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07-29-2012, 03:43 PM
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#1 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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| Smashed my camera screen
Hey guys i saw the stickied thread on the top of this forum but it didnt really help.
This is the state of the camera right now  
I went back to my dealer (Visions) and they told me they cant do anything, went to broadway camera and they told me to go to Camtex. Im not so sure about doing that as there are many many bad reviews of them online and i want a good repair not a half assed job.
Pretty much only options left is to ship it to ontario back to canon which is gonna cost like 70% of the camera's value......
Somebody tell me what to do please
BTW: Camera is a T2i that was bought less than a year ago so i dont think im gonna upgrade yet
Last edited by LP700-4; 07-29-2012 at 03:58 PM.
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07-29-2012, 03:43 PM
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#2 | | #savethemanuals
Join Date: May 2008 Location: Richmond
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Think of this as an opportunity to get a new camera.
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07-29-2012, 03:56 PM
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#3 | | Meow
Join Date: Dec 2010 Location: Burnaby
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Find a replacement screen and DIY. Is it just the glass or the lcd too? usually LCD replacements aren't too complicated.
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07-29-2012, 03:58 PM
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#4 | | Returner of Lost Phones and Turtles
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The outer glass is completely smashed and the inner LCD has a fine crack aswell.
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07-29-2012, 04:06 PM
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#5 | | Meow
Join Date: Dec 2010 Location: Burnaby
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07-29-2012, 04:11 PM
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#6 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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How hard will it be to try to replace the LCD aswell? Hmmmm.
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07-29-2012, 05:56 PM
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#7 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
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Is it covered by Warranty?
What about those guys who fix iphone/bb/android screens?
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | |
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07-29-2012, 06:11 PM
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#8 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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It still has factory 1 year and Visions 4 years warranty. Visions said they dont cover physical damage and i cant get a hold of canon until tommorow. Im expecting the same answer though | |
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07-29-2012, 10:40 PM
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#9 | | VLS Moderator
Join Date: Feb 2003 Location: Vancouver
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Canon will not cover it, as it was not Canon's fault it broke.
You can try DIY, but if you screw up, then the repair bill may cost more in the long run than just sending it in to Canon. The one big downside is that you will be out of a camera for a few weeks.
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2007 Volvo V50
Taken by ex: 2005 Toyota Prius.
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R.I.P. 1989 Acura Legend Coupe LS.
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07-29-2012, 11:51 PM
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#10 | | RS has made me the bitter person i am today!
Join Date: Jan 2002 Location: Vancouver
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How did you smash it? Just dropped on the ground?
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07-29-2012, 11:57 PM
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#11 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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Dropped and with my luck landed on the edge of an office chair leg. Coulda walked away with no damage if it landed couple inches away.
Gonna call Canon tmw and see if I can catch a rep in a good mood or something. Or else I'm gonna just order the glass screen cover and leave the inner LCD for the time being.
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07-30-2012, 01:05 AM
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#12 | | VLS Moderator
Join Date: Feb 2003 Location: Vancouver
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It was your (accidental) doing that damaged the screen. Why should Canon be responsible?
__________________
2007 Volvo V50
Taken by ex: 2005 Toyota Prius.
R.I.P. 1997 Lexus ES300.
R.I.P. 1989 Acura Legend Coupe LS.
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07-30-2012, 03:55 PM
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#13 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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Called Canon today, they told me they dont cover physical damage but if im willing to ship it over to ontario and back out of my own pocket they will do the replacement free of charge. They told me 5-6 weeks turnaround.
Ended up going for an aftermarket replacement from Camtex, 95 bucks was a bit expensive but they did do 2 hour turnaround. Not bad.
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07-30-2012, 04:31 PM
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#14 | | Unofficial Tin Foil Hat Specialist.
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So you just had to pay the shipping and they'll repair it for free? I say that's a pretty awesome deal.
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07-30-2012, 04:32 PM
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#15 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
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^ Just curious, a) what would the shipping cost of that been like?
b) If it's a repair that's under warranty, does Canon normally cover the shipping?
Or do they only cover the return trip back to the customer?
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07-30-2012, 04:32 PM
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#16 | | VLS Moderator
Join Date: Feb 2003 Location: Vancouver
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That was nice of Canon to offer you that! 
__________________
2007 Volvo V50
Taken by ex: 2005 Toyota Prius.
R.I.P. 1997 Lexus ES300.
R.I.P. 1989 Acura Legend Coupe LS.
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07-30-2012, 04:38 PM
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#17 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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| Quote:
Originally Posted by skyxx  So you just had to pay the shipping and they'll repair it for free? I say that's a pretty awesome deal. | Yup, awesome customer service by Canon its one of those awesome companies that go out of their way to make their customers happy. I would've accepted if i didnt need my camera for a month or two, but our family is going on vacation soon and i want to have it with me on the trip. Quote:
Originally Posted by Sky_High ^ Just curious, a) what would the shipping cost of that been like?
b) If it's a repair that's under warranty, does Canon normally cover the shipping?
Or do they only cover the return trip back to the customer? | a) I was quoted i think 80 bucks for 1 day AM delivery or 45 bucks for regular by UPS
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