Since I am up from having a high fever, and stressing out over the car still. Let me inform everyone with the full story that unraveled today/yesterday, in case anyone thinks I am trying to swing the story to my side of favour.
I had gone to the dealership at around 12:30 to pick up my car, I met up with Kam and Mark (sales manager) who went out and showed me the car
in the rain. Stating they had already checked the car over when it was dry and it was in PERFECT condition, cool, I trust them, I'll take it then, finally.
As we sat down, exchanged thanks/jokes, the usual after a long struggle, talked about compensation, cut the cheque, by gones be by gones. I was legitimately happy at this point seeing as how my car
did[ look pristine...in the rain.
I drove to aberdeen, was going to grab some lunch, got out of the car, and did an inspection under the light.
The car looked absolutely deplorable, the swirls were ever more present, even more so since day 1 of the car, there was now a buffing scratch on my right bumper, a scratch that i could actually
feel, the vertical scratches were still there, now there are horizontal scratches across the hood.
I called Kam, clearly disappointed, "KAM, the car, is STILL not complete, the car looks DISGUSTING, it looks WORSE then day 1"
His reply was as usual, I don't know, I don't know, I'll get back to you, I have a meeting to go to blahblahblah. The usual bullshit I've been fed for the past month.
He calls back "Hey, the car actually has transit coating, the stuff where the swirls are permanent and vertical scratches that don't come out, it occurs during transit, at this point, I've talked to Rob (i think) from Subaru Canada, he says theres nothing we can do, sorry man"
Sounded fishy, ok, I hang up, called up my detailer buddy to get a second opinion, he told me to bring it to an actual detailing shop.
Once I picked out one recommended by a local RS user, the gentlemen there actually said this wasn't the first time this month that a car from richmond subaru went to them, he fully stated their detailer is incompetent, their Vancouver Kia detailers are incompetent, the detailer at Richmond Subaru is full on incompetent. Thats what I finally wanted to hear, no bullshit, just truth.
He got his detailer to polish one side of the Hood, it looked absolutely
phenomenal. It looked like that one part of the hood came straight out of the factory unmolested. Clearly, the swirls, scratches and scuffing were NOT from transit, but rather a very very
very bad detailing job from their inside auto group.
I went back to Richmond Subaru with a vengeance, I wanted this fully paid out, I wanted my car to look like that one part of the hood, I don't care, I'm done being patient after being fed this inane amount of boiling bullshit.
I walked right in, I found Warren on the phone, as I approached him when he finished.
"Warren? I'm Brian (my name)"
"who are you..."
"The guy with the black STI coming back every weekend"
"Oh, you, I thought I would get to never see you again after cutting that cheque for the detailer"
"Well you cut a cheque to screw up my car more, now why dont you come out and look at the car"
Now, this showed me just how little he knew what was going on. He ran upstairs, bitched at some people, came down with a jacket to go out.
As we went out, I started getting mad because, well I've been there every weekend and almost one weekday a week.
"The paints all fucked up-"
Get interrupted by mark to tell me not to swear, "hey man, don't swear in front of the guy"
"oh ok, sure, sorry, any ways the paints screwed up, your detailer clearly did not do a good job, the right side of the hood was done by MY detailer, it looks PRISTINE, he did that in 5 minutes, I gave you an entire day to fix it, and yet you've screwed it up more"
At this point they inspect the car, its a gloomy rainy day, you can't see
anything, I offer to drive the car under the light to show you the shitty condition of the paint.
Warren simply states "No need, what I'll do is, I'm going to give you my business card, you tell your guy whoever he is, to give me a quote on what it needs to be done to fix this car, if its $500 or $600, I'm not paying for it"
"Why not?"
"Because that repainting money, and I'm not paying for it"
At this point before I could say anything, one of the sales/tech/whoever comes out and says
"Listen here, in my 20 years of working, you will ALWAYS see swirls underneath the light, so don't come in here expecting free service because you're not statisfied with the job"
At this point, I snapped
"IF I PUT A FUCKING LIGHT UNDERNEATH ONE OF THESE BRAND NEW FUCKING CARS, YOU WON'T SEE AS MANY FUCKING SWIRL MARKS ON THAT ONE AS TO MY FUCKING CAR, DON'T GIVE ME THIS TRANSIT COATING BULLSHIT, IN YOUR 20 YEARS TIME, YOU'RE EXPECTING ME TO BELIEVE MY PAINT WILL ALWAYS BE FADED, THATS ABSOLUTE BULLSHIT AND YOU KNOW IT, THE ONLY PERSON TRYING TO HELP ME NOW IS YOUR GOD DAMN GM"
Warren basically says
"I'm not helpin you yet, If you keep yellin like that, I aint giving you anything, you can take my business card and thats that, good bye, don't expect anything, so you give that to your detailer guy whatever, and give me a quote, don't expect me to pay $500 or $600, it better be $200 to $300"
I calmed down because I'm sick, I have a sore throat, yelling does get me nowhere, so I say
"Ok sure, fine, I'll give him the quote, and you pay for it, I don't care if its $500"
He basically ignores me, walks back inside with Mark and that guy whoever he is. I was absolutely offended by the way I was being treated, I'm not sure how I offended Kam but I was being fed bullshit, and not receiving any type of actual help. I've contacted all CBC, Subaru Canada, informed all acquintances/friends/family to stay away and I
will get this car fixed.
I want to thank you all for trying to help me, I want to thank
shantz for recommending me to this fantastic detailer. I want to thank RabidRat for initiating the spreading of the message.
I will say it again, stay away from any affiliates of Olympic Motors, in the end, you'll be stuck in my situation and possibly having to deal with hardass' named Warren and Kam.
At least I'm giving you reading material eh?
UPDATE
At this point, I dont have the proper camera to show you the swirls & scratches, but the major ones are easy to take.
left side
right side, big difference eh
buffing scuff.
flash swirls
flash swirls
Like I said, I do not have the proper camera, this looks
worse in person as your eyes can see all of it.
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