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Not going to pick sides as i have never been to the shop personally. But if you booked an appointment and were certain it was at a specified time, and no one was there to even tell you that they were running behind i believe you would not be impressed either.
Hence the fail.
He was stuck on side of highway, trying to get the car running again to get to the shop. Unfortunately for me, I was under assumption everything was normal. Had I known the ordeal, I would've canceled my dr appt, rushed to the shop to at least tell Enoch what was going on.
Like I said, just a string of bad coincidences.
Enoch, I understand your frustrations. No way to justify it on our end. But don't forget I was also trying to help you with your purchases off ebay. Not even from us. So you've only focused on all the negatives to paint us as the villians that screwed you over, but forgot to mention the hours I spent, along with your cell phone having no battery making it impossible to contact you, broken links you sent. Not justifying our actions, I'm just saying you've left out details to purposely paint us even more negatively. I've been on RS 10+ years, and have dealt with TONS of RS members and never once have I been painted a "liar". I'm sorry things didn't go accordingly, but things happen.
EDIT: This is Clarence, Not Phil
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__________________ Rise Auto Salon
11938 95a Ave Delta
I can be reached VIA text @ 778-232-1465
Oil change special $70 5 liters synthetic oil including OEM filter Fender rolling from $45 per fender Car Audio:
Focal, Morel, Genesis, Clarion, Scosche, Escort, Compustar, GReddy, Blitz, Tomei, Motul, Endless, Defi, Cusco, Nismo + More
We specialize in:
Custom Car Audio
Race/4x4 Fabrication
Forced Induction
Engine Swaps
General Maintenance
I have deal with Rise Salon once. Quick order my Compustar case, and best deal I can get in town. I got other price quote way higher than Rise in lower mainland. This is why I think Phil and Clarence are honest because they don't make bullshit price on their products.
He was stuck on side of highway, trying to get the car running again to get to the shop. Unfortunately for me, I was under assumption everything was normal. Had I known the ordeal, I would've canceled my dr appt, rushed to the shop to at least tell Enoch what was going on.
Like I said, just a string of bad coincidences.
Enoch, I understand your frustrations. No way to justify it on our end. But don't forget I was also trying to help you with your purchases off ebay. Not even from us. So you've only focused on all the negatives to paint us as the villians that screwed you over, but forgot to mention the hours I spent, along with your cell phone having no battery making it impossible to contact you, broken links you sent. Not justifying our actions, I'm just saying you've left out details to purposely paint us even more negatively. I've been on RS 10+ years, and have dealt with TONS of RS members and never once have I been painted a "liar". I'm sorry things didn't go accordingly, but things happen.
EDIT: This is Clarence, Not Phil
i was not saying that to point a finger at you, mistakes happen and at least you can come here and apologize for the misunderstanding. My reply was for the other guy, Great68.
I'm just wondering how come no research was done on the remote start being installed on the Prius beforehand before the appointment was booked if so many words were exchanged?
I have deal with Rise Salon once. Quick order my Compustar case, and best deal I can get in town. I got other price quote way higher than Rise in lower mainland. This is why I think Phil and Clarence are honest because they don't make bullshit price on their products.
That is my personal response.
+1 with the honesty part
I've been fiddling around with my exhaust mods for many times from shops to shops, but still haven't found the sound I'm looking for.
Rise has been very patient with me and not letting me waste more money on trying different mods; even took the time to find me sound clips to ensure the exhaust note i want. Gave me wise suggestions and advice me to take my time.
They're nice guys; I understand this was a bad experience, but they admit their wrong and apologized. I hope people won't think bad of Rise because of this, their quality of work is great!
Mistakes and coincidences, whether good or bad happen all the time.
This thread is mostly for the OP to vent out his frustrations against Rise. Sure, he can say avoid this place at all cost because of this one instance, but you are the one who chooses how important the expressed opinions are, in your own life.
Both have their points and faults. OP did not do as much research as he could have. Rise had their faults (whether it be by coincidence) as well, but they attempted to own up to it. OP has every right to be angry, but it is just a matter of whether or not the person will continue with life or continue with their grudge.
__________________
Quote:
Originally posted by 97ITR He would step out of his freshly downtown autospa detailed 996 C4s, check out his own reflection in the driverside window out of habit, take off his brand new limited edition D&G aviator sunglasses so the mf can see the fury in his eyes, sashay over to the other guy and then threaten to insert his black leather Savatore Ferragamo loafers into the guys rear-end.
Thanks for the support guys.
No one was "lied" too matter of factly Clarence was greatly offended by that assertion and myself as well.
That can be chalked up to a miscommunication as I was aiming to be here for 10am (or sooner of course) because I had a very busy day on hand and the sooner the start the sooner the finish. I work 12 hour days almost every day.
For the record I dont feel obligated to apologize or explain myself but I'm a person with at least a little integrity and respect and if either are warranted then I'll deliver.
RS as wonderful and awesome a place it is, isn't our only source of revenue but what we do recieve from the members here we pay it forward with the best price and service we can muster up.
After 16 years in this business I've learned a few things:
1) You cant save all the clunkers, the gf dont approve of all the strays in the yard and the employees dont approve of the strays in the shop.
2) You cant fix all the problems brought to you, theres no shame in sending it elsewhere. It prevents more than a failed attempt fixes.
3) You cant make all your clients happy even if your looking out for their best interests its sometimes not enough.
At the end of my day I'll sleep my night will turn to day and life will go on.
I encourage this type of communication, it might just show me some of my company's short comings and where improvements may need to be made. It may come off as negative to some it may seem pointless by others but to me it helps me feel connected with the community we all enjoy being part of and the community I enjoy serving and will continue to do so for another 16 years........maybe more
__________________ Rise Auto Salon
11938 95a Ave Delta
I can be reached VIA text @ 778-232-1465
Oil change special $70 5 liters synthetic oil including OEM filter Fender rolling from $45 per fender Car Audio:
Focal, Morel, Genesis, Clarion, Scosche, Escort, Compustar, GReddy, Blitz, Tomei, Motul, Endless, Defi, Cusco, Nismo + More
We specialize in:
Custom Car Audio
Race/4x4 Fabrication
Forced Induction
Engine Swaps
General Maintenance
Failed the OP, because the purpose of painting Rise as the worst shop imaginable at the expense of laying out the straight facts is very evident in the post. To the extent that very important details, like that Rise did not charge for the work, and that he picked it up and left while they were still trying to sort the situation out, but used the mid-job state of the car as a strike against the shop. The rambling on using eight different words to describe how poor the service was also excessive and silly.
Most people should may already have noticed, but when you come on RS and ask for mechanical advice, you're almost guaranteed to get a response from Phil or Clarence. That's something they aren't being compensated for, you could argue it's marketing, but in the end, they're just helping out the community big time, and that speaks more to the character of the shop and the guys than anything..
Also, a few positive reviews of Rise Auto Salon... just for good measure
Spoiler!
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Originally Posted by Bat-A-Man
any reviews on them? thinking about going to them to get some maintenance done.
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Originally Posted by hk20000
Good but don't expect bargain basement prices. Workmanship is excellent though.
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Originally Posted by illicitstylz
had fogs installed by them. they were installed upside down but were happy to fix them for free.
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Originally Posted by midnight_r
Good guys, great service; bring your weekend wallet.
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Originally Posted by |<e|_
awesome guys! got all 4 of my fenders rolled and pulled by them and they were happy to pull it out more for me another time for no extra charge... dooo ittt uppp!
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Originally Posted by Slow63
Had a custom H pipe made and installed by Rise. Car sounds great now compare to the straight set up I had with no crossover pipe.
****
Quote:
Originally Posted by Bat-A-Man
i talked to a guy at speed syndicate and a guy at rise for my flush flush and rise quoted me 100 if i bring my fluids but speed said itd be 200... hmm
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Originally Posted by G-spec
How much do they charge for pulling fenders E? Posted via RS Mobile
Quote:
Originally Posted by ilvtofu
Phil quoted me a really good price for a ricer ebay muffler install, about half of what I ended up paying at muffler man...
Quote:
Originally Posted by 124Y
I got my fenders rolled there. Service was excellent and the price is fair.
Quote:
Originally Posted by jpark
got my rear fenders rolled by phil on saturday, he also test fitted my wheels too to see how much rolling it needs for an awesome price!
He told me to come again if i need more rolling done (just in case i go even lower and need more rolling) and he will do it again for no charge!
Quote:
Originally Posted by Phil@rise
Thanks for the love guys!
As for fender rolling I did it for years the old school way how do you think it was done before fender rollers were made.
We have since got a new fender roller and guess what It does the same job its just easier and I no longer break a sweat doing it. Hence I don't mind adding a little pull down the road for customers at no charge.
G-spec if you like come by and I'll see what we can do.
Quote:
Originally Posted by Leopold Stotch
+1, got a tiny job done by them, had to fix the timing on my s14. i think i was dealing with Akira, either way i've spoken to Phil on the phone and they're both very nice and professional.
I don't know what you guys mean by bringing out our wallets, their prices are pretty competitive and you get what you pay for.
anyhow i would recommend, and i would take my car to them for things my friends shop can't take care of, at $50/hr labour i can't pass it up.
sorry Phil!
Quote:
Originally Posted by Nicotine
went in with a buddy the a little while ago. seem like good guys, alot customers rushing in and out. good work.
If I didn't do all my own maintenance, I'd be having Rise do it all.
Last edited by MindBomber; 10-05-2012 at 04:11 PM.
He took off a day to get his alarm installed, the shop lied about his appointment time and failed to give proper and clear communication to him. Not only this, the shop was uncertain if there product even works on his car. That alone would get me deeply concerned, if they second guess their own products and work, who the hell would want to deal with them?
Positive reviews or not, that is irelleavent. There are many shops who are good that turned to dismal.
No customer should be treated like the OP has.
I'd be pretty pissed if I wasted a day and got a runaround.
He took off a day to get his alarm installed, the shop lied about his appointment time and failed to give proper and clear communication to him.
Sure, I'll give him that. The shop could have done better here. Still not as big of a deal as you wussbags are making it out to be.
Quote:
Not only this, the shop was uncertain if there product even works on his car. That alone would get me deeply concerned, if they second guess their own products and work, who the hell would want to deal with them?
Positive reviews or not, that is irelleavent. There are many shops who are good that turned to dismal.
No customer should be treated like the OP has.
I'd be pretty pissed if I wasted a day and got a runaround.
Did you even read the fucking post by the shop's reps?
THE OP BROUGHT THEM THE PRODUCT. THEN THEY FESSED UP AND SAID THEY WEREN'T COMFORTABLE WITH INSTALLING IT. THEN THEY DIDN'T CHARGE HIM ANYTHING.
I don't know about you guys, but that to me is HONESTY. I'd rather a shop that didn't know 100% what they were doing not fuck up my car.
What hasn't Killed me, has made me more tolerant of RS!
Join Date: Jan 2009
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Posts: 165
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OP wouldn't run into this situation if he bought the alarm from Rise A/S instead of EBay
Also...to call Rise A/S liars and etc...COME ON OP....if they are like that i don't think they will still be a part of sponsorship on RS....and how long has Rise A/S been with RS???
and shit happends in life everyday OP...suck it up and move on and quit bitching about it....don't need to lose sleep over this.....you ranting on RS about this probably took longer than your 1.2 hour that you waited at Rise.
I'm just wondering how come no research was done on the remote start being installed on the Prius beforehand before the appointment was booked if so many words were exchanged?
Like I said. Oversight on my side. I took the call, Enoch seemed to have done his research. He was very organized, and said it had seen on the forums it had been done before. So i assumed he had researched alot and knew the work around for it. He has ordered the stuff online already and called me to setup a time for installation. I didn't sell him anything, he called to setup an appointment. Much like if someone went to ebay a stereo, called me to help them with installation. I assume people that already bought their stuff did their research.
We're all human things happen. I'll be first to admit we're not perfect. But which shop is. We've dealt with many customers that were unhappy with other sponsors, as I'm certain many other sponsors have dealt with some of our unhappy customers. Ultimately, no shop is perfect. All we can do is strive to keep you guys (customers) content.
Anyways, this is kind of going in circles. We both wasted a bit of time. We've apologized. Not much else we can do. I'm sorry OP felt the need to publicly display his displeasure. I'd understand if we'd damaged his car and didn't take own up to it, or took money for a job that was done poorly. But that wasn't the case.
Thanks for that people that are a little more understanding. Sorry Enoch for the time wasted. I appreciate the fact you gave us a shot. Anyways, I'm done with this cuz it's going in circles.
Time for TWANGER, HONGER, ASIAN THREAd.
PS: Those that have dealt with me the last 10 years from Boyz Audio days until now know I'm straight up. I'm sorry if OP got the time mixed up. But I'm almost certain i wouldn't have said 10am. Those of you that have had morning appointments should be able to confirm it's 1030am-11am if I'm booking it. Either way, that day we were late. Still no excuse. But to call me a liar for you mishearing me seems overboard, cuz I can just say the same back. Ultimately, who can prove what you and I said.
If I have an appointment with you and you are not there on time and lied about the time of appointment that is untrustworthy and unacceptable.
Stop trying to defend the shop. OP had an opinion he thought was important to share to RS and Rise as well said what they had to say. All in all, I agree with OP and had it been me? waiting for an Hour and getting lied too? I would have done something about it cause I'm not that nice of a guy.
But hey I wasn't there so I can't set the mood.
the guy was posting his point of the story and rise replied, whats the need to call people wuss's? how old are you to call a people wuss's.
Op explained his story, obviously there are two sides to every story. I am sure this thread was not created to compare good reviews to bad reviews. People read his story, saw where the mistakes were made and commented on it. There are obvious people including OP's friends who value the quality of work that Rise brings to the community. Different people have different values in their time. Maybe taking a day off work is not as valuable as you, Great68.
Everything after the Monday seemed ok to me. Customer brought in product that he purchased and the installer was not comfortable installing it. Customer should know you bring a product that was not purchased through the installer then it could go any which way. Op should not have gone back after monday, he already had a sour taste from the shop so its even harder for them to earn a positive remark.
A mistake was made, and i am sure Rise will still have all their same customer base and still have new people dropping by.
the guy was posting his point of the story and rise replied, whats the need to call people wuss's? how old are you to call a people wuss's.
Op explained his story, obviously there are two sides to every story. I am sure this thread was not created to compare good reviews to bad reviews. People read his story, saw where the mistakes were made and commented on it. There are obvious people including OP's friends who value the quality of work that Rise brings to the community. Different people have different values in their time. Maybe taking a day off work is not as valuable as you, Great68.
Everything after the Monday seemed ok to me. Customer brought in product that he purchased and the installer was not comfortable installing it. Customer should know you bring a product that was not purchased through the installer then it could go any which way. Op should not have gone back after monday, he already had a sour taste from the shop so its even harder for them to earn a positive remark.
A mistake was made, and i am sure Rise will still have all their same customer base and still have new people dropping by.
Tyler.
Let me go back to this again, because you missed it the first time:
Quote:
Originally posted by ucsmfu
"I found their customer service to be lousy, unacceptable, inadequate, sketchy
, deceiving, repulsive, and despicable, and it did not totally meet the normal shop standards."
After the shop reps came into the thread and explained their side of the story, I see none of the above to be true.
Hence why I believe the OP was totally over the top with his little story.
As for calling you wussbag, sorry I hurt your feewings.
I miss the old RS where people here could cope with a little jab every now and then. Fuck.
I am sure Rise will learn from this experience and move on. This is just part of business. Too bad the OP had to go through that. Kudos to Rise for not denying the facts and being honest. It would be a different story if the car went to the dealerships.
Forgive and forget eh. I'm pretty sure they are truly sorry, and will do their best to prevent it from happening again. Unfortunately shit happens. Mistakes will happen one way or another eh.
Willing to sell a family member for a few minutes on RS
Join Date: Apr 2011
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One thing I gotta say is, its nice to come on a local car forum that doesn't just delete threads if a sponsors work is criticized like some forums. Sucks that it happened, but take what you will from it, each party has said their part. In all honesty though, as said, Rise has been supporting the local community for a long time, and those that understand business, know that you can't please everyone. No one should take it personally other than the OP or Rise, and even they don't need to.
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Join Date: Oct 2008
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Quote:
Originally Posted by Great68
Let me go back to this again, because you missed it the first time:
After the shop reps came into the thread and explained their side of the story, I see none of the above to be true.
Hence why I believe the OP was totally over the top with his little story.
As for calling you wussbag, sorry I hurt your feewings.
I miss the old RS where people here could cope with a little jab every now and then. Fuck.
AMen to that, i miss the old RS a lot, instead now its filled with whole bunch of whinnying little bitches complaining the smallest shit. Better yet asking some retarded questions, without search. WHat should i buy this week, what happens if i can only afford $5000, has anyone seen this car. Better yet posting some random one sided story making a huge deal out of it.
AMen to that, i miss the old RS a lot, instead now its filled with whole bunch of whinnying little bitches complaining the smallest shit. Better yet asking some retarded questions, without search. WHat should i buy this week, what happens if i can only afford $5000, has anyone seen this car. Better yet posting some random one sided story making a huge deal out of it.
face palm
you joined RS year 2008 yet you said you missed the old RS
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