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Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n

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Old 07-24-2012, 08:01 PM   #26
RS.net, where our google ads make absolutely no sense!
 
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weird, my family and friends bought over 5 cars there, and my current car came from granville toyota also.. The GM and even the sale managers were great, never had the female fiance manager before though, is that all to the story? I can easily give them the thumbs up and even direct others to buy their cars from that location..
its the bad experiences and how it is dealt with is what really counts.
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Old 07-24-2012, 08:46 PM   #27
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hmm, third post.
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Old 07-24-2012, 11:30 PM   #28
Rs has made me the man i am today!
 
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Good thing you didn't end up buying the car there~ In my experience, most dealerships that do volume sales have worse service than at a dealership that gets slower sales. I got yelled at by the manager out the door at richmond subaru for wanting to think about the deal overnight.
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Old 07-24-2012, 11:33 PM   #29
My AFC gave me an ABS CEL code of LOL while at WOT!
 
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^ sounds like Richmond Subaru alright
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Old 07-25-2012, 12:34 PM   #30
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you sound like you have a stick up your ass
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Old 07-25-2012, 01:01 PM   #31
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Good thing you didn't end up buying the car there~ In my experience, most dealerships that do volume sales have worse service than at a dealership that gets slower sales. I got yelled at by the manager out the door at richmond subaru for wanting to think about the deal overnight.
lololol wtffff
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Old 07-25-2012, 02:30 PM   #32
I told him no, what y'all do?
 
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Good thing you didn't end up buying the car there~ In my experience, most dealerships that do volume sales have worse service than at a dealership that gets slower sales. I got yelled at by the manager out the door at richmond subaru for wanting to think about the deal overnight.
did he give you his card?
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Old 07-26-2012, 02:07 AM   #33
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Went to subaru richmond early this year with family friend and tried to negotiate a new forestor. Salesman was ok, I recall him from working at honda before, sat down and crunched numbers. Gave him our reasonable offer and he came back from talking to sales manager and said nope. He will try once more and thats final. If we didnt like the price then we had to talk to sales manager ourselves.
I know thats how they most work but it felt like he just didnt want to try to help us. Finally the manager said he can lower $300 and thats it.

Asked him if first oil change could be given for free as incentive... He said nope. You can go home and think about it.

We just said ok and left. Went to don docksteader subaru and purchased one with better pricing and few accessores added.
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Old 07-26-2012, 09:01 AM   #34
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The willingness of a salesperson or dealer to give away a car near cost and make no money has nothing to do with their level of customer service.
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Old 07-26-2012, 11:52 AM   #35
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Went to subaru richmond early this year with family friend and tried to negotiate a new forestor. Salesman was ok, I recall him from working at honda before, sat down and crunched numbers. Gave him our reasonable offer and he came back from talking to sales manager and said nope. He will try once more and thats final. If we didnt like the price then we had to talk to sales manager ourselves.
I know thats how they most work but it felt like he just didnt want to try to help us. Finally the manager said he can lower $300 and thats it.

Asked him if first oil change could be given for free as incentive... He said nope. You can go home and think about it.

We just said ok and left. Went to don docksteader subaru and purchased one with better pricing and few accessores added.
Yep, its mostly the manager's call... I remember going to the Mercedes dealership @ the auto mall a few years back to buy a car; was talking the price quite a bit, but then I went to another merc dealership just to checkout the pricing of others and got a better price elsewhere. Know what the manager at the automall said? Go buy it there then... and I did
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Old 07-26-2012, 04:26 PM   #36
My AFC gave me an ABS CEL code of LOL while at WOT!
 
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^ Should have drove your new ride back to Automall and show the manager he lost another customer
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Old 07-26-2012, 10:42 PM   #37
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Thanks for the summary, all in all I think every dealership are the same, they just want to make $$, not here to make sure the customer isn't ruined. Typical businesses!
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