on saturdays at 5pm and im free sundays
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
__________________
2006 Acura TSX - Carbon Grey Pearl 6MT
"The value of life can be measured by how many times the soul has been deeply stirred"- Soichiro Honda
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