| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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02-23-2012, 09:47 PM
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#176 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
Failed 24 Times in 14 Posts
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^they deleted that one right the way
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02-23-2012, 09:49 PM
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#177 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Canton, MS, USA
Posts: 17
Thanked 18 Times in 6 Posts
Failed 0 Times in 0 Posts
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I thought Richmond Subaru deleted the comment (maybe they did), but it looks like Richmond Subaru just banned me from their facebook site. I got a reply from Richmond Subaru:  | |
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02-23-2012, 09:55 PM
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#178 | | #savethemanuals
Join Date: May 2008 Location: Richmond
Posts: 3,980
Thanked 2,551 Times in 950 Posts
Failed 106 Times in 40 Posts
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Wow they pay someone to be on their facebook page all day?
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02-23-2012, 09:57 PM
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#179 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Canton, MS, USA
Posts: 17
Thanked 18 Times in 6 Posts
Failed 0 Times in 0 Posts
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Seems like a pretty bad allocation of funds doesn't it? They can't hire a good detailer (or customer service rep), but social media is a #1 priority!
Edit: I just got a text from a FB friend that said my post popped up on their newsfeed/top story wall. So it doesn't appear to be blocked.
Last edited by papasmurf2k3; 02-23-2012 at 10:00 PM.
Reason: Historical accuracy and whatnot.
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02-23-2012, 09:58 PM
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#180 | | "Entertainment" mod.
Join Date: Feb 2009 Location: Surrey, BC
Posts: 5,117
Thanked 3,432 Times in 1,051 Posts
Failed 161 Times in 60 Posts
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^ Wow, didn't expect someone from Mississippi to register and post how their comments are being dealt with! I guess this thread is starting to pick up speed on it's spread onto other forums. Started reading your story, and it's brutal so far.
__________________
Borokusowagen.
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02-23-2012, 09:59 PM
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#181 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Vancouver
Posts: 2,511
Thanked 661 Times in 208 Posts
Failed 71 Times in 25 Posts
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^probably lol check their info page..
it even says closed: reopens at 8:30am tomorow
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02-23-2012, 10:02 PM
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#182 | | #savethemanuals
Join Date: May 2008 Location: Richmond
Posts: 3,980
Thanked 2,551 Times in 950 Posts
Failed 106 Times in 40 Posts
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Hmm if Richmond Subaru knows what's good for them they'll make things right with belaud asap or they might end up like that bmw dealership that didn't honor an ebay bid.
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02-23-2012, 10:02 PM
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#183 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
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Post a comment on one of their post's (ie. City of Richmodn - Drinking & Driving, hoootsuite test), etc
Not everyone clicks onto viewing posts from "Everyone"
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02-23-2012, 10:14 PM
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#184 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Canton, MS, USA
Posts: 17
Thanked 18 Times in 6 Posts
Failed 0 Times in 0 Posts
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Originally Posted by CorneringArtist  ^ Wow, didn't expect someone from Mississippi to register and post how their comments are being dealt with! I guess this thread is starting to pick up speed on it's spread onto other forums. Started reading your story, and it's brutal so far. | Yeah, I just hate seeing stuff like this. It burns me up! Besides, I've been to Canada a few times  I drove from my house in Mississippi to St. John's a few years ago. That was a hike.
Sky_High, can you post a link to that page? I can't view Richmond Subaru's page content anymore hahah. 
Brenda thought she'd get all self righteous on me.
Her latest:
Brenda Garcia Yes, I did read the looooonnnngggg thread...Clearly he's upset but maybe there's more to the story?
2 minutes ago ·
James Sisson Its pretty cut and dry. He got a vehicle with messed up paint, brought it back, they handled the situation like dog shit, then handled his car even worse (repeatedly). The spiral of shit continued into the massive clusterfuck it has turned into now... or do you have some information to share that no one else knows about?
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02-23-2012, 10:20 PM
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#185 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
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^ I can't even see your post. The only one I see is from Bart Yong...
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02-23-2012, 10:22 PM
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#186 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
Failed 217 Times in 69 Posts
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Me too lol wtf?
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02-23-2012, 10:25 PM
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#187 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Canton, MS, USA
Posts: 17
Thanked 18 Times in 6 Posts
Failed 0 Times in 0 Posts
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I'm sure its been removed by the social media sorceress and converted to a semi-private message.
Brenda works for "Thrive Solutions" Welcome to Facebook - Log In, Sign Up or Learn More
She's most likely the social media liaison for Richmond Subaru, hence the quick response to my post. She's just doing her job (hey, at least someone affiliated with Richmond Subaru is!). She's also reportedly reading this thread.
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02-23-2012, 10:30 PM
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#188 | | WOAH! i think Vtec just kicked in!
Join Date: May 2001 Location: Vancouver, BC,
Posts: 1,645
Thanked 459 Times in 111 Posts
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Don't know if this has been mentioned but, I wonder if the Richmond Subaru "detailer" is on revscene? If so, you should be ashamed of yourself (or pat yourself on the back for fooling your employers that you actually do good work). Not sure if their "detailer" is unskilled or doesn't take pride in their work, and I'm not sure which one is worse.
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02-23-2012, 10:33 PM
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#189 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
| Quote:
Originally Posted by KO7 Don't know if this has been mentioned but, I wonder if the Richmond Subaru "detailer" is on revscene? If so, you should be ashamed of yourself (or pat yourself on the back for fooling your employers that you actually do good work). Not sure if their "detailer" is unskilled or doesn't take pride in their work, and I'm not sure which one is worse. | Probably not the best idea for me to post it on here. But just go to Subaru Richmond's website...and you'll find the full name + picture of him smiling  | |
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02-23-2012, 10:39 PM
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#190 | | #savethemanuals
Join Date: May 2008 Location: Richmond
Posts: 3,980
Thanked 2,551 Times in 950 Posts
Failed 106 Times in 40 Posts
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That would be Mr. Cho? If he messed up the car then he doesn't deserve to be called a detailer.
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02-23-2012, 10:43 PM
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#191 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
| Brenda Garcia Brenda Garcia | LinkedIn
Owner, Business Support Manager at Thrive Solutions (Sole Proprietorship) Quote:
Owner, Business Support Manager
Thrive Solutions (Sole Proprietorship)
Sole Proprietorship; 1-10 employees; Management Consulting industry
2009 – Present (3 years) Maple Ridge, BC
Office management and human resources solutions for small business - including general office, social media and recruiting support.
| "Small Business".....sounds like Richmond Subaru alright.
Here's my little contribution:  | |
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02-23-2012, 10:54 PM
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#192 | | Banned By Establishment
Join Date: Feb 2012 Location: Canada
Posts: 303
Thanked 939 Times in 124 Posts
Failed 673 Times in 120 Posts
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It is absolutely deplorable how you are being treated, and the bullshit they are feeding you.
I am guessing they have someone who is inexperienced using a rotary buffer. Ugh. No wonder there are swirl marks.
There is no addional special coating applied to a new car for protection during transit when it leaves the factory. That is what the clearcoat is for. I went on a factory tour of two Ford plants (St-Thomas and Woodhaven) and GM (Bowling Hills-- 'Vette) and the car's paint is cured in an oven before it leaves the plant. It is clear that who ever used the buffer put pressure on the buffer(which you should never do) on the car's panel and caused the scratches and swirls.
As a note, my friend bought a new Mustang and had the exact same problem. The dealer didn't want to do anything. The paint was much worse, and also black. Full of scratches and swirls. After a long and wasteful fight with the dealer, he went above them and contacted Ford of Canada. They had someone look at the car, and he got his Mustang repainted. All this because the dealer fucked up the detail.
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02-23-2012, 10:57 PM
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#193 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
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^ Toronto  Welcome!
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02-23-2012, 10:59 PM
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#194 | | They let me be a moderator. LOL
Join Date: Oct 2004 Location: Vancouver
Posts: 9,219
Thanked 3,670 Times in 867 Posts
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Someone should forward this to Jalopnik.
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02-23-2012, 11:00 PM
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#195 | | Banned By Establishment
Join Date: Feb 2012 Location: Canada
Posts: 303
Thanked 939 Times in 124 Posts
Failed 673 Times in 120 Posts
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Originally Posted by Sky_High ^ Toronto Welcome! | Ye!
I love this website, way better then the Toronto car forums (; I'm from Official GTAMC Forums
But I'll be moving to go to UBC.
-------------
On topic:
I posted on FB and it was deleted in less then a minute o.O
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02-23-2012, 11:01 PM
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#196 | | Proud to be called a RS Regular!
Join Date: Oct 2005 Location: Coquitlam
Posts: 284
Thanked 137 Times in 46 Posts
Failed 57 Times in 6 Posts
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The ultimate FAIL on so many levels. I did my part, posted a polite message on their FB account but seem to be blocked now.
So let me get this right, potential customers who are car enthusiasts see a beautiful STI scratched up, customer mistreated AND get blocked on FB?
To the OP, with their business model they have already lost SIGNIFICANTLY more than $500 on a decent detailing job! If anyone actually bothered to check how fast your images and story was spreading over the internet and how many people saw it... add to that all potential buyers who will "check reviews" of the car and the dealers (who will undoubtedly read this thread) - oh my. How many sales do you think they lost in potential business? How much does that hit their bottom line?
I am surprised they are taking this long to settle this privately and quietly with you! This will be a very expensive lesson on what not to do in business.
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02-23-2012, 11:05 PM
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#198 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
Failed 238 Times in 105 Posts
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Joonyoung Park
interesting article, however, i think you guys should be more concerned with treating customers with fair share of sentient moral value rather then worrying about drinking and driving laws as of now. Afterall, keeping the business running is probably a bit more important then being concerned with drinking and driving laws don't you think? 
3 minutes ago
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02-23-2012, 11:11 PM
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#199 | | no
Join Date: Apr 2008 Location: home
Posts: 5,375
Thanked 6,067 Times in 1,224 Posts
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02-23-2012, 11:12 PM
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#200 | | Where's my RS Christmas Lobster?!
Join Date: Jun 2006 Location: Canada
Posts: 863
Thanked 487 Times in 111 Posts
Failed 109 Times in 37 Posts
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Originally Posted by SpuGen Someone should forward this to Jalopnik. | or autoblog
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