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07-24-2012, 11:28 PM
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#26 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Dec 2003 Location: vancouver, B.C.
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Originally Posted by Redlines_Daily  Um..why are we leaving the dealer anonymous? Sure they are fixing it now, but only because you phoned them about it! Bottom line is the dealership damaged the car and failed to tell the customer about it! IMO, someone should out the dealership. Or did I misinterpret the original post? | Agreed. I am surprised the tech did not get out of the car at that instant, I would have and I am sure most people would if it was their own car. The tech should have stopped the car that backed into him, checked the car for damages, and gotten the plate and DL for good measure.
Should not be up to the customer to "catch" what occurred. Luckily the OP had a cam setup, without it, could have been a 'he said', 'she said' situation.
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Last edited by bing; 07-25-2012 at 02:54 PM.
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07-24-2012, 11:33 PM
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#27 | | Oh goodie, 5 posts already!
Join Date: Jul 2012 Location: Vancouver
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Thanks for sharing. Now I know...going forward I'll always check when dropping off and picking up the car...
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07-25-2012, 01:07 PM
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#28 | | private modder
Join Date: Feb 2002 Location: North Shore
Posts: 6,878
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Screw them. Once the collision occurred, we can either assume that a) the tech chose not to tell the service advisor or b) the service advisor knew but chose not to tell you.
Either way, both are completely inexcusable. Who cares if they agree to fix your car only after you showed them video footage which you were lucky to have. That's the least they could do.
Kingsway Honda. Poor show.
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07-25-2012, 01:16 PM
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#29 | | RS has made me the bitter person i am today!
Join Date: Sep 2002 Location: VanCity/HCMC/HK
Posts: 4,760
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Originally Posted by TOPEC Ud be amazed what they do to ur car while it's in for service... Just sayin | Quote:
Originally Posted by TRDood Yup. I took my car to service last Friday in the pissing rain.
I witnessed 4 techs drove a Rav4, which appears to be a customer's car, out to lunch. Each of them came back with a fountain drink in their hands.  | you can rest assure that if that happened at our dealership, those guys would be toast within the hour of the offense. 
We take our customer service very seriously.
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"Just because any car nut can tell you every possible performance specification of a Ferrari doesn't mean he can drive. Most of these people live in places where they've never even seen a Ferrari, much less ever owned one themselves."
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07-25-2012, 02:11 PM
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#30 | | My homepage has been set to RS
Join Date: Jun 2006 Location: Richmond
Posts: 2,224
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been a lot boy in my teens, most of us wouldnt fuck around with customer's car, but brand new cars? let the fun begin
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07-25-2012, 05:12 PM
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#31 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
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Originally Posted by dachinesedude been a lot boy in my teens, most of us wouldnt fuck around with customer's car, but brand new cars? let the fun begin | And what do brand new cars become?
Thats right. Customer's cars.  | |
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07-25-2012, 09:46 PM
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#32 | | WOAH! i think Vtec just kicked in!
Join Date: May 2001 Location: Vancouver, BC,
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Wow that's the closest Honda dealership to my home, thankfully I've never brought my current Honda nor my previous two Honda/Acuras there.
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07-25-2012, 09:52 PM
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#33 | | I answer every Emotion with an emoticon
Join Date: Jul 2006 Location: V
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Originally Posted by Sky_High Same dealership as OP's video? | Openroad Toyota Richmond. I saw that last Friday around 12:15pm
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07-25-2012, 10:36 PM
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#34 | | My name is ANDREW
Join Date: Mar 2011 Location: port moody
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Originally Posted by jackal not calling you a liar or anything but from the picture all i see is someone slipped a screwdriver and scratched the paint? which would have nothing to do with what happened in the clip. i'm just trying to put the two together and to me it doesn't make sense. | 
i agree
little hairline scratch like that would not be caused by a bump, though there is a possibility the tech had cleaned up/polished the possible scrape..
imo, OP should post pictures of the "crack".
i work at a dealer myself and if anybody nudged me like so it seemed in the video i'd react like any other person would in that situation, be it a customer car, inventory car or even my own car : stop the car and look at the damage ON BOTH CARS, and report it even if there was any damage at all.
An incident like that would cost somebody their job at a dealership. It's general dealership etiquette, especially being a technician.. it is better safe than sorry. In other words : Own up to your shit!
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07-25-2012, 11:45 PM
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#35 | | RS controls my life!
Join Date: Oct 2005 Location: Burnaby
Posts: 750
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Originally Posted by 1mcoupe
i agree
little hairline scratch like that would not be caused by a bump, though there is a possibility the tech had cleaned up/polished the possible scrape..
imo, OP should post pictures of the "crack".
i work at a dealer myself and if anybody nudged me like so it seemed in the video i'd react like any other person would in that situation, be it a customer car, inventory car or even my own car : stop the car and look at the damage ON BOTH CARS, and report it even if there was any damage at all.
An incident like that would cost somebody their job at a dealership. It's general dealership etiquette, especially being a technician.. it is better safe than sorry. In other words : Own up to your shit! | thank god someone else sees what i see. in the video it's pretty inconclusive if there was ever even impact and who in their right mind would just let the guy drive off?
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07-25-2012, 11:53 PM
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#36 | | Rs has made me the man i am today!
Join Date: Feb 2002 Location: W.R.
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Originally Posted by TRDood Openroad Toyota Richmond. I saw that last Friday around 12:15pm | It's a demonstrator.
Kev
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07-26-2012, 12:21 AM
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#37 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
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| Quote:
Originally Posted by TRDood Yup. I took my car to service last Friday in the pissing rain.
I witnessed 4 techs drove a Rav4, which appears to be a customer's car, out to lunch. Each of them came back with a fountain drink in their hands. | Quote:
Originally Posted by TRDood Openroad Toyota Richmond. I saw that last Friday around 12:15pm | Quote:
Originally Posted by Roach It's a demonstrator.
Kev | | |
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07-26-2012, 01:06 AM
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#38 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2010 Location: B.C
Posts: 871
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Originally Posted by 1mcoupe
i agree
little hairline scratch like that would not be caused by a bump, though there is a possibility the tech had cleaned up/polished the possible scrape..
imo, OP should post pictures of the "crack".
i work at a dealer myself and if anybody nudged me like so it seemed in the video i'd react like any other person would in that situation, be it a customer car, inventory car or even my own car : stop the car and look at the damage ON BOTH CARS, and report it even if there was any damage at all.
An incident like that would cost somebody their job at a dealership. It's general dealership etiquette, especially being a technician.. it is better safe than sorry. In other words : Own up to your shit! | There is a faint silver scuff mark caused by the other civic, however it blends in a bit considering that both cars are silver. Dont know if the tech had tried cleaning it up. Depending on the lighting, it can be really noticeable. I would get a better pic but its hard because i only have a nokia camera phone with 5 megapixels.
In that picture, thats the "crack" in the paint and not a "scratch". If for whatever reason you still dont believe me, i can show anyone my bumper in person before Monday. I also work at a dealership and i totally agree with you.
Last edited by i-vtecyo; 07-26-2012 at 01:30 AM.
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07-26-2012, 01:04 PM
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#39 | | I contribute to threads in the offtopic forum
Join Date: Jul 2012 Location: Vancouver
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That silver civic...
I believe that may be the paint cracking due to the bending of the front bumper? It looks like a scratch in the picture though, but I doubt it would be since your car did get bumped pretty hard. If they agree to buff it out for you and own up to it, it'll be all good.
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07-26-2012, 04:01 PM
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#40 | | Old School RS
Join Date: May 2004 Location: Port Moody
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Are there really a lot of Honda dealerships with residential apartments on top of them!?! Lol... clearly it is Kingsway Honda. If you didn't want to bring any attention to them, you wouldn't have posted this thread in the first place...
Mark
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I'm old now - boring street cars and sweet race cars. | |
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07-26-2012, 04:16 PM
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#41 | | y'all better put some respeck on my name
Join Date: Dec 2002 Location: Vancouver
Posts: 18,431
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Just wondering but doesn't the Honda dealerships have a rep walk around your car and mark any existing damage and make you sign a form acknowledging you did a walk around before taking your car in for servicing?
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07-26-2012, 04:24 PM
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#42 | | #savethemanuals
Join Date: May 2008 Location: Richmond
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Don't think Honda dealerships do that...
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07-26-2012, 04:44 PM
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#43 | | Willing to sell body for a few minutes on RS
Join Date: Oct 2006 Location: Vancouver
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I thought all techs do a walk around of the customer's vehicle just in case the customer tries to put shit on them
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07-26-2012, 05:21 PM
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#44 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2010 Location: B.C
Posts: 871
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Originally Posted by SpeedStars That silver civic...
I believe that may be the paint cracking due to the bending of the front bumper? It looks like a scratch in the picture though, but I doubt it would be since your car did get bumped pretty hard. If they agree to buff it out for you and own up to it, it'll be all good. | Yup thats a paint crack from the nudge. To be honest, i wouldnt be satisfied if theyre "buffing" it out. I doubt you can even buff out a paint crack? I'll only be satisfied if its fixed properly. Quote:
Originally Posted by JSALES I thought all techs do a walk around of the customer's vehicle just in case the customer tries to put shit on them | Correct me if im wrong, but most dealerships dont do that, unless their a private one. The dealership i work at, we only report big/medium damages that catches our eyes on fairly new cars while on the hoist or being washed.
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07-26-2012, 05:25 PM
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#45 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2010 Location: B.C
Posts: 871
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oops double post.
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07-26-2012, 05:40 PM
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#46 | | y'all better put some respeck on my name
Join Date: Dec 2002 Location: Vancouver
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All BMW dealerships do it.
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07-26-2012, 10:53 PM
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#47 | | Need to Seek Professional Help
Join Date: Mar 2012 Location: Richmond
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I used to work at an Audi dealership as a lot guy, the service advisors always do walk-arounds before the car gets handed over
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07-26-2012, 10:56 PM
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#48 | | #savethemanuals
Join Date: May 2008 Location: Richmond
Posts: 3,980
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Originally Posted by Jah Dean All BMW dealerships do it. | Yup. But Honda =/= BMW. All places should do this to avoid he said she said situations.
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07-26-2012, 11:02 PM
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#49 | | HELP ME PLS!!!
Join Date: Nov 2003 Location: Vancouver
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that seriously looks like someone try to remove or install the screw and the screwdriver slipped and scratched the paint.
no joke.
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07-26-2012, 11:24 PM
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#50 | | Head Moderator
Join Date: Dec 1982 Location: Great White Nor
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Originally Posted by Jah Dean All BMW dealerships do it. | I've never been to a Honda dealership that does it. Rental companies, yes. But not Honda...
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