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06-22-2015, 07:33 AM
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#2301 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
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So here's a good one for you... as some of the "regulars" on this thread would know, I order a lot of stuff from amiami.com... so get this, I get an email last night from them saying they have decided to cancel my account and delete all my pre-orders! Why you say?
Because a couple months ago they changed their policy on shipping, so on small orders they now require you to ship with a tracking number... which is much more costly... I had a couple of Choro-Q's pre-ordered for $10.00CAD each and they came available... but under the new rules the shipping was $30.00CAD instead of <$10.00 like it used to be for regular surface/air without a tracking#.
So, long story short, I didn't buy either of them because of the high shipping costs... so the email I got from them last night was saying I have a high incident of unpaid pre-orders and they are cancelling my account as a result! Totally ignoring the fact I've spent thousands of dollars on that site AND deleting about $3,000+ worth of pre-orders (I don't even know all of what I had pre-ordered anymore because they completely deleted it!) over two different $10.00 items I decided not to go through with! Unbelievably bad customer service and downright shocking coming from a Japanese company. Talk about stupid! I have written a complaint in, will see if they respond.
I can no longer recommend using them though if they are going to be so petty.
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06-22-2015, 07:57 AM
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#2302 | | RS controls my life!
Join Date: Mar 2005 Location: Vancouver
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| Quote:
Originally Posted by 68style  |
Weird, a few times in the past I've kindly emailed them asking to cancel an item from a pre-order. They would sometimes do it and kindly remind that they don't generally accept cancellations but as a courtesy this time we will do so for you and so on.... I find that they are usually understanding if there is communication. Same as you, I've been spending a huge amount of $$$ annually on that site since 2011 and even more now with the decent exchange rate.
Did you email them saying you didn't want the Choro-Q's anymore due to their shipping policy has changed or simply just ignored their payment requests and didn't pay for that order?
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06-22-2015, 08:07 AM
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#2303 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
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I emailed the first one for the new concept NSX saying that the pre-order was done before they changed their shipping policy....... the second one I was in Europe and when the pre-order came up (Toyota Levin Choro Q) and they finally posted a pic I didn't like the way it looked on top of the high shipping and meant to email them, but it got lost in a sea of AirBnB/flight/train/rental car emails while traveling.
I understand their policy, but at the same time there was no warning besides 1 time like 2 years ago when I was hard up for money that month and told them I didn't want a Kyosho 1:43 that I had ordered yet the email I got last night says they have repeatedly warned me. Not. Checked spam bin and everything... just seems ridiculous, I definitely don't feel valued as such a loyal customer all these years.
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06-22-2015, 08:47 AM
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#2304 | | Rs has made me the man i am today!
Join Date: May 2002 Location: 604
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IMO you should email them and try to call them or contact their North American contact
I find that Japanese companies are initially difficult, but once you talk with them, they're usually pretty understanding and helpful. Or you can pull rank and they usually will be accommodating.
This is from my experience
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06-22-2015, 09:40 AM
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#2305 | | Witness protection
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__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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06-24-2015, 06:37 AM
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#2306 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
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| Quote:
Originally Posted by EndLeSS8 IMO you should email them and try to call them or contact their North American contact
I find that Japanese companies are initially difficult, but once you talk with them, they're usually pretty understanding and helpful. Or you can pull rank and they usually will be accommodating.
This is from my experience | Just an update, I emailed them asking if they can please reconsider and that it's highly unfair considering the amount of money I've spent/that they're losing thousands in future business this way and that it was their shipping policy change that caused me not to want those 2 Choro-Q's... And to please reinstate my preorders. This was their response: Hi.
Thank you for mailing us.
Unfortunately all orders have already been canceled and we are unable to undo cancellations.
We apologize for the inconvenience.
Thank you for shopping at AmiAmi.
So I sent another email asking if they can at least send me a list of what I had pre ordered so I can watch out for the items and that I had dozens of things on there and can't possibly remember all of them... They sent this as a response: Hi again.
Unfortunately that is not possible.
We apologize for the inconvenience.
Thank you for shopping at AmiAmi.
So there you have it, quite possibly the shittiest customer treatment I've ever seen in my entire life shopping online... No loyalty, no recognition of how much future business is being lost... I wish them luck but I will never ever shop there again.
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06-24-2015, 07:53 AM
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#2307 | | Witness protection
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i'm sorry this happened to you.
i have limited experience with pre-orders. i have one order from frontiart, and a few outstanding ones with dayboxtoys, but they require full payment in advance. but because of this, the price (discounted for preorders) and shipping is locked in at whatever the cost of shipping and exchange rate was at the time the order was placed. cancellations/refunds are only possible if the release dates were not met by the manufacturer... i always thought this was the norm?
are you a member of any diecast message boards? i was wondering what other collectors have to say, or if they are experiencing what you just did as well. maybe strength in numbers could make a difference.
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
Last edited by thumper; 06-24-2015 at 08:01 AM.
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06-24-2015, 08:39 AM
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#2308 | | Witness protection
Join Date: Apr 2001 Location: GVRD
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__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
Last edited by thumper; 06-30-2015 at 08:41 AM.
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06-24-2015, 11:14 AM
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#2309 | | Rs has made me the man i am today!
Join Date: May 2002 Location: 604
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Really sorry to hear that
Unfortunately I don't think it's worth your time to have it further escalated, IMO
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06-24-2015, 08:31 PM
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#2310 | | RS controls my life!
Join Date: Mar 2005 Location: Vancouver
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Re-arranged some of the 1/24s, need to pickup a few more glass shelves and do a full conversion:  | |
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06-25-2015, 12:21 AM
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#2311 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
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Originally Posted by EndLeSS8 Really sorry to hear that
Unfortunately I don't think it's worth your time to have it further escalated, IMO | Haha tell me about it... I never responded after the last email, but they saw fit to send ANOTHER response to me saying, and I quote, "Our store policy is clear and your unpaid orders have become so excessive as to leave us no choice. We warned you."
What a bunch of cocky fuckers, going out of their way to send me an insulting email now. $30 worth of Choro-Q's... oh my god so excessive!!!!!
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06-25-2015, 01:17 AM
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#2312 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Oct 2007 Location: Vancouver BC
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man that's a load of shit given your purchase history
they clearly don't deserve your hardearned cash so see it as a blessing in disguise i guess
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06-25-2015, 10:05 AM
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#2313 | | Witness protection
Join Date: Apr 2001 Location: GVRD
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is amiami the only game in town?
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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06-25-2015, 11:54 PM
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#2314 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
Posts: 16,681
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Their site is pretty thorough... For example they had (and I did have) preorders for all 4 colours of the Ignition NSX model coming out this fall but daboxtoys only has the white one... And for $60CAD more than amiami was offering it for on top of that.
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06-25-2015, 11:57 PM
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#2315 | | I am Hook'd on RS
Join Date: Mar 2008 Location: Vancouver
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| Quote:
Originally Posted by thumper is amiami the only game in town? | Plamoya HobbySearch HobbyLink Japan Mandrake | |
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06-26-2015, 04:19 PM
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#2316 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Jun 2015 Location: Richmond, B.C.
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| Last Days at Wilkinsons
Here are some shots after Wilkinson announced closing. Zoom in to back wall to see a first gen RX-7. There is a small passage way to the back back there. In there he had 8 foot high rolling shelves packed with stuff. Then he had an off-site warehouse nearby with even more stuff. From there he produced a 1995 FD3S shop manual (which has proven to be priceless).;
Last edited by Kure GS; 08-28-2015 at 12:21 AM.
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07-03-2015, 01:17 PM
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#2317 | | Rs has made me the man i am today!
Join Date: May 2002 Location: 604
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Not a car, but I think some of you guys would appreciate it
Macross 1/60 YF-29 Durandal (Isamu - Macross Plus recolour)
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07-03-2015, 01:20 PM
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#2318 | | Witness protection
Join Date: Apr 2001 Location: GVRD
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is it a static model or can it change modes?
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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07-03-2015, 01:48 PM
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#2319 | | Rs has made me the man i am today!
Join Date: May 2002 Location: 604
Posts: 3,055
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It can change modes, and all modes look incredible, but it's quite difficult and fragile. I changed it to all 3 modes once, and not doing it again LOL
Here are some pictures of what the other 2 modes are supposed to look like (not my pictures)
Battroid 
Gerwalk  | |
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07-07-2015, 09:43 PM
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#2320 | | Need to Seek Professional Help
Join Date: Mar 2003 Location: Canada
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07-07-2015, 09:46 PM
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#2321 | | Need to Seek Professional Help
Join Date: Mar 2003 Location: Canada
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07-08-2015, 09:01 PM
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#2322 | | Witness protection
Join Date: Apr 2001 Location: GVRD
Posts: 14,427
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Frontiart
Lykan Hypersport
transparent red
1/18 resin http://www.wmotors.ae/hypersport.html    
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
Last edited by thumper; 07-09-2015 at 09:33 AM.
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07-09-2015, 09:44 PM
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#2323 | | Need to Seek Professional Help
Join Date: Jul 2003 Location: 604 area
Posts: 1,016
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got it the other day in the mail... tomica lamborghini veneno 
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06 GSE21
03 B15U Spec V -sold-
95 AE101L -sold-
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07-10-2015, 08:15 AM
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#2324 | | Witness protection
Join Date: Apr 2001 Location: GVRD
Posts: 14,427
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does anyone know if there are anyone other companies that are going to make the 1:18 nissan 370Z nismo other than gt spirit? https://www.facebook.com/media/set/?...2280217&type=3 
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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07-10-2015, 09:42 AM
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#2325 | | Need to Seek Professional Help
Join Date: Jul 2003 Location: 604 area
Posts: 1,016
Thanked 250 Times in 92 Posts
Failed 26 Times in 15 Posts
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maybe Auto Art cuz they made 350z Nismo...
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06 GSE21
03 B15U Spec V -sold-
95 AE101L -sold-
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