| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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05-02-2016, 10:45 AM
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#51 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
Failed 24 Times in 14 Posts
| Quote:
Originally Posted by Acura604  THREAD REVIVAL!
had the unfortunate experience in dealing with the dragon lady over the weekend. Wow, she has not changed or learned from her shit personality.
Teresa Fung remains as the quintessential service advisor bitch. She needs to be FIRED. she is fake and NOT genuine at all.
BACK STORY:
Acura RDX 2nd Gen warranty related issues:
1. HFL Bluetooth module randomly disconnects/reconnects with phone. arranged for Rmd Acura to replace the module. A week and a half go by and no one calls me..i call them to inquire if the part is available...they said yes. I arrange for an install a few days later but realize I'm flying out on business and cannot..so I rebook it. It is done but Teresa bitches to me that they almost had to return the module waiting for me to get it installed.
2. airbag recall fix - arranged for a loaner car and all she could repeat was "make sure you replace gas you use" in her typical broken Chinese English. I didn't replace the gas as I never used the car other than to drive it home and back to dealership.
...anyways, her attitude is appalling and I don't think I will ever go back there...burrard is damn far away so i'll have to try Lougheed I think. Langley is garbage. |
Burard is now on terminal now, didn't know if you knew that, and one of the revscene member is a sa there and I always take my Rdx there. James a good guy. Give him a shout.
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05-02-2016, 11:20 AM
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#52 | | I told him no, what y'all do?
Join Date: Aug 2006 Location: Vancouver
Posts: 10,176
Thanked 6,028 Times in 2,619 Posts
Failed 105 Times in 67 Posts
| Quote:
Originally Posted by Eff-1 ^ you have owned so many acuras, I would have thought you'd by now have a solid go-to advisor/dealership for a long time now  | i would figure if he's buying from the same dealership each time they would love him and give him AA quality service. but i guess sales and service are 2 diff dept.
__________________ Feedback
http://www.revscene.net/forums/showthread.php?t=611711 Quote: Greenstoner
1 rat shit ruins the whole congee
originalhypa
You cannot live the life of a whore and expect a monument to your chastity | Quote:
[22-12, 08:51]mellomandidnt think and went in straight..scrapped like a bitch
[17-09, 12:07]FastAnna glowjob
[17-09, 12:08]FastAnna I like dat
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05-02-2016, 11:26 AM
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#53 | | RS has made me the bitter person i am today!
Join Date: Apr 2001 Location: Vancouver
Posts: 4,780
Thanked 2,932 Times in 766 Posts
Failed 369 Times in 96 Posts
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Honestly, everyone else is great.... it's just this ONE lady... THIS one idiot.. she needs to be fired or put in a back room so she doesnt' have to open her mouth or interact with the public.
The sales guy I dealt with at RMD acura I've known since 1999 and is great.
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05-02-2016, 01:26 PM
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#54 | | My dinner reheated before my turbo spooled
Join Date: Dec 2003 Location: Peace River, AB
Posts: 1,778
Thanked 158 Times in 103 Posts
Failed 41 Times in 14 Posts
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Does it help if you fill out a comment card or complain about her after every time you deal with her? I truly give my honest opinion about servicing when I get those feedback surveys or questionnaires.
__________________ Quote: Unknown
"If someone has to pass you on the right, you are in the wrong lane." | | |
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05-02-2016, 02:17 PM
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#55 | | Rs has made me the woman i am today!
Join Date: Jun 2002 Location: Vancouver
Posts: 4,461
Thanked 1,276 Times in 308 Posts
Failed 25 Times in 12 Posts
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Take a video of your experience dealing with her at the service dept. Post it up on their FB page. Done.
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05-02-2016, 02:51 PM
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#56 |
Join Date: Apr 2006 Location: Burnaby
Posts: 3,931
Thanked 3,777 Times in 1,003 Posts
Failed 267 Times in 76 Posts
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didnt read thread
talk to service manager.
then general manager.
then honda/acura canada.
__________________ Quote:
Originally Posted by jasonturbo Too bad it isn't about flipping cars to lose money, I'm really good at that. | Quote:
Originally Posted by SkunkWorks This wouldn't happen if you didn't drive a peasant car like an Audi... | Quote:
[14-05, 14:59] FastAnna You tiny bra wearing, gigantic son of a bitch
[15-05, 10:35] FastAnna Yeah I was dreaming of those big titties in that tiny bra
| Quote:
Originally Posted by westopher I'd probably blow someone for that 911 | | |
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05-02-2016, 03:00 PM
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#57 | | I told him no, what y'all do?
Join Date: Aug 2006 Location: Vancouver
Posts: 10,176
Thanked 6,028 Times in 2,619 Posts
Failed 105 Times in 67 Posts
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can you request to NOT have her dealing with you for servicing and request anyone BUT her.
__________________ Feedback
http://www.revscene.net/forums/showthread.php?t=611711 Quote: Greenstoner
1 rat shit ruins the whole congee
originalhypa
You cannot live the life of a whore and expect a monument to your chastity | Quote:
[22-12, 08:51]mellomandidnt think and went in straight..scrapped like a bitch
[17-09, 12:07]FastAnna glowjob
[17-09, 12:08]FastAnna I like dat
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05-02-2016, 06:59 PM
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#58 | | Everyone wants a piece of R S...
Join Date: Mar 2004 Location: Vancouver
Posts: 392
Thanked 22 Times in 8 Posts
Failed 0 Times in 0 Posts
| Quote:
Originally Posted by Acura604 THREAD REVIVAL!
had the unfortunate experience in dealing with the dragon lady over the weekend. Wow, she has not changed or learned from her shit personality.
Teresa Fung remains as the quintessential service advisor bitch. She needs to be FIRED. she is fake and NOT genuine at all.
BACK STORY:
Acura RDX 2nd Gen warranty related issues:
1. HFL Bluetooth module randomly disconnects/reconnects with phone. arranged for Rmd Acura to replace the module. A week and a half go by and no one calls me..i call them to inquire if the part is available...they said yes. I arrange for an install a few days later but realize I'm flying out on business and cannot..so I rebook it. It is done but Teresa bitches to me that they almost had to return the module waiting for me to get it installed.
2. airbag recall fix - arranged for a loaner car and all she could repeat was "make sure you replace gas you use" in her typical broken Chinese English. I didn't replace the gas as I never used the car other than to drive it home and back to dealership.
...anyways, her attitude is appalling and I don't think I will ever go back there...burrard is damn far away so i'll have to try Lougheed I think. Langley is garbage. | I just had the EXACT same thing done at Burrard along with some other warranty work, AND I had to fly out for 2 weeks too. They held the parts for me the whole time until I could rebook when I came back. They were friendly and courteous through the entire process. Dealt with Michael and James, both guys were awesome.
One of the guys from the shop (I think he is the shop foreman?) came with me on a test drive once to diagnose an issue with my car. I am an engineer so I can smell BS from a mile away when someone is mechanically incompetent or is trying to push unnecessary service. It was not the case here, his diagnostics were on point and logical.
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05-02-2016, 07:34 PM
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#59 | | 14 dolla balla aint got nothing on me!
Join Date: Mar 2010 Location: Burnaby
Posts: 650
Thanked 488 Times in 122 Posts
Failed 84 Times in 15 Posts
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dont you get an Email for their CSI? just give her a bad score lol
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