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01-25-2014, 09:37 AM
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#26 | | I have named my kids VIC and VLS
Join Date: Oct 2001
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Basically nothing other than cleaning up the account happened
She filed with BBB, credit agencies, etc and even after that it was STILL fucked up on her account..
The fraud agency telus has offered her like $20 off her next bill and that was the extent of the compensation
They will allow her to cancel her phone contract with no fees if she returns the phone and were just waiting for shaw to have a promotion to switch to their tv package
Not since dealing with HP have I seen such shit service
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01-25-2014, 09:45 AM
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#27 | | RS controls my life!
Join Date: Nov 2008 Location: BC
Posts: 784
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I sure hope you called the CC company. They are great when dealing with fraud and usually it is a painless procedure as it is clear her info has been compromised. Best of luck in this case to you.
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01-25-2014, 10:00 AM
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#28 | | Rs has made me the woman i am today!
Join Date: Sep 2006 Location: Vancouver
Posts: 4,160
Thanked 1,354 Times in 591 Posts
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I'm glad I never switched over to Telus even after knowing all the promos and things they have tried to convert me over from Shaw. Not saying Shaw is the best in the world, since their prices is still quite expensive. Getting Shaw to move an inch on reduced cheaper billing even being a customer for so many years will never happen LOL. Although their service provided is quite good, well seems better than Telus. That's my view, everyone might have good and bad between the two providers.
Thats ridiculous to offer $20 compensation after the OP gf went through all that. I'd flip out.
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01-25-2014, 10:17 AM
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#29 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
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| Quote:
Originally Posted by Hondaracer  Basically nothing other than cleaning up the account happened
She filed with BBB, credit agencies, etc and even after that it was STILL fucked up on her account..
The fraud agency telus has offered her like $20 off her next bill and that was the extent of the compensation
They will allow her to cancel her phone contract with no fees if she returns the phone and were just waiting for shaw to have a promotion to switch to their tv package
Not since dealing with HP have I seen such shit service
Posted via RS Mobile | Should have hassle for more. I easily got $20 off my fido bill once because I made a package change and then I lost data plan on my phone in the morning. Just be firm, don't yell and scream. After working with my co-workers for a few years (he used to work for a collection agency) I learn a thing or two when trying to get better deals or get things the way I want with service providers.
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01-25-2014, 01:06 PM
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#30 | | I told him no, what y'all do?
Join Date: Aug 2006 Location: Vancouver
Posts: 10,197
Thanked 6,042 Times in 2,630 Posts
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sounds like you've probably spent at least 5 hours dealing with this shit. essentially they're saying you're only worth $4/hr. nice.
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01-27-2014, 08:49 AM
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#31 | | I have named my kids VIC and VLS
Join Date: Oct 2001
Posts: 38,206
Thanked 15,273 Times in 6,143 Posts
Failed 2,098 Times in 709 Posts
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There was no "hassle for more" she spent 6+ hours on the phone with various CSR's including supervisors and that was the compensation they thought fitted the problems mostly because until she started dealing directly with a "fraud supervisor" she never talked to the same person, so they figured the problem was fixed and would push it onto Somone else
Didn't like telus to begin with and after this I'll never go with them for anything, absolutely pathetic CSR and I've dealt with plenty to know what's good and what's bad
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